Terms and Conditions

 

Introduction

  1. Welcome to the website JD Consumer Electronics and Appliances (Pty) Ltd trading as Incredible Connection (hereinafter referred to as " Incredible Connection") at www.incredible.co.za (hereinafter referred to as the "website") with the registration number 1963/002315/07. Please take a moment to read these Terms and Conditions to understand how they apply to your use of the website and any products or services that you may order online. Your continued use of the website will constitute acceptance of the Terms and Conditions, unmodified by you.

Defects, Returns, Refunds & Guarantees

  1. Should you not be satisfied with your product purchased by from us by reason of a defect, incorrect choice of product, or otherwise, you may, under certain circumstances, be entitled to either be refunded or have the product repaired or replaced. As a valued customer, we shall at all times endeavour to provide you with the best customer service and ensure that all your rights in terms of the Consumer Protection Act are protected. As a gesture our commitment to you we have established a 'change of mind/ peace of mind' return policy, which is provided to you over and above the rights you have in terms of the Consumer Protection Act. In terms of this returns policy, we may consider replacing goods purchased with us within 14 days from the date of purchase if such goods are returned in their original condition and packaging. We regret that due to copyright laws and the nature of the goods, licensed software and games cannot be returned unless defective.
  2. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition.

Age Restriction On Sales

  1. Certain of our products bear age restrictions. It is your responsibility to ensure that you and/or the person for whom you may be buying the product, meet(s) such age restrictions (including, inter alia, games, DVD's and Videos) and that these restrictions are observed. Accordingly, you indemnify Incredible Connection and its affiliates from any and all liability in this regard, including any liability arising as a result of your failure to provide accurate information in this regard when completing the website registration process.
  2. No transaction concluded between Incredible Connection and a person under the age of 18 shall be binding upon Incredible Connection unless written consent thereto is received by Incredible Connection from your parent or legal guardian. Incredible Connection therefore reserves its right to request proof of identity prior to concluding any transaction with you. By your continued use of this website, you warrant that you are 18 years old or older.

Sales Records

  1. Full sales records regarding the transactions between you and Incredible Connection shall be maintained on the website for a period of 12 months from the date of conclusion of the sale or related transaction. You shall thus only be able to view and print such record during such period, where after you shall be responsible for retaining your own record of the relevant sale or related transaction.

Governing Law and Jurisdiction

  1. This website is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law and, subject to the 'Disputes' clause of these Terms and Conditions, you and Incredible Connection submit to the non-exclusive jurisdiction of the South African courts.

Privacy

  1. Incredible Connection shall take all reasonable steps to protect your personal information. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA), a copy of which may be downloaded from: http://www.justice.gov.za/paia/paia.htm
  2. You hereby grant Incredible Connection permission to electronically collect, store and use your personal information provided by you to Incredible Connection, and for Incredible Connection to utilise cookies to collect such information, so that it may be is collected, stored and used for the following purposes:
    1. to greet you when you access the website;
    2. subject to your consent, to inform you of facts relating to your access and use of the website;
    3. subject to your consent, to inform you about competitions and special offers from Incredible Connection and/or its partners / affiliates;
    4. to compile non-personal statistical information about browsing habits, click-patterns and access to the website;
    5. to verify your identity when transacting on the website; and
    6. to ensure that the goods are received by the addressee.
  3. Incredible Connection shall not disclose your personal information unless:
    1. you consent thereto; or
    2. through due legal process.
  4. Incredible Connection may compile, use and share any information that does not relate to any specific individual; and
  5. Incredible Connection owns and retains all rights to non-personal statistical information collected and compiled by Incredible Connection.

Security

  1. Any person that delivers or attempts to deliver any damaging code to this website or attempts to gain unauthorised access to any page on this website shall be prosecuted, and civil damages shall be claimed in the event that Incredible Connection suffers any damage or loss.
  2. You agree and warrant that your log-in name and password shall:
    1. be used for your personal use only; and
    2. not be disclosed to any third party.
  3. You allow Incredible Connection to take all reasonable steps to ensure the integrity and security of the website and back-office applications.
  4. All credit card transactions are encrypted and handled by a third party Supplier called Setcom (Pty) Ltd. Incredible Connection's registration documents and the website's registered domain name are checked and verified by GeoTrust Incorporated.

Changes to Agreement

  1. Incredible Connection may, in its sole discretion, change these Terms and Conditions or any part thereof at any time on notice to you. You bear the sole responsibility to ensure that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must refrain from placing any further orders on the website, or from further use of the website in any way.

Dispute Resolution

  1. Should a dispute arise between you and Incredible Connection on any matter arising out of these Terms and Conditions, and the matter is not resolved through the Customer Relations Department of Incredible Connection within 1 (one) calendar month to your satisfaction, then you are at liberty to submit your complaint to the National Consumer Commission (the "NCC").
  2. Should such dispute be outside of the jurisdiction of the NCC, such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa which rules can be downloaded at http://www.arbitration.co.za/downloads/expedited_rules.pdf

Address for Notices

  1. Incredible Connection chooses as its address for all purposes under these Terms and Conditions, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the Oaks, 6 Mellis Road, Rivonia, Johannesburg, South Africa, with a copy to be sent to [email protected]

Term of These Terms and Conditions

  1. These Terms and Conditions shall commence from the date on which they are published on the website and continue indefinitely, as amended by Incredible Connection from time to time, for so long as the website exists and is operational, Incredible Connection being entitled to terminate these Terms and Conditions and/or shut down the website at any time.

