Introduction

Welcome to the website JD Consumer Electronics and Appliances (Pty) Ltd trading as Incredible Connection ( hereinafter referred to as " Incredible Connection") at www.incredible.co.za ( hereinafter referred to as the "website") with the registration number 1963/002315/07.  Please take a moment to read these Terms and Conditions to understand how they apply to your use of the website and any products or services that you may order online. Your continued use of the website will constitute acceptance of the Terms and Conditions, unmodified by you.

 

Defects, Returns, Refunds & Guarantees

Should you not be satisfied with your product purchased by from us by reason of a defect, incorrect choice of product, or otherwise, you may, under certain circumstances, be entitled to either be refunded or have the product repaired or replaced. As a valued customer, we shall at all times endeavour to provide you with the best customer service and ensure that all your rights in terms of the the Consumer Protection Act are protected. As a gesture our commitment to you we have established a 'change of mind/ peace of mind' return policy, which is provided to you over and above the rights you have in terms of the Consumer Protection Act. In terms of this returns policy, we may consider replacing goods purchased with us within 14 days from the date of purchase if such goods are returned in their original condition and packaging. We regret that due to copyright laws and the nature of the goods, licensed software and games cannot be returned unless defective.  Handling fee;  In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition. 
 

Age Restrictions on Sales


Certain of our products bear age restrictions.  It is your responsibility to ensure that you and/or the person for whom you may be buying the product, meet(s) such age restrictions (including, inter alia, games, DVD's and Videos) and that these restrictions are observed.  Accordingly you indemnify Incredible Connection and its affiliates from any and all liability in this regard, including any liability arising as a result of your failure to provide accurate information in this regard when completing the website registration process.

No transaction concluded between Incredible Connection and a person under the age of 18 shall be binding upon Incredible Connection unless written consent thereto is received by Incredible Connection from your parent or legal guardian. Incredible Connection therefore reserves its right to request proof of identity prior to concluding any transaction with you. By your continued use of this website, you warrant that you are 18 years old or older.
 

Sales Records

Full sales records regarding the transactions between you and Incredible Connection shall be maintained on the website for a period of 12 months from the date of conclusion of the sale or related transaction.  You shall thus only be able to view and print such record during such period, where after you shall be responsible for retaining your own record of the relevant sale or related transaction.

Governing Law and Jurisdiction


This website is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law and, subject to the 'Disputes' clause of these Terms and Conditions, you and Incredible Connection submit to the non-exclusive jurisdiction of the South African courts.

Privacy

6.1 Incredible Connection shall take all reasonable steps to protect your personal information. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA), a copy of which may be downloaded from:     http://www.justice.gov.za/paia/paia.htm
6.2 You hereby grant Incredible Connection permission to electronically collect, store and use the your personal information provided by you to Incredible Connection, and for Incredible Connection to utilise cookies to collect such information, so that it may be is collected, stored and used for the following purposes:
  • to greet you when you access the website;
  • subject to your consent, to inform you of facts relating to your access and use of the website;
  • subject to your consent, to inform you about competitions and special offers from Incredible Connection and/or its partners / affiliates;
  • to compile non-personal statistical information about browsing habits, click-patterns and access to the website;
  • to verify your identity when transacting on the website; and
  • to ensure that the goods are received by the addressee.
6.3 Incredible Connection shall not disclose your personal information unless:
  • you consent thereto; or
  • through due legal process.
6.4 Incredible Connection may compile, use and share any information that does not relate to any specific individual; and
6.5 Incredible Connection owns and retains all rights to non-personal statistical information collected and compiled by Incredible Connection.

Security

7.1 Any person that delivers or attempts to deliver any damaging code to this website or attempts to gain unauthorised access to any page on this website shall be prosecuted, and civil damages shall be claimed in the event that Incredible Connection suffers any damage or loss.
7.2 You agree and warrant that your log-in name and password shall:
  • be used for your personal use only; and                  
  • not be disclosed to any third party.                  
7.3 You allow Incredible Connection to take all reasonable steps to ensure the integrity and security of the website and back-office applications.
7.4 All credit card transactions are encrypted and handled by a third party Supplier called Setcom (Pty) Ltd. Incredible Connection's registration documents and the website's registered domain name are checked and verified by GeoTrust Incorporated.

