Not satisfied with your Online Purchase?

Online purchases may be returned or exchanged at any of our nationwide Incredible stores subject to submission of the original receipt, and that the merchandise is in its original packaging and condition.

In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition


We do not guarantee that you will be automatically refunded. The decision to refund is solely at the discretion of the store manager where you return the product, having inspected the condition of the item returned.

Refunds are deposited directly into your credit card or bank account. This process may take up to 10 to 30 days.

Refunds processing time frame will only be commenced from time of goods received.

Contact Us

Please use any of the means available to you if you need to contact us to ensure a smooth refund or return.

You can:

Call us on 0860 011 700

Use our Online Contact Us form

Chat to us on the Incredible website

Or via any of our social media platforms.