Copyright and Other Intellectual Property Rights

  1. These Terms and Conditions shall commence from the date on which they are published on the website and continue indefinitely, as amended by Incredible Connection from time to time, for so long as the website exists and is operational, Incredible Connection being entitled to terminate these Terms and Conditions and/or shut down the website at any time.

Electronic Communications

  1. When you visit the website or send e-mails to Incredible Connection, you consent to receiving communications from Incredible Connection electronically and agree that all agreements, notices, disclosures and other communications sent by Incredible Connection satisfy any legal requirements, including but not limited to the requirement that such communications should be "in writing".

Hyperlinks, Framing and Other

  1. Hyperlinks provided on this website to non-Incredible Connection sites are provided as is and Incredible Connection does not necessarily agree with, edit or sponsor the content on such web pages.
  2. No person, business or web site may frame this site or any of the pages on this website in any way whatsoever.
  3. No person, business or web site may use any technology to search and gain any information from this website without the prior written permission of Incredible Connection. Such permission could be obtained from [email protected]
  4. No person, business or website may circumvent our technology in any way, knowingly or unknowingly to their advantage. This may result in your order being cancelled or further action be taken to compensate JD Group Consumer electronics and Appliances division for any damage or harm caused by any such action.

Payment Options

  1. Incredible Connection Products, Price & Availability
    1. All pricing displayed on the website is inclusive of the current South African VAT, is in South African Rands Only and is subject to price changes and may change without any warnings or notifications. Stock availability Stocks of all goods on offer are limited. Incredible Connection shall take all reasonable efforts to ensure that when stock is no longer available, that offers thereof are discontinued. However, should Incredible Connection be unable to fulfil any order placed by you at the advertised price due to stock having sold out, Incredible Connection will notify you and you will be entitled to a refund of the amount paid by you for such product, as explained in more detail in the Refund Policy ("Refund Policy") Should a product become Sold out we will have the right to cancel your order and refund you your payment including any applicable delivery fees, we cannot supply products that have been marked as sold out.
    2. Errors Please note that although Incredible Connection endeavours to accurately describe and/or depict each product on the website, some descriptions or photographs may be of a generic nature and not specific to the particular product you wish to buy. However, should you be dissatisfied with the product you receive for any reason, you are entitled to return the product to Incredible Connection for a full refund within 7 days of delivery. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition Please see our Refund Policy in this regard (which explains how and when you can be refunded, as well as how returns are to be made).
    3. Demo units are shop spoiled units that have been used in our stores, they come with the full supplier warranty.
    4. Special order products are products that may be purchased online only. Special order products must be paid for in full before your order can be shipped. The turnaround time for special order deliveries are 3-5 working days.
    5. Image Disclaimer: Where products are displayed with compatible devices, these devices will not be included as part of the sales price unless specifically identified as part of a product bundle. In all other cases images are shown to display products within a lifestyle setting and do not include part of a sales proposal including any said devices or lifestyle additions.
  2. Agreements of Sale
    1. Placing a product in a shopping basket without completing the purchase cycle does not constitute:
      1. an agreement of sale; and/or
      2. an order for such product, and as such, Incredible Connection may remove such product from the shopping basket if stock becomes unavailable and you cannot hold Incredible Connection liable if such product is not available when the purchase cycle is completed at a later stage.
    2. An agreement of sale only comes into effect if and when:
      1. you electronically submit a completed order for one or more products in your shopping basket; and
      2. payment is either authorised, or received by Incredible Connection in its bank account.
  3. Termination of Sales & Cancellation of Orders
    1. By Incredible Connection: Incredible Connection reserves the right, for purposes of preventing suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Incredible Connection, in whole or in part, on notice to you. Incredible Connection shall only be liable to refund monies already paid by you (see Incredible Connection's Refund Policy in this regard), and accepts no other liability which may arise as a result of such refusal to process any order/sale.
    2. By You: Save for certain exceptions, and subject to certain charges you are entitled to cancel any sale concluded on this website within 7 days after date of receipt of the goods and to obtain a refund. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/time frame (or where none is specified, beyond 30 days from the order date). Please read the Refund Policy for further details in this regard.
    3. Collect and pay in store; where you have selected to collect and pay for your order in-store, please allow the store to check that your items are ready for collection. You will receive an email when your order is “Ready to collect” Please collect your order within 48hours after receipt of the "Ready to collect" email notification. Orders will be cancelled if not collected within 48 hours after receipt of the "Ready to collect" email notification.
  4. Amounts Payable by You
    1. Prices The price of each product is displayed with the product listing. In the event of a sale or special offer, the discounted price is displayed.
    2. Delivery Costs These differ depending on a variety of factors, including product type, price, and weight, as well as whether delivery is to be made within, or outside, the borders of South Africa. We keep delivery costs information current on our website.
    3. Value Added Tax Value added tax at the rate of 14% is charged on goods bought by South African residents. VAT is not payable on orders if both the billing and the shipping address are international.
    4. Import Duties Import duties may be payable by recipients of goods in foreign countries. Incredible Connection does not know what import duties/levies may be payable and cannot calculate or estimate such costs. You are responsible for determining whether any such import duties/levies are payable and, if so, the amount thereof.
    5. Errors: Incredible Connection shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges for any reason whatsoever, specifically also including negligence or gross negligence on the part of Incredible Connection, Incredible Connection will not be obliged to sell products at such incorrect prices and/or delivery charges nor will Incredible Connection be held liable for any damages caused whatsoever as result of such erroneous prices, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.
  5. Payment Methods
    Subject to the exceptions listed below, your payment for any products ordered from Incredible Connection must be made to Incredible Connection's bank account in any one of the following ways:
    1. Credit card payments
      1. The website only accepts (3D Secure) South African bank issued Credit Card payments which include Visa and Master card. At the time of placing the order, the transaction details are presented to the bank for authorisation immediately. If bank's authorisation is not obtained, the order will be cancelled. Payment is not collected immediately it is a reserved for payment transaction. Only when the order is settle by incredible connection are the funds collected. Please note that Master Card Cheque and Debit Cards are not accepted.