Changes to Agreement


Incredible Connection may, in its sole discretion, change these Terms and Conditions or any part thereof at any time on notice to you.  You bear the sole responsibility to ensure that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must refrain from placing any further orders on the website, or from further use of the website in any way.

Dispute Resolution


Should a dispute arise between you and Incredible Connection on any matter arising out of these Terms and Conditions, and the matter is not resolved through the Customer Relations Department of Incredible Connection within 1 (one) calendar month to your satisfaction, then you are at liberty to submit your complaint to the National Consumer Commission (the "NCC").

Should such dispute be outside of the jurisdiction of the NCC, such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa which rules can be downloaded at http://www.arbitration.co.za/downloads/expedited_rules.pdf


Address for Notices



Incredible Connection chooses as its address for all purposes under these Terms and Conditions, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the Oaks, 6 Mellis Road, Rivonia, Johannesburg, South Africa, with a copy to be sent to ankiav@incredible.co.za.

Term of These Terms and Conditions



These Terms and Conditions shall commence from the date on which they are published on the website and continue indefinitely, as amended by Incredible Connection from time to time, for so long as the website exists and is operational, Incredible Connection being entitled to terminate these Terms and Conditions and/or shut down the website at any time.

 

Copyright and Other Intellectual Property Rights



All the content, trademarks and data on this website, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Incredible Connection and as such are protected from infringement by local and international legislation and treaties.

Electronic Communications



When you visit the website or send e-mails to Incredible Connection, you consent to receiving communications from Incredible Connection electronically and agree that all agreements, notices, disclosures and other communications sent by Incredible Connection satisfy any legal requirements, including but not limited to the requirement that such communications should be "in writing".

Hyperlinks, Framing and Other

14.1 Hyperlinks provided on this website to non-Incredible Connection sites are provided as is and Incredible Connection does not necessarily agree with, edit or sponsor the content on such web pages.
14.2 No person, business or web site may frame this site or any of the pages on this website in any way whatsoever.
14.3 No person, business or web site may use any technology to search and gain any information from this website without the prior written permission of Incredible Connection. Such permission could be obtained from ankiav@incredible.co.za
14.4 No person, business or website may cicumvent our technology in any way, knowingly or unknowingly to their advantage. This may result in your order being canceled or further action be taken to compensate JD Group Consumer electronics and Appliances division for any damage or harm caused by any such action.

Purchases from Incredible Connection

15.1 Incredible Connection Products & Availability
15.1.1  Stock availability Stocks of all goods on offer are limited. Incredible Connection shall take all reasonable efforts to ensure that when stock is no longer available, that offers thereof are discontinued. However, should Incredible Connection be unable to fulfill any order placed by you at the advertised price due to stock having sold out, Incredible Connection will notify you and you will be entitled to a refund of the amount paid by you for such product, as explained in more detail in the Refund Policy ("Refund Policy") Should a product become Sold out we will have the right to cancel your order and refund you your payment including any applicable delivery fees, we cannot supply products that have been marked as sold out.
15.1.2  Errors Please note that although Incredible Connection endeavours to accurately describe and/or depict each product on the website, some descriptions or photographs may be of a generic nature and not specific to the particular product you wish to buy. However, should you be dissatisfied with the product you receive for any reason, you are entitled to return the product to Incredible Connection for a full refund within 7 days of delivery. Handling fee;  In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase conditionPlease see our Refund Policy in this regard (which explains how and when you can be refunded, as well as how returns are to be made).
15.1.3  Demo units are shop spoiled units that have been used in our stores, they come with the full supplier warranty.
15.1.4  Special order products are products that may be purchased online only. Special order products must be paid for in full before your order can be shipped. The turn around time for special order deliveries are 3-5 working days.
15.1.5  Image Disclaimer: Where products are displayed with compatible devices, these devices will not be included as part of the sales price unless specifically identified as part of a product bundle. In all other cases images are shown to display products within a lifestyle setting and do not include part of a sales proposal including any said devices or lifestyle additions.

