Meet Echo Dot
Our most popular Echo is now even better. With a new speaker and design, Echo Dot is a voice-controlled smart speaker with Alexa, perfect for any room. Just ask for music, news, information, and more. You can also call almost anyone and control compatible smart home devices with your voice.
“Alexa play top hits”
Use your voice to play a song, artist, or genre through Amazon Music, Apple Music, Spotify, Pandora, and others. With compatible Echo devices in different rooms, you can fill your whole home with music. Also listen to Audible, podcasts, radio stations, or pair with Fire TV to voice control movies and entertainment.
Always ready to help
Make your life easier at home. Use your voice to set timers, add items to lists, and create calendar events and reminders. You can also check the news, weather, or traffic. Ask for sports scores, movie showtimes, restaurant hours, or information.
Voice control smart home
Switch on the lamp before getting out of bed, turn on the coffee maker on your way to the kitchen, or dim the lights from the couch to watch a movie—all without lifting a finger.
Control multiple devices with a single voice command, like locking the doors and turning off the lights at night. Learn more about over 10,000 compatible smart home devices, including lights, thermostats, TVs, and more.
Connect with others
Call almost anyone hands-free using your voice. Use Drop In to instantly connect to another compatible Echo at home or send an announcement across Echo devices, like calling the family for dinner or reminding the kids to go to bed. Plus, now with Skype calling stay in touch with friends and family in over 150 countries.
Stock up with Alexa
When you are running low on household essentials, Alexa makes it easy to refill your fridge or replenish your pantry. You can add everything from AA batteries to zucchini noodles to your shopping list, reorder favorite products from Amazon, or ask Alexa the status of your recent orders.
Alexa has skills
Alexa has more than 50,000 skills and counting. Skills are like apps and help you do more such as playing Jeopardy!, meditating with Headspace, and falling asleep to rain sounds. Create your own personal skills and custom responses with Alexa Skill Blueprints. Just say “Alexa, help me get started with skills.”
*Important - Please Note
Active Amazon account needed for use
Services are region specific - Not all services are available in South Africa, such as Hulu & HBO - Some features are only available in the USA.
Certain services require subscriptions for example Netflix & Amazon Prime Video (note Amazon Prime is not the same as Amazon Prime Video)
Showmax does not come preloaded on the Amazon Fire TV Stick
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Delivering your online order
This service is available throughout South Africa and delivery will be affected between 24 to 72 hours, (Monday to Friday, excludes weekends and public holidays) on condition that your order is placed and payment as well as your order confirmation is received before 12h00. This depends on origin and destination. A further delay of up to 24 hours may be experienced on shipments to or from an Outlaying Delivery Areas.
What will Delivery cost?
At this stage, all deliveries are free of charge
What is the delivery time frames?
Delivery service timeframes will commence upon payment confirmation being received (unless supporting documents are requested i.e. in the case of the verification of TV License, a copy of an I.D will be requested).
Delivery periods will generally be effected within the selected delivery type timeframe, after collection from point of dispatch and between Major Centers from Monday to Fridays
We deliver on Monday to Friday from 08h00 to 17h00 to both business and residential addresses.
No deliveries on a Saturday and Sunday and any Public Holiday.
If you place your order before 12h00 on a Friday, as all deliveries exclude Saturday and Sunday, your delivery will be affected on Monday. Certain Outlaying Delivery Areas routes and centers may experience a 24-hour delay due to lack of transportation available to the location.
Major centers include any destination within a 40km radius of the following cities: Pretoria, Johannesburg, Bloemfontein, Cape Town, George, Port Elizabeth, East London, Durban, Pietermaritzburg and Nelspruit. Delivery outside main centers is usually within 3 working days. The following areas may experience delays due to airline constraints: George, Nelspruit, Richards Bay, Polokwane and Welkom.
What if I miss my delivery?
We will notify you of any failed delivery. This means, should no one be at the delivery address to receive and sign for the goods at the time of delivery. We will endeavour to reschedule the delivery with you within 24 – 48 hours; however you may be liable if any additional handling and shipping charges are incurred for a re-delivery.
What if my items are damaged, faulty or incorrectly delivered?
Incorrect items or quantity delivered
Should the incorrect items or quantity of items be delivered to you, you need to notify Incredible Connection immediately so that we can rectify the situation.
You can choose to notify us by:
Phone on 0860 011 700
Leave a message for us using the Contact Us tool on www.incredible.co.za
We will get someone to uplift the incorrect items and replace them with the correct items.
Damaged or faulty items delivered
Should the items you receive be damaged or faulty, you need to notify Incredible Connection within 24 hours of delivery.
You can choose to notify us by:
Phone on Phone on 0860 011 700Leave a message for us using the Contact Us tool on www.incredible.co.za
We will get someone to uplift the damaged or faulty items and replace them with the correct items
Returns and refunds
What is Incredible Connection’s Repair, Exchange and Returns Policy?
Sometimes, things don’t quite work out. Luckily, we offer a full returns and exchanges policy.
You may return or exchange goods at any one of our Incredible Connection stores subject to producing the original receipt, and ensuring the merchandise is in its original packaging and condition. Should this not be in in its original condition, a handling fee of up to 15% of the value of the product may be charged as per the CPA.
The following cannot be returned or refunded:
In the unfortunate event that your purchased product becomes faulty or defective, you can opt to have it taken to any Incredible Connection to be seen to. You will be entitled to the following option of as per the CPA:
In the event that the product is found to be not faulty, you will be liable for all handling and shipping charges; for the collection and the re-delivery of the product to you. You will be liable if the goods are damaged or faulty as a result of misuse, abuse or negligence
The warranty does not cover any defects caused by foreign objects or connection errors that are not part of the appliance.
Refunds can take up to 10 Days to reflect in your bank account. Should you not receive the money within 10 days, kindly contact our contact centre on 0860 011 700