      2. 3D Secure: We are proud to introduce a more secure online shopping experience for you! Registration with 3D Secure is required when shopping online with us as a 3D secure merchant and no username and password to remember anymore. You will now receive a One-Time-Password (OTP) that will only be valid for one transaction when shopping at a 3D Secure merchant, protecting your Credit Card against fraudulent online use. We all love the convenience of shopping online, but are concerned about the risks that may be involved. This is why we a deploy technology, such as 3D Secure, which has been designed to protect you while you shop.
    2. Bank deposits & Electronic Funds Transfer
      Should you select to pay via a bank deposit or Electronic Fund Transfer: on completion of your order an instruction will be emailed to you regarding the acceptable methods in which monies must be deposited into Incredible Connection’s bank account which is subject to the following Terms and conditions:
      1. the full amount must be paid as per your order request within 48hours of placing your order;
      2. your order will be cancelled should you fail to deposit/transfer the funds within 48hours of placing your order
      3. for a direct deposit, the deposit must be in cash and in SA Rand only, (no other currency will be accepted)
      4. No cheque deposits are accepted
      5. your order number must be used in the reference section of the deposit slip or the electronic transfer, failure to include the order number as a reference may result in delaying the fulfilment of your order
      6. please email a copy of your deposit slip/transfer to [email protected]
      7. your delivery timeframe is dependant and will commence on the time and date of the funds reflecting in Incredible Connection’s account and on condition that your deposit slip has been mailed to [email protected]
      8. depending on the bank, some payments may take up to three business days to reflect in our account. In such circumstances there will be a delay in having your order shipped
    3. Click and Collect, Pay and Collect Instore
      Should you select the Click and Collect option on completion of your order an instruction will be emailed to you. Please allow the store to check that your items are ready for collection. You will receive a "Ready to collect" email when your order is Ready for you to pay and Collect. Please pay and collect your order within 48hours after receipt of the “Ready to collect" email notification. Orders will be cancelled if not paid for and collected within 48 hours after receipt of the "Ready to collect" email notification.
    4. EFT Pro:
      1. On the successful completion of your EFT Pro you will receive an order confirmation email.
      2. When paying using PayU EFT Pro, the communication between you and your bank occurs as it normally would when you conduct an EFT.
      3. You will be redirected to the online banking login screen and will be prompted to login with your online banking credentials.
      4. You will receive a one-time pin which you would need to enter to confirm payment.
      5. The EFT must be in SA Rands (ZAR) only (no other currency will be accepted.). Incredible Connection cannot be held liable for any delays, cost associated to bank / admin charges and currency fluctuations.
      6. PayU EFT Pro merely facilitates the transaction between you and your bank. PayU does not store any online banking login details.
      7. Your delivery timeframe is dependent and will commence from the time and date of the successful EFT Pro confirmation (please refer to our delivery timeframes T&C’s for info).
  6. Deliveries
    1. Incredible Connection delivers within the borders of South Africa only.
    2. The Delivery option only commencers once the order has been verified and settled
    3. An order will only be settled once payment has been received and "Verified"
    4. Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box We do not deliver to any postal addresses ie: deliver to a post box or to any post offices. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors.
    5. Deliveries are done between 8 am and 5 pm on weekdays and not on Weekends or public holidays
    6. All deliveries are done by RAM Hand-to-Hand Couriers or a techxpert agent.
    7. ID may be requested upon delivery
    8. Same day delivery; This service is available throughout South Africa to Major Centres and will be affected by the same business day, (Monday to Friday, excludes weekends and public holidays) on condition that your order is placed and payment has been received before 10h00.
    9. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas. Should you live in an outlying area it may be more suitable to choose overnight or an economy delivery service
    10. Overnight: This service is available throughout South Africa to Major Centres and will be delivered, (Monday to Friday) on condition that your order and payment confirmation is received before 12h00. Orders received after 12h00 on a Thursday will be delivered on Monday and orders received after 12h00 on a Friday up to Sunday will only be delivered on the Tuesday thereafter. Overnight Deliveries excludes weekends and public holidays, and when an order has been placed on or before a weekend or public holiday. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.
    11. Economy: This service is available throughout South Africa to Major Centres and will be affected within 3 to 5 working days, (Monday to Friday, excludes weekends and public holidays).
    12. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.
    13. Free Delivery: This service is available throughout South Africa to Major Centres and will be affected within 5 to 10 working days, (Monday to Friday, excludes weekends and public holidays).
    14. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.
    15. Next Day: This service is available throughout South Africa to Major Centres and will be delivered, (Monday to Friday) on condition that your order and payment confirmation is received before 12h00. Orders received after 12h00 on a Thursday will be delivered on Monday and orders received after 12h00 on a Friday up to Sunday will only be delivered on the Tuesday thereafter. Next Day Deliveries excludes weekends and public holidays, and when an order has been placed on or before a weekend or public holiday. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.
  7. Purchasing Televisions.
    1. A valid TV license will be required in order to complete your purchase of this product.
    2. You will also be required to email / fax us an electronic copy of the TV license holder's SA ID Book and TV license, before we can dispatch your order.
  8. Shipping
    1. The Delivery option only commencers once the order has been verified and settled
    2. An order will only be settled once payment has been received and "Verified"
    3. Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box We do not deliver to any postal addresses ie: deliver to a post box or to any post offices. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors.
    4. The same day delivery option needs to be paid for and "Settled" by 10:00 am to be received the same day, if "Settled" after 10:00 am It will be delivered the following day. Same day delivery options only apply to major centres (Areas or Cities) Out Lying areas will receive it when the courier services the area
    5. The overnight delivery option needs to be paid for and "Settled" by 3:00 pm to be received the following day, if "Settled" after 3:00 pm It will be delivered the 2nd day. Overnight delivery options only apply to major centres (Areas or Cities) Out Lying areas will receive it when the courier services the area
    6. i.e. If an order is placed with the "same day delivery" option today but paid for or verified 3 days later before 10:00am. You will receive it on the third day, if it is paid for or verified after 10:00am on the third day you will receive it on the fourth day.
    7. Deliveries are done between 8 am and 5 pm on weekdays and not on Weekends or public holidays
    8. All deliveries are done by RAM Hand-to-Hand Couriers or a techxpert agent.
    9. ID may be requested upon delivery