 


15.2 Agreements of Sale
15.2.1  Placing a product in a shopping basket without completing the purchase cycle does not constitute:
15.2.1.1   an agreement of sale; and/or            
15.2.1.2   an order for such product, and as such, Incredible Connection may remove such product from the shopping basket if stock becomes unavailable and you cannot hold Incredible Connection liable if such product is not available when the purchase cycle is completed at a later stage.
15.2.2  An agreement of sale only comes into effect if and when:
15.2.2.1   you electronically submit a completed order for one or more products in your shopping basket; and
15.2.2.2   payment is either authorised, or received by Incredible Connection in its bank account.


15.3 Termination of Sales & Cancellation of Orders
15.3.1  By Incredible Connection: Incredible Connection reserves the right, for purposes of preventing suspected fraud , to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Incredible Connection, in whole or in part, on notice to you. Incredible Connection shall only be liable to refund monies already paid by you (see Incredible Connection's Refund Policy in this regard), and accepts no other liability which may arise as a result of such refusal to process any order/sale.
15.3.2  By You: Save for certain exceptions , and subject to certain charges you are entitled to cancel any sale concluded on this website within 7 days after date of receipt of the goods and to obtain a refund. Handling fee;  In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/time frame (or where none is specified, beyond 30 days from the order date). Please read the Refund Policy for further details in this regard.
15.3.3 Collect and pay in store; where you have selected to collect and pay for your order in-store, please allow the store to check that your items are ready for collection . You will receive an email when your order is  "Ready to collect"  Please collect your order within 48hours after receipt of the "Ready to collect" email notification. Orders will be cancelled if not collected within 48 hours after receipt of  the "Ready to collect" email notification.

15.4 Amounts Payable by You
15.4.1  Prices The price of each product is displayed with the product listing. In the event of a sale or special offer, the discounted price is displayed.
15.4.2  Delivery Costs These differ depending on a variety of factors, including product type, price, and weight, as well as whether delivery is to be made within, or outside, the borders of South Africa. We keep delivery costs information current on our website.
15.4.3  Value Added Tax Value added tax at the rate of 14% is charged on goods bought by South African residents. VAT is not payable on orders if both the billing and the shipping address are international.
15.4.4  Import Duties Import duties may be payable by recipients of goods in foreign countries. Incredible Connection does not know what import duties/levies may be payable and cannot calculate or estimate such costs. You are responsible for determining whether any such import duties/levies are payable and, if so, the amount thereof.
15.4.5  Errors Incredible Connection shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, Incredible Connection will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.


15.5 Payment Methods

Subject to the exceptions listed below, your payment for any products ordered from Incredible Connection must be made to Incredible Connection's bank account in any one of the following ways:

15.5.1  Credit card payments
The website only accepts (3D Secure) South African bank issued Credit Card payments which include Visa and Master card. At the time of placing the order, the transaction details are presented to the bank for authorisation immediately. If bank's authorisation is not obtained, the order will be cancelled. Payment is not collected immediately it is a reserved for payment transaction. Only when the order is settle by incredible connection are the funds collected. Please note that Master Card Cheque and Debit Cards are not accepted.

3D Secure
We are proud to introduce a more secure online shopping experience for you! Registration with 3D Secure is required when shopping online with us as a 3D secure merchant and no username and password to remember anymore. You will now receive a One-Time-Password (OTP) that will only be valid for one transaction when shopping at a 3D Secure merchant, protecting your Credit Card against fraudulent online use. We all love the convenience of shopping online, but are concerned about the risks that may be involved. This is why we a deploy technology, such as 3D Secure, which has been designed to protect you while you shop. 

