“All products are available for online purchase and will be delivered to you as soon as possible.”

Terms and Conditions

  • Introduction

    1. Welcome to the website JD Consumer Electronics and Appliances (Pty) Ltd trading as Incredible Connection (hereinafter referred to as " Incredible Connection") at www.incredible.co.za(hereinafter referred to as the "website") with the registration number 1963/002315/07. Please take a moment to read these Terms and Conditions to understand how they apply to your use of the website and any products or services that you may order online. Your continued use of the website will constitute acceptance of the Terms and Conditions, unmodified by you.
  • Defects, Returns, Refunds & Guarantees

    1. Should you not be satisfied with your product purchased by from us by reason of a defect, incorrect choice of product, or otherwise, you may, under certain circumstances, be entitled to either be refunded or have the product repaired or replaced. As a valued customer, we shall at all times endeavour to provide you with the best customer service and ensure that all your rights in terms of the Consumer Protection Act are protected. As a gesture our commitment to you we have established a 'change of mind/ peace of mind' return policy, which is provided to you over and above the rights you have in terms of the Consumer Protection Act. In terms of this returns policy, we may consider replacing goods purchased with us within 14 days from the date of purchase if such goods are returned in their original condition and packaging. We regret that due to copyright laws and the nature of the goods, licensed software and games cannot be returned unless defective.
    2. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition.
    3. Return of purchases Refunds are deposited directly into your credit card or bank account. This process may take up to 10 to 30 days. Refunds processing time frame will only be commenced from time of goods received.
  • Age Restriction On Sales

    1. Certain of our products bear age restrictions. It is your responsibility to ensure that you and/or the person for whom you may be buying the product, meet(s) such age restrictions (including, inter alia, games, DVD's and Videos) and that these restrictions are observed. Accordingly, you indemnify Incredible Connection and its affiliates from any and all liability in this regard, including any liability arising as a result of your failure to provide accurate information in this regard when completing the website registration process.
    2. No transaction concluded between Incredible Connection and a person under the age of 18 shall be binding upon Incredible Connection unless written consent thereto is received by Incredible Connection from your parent or legal guardian. Incredible Connection therefore reserves its right to request proof of identity prior to concluding any transaction with you. By your continued use of this website, you warrant that you are 18 years old or older.
  • Sales Records

    1.  Full sales records regarding the transactions between you and Incredible Connection shall be maintained on the website for a period of 12 months from the date of conclusion of the sale or related transaction. You shall thus only be able to view and print such record during such period, where after you shall be responsible for retaining your own record of the relevant sale or related transaction.
  • Conclusion of sale and availability of stock

    1. A sales order will only be deemed as completed once you have completed the purchase cycle and an approved payment/order confirmation is received. We will confirm your purchase order with you via your specified email. By you placing a product into your shopping cart or adding a product to a wish-list does not constitute a sale nor is such products, its price nor its quantities reserved. In the event that you complete the purchase cycle for such products at a later stage Incredible Connection cannot be liable to honor any Price changes or if such products are not available. Incredible Connection shall use reasonable endeavors to make the advertised stock available at the displayed price, for the period specified. To the extent of the expressed stock limitation (or availability) Incredible Connection shall supply the consumer with the same or equivalent stock as an alternative to the advertised stock, in the event of running out of stock on the expressed stock limits. (Incredible Connection may limit the quantity of sale goods per consumer.) Incredible Connection strives to ensure that we minimise out of stock situations. Incredible Connection will take all reasonable means to make your purchased product available at that price or alternatively we will advise on an equivalent product option as an alternative in this unfortunate occurrence of running out of stock. We will notify you of any delivery delays should we need to source a product. Please refer to our termination of sale process should you opt for a full refund.
    2. Clearance campaigns might be implemented from time to time where stock is available in limited quantities. Incredible Connection is not obliged to source stock or offer a similar or upgraded item for this sale as stock will no longer be available in future.
  • Displaying of prices