Pre-Order Terms and Conditions

  1. Application of terms and conditions. The terms and conditions laid out herein applies to all items pre-ordered online at Incredible Connection (www.incredible.co.za), and is subject to our standard Terms & Conditions as listed on this website. You, the Customer, enters into the following 'Pre-Order' agreement with Incredible Connection a division of Connection Group Holdings Limited Reg No:1997/005390/06:
  2. The Spirit of Fair Play. Because we pride ourselves in our customer service, diverse range of products and ability to meet the ever-growing consumer demands, we have allowed the pre-ordering of products on our website. The pre-ordering system essentially gives customers peace of mind that newly launched products can be secured before the official launch date thereby avoiding disappointment on or after the day. There are however times when unethical customers may try to take advantage of us and/or our systems so it is necessary to lay down the ground rules so that arguments can be prevented and/or resolved. We therefore would like to officially lay down the following ground rules for pre-ordering.
  3. Minimum Deposit. A minimum deposit (as advertised on the website) will be required for pre-orderable items from time to time. Pre-orders must be secured with 100% upfront payment, before delivery. A pre-order is considered secured only when the appropriate amount for deposit or full pre-payment is made. "Secured" means that we will to the best of our ability attempt to secure the relevant stocks, to fulfil the order. It does not mean that pre-orders will be fulfilled 100% of the time, as occasionally there are circumstances beyond our control, but rest assured that we will fulfil all pre-orders 99.9% of the time.
  4. Settling the Balance. Please be advised that Incredible Connection will be contacting you prior to the launch date to arrange for the settlement of the outstanding balance as per the advertised purchase price. We do however urge our customers to pay the full purchase price up-front so as to avoid the potential inconvenience of settling the outstanding balance before the launch date.
  5. Maximum order quantities. To protect our Customers from unscrupulous elements who attempt to profit from limited stock and market demands, we restrict Customers' pre-orders to a limited number of units per product ordered. This ensures that everyone gets their fair share.
  6. Pre-order status. All pre-orders are subject to stock availability. Sometimes manufacturers and suppliers are unable to stick to a delivery schedule and sometimes they are unable to fulfil their promise on quantities. However, to the best of our ability, we will only work with dependable, reliable and timely suppliers to protect your interests. Fortunately, these incidents are few and far between. For items for which severe shortage occurs, we will revert to the fairest basis which is first-pre-ordered, first-served. So it always pays to be quick and decisive when it comes to pre-ordering. Please note that the expected launch dates are subject to change at the manufacturer's discretion.
  7. Changing your pre-order or cancelling it. In the event of changes to the advertised pricing, features or product offerings, the Customer will be notified and given an opportunity to continue, cancel or amend his/her pre-order. Refunds, changes and cancellations will only be possible for pre-orders that haven't been shipped to the Customer. Please allow for a potential variance, between the estimated pre-order price and the actual final retail price. The variance is usually applicable to imported items for which foreign freight, currency exchange rate fluctuations and of course, taxes. This usually works both ways, both for price increases and lower prices, subject to the final expenses incurred in importing the items.
  8. Deliveries & Part Shipment. Deliveries of pre-orders will generally be concluded within 72 hours of the advertised launch date, we will however endeavour to have your product delivered as close to the advertised launch date as possible, ensuring that you are one of the first to have the product. In the event of part shipment (partial shipment) as requested by the Customer, he/she will be liable for all the associated delivery charges.
  9. Collecting your pre-order. Customers will be permitted to collect their pre-orders at their self-appointed store.
  10. Returns, Refunds and Exchanges. Incredible Connection reserves the right to provide refunds for orders that it no longer wishes to support/accept/fulfil. Please refer to the Returns, Refunds & Exchange Policy as listed on our website.
  11. Determination of policies. At all times, Incredible Connection reserves the right to make any changes on all amendments, descriptions, updates, variations, assortments/bundles, prices, discounts etc., as it may deem fit, at its own discretion.
  12. Applicability. Incredible Connection will enforce all policies stated on its website at all times. Customers are advised to be mindful of the rules and regulations, terms and conditions of their purchases as per the policies listed here.