15.5.2  Bank deposits & Electronic Funds Transfer

Should you select to pay via a bank deposit or Electronic Fund Transfer: on completion of your order an instruction will be emailed to you regarding the acceptable methods in which monies must be deposited into Incredible Connection’s bank account which is subject to the following Terms and conditions:
 

15.5.2.1  the full amount must be paid as per your order request within 48hours of placing your order;
15.5.2.2  your order will be cancelled should you fail to deposit/transfer the funds within 48hours of placing your order
15.5.2.3  for a direct deposit, the deposit must be in cash and in SA Rand only, ( no other currency will be accepted)
15.5.2.4  No cheque deposits are accepted
15.5.2.5  your order number must be used in the reference section of the deposit slip or the electronic transfer, failure to include the order number as a reference may result in delaying the fulfilment of your order
15.5.2.6  please email a copy of your deposit slip/transfer to websiteorders@incredible.co.za
15.5.2.7  your delivery timeframe is dependant and will commence on the time and date of the funds reflecting in Incredible Connection’s account and on condition that your deposit slip has been mailed to websiteorders@incredible.co.za  
15.5.2.8  depending on the bank, some payments may take up to three business days to reflect in our account. In such circumstances there will be a delay in having your order shipped

 

15.6 Deliveries

Incredible Connection delivers within the borders of South Africa only.
 
The Delivery option only commencers once the order has been verified and settled
An order will only be settled once payment has been received and "Verified"

Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box We do not deliver to any postal addresses ie: deliver to a post box or to any post offices. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors.

Deliveries are done between 8 am and 5 pm on weekdays and not on Weekends or public holidays

All deliveries are done by RAM Hand-to-Hand Couriers or a techxpert agent.

ID may be requested upon delivery
 
Same day delivery ; This service is available throughout South Africa to Major Centers and will be affected by the same business day, (Monday to Friday , excludes weekends and public holidays) on condition that your order is placed and payment has been received before 10h00.
A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas. Should you live in an outlying area it may be more suitable to choose overnight or an economy delivery service.

Overnight : This service is available throughout South Africa to Major Centres and will be delivered, (Monday to Friday ) on condition that your order and payment confirmation is received before 12h00. Orders received after 12h00 on a Thursday will be delivered on Monday and orders received after 12h00 on a Friday up to Sunday will only be delivered on the Tuesday thereafter. Overnight Deliveries excludes weekends and public holidays, and when an order has been placed on or before a weekend or public holiday. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

Economy : This service is available throughout South Africa to Major Centers and will be affected within 3 to 5 working days, (Monday to Friday , excludes weekends and public holidays).
A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

Free Delivery: This service is available throughout South Africa to Major Centres and will be affected within 5 to 10 working days, (Monday to Friday , excludes weekends and public holidays).
A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

Next Day: This service is available throughout South Africa to Major Centres and will be delivered, (Monday to Friday ) on condition that your order and payment confirmation is received before 12h00. Orders received after 12h00 on a Thursday will be delivered on Monday and orders received after 12h00 on a Friday up to Sunday will only be delivered on the Tuesday thereafter. Next Day Deliveries excludes weekends and public holidays, and when an order has been placed on or before a weekend or public holiday. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.
 


15.7 Purchasing Televisions.
15.7.1  A valid TV license will be required in order to complete your purchase of this product.
15.7.2  You will also be required to email / fax us an electronic copy of the TV license holder's SA ID Book and TV license, before we can dispatch your order.

15.8 Shipping
The Delivery option only commencers once the order has been verified and settled
An order will only be settled once payment has been received and "Verified"

Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box We do not deliver to any postal addresses ie: deliver to a post box or to any post offices. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors.

The same day delivery option needs to be paid for and "Settled" by 10:00 am to be received the same day, If "Settled" after 10:00 am It will be delivered the following day. Same day delivery options only apply to major centres (Areas or Cities) Out Lying areas will receive it when the courier services the area

The overnight delivery option needs to be paid for and "Settled" by 3:00 pm to be received the following day, If "Settled" after 3:00 pm It will be delivered the 2nd day. Overnight delivery options only apply to major centres (Areas or Cities) Out Lying areas will receive it when the courier services the area

i.e. If an order is placed with the "same day delivery" option today but paid for or verified 3 days later before 10:00am. You will receive it on the third day, if it is paid for or verified after 10:00am on the third day you will receive it on the forth day.

Deliveries are done between 8 am and 5 pm on weekdays and not on Weekends or public holidays

All deliveries are done by RAM Hand-to-Hand Couriers or a techxpert agent.

ID may be requested upon delivery

Pre-Order Terms and Conditions

  1. Application of terms and conditions.The terms and conditions laid out herein applies to all items pre-ordered online at Incredible Connection (www.incredible.co.za), and is subject to our standard Terms & Conditions as listed on this website. You, the Customer, enters into the following 'Pre-Order' agreement with Incredible Connection a division of Connection Group Holdings Limited Reg No:1997/005390/06:
  2. The Spirit of Fair Play.Because we pride ourselves in our customer service, diverse range of products and ability to meet the ever-growing consumer demands, we have allowed the pre-ordering of products on our website. The pre-ordering system essentially gives customers peace of mind that newly launched products can be secured before the official launch date thereby avoiding disappointment on or after the day. There are however times when unethical customers may try to take advantage of us and/or our systems so it is necessary to lay down the ground rules so that arguments can be prevented and/or resolved. We therefore would like to officially lay down the following ground rules for pre-ordering.
  3. Minimum Deposit.A minimum deposit (as advertised on the website) will be required for pre-orderable items from time to time. Pre-orders must be secured with 100% upfront payment, before delivery. A pre-order is considered secured only when the appropriate amount for deposit or full pre-payment is made. "Secured" means that we will to the best of our ability attempt to secure the relevant stocks, to fulfil the order. It does not mean that pre-orders will be fulfilled 100% of the time, as occasionally there are circumstances beyond our control, but rest assured that we will fulfil all pre-orders 99.9% of the time.
  4. Settling the Balance. Please be advised that Incredible Connection will be contacting you prior to the launch date to arrange for the settlement of the outstanding balance as per the advertised purchase price. We do however urge our customers to pay the full purchase price up-front so as to avoid the potential inconvenience of settling the outstanding balance before the launch date.
  5. Maximum order quantities. To protect our Customers from unscrupulous elements who attempt to profit from limited stock and market demands, we restrict Customers' pre-orders to a limited number of units per product ordered. This ensures that everyone gets their fair share.
  6. Pre-order status.All pre-orders are subject to stock availability. Sometimes manufacturers and suppliers are unable to stick to a delivery schedule and sometimes they are unable to fulfil their promise on quantities. However, to the best of our ability, we will only work with dependable, reliable and timely suppliers to protect your interests. Fortunately these incidents are few and far between.For items for which severe shortage occurs, we will revert to the fairest basis which is first-pre-ordered, first-served. So it always pays to be quick and decisive when it comes to pre-ordering.Please note that the expected launch dates are subject to change at the manufacturer's discretion.
  7. Changing your pre-order or cancelling it.In the event of changes to the advertised pricing, features or product offerings, the Customer will be notified and given an opportunity to continue, cancel or amend his/her pre-order. Refunds, changes and cancellations will only be possible for pre-orders that haven't been shipped to the Customer.Please allow for a potential variance, between the estimated pre-order price and the actual final retail price. The variance is usually applicable to imported items for which foreign freight, currency exchange rate fluctuations and of course, taxes. This usually works both ways, both for price increases and lower prices, subject to the final expenses incurred in importing the items.
  8. Deliveries & Part Shipment. Deliveries of pre-orders will generally be concluded within 72 hours of the advertised launch date, we will however endeavour to have your product delivered as close to the advertised launch date as possible, ensuring that you are one of the first to have the product. In the event of part shipment (partial shipment) as requested by the Customer, he/she will be liable for all the associated delivery charges.
  9. Collecting your pre-order.Customers will be permitted to collect their pre-orders at their self appointed store.
  10. Returns, Refunds and Exchanges.Incredible Connection reserves the right to provide refunds for orders that it no longer wishes to support/accept/fulfil. Please refer to the Returns, Refunds & Exchange Policy as listed on our website.
  11. Determination of policies.At all times, Incredible Connection reserves the right to make any changes on all amendments, descriptions, updates, variations, assortments/bundles, prices, discounts etc., as it may deem fit, at its own discretion.
  12. Applicability. Incredible Connection will enforce all policies stated on its website at all times. Customers are advised to be mindful of the rules and regulations, terms and conditions of their purchases as per the policies listed here

Promotions and Competitions

Products and Promotions may not be available at all our outlets, especially our E-stores and our Vodaworld outlet. Kindly contact our call centre on 0860 011 700 to assist with product availability. All items, unless specified otherwise may be ordered online at www.incredible.co.za, in-store or any of our e-stores.