Promotions and Competitions

  1. Products and Promotions may not be available at all our outlets and may be limited to our online store only. Kindly contact our call centre on 0860 011 700 to assist with product availability. General Terms and Conditions apply to Online Promotional Offers Inclusive of Black Friday & Cyber Monday. All items, unless specified otherwise may be ordered online at www.incredible.co.za
  2. Terms and Conditions for Online Promotional Offers
    1. These are the standard terms and conditions for promotional offers conducted or promoted by JD Consumer Electronics and Appliances t/a Incredible Connection
    2. Your – participation in the promotional offer; and/or
    3. Fulfilment of the conditions pertaining to a promotional offer; constitutes your binding acceptance of these terms and conditions.
    4. Black Friday; this promotional offer is valid on 25 November 2016 only.
    5. Cyber Monday; this promotional offer is valid on 28 November 2016 only.
  3. Entrance criteria:
    1. This promotional offer is exclusive to Incredible Connection instore and online purchases (www.incredible.co.za) unless otherwise stated.
  4. Stocks are limited.
  5. Customers should log on the Incredible Connection website by strictly using their specific user login details. Use of other person’s login detail will disqualify your order.
  6. Online purchases made through several logins and using the same card will disqualify the order.
  7. Stocks are exclusively limited to 1(one) customer per advertised product/unit.
  8. Any other online purchases, which are conducted contrary to the requirements of these terms and conditions, will be cancelled and customer will be refunded should their order be cancelled/ disqualified.
  9. Incredible Connection reserves the right to restrict and/or decline sales to traders and dealers.
  10. The online purchase price has been reduced only for the purpose of this online promotional offer.
  11. Prices will return to their standard price on the expiry of this promotional offer or should the limited stock be sold-out.
  12. It is your responsibility, as a participant, to ensure that any information which you provide in respect of this promotional offer is accurate, complete and up to date.
  13. Placing a product in a shopping basket without completing the purchase cycle does not constitute; an agreement of sale; and/or an order for such product, and as such, Incredible Connection may remove such product from your shopping basket if stock becomes unavailable and you cannot hold Incredible Connection liable if such product is not available when the purchase cycle is completed at a later stage.
  14. An agreement of sale only comes into effect if and when; you electronically submit a completed order for one or more products in your shopping basket; and payment is either settled, or received by Incredible Connection in its bank account.....

Trade-In Terms and Conditions

  1. Customer to have valid SA ID doc or drivers licence
  2. Device needs to at least 20% Charged
  3. Trade in value is based on the following grading criteria
  4. 100% - Working (general wear and tear is acceptable)
  5. 75% - Broken Screen – Broken LCD, Frozen touch screen, Pixel damage, yellow discolouration on screen and dead pixels
  6. 90% - No power – does not switch on, water damaged
  7. 35% - Physical Damaged - Cracked Plastic and glass screens, large scratches, dents and cracked casing, swollen battery
  8. Value of trade-in to be loaded on an Incredible Connection Gift Card
  9. Standard IC terms and conditions around the gift card
  10. No charger is required for a trade in
  11. Consumers to give consent to have IMEI numbers will be checked via TransUnion and Checkmend for blacklisting

Vodacom Contracts

  1. Please note that all Vodacom contracts advertised are applicable to New contracts only and do not apply to upgrades which may be charged at a different rate to that of new contracts. Please note that additional terms and conditions may be applied by Vodacom as part of their approval process.

Incredible Connection Embedded Warranty

The Incredible Connection Embedded Warranty is a unique product offering to Incredible Connection customers, who purchased equipment (goods)* from any Incredible Connection store or via the Incredible Connection website. The Embedded Warranty will cover your Incredible Connection device for accidental damage* during normal use.

This Embedded warranty is offered at no additional cost to you, the customer.

In order to qualify for an Embedded Warranty, you will be required to do the following:

  • Purchase supported equipment (goods)* from any Incredible Connection store or via the Incredible Connection website.
  • The cashier will request your name and daytime telephone number upon purchase, if you purchase from an Incredible Connection store.
  • An agent will make contact with you, within 48 hours after purchase in store or online, and will record your personal details to complete the registration process. These details will include your South African ID number, to which the embedded warranty will be linked.
  • An Embedded Warranty Registration certificate will be emailed to the email address supplied by you, to confirm registration and for your record keeping. This certificate will contain the details of the registration and will contain a unique registration certificate number.