#IncredibleSnapDeals
  • Incredible Snap Deals promotion offers are limited to the online store on www.incredible.co.za only and not available in store.
  • Stocks are limited, only 1 per customer.
  • promo is available for a limited time only,
  • The price specified for the promotional goods has been reduced for the purpose of this promotional offer only. The price will return to its original price after the promotional offer stock has been sold out. 
  • Placing a product in a shopping basket without completing the purchase cycle does not constitute; an agreement of sale; and/or an order for such product, and as such, Incredible Connection may remove such product from your shopping basket if stock becomes unavailable and you cannot hold Incredible Connection liable if such product is not available when the purchase cycle is completed at a later stage.
  •  An agreement of sale only comes into effect if and when; you electronically submit a completed order for one or more products in your shopping basket; and payment is either settled, or received by Incredible Connection’s in its bank account.
Free Backup and Data Transfer When You Buy Any Hard Drive Promotion During 5-8 March 2015
  • This promotion applies to a new hard drive purchased from Incredible Connection within the promotion period 5-8 March 2015
  • Data transfer may be subject to the new hard drive and PC / “old” hard drive being booked into the store’s Techxpert’s service department as data transfer can be time-consuming. 
  • “Backup” refers to making a copy of the customers personal files on their laptop or PC (example: Photos Music Videos Email | Software programs and Operating Systems cannot be backed up).
  • Data backups and data recovery remain the responsibility of the customer. Although we will take our utmost care to protect all data, neither Techxperts nor Incredible Connection will be liable for data loss or data recovery.
  • Turnaround times will be dependent on the store’s current workload however we endeavour to ensure that all jobs booked in are completed within 48 hours.
  • This promotion entitles the customer to one free data transfer per new hard drive purchased.

We Will Load Your New Software Free of Charge Promotion
  • This promotion applies to new Microsoft Office Bundled software purchased from Incredible Connection within the promotion period 5-8 March 2015
  • Loading of new software may be subject to the customer’s PC being booked into our Techxperts service department if there are software compatibility issues (or removal of old software is required)  or if there is insufficient time to complete the installation.
  • This promotion entitles the customer to a free installation on one PC only.
  • Microsoft software requires the customer to create a free Microsoft Account for registration.

Free Delivery and Setup of Smart TVs Promotion
  • Onsite setup worth R350 for your home and office refers to the first hour of installation. Most installations do not require more than one hour.
  • Onsite promotions are offered within a 50km radius of participating Incredible Connection stores. Unfortunately Matlosana, Welkom, Queenstown, Richards Bay, Kimberley, Vredenburg and Newcastle are areas excluded from all onsite promotions.
  • Onsite TV setup will consist of unpacking the TV and connecting to the existing devices (Wireless Routers, Gaming Consoles, Blu Ray players etc). Unfortunately we are unable to facilitate any drilling, mounting or additional cabling whatsoever.
  • 3rd party devices, for example DSTV decoders, may require authorised agents to complete the setup and may be excluded as part of the onsite visit.
  • Our service level agreement of 48 working hours applies for onsite bookings.
  • Bookings must be arranged via our call centre on 08600 11 700.
Student Mondays Ends 13 April 2015
  • 5% Discount for students on everything excluding promo items
  • Monday’s only
  • Need to produce valid student card to get the discount

Varsity Cup R1000 voucher competition
  • Participating stores: Cavendish, Cresta, Eikestad, Greenacres, Menlyn, Bloemfontein, Matlosana (Klerksdorp)
  • Entry forms available in store
  • To enter you need to be a student (produce valid student card) AND you need to buy something from IC because you have to put the till slip number on the entry form. The entry form is then deposited into the entry box in stores.
  • Competition runs for duration of the Varsity Cup
  • Draw will take place 1 week after the Varsity Cup Final 2015

Browser Support


Our web site is developed and tested for Internet Explorer version 9, Firefox and Google Chrome. Internet Explorer 10 is not supported

Trade-In Ts & Cs

Trade-in & upgrade Terms and conditions*
  1. Each unit traded in qualifies for one like product purchased at the trade-in price. For example, camera for camera, PC or Notebook for Notebook.
  2. A trade-in and disclaimer form must be completed in-store.
  3. The maximum discount off a PC and off a Notebook is R3000.
  4. Positive proof of identity is required.
  5. The trade-in discounts cannot be used in conjunction with any other promotion.
  6. The purchase of the new product must be made at the time of the trade-in.
  7. Disposable cameras are not accepted for trade-in on digital cameras.
  8. In order to qualify for a Trade-in  discount a unit must be traded-in.
  9. The unit/product for Trade-in must be in working order and in a reasonable condition.
  10. Incredible Connection reserves the right to decline a trade-in unit/product on inspection for any damages, major markings and or scratches.
  11. Trade-in deals are not supported on our website.
  12. These advertised Trade-in deals are only valid from 5 – 8 Feb 2014 promo only No dealers, we reserve the right to limit quantities on all promotional items per customer.
  13. Only the old Samsung Galaxy, Nokia Lumia and Sony Xperia handsets may be traded in (Page 2),  as well as only the old Samsung Galaxy Tablets (Page 3), and Apple iPads (Page 1 and 6) may be redeemed against the trade in adverts.
     

Vodacom Contracts

Please note that all Vodacom contracts advertised are applicable to New contracts only and do not apply to upgrades which may be charged at a different rate to that of new contracts. Please note that additional terms and conditions may be applied by Vodacom as part of their approval process.

Mandela Day Donate your old tech #GiveWithIC# Terms and conditions*

Donate your old working Laptops, Pcs, Printers, Cameras and Cell phones to your nearest Incredible Connection store and we will distribute them to POPUP (People Upliftment Programme) on your behalf.  http://www.popup.co.za/
In return Incredible Connection will give away 67 X R100 online vouchers to some of the good Samaritans who tweet themselves giving @incconnection #GiveWithIC!
 
Donating is as easy as 1,2,3:
  • Bring your old tech into Incredible Connection
  • Complete the disclaimer form and make a copy of your ID or driver's licence (incompliance with the second hand goods act)
  • Take a selfie and post it using #GiveWithIC
Mandela day Donation Terms & Conditions
  1. All Mandela day old tech donation customers will be directed to our in-store technical departments.
  2. On submission of your Mandela day old tech donation you will be required to complete and sign  a disclaimer form and a product detail form.
  3. A copy of your (the customers) ID or a drivers licence will be required to have attached to the disclaimer.
  4. Please ensure that all personal information, images, etc has been cleared from your product prior to handing it in.
On submission of your Mandela day old tech donation you make the follow DECLARATION:
  1. I have the authority to perform this transaction and to make this declaration.
  2. The goods hereby donated are what they appear to be and are not encumbered or subject to any claim by any third party.
  3. I have lawful title to the goods hereby donated and am able to transfer full ownership thereof to Incredible Connection a Division of Connection Group Holdings, with good title guaranteed and free of any encumbrances, liens or pledges whatsoever.
  4. I acknowledge that all information stored on the donated device or any other storage device contained in the product which I have donated will be destroyed, and I agree that I shall have no claim against Incredible Connection a Division of Connection Group Holdings for any loss or damage I may suffer as a result of the destruction or loss or such information. Furthermore, I hereby indemnify and shall upon demand hold Incredible Connection a Division of Connection Group Holdings harmless against any claims for loss or damage made against Incredible Connection a Division of Connection Group Holdings by any third party arising from the destruction or loss of the information contained on the said donated product, computer or any storage device contained therein, including costs on the scale as between attorney and his own client.
  Stand a chance of Winning one of 67,  ( R100 online only gift voucher)
  1. Take a selfie of yourself donating your product at any Incredible connection store with the hash tag #GiveWithIC by Sunday 20/07/2014. Customers who take the most inventive selfies will stand a chance of Winning one of 67   (R100 online only vouchers)
  2. Winners need to be registered on  www.incredible.co.za to receive and use the Online voucher against your online purchase.
  3. Entries close on Sunday 20/07/2014, no late entries will be accepted.
  4. Vouchers are not redeemable for cash, are not valid in store and are not transferable.
  5. Winners will be notified via Twitter and Facebook on Monday 21/07/2014
  6. Judges decisions will be final.
     