* Terms & Conditions
  1. Please note that all Incredible Connection terms and conditions are subject to the Consumer Protection Act 68 of 2008 (CPA) and in no way override or circumvent any rights the Purchaser may have in terms thereof.
  2. The Embedded warranty starts on the day of the equipment (goods) purchase – as indicated on the invoice - and is valid for a period of 12 calendar months from the purchase date.
  3. Each device qualifies for 1 accidental damage* only, during the Embedded Warranty period. Any further damages after the incident, will be for the Purchaser’s liability.
  4. Accidental damage refers to unforeseen and unintentional damage that occurs suddenly as a result of an unexpected and non-deliberate external action. The damage may be visible, if physical, but may also refer to a "loss of function", for example when loading of a software program or application which might have caused the loss of function.
  5. Accidental damage excludes theft, cosmetic damage caused by normal wear and tear, willful or deliberate acts and defects following the repairs by an unauthorised repair person or service provider.
  6. The customer resolution desk may request some personal information from the Purchaser for registration purposes.
  7. Should the equipment (goods) require repair in terms of the warranty during the course of the joint warranty period, the Purchaser will be entitled to bring the equipment (goods) to an Incredible Connection branch of his/her/its choice in order to submit the goods for repair.  Upon submission of the equipment (goods), the Purchaser may be required to furnish Incredible Connection with a proof of purchase of the original product, as well as the Embedded Warranty Certificate or unique Certificate Number.
  8. After any repairs have been conducted on equipment (goods), Incredible Connection will notify the Purchaser that the product is available for collection.  The Purchaser must collect the equipment (goods) within a period of 3 (three) months, failing which the equipment (goods) will be sold in order to defray costs.
  9. During the embedded warranty period, should it not be possible to repair the equipment (goods) for whatever reason, Incredible Connection will replace the product with a new product to the same value of the original unit (the price paid for the goods as stated on the invoice), subject to availability. If the original unit is no longer available, a unit of similar value shall be furnished. This new unit will be supplied with a new invoice and will carry a new embedded warranty. Any special promotions or discount at the time of purchase, will not entitle the Purchaser to a higher priced replacement, than the price paid for the equipment (goods).
  10. If at any time, Incredible Connection should decide to refund any money paid for a product, the refund will be equivalent to the value (price) paid for the equipment (goods) at the time of purchase, as indicated on the proof of purchase (invoice). Any special promotions or discount at the time of purchase, will not entitle the Purchaser to a higher refund than the price paid for the equipment (goods).
  11. Kindly enquire at your nearest Incredible Connection, who will be able to advise whether a specific product includes an embedded warranty. Upon purchase, the sales person or cashier will also be able to confirm embedded warranty included.

Win a Wishlist Competition Rules

This competition is promoted by Incredible Connection, a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07) (“the Promoter”)
  1. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
  2. Competition Period: The competition runs from 12 January to 4 February 2017, both dates inclusive. No entries will be accepted after midnight on 4 February 2017.
  3. Who Can Enter: You are entitled to participate in this competition if you are a natural person who is at least 18 years old.
  4. How to Enter: By commenting on our Facebook competition post with your Wish List
  5. Number of Entries per Entrant: One entry per person
  6. Entry Fee: There is no entry fee to participate in the competition.
  7. Prize: your wish list items up to a maximum value of R40 000.
    The prize is not negotiable or transferrable and may not be exchanged for cash
  8. Winner draw:
    1. One lucky winner will be chosen and announced on Facebook. 
    2. Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the Facebook page (http://www.facebook.com/incredibleconnection), within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Facebook message by the E-Commerce Manager of the Promoter within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s Facebook page (http://www.facebook.com/incredibleconnection).
    3. The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.
    4. By participating in this competition, you agree to all the Competition Rules set out above, without exception.
    5. The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.
    6. The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter or JD Group as stipulated in clause 5 above.
    7. A copy of these Competition Rules is made available at www.incredible.co.za. 
    8. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter and JD Group cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter and JD Group will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition

Extended Warranty

  1. Please note that all Incredible Connection terms and conditions are subject to the Consumer Protection Act (CPA) and in no way override or circumvent any rights the Purchaser may have in terms thereof
  2. This agreement (“the extended warranty”) has been entered into between Incredible Connection and the Purchaser in respect of the equipment (hardware) described on the proof of purchase (invoice)
  3. The extended Warranty may only be purchased in conjunction with the equipment (goods) on the same day, and may be purchased from any Incredible Connection store or on the Incredible Connection website. 
  4. The manufacturer’s warranty starts on the day of the equipment (goods) purchase. The extended warranty starts one (1) calendar day after the manufacturer’s warranty expires and will extend the warranty by the number of calendar months, as indicated by the extended warranty on the invoice.
  5. Please note that this extended warranty can only be sold with new units and is not valid if sold with a demo unit, shop-soiled, salvaged stock or previously opened stock
  6. The purchaser needs to register the extended warranty online at www.incredible.co.za or call the customer resolution centre on 0860 011 700 to register the warranty. The customer resolution desk may request some personal information from the purchaser for registration purposes.
  7. All terms and conditions of the standard manufacture's warranty apply to the extended warranty. This means that damage caused by, or evidence of the following will invalidate the warranty and will not be covered under the extended warranty either :
    • Lightning damage to any electronic equipment
    • Extended exposure to moisture and humidity
    • Liquid contamination
    • Fire or heat damage
    • Acts of God
    • War
    • Public disturbances
    • Connection to incorrect voltage or damage due to electrical power surges, load shedding or power interruptions
    • Normal wear and tear
    • Accidental damage
    • Misuse or abuse
    • Failure to properly maintain the equipment or goods
    • Use of improper cleaning methods, products or equipment
    • Infestation by insects or vermin
    • Incorrect installation
    • Incorrect operation
    • Use for which it is not designed (e.g. commercial or industrial environment)
    • Use of faulty or leaking batteries in electronic equipment
    • Damage caused by the use of remanufactured or generic accessories(e.g. ink supplies)
    • Incomplete or incorrect customer instruction/education
    • Evidence of tampering or repair by a non-approved service centre
    • Altered or removed serial number
    • Prolonged and excessive periods of maximum volume and loudness leading to damage of speakers and/or speaker boxes
    • Damage causing LCD (Liquid Crystal Display) leakage or screen cracks
    • Software related faults (no hardware fault) on electronic equipment
    • Faulty, expired on non-compatible software drivers on electronic equipment
    • Damage caused by viruses or malicious software on electronic equipment
    • Damage to Windows software registry on equipment fitted with a  Windows operating system

PRE-ORDER SALE TERMS AND CONDITIONSs

ABOUT THESE TERMS OF SALE

  1. These Terms of Sale (“Terms”), together with the Incredible Connection Standard Terms and Conditions, set out the terms and conditions that will apply when you place an order through Incredible Connection operated websites. Please note that the terms and conditions that apply to ordering pre-order products differ on certain parts from the terms and conditions that apply to ordering other products. Such differences will be explained later in these Terms. If you are unable to understand, or have any questions about these Terms please contact Incredible Connection. You will be required to confirm that you have read and accept these Terms before you submit an order to Incredible Connection. Please note that these Terms are subject to change so review and save or print a copy of the current terms and conditions prior to each order that you submit.
  2. The pre-order products are sold and delivered to you by Incredible Connection. In connection with the sales of pre-order products, Incredible Connection will collect the orders and payments for pre-order products.
  3. These Terms do not affect your legal (statutory) rights under your applicable national laws relating to the sale of consumer products.
  4. The sales contract may be concluded in English language.
  5. ORDER AND ACCEPTANCE
  6. Each order submitted constitutes an offer to purchase products. Orders are subject to Incredible Connection’s acceptance and may be refused at Incredible Connection’s discretion, for example in cases where:
  7. orders cannot be processed due to an error in information you have provided;
  8. there is an error on the website relating to the products that you have ordered, for example an error relating to the price or description of the product as displayed on the website; or
  9. the products that you have ordered are no longer available through the website.
  10. After Incredible Connection receives your order, you will receive an email confirming receipt of your order. If you do not receive an email, contact Incredible Connection before you try to place another order for the same product.
  11. You will receive an email when your order is being dispatched confirming that your order has been accepted and is on its way to you.
  12. If you have any questions, comments or concerns regarding Incredible Connection’s order acceptance policy, or if you consider that your order was rejected in error, please contact Incredible Connection.
  13. PRODUCT AVAILABILITY
  14. Incredible Connection will have the right, at any time, to make changes to information about products displayed on the website, for example information about prices, description or the availability of products and Incredible Connection may do so without first giving you notice of the changes. Incredible Connection will not, however, make any changes to the price, availability or description of any product after an order has been accepted.
  15. CUSTOMER INITIATED ORDER CANCELLATIONS AND CHANGES
  16. You can make changes to or cancel your order at any time before your order has been processed. To make changes to your processed order, please contact Incredible Connection. If your order has already been dispatched, (i) for the pre-order products you will be able to request a refund of the product please see Return Policy.
  17. 23.8 DELIVERY
  18. 23.8.1 Any delivery dates provided to you in connection with your order are estimates. Although the aim is to provide you with as accurate estimates as possible, Incredible Connection cannot promise that they are accurate
    1. X Box One Estimated Date Of Arrival at Incredible Connection is 30 April 2017
  19. 23.8.3Product that is delivered to you will become your property at the time that you receive it provided that Incredible Connection has received full payment for the product. As soon as Incredible Connection has delivered the product to you, you will become responsible for it and for any loss or damage to it thereafter.
  20. PRICES AND PAYMENT
    • 23.9.1 The product price is always the price indicated in the website when you place your order. The price includes VAT.
 