Win a Blackberry Z3 Competition Rules

 
  1. This competition is promoted by JD Consumer Electronics and Appliance, trading as Incredible Connection  1963/002315/07 (“the Promoter”).
  2. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
  3. Competition Period: This competition runs from 01 October 2014 until 31 October 2014 both dates inclusive. No entries will be accepted after 23h59pm on 31 October 2014.  
  4. Who Can Enter: You are entitled to participate in this competition if you are a natural person who is at least 18 years old.  
  5. Exclusion: directors, members, employees, agents of, or consultants to the JD Group Limited and its subsidiaries including the Promoter, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.
  6. How to Enter:  Purchase any Blackberry Smartphone online via www.incredible.co.za from the 01 October 2014 and get entered into a draw to stand a chance to win a Blackberry Z3 smartphone.
  7. Every paid for order that includes a Blackberry smartphone  from the 01 October 2014 will be entered in the draw
  8. Entry Fee: There is no entry fee to participate in the competition.
  9. Prize: x1 Blackberry Z3
  10. Winner: A winner will be chosen via a draw that will take place on 05 November 2014 at 10h00am.  The winner will be announced on 05 November 2014 via Facebook and Twitter and also on www.incredible.co.za at 14h00pm. Should a date to draw a winner be postponed to another date for any reason whatsoever, the new date will be published on the website, within 4 (four) days before  the original date. The draw will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entry will be the draw/competition winner (the “winner”), subject to the Promoter being able to contact that winner.  If the qualifying criteria are not met further selection will take place until a selected valid entry meets the eligibility criteria.  The winner will be notified telephonically by Incredible Connection’s Ecommerce and Digital Manager on Wednesday 05 November 2014.
  11. The Ecommerce and Digital Manager will attempt contact with the potential winner at least 3 times, but if the Promoter is unable to reach  the winner within two days after   through no fault of the Promoter, the prize will be awarded to the next eligible winner.
  12. The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.
  13. By participating in this competition, you agree to all the Competition Rules set out above, without exception.
  14. The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise.  The prize must be collected within 3 (three) weeks after the winner has been announced.
  15. The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as in terms of clause 5 above.
  16. A copy of these Competition Rules is made available at www.incredible.co.za. For any further queries, call the Incredible Connections Customer Care Line on 0860 011 700
  17. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without notice or liability.  The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party.  Participants of this competition agree that the Promoter  will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.

RCS Cards SPEND promotion

 
  1. All participants agree to be bound by the promotion rules.
  2. Promotion period: The promotion will commence on 20 February 2015 and will terminate on 20 March 2015
  3. Promotion details: Eligible customers will received R100 off when spending R1000 or more on their RCS Card at Incredible Connection within the stipulated time period. The incentive has only been made available to those RCS Cards customers who directly received the Marketing communication for the promotion.
  4. How it works: All RCS Card customer must abide by the below  points to be eligible:
  1. Account must be in good stead (No delinquencies)
  2. Must spend R1000 on their RCS Card within the stipulated time period
  1. Individuals eligible to enter promotion: RCS employees, partners, directors, members, agents and consultants of RCS, as well as their spouses, life partners, children, siblings, business partners and associates, will not be eligible to participate in this promotion or to win/claim a prize.
  2. Prize redemption: Customer’s will receive R100 discount on their RCS Card when they purchase for R1000 or more, this will occur immediately at point of purchase within Incredible Connection.
  3. If permission is granted by any of the customers to use their details for advertising and promotional purposes, it will be without compensation to the customer.
  4. Promotion disclaimer: RCS Cards (Pty) Ltd, its associated companies, agents and contractors assume no liability whatsoever for any direct or indirect loss or damage howsoever arising in connection with this promotion and/or promotional offer.
 
 

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