Varsity Competition Rules 

Competition Rules

  1. This competition is promoted by Incredible Connection, a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07) (“the Promoter”).
  2. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
  3. Competition Period: The competition runs from 13 February to 17 April 2017, both dates inclusive. No entries will be accepted after midnight on 17 April 2017.
  4. Who Can Enter: You are entitled to participate in this competition if you are a natural person who is at least 18 years old.
  5. Exclusions: directors, members, employees, agents of, or consultants to the JD Group Limited and its subsidiaries including the Promoter, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.
  6. How to Enter: SMS Entry (SMS Steinhoff, Your Name, Email Address to 47095)   
  7. Number of Entries per Entrant: Multiple Entries per person
  8. Entry Fee: The entry will cost R1.00 per SMS to participate in the competition.
  9. Prize: An All expenses paid trip to the 2017 Cape Town Sevens for you and three mates 
    The prize is not negotiable or transferrable and may not be exchanged for cash
  1. Winner draw:

 One lucky winner will be chosen and announced via SMS and Phone Call  

 Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published via SMS, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by phone call and SMS message by the Marketing Manager of the Promoter within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner.

  1. The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.
  2. By participating in this competition, you agree to all the Competition Rules set out above, without exception.
  3. The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise.
  4. The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter or JD Group as stipulated in clause 5 above.
  5. A copy of these Competition Rules is made available at www.incredible.co.za.  
  6. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter and JD Group cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter and JD Group will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.

Embedded Accidental Damage Warranty Registration

The Incredible Accidental Damage Warranty is a unique product offering to Incredible Connection customers, who purchased selected equipment (goods)* from any Incredible Connection store or via the Incredible Connection website. The Accidental Damage Warranty will cover your Incredible Connection device for accidental damage* during normal use. This Embedded warranty is offered at no additional cost to you, the customer.

In order to qualify for an Accidental Damage Warranty, you will be required to do the following:

  1. Purchase selected supported equipment (goods)* from any Incredible Connection store or via the Incredible Connection website.
  2. Log onto www.incredible.co.za and complete the Accidental Damage registration form on the website with all the details required
  3. These details will include your South African ID number, a passport number or in the case of a business, the company registration number, to which the embedded Accidental Damage warranty will be linked.
  4. An Embedded Warranty Registration certificate will be emailed to the email address supplied by you, to confirm registration and for your record keeping. This certificate will contain the details of the registration and will contain a unique registration certificate number.

*Terms & Conditions

  1. Please note that all Incredible Connection terms and conditions are subject to the Consumer Protection Act 68 of 2008 (CPA) and in no way override or circumvent any rights the Purchaser may have in terms thereof.
  2. The Accidental Damage warranty starts on the day of the equipment (goods) purchase – as indicated on the invoice - and is valid for a period of 12 calendar months from the purchase date, provided that the online registration is completed by the Purchaser / Owner / User.
  3. The Accidental Damage warranty is only valid once registration of the product is completed online at www.incredible.co.za by the Purchaser / Owner / User of the product, with all required details completed, as required on the online registration form. Incorrect or invalid details supplied, will result in a cancellation of the registration.
  4. Each device qualifies for 1 accidental damage* only, during the Accidental Damage Warranty period. Any further damages after the incident, will be for the Purchaser’s liability.
  5. Accidenta; damage refers to unforseen and unintentional damage that occurs suddenly as a result of an unexpected and non-deliberate external action. The damage may be visible, if physical, but may also refer to a “loss of function”, for example when loading of a software program or application which might have caused the loss of function.
  6. Accidental damage excludes theft, cosmetic damage caused by normal wear and tear, willful or deliberate acts and defects following the repairs by an unauthorised repair person or service provider.
  7. The customer resolution desk may contact the Purchaser / Owner / User to request some additional personal information for registration purposes, if required.
  8. Should the equipment (goods) require repair in terms of the warranty during the course of the joint warranty period, the Purchaser will be entitled to bring the equipment (goods) to an Incredible Connection branch of his/her/its choice in order to submit the goods for repair. Upon submission of the equipment (goods), the Purchaser may be required to furnish Incredible Connection with a proof of purchase of the original product, as well as the Accidental Damage Certificate or unique Certificate Number.
  9. After any repairs have been conducted on equipment (goods), Incredible Connection will notify the Purchaser that the product is available for collection. The Purchaser must collect the equipment (goods) within a period of 3 (three) months, failing which the equipment (goods) will be sold in order to defray costs.
  10. During the Accidental Damage warranty period, should it not be possible to repair the equipment (goods) for whatever reason, Incredible Connection will replace the product with a new product to the same value of the original unit (the price paid for the goods as stated on the invoice), subject to availability. If the original unit is no longer available, a unit of similar value shall be furnished. This new unit will be supplied with a new invoice and will carry a new Accidental Damage warranty. Any special promotions or discount at the time of purchase, will not entitle the Purchaser to a higher priced replacement, than the price paid for the equipment (goods).
  11. If at any time, Incredible Connection should decide to refund any money paid for a product, the refund will be equivalent to the value (price) paid for the equipment (goods) at the time of purchase, as indicated on the proof of purchase (invoice). Any special promotions or discount at the time of purchase, will not entitle the Purchaser to a higher refund than the price paid for the equipment (goods).
  12. Kindly enquire at your nearest Incredible Connection, who will be able to advise whether a specific product includes an Accidental Damage warranty. Upon purchase, the sales person or cashier will also be able to confirm whether an Accidental Damage is included.
  13. Please note that this embedded accidental damage cover is a non-refundable warranty unforeseen and unintentional damage that occurs suddenly as a result of an unexpected and non-deliberate external action. The damage may be visible, if physical, but may also refer to a “loss of function”, for example when loading of a software program or application which might have caused the loss of function.