    1. All pricing displayed on the web is inclusive of the current South African VAT, in South African Rands and is subject to price changes and may change without any warnings or notifications. Please note that all prices displayed exclude the cost of delivery. Incredible Connection takes utmost care to ensure that the displayed prices are correct. If a mistake is made or incorrect price is displayed we will correct these as soon as we are made aware of the incorrect displayed price. However, should products be erroneously offered at incorrect prices and/or delivery charges for any reason whatsoever, specifically also including negligence or gross negligence on the part of Incredible Connection, Incredible Connection will not be obliged to sell products at such incorrect prices and/or delivery charges nor will Incredible Connection be held liable for any damages caused whatsoever as result of such erroneous prices, but shall refund monies paid by you should you not want the product at the correct price and/or deliver charge. All transactions are conducted in South African RAND (R) (ZAR) through PayU Payment Solutions (Pty) Ltd. When PayU Payment Solutions (Pty) Ltd processes a transaction for you via any of their secure payment web services, the transaction is encrypted. The PayU Payment Solutions (Pty) Ltd security policy can be found at: https://www.payu.co.za/faqs/security.
  • Governing Law and Jurisdiction

    1. This website is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law and, subject to the 'Disputes' clause of these Terms and Conditions, you and Incredible Connection submit to the non-exclusive jurisdiction of the South African courts.
  • Privacy Policy

    1. Incredible Connection respects your privacy and will handle your personal information with care. The privacy policy forms part of the website terms and sets forth the way Incredible Connection will collect, use, process, secure, retain and disclose your personal information. By visiting, accessing or using the website you agree to the terms, which include this privacy policy. In order to use certain services you may be required to provide your personal information. Incredible Connection reserves the right to amend the privacy policy from time to time. Incredible Connection will post the revised policy on the website. Each time you visit, access or use the website, you agree to the privacy policy posted on the website at the time.
    2. If you do not agree with anything in this policy, then you may not order any of our goods or order, register for, or use any of our services.

    DEFINITIONS

    1. Words defined in the website terms of use will have the same meaning in the privacy policy. In the privacy policy:
    2. “direct marketing” means any direct communication between Incredible Connection and you for the purpose of goods and service information, marketing goods or services, customer profile building and personal customer care;
    3. “information” means any information, including personal information that you provide to Incredible Connection;
    4. “interactive sections” means all sections of the website which allow you to communicate via the website with other visitors of the website or with Incredible Connection, including but not limited to forums, clubs, surveys, feedback forms, clubs and e-mails;
    5. "personal information" means information relating to an identifiable, living, natural person, and where its applicable, an identifiable, existing juristic person, including, but not limited to:
    6. Information relating to race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person
    7. information relating to the education or the medical, financial, criminal or employment history of the person;
    8. any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
    9. the biometric information of the person;
    10. the personal opinions, views or preferences of the person
    11. correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
    12. the views or opinions of another individual about the person; and
    13. the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about that person
    14. “we” or “us” or “Incredible Connection” means JD Consumer Electronics and Appliances (Pty) Ltd, a division of Pepkor Trading (Pty) Ltd trading as Incredible Connection. Incredible Connection is part of a group of brands that all trade under Pepkor Trading. When you share your information with one of our brands, you may be sharing it with one of the other brands. “website” means www.incredible.co.za
    15. “social media” means any social media platform, including, but not limited to Facebook, Twitter, YouTube and Pinterest.
    16. "you” or “user” means any person who accesses or uses the website.

    COLLECTION OF PERSONAL INFORMATION

    1. We collect certain information: when you make use of our services, necessary to provide the service to you; from your web browser; from cookies we may send to your computer and from web beacons on our website to track how you use our website and to try and give you a personalised experience; and optional information, that you provide when you upload or download content from our website or when you enter competitions, take advantage of promotions, respond to surveys or register and subscribe for certain additional services.

    ACTIVE COLLECTION OF PERSONAL INFORMATION

    1. You may also provide additional information to us on a voluntary basis (optional information). This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, order certain additional goods or services, or otherwise use the optional features and functionality of the website.
    2. In these situations, Incredible Connection will ask the user for particular information, and inform the user at each information point what information is mandatory and what information is optional, specifically in the instances of ordering any goods or services from us.

    BY PROVIDING US WITH ANY GOODS, SERVICES OR OPTIONAL INFORMATION YOU ARE CONSENTING TO US TO COLLECT YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE LAW AND IN THE MANNER DESCRIBED BELOW.

    1. You agree that Incredible Connection may collect, use and store your personal information to:
    2. establish and verify your identity;
    3. maintain and update Incredible Connection’s customer, or potential customer databases;
    4. greet you when you access the website;
    5. send you direct marketing material from which you will be able to opt out or unsubscribe;
    6. provide you with value added services like specialized services and knowledgeable staff, free advice, technical call centre, peace of mind supplier backed warranties as well as special corporate deals;
    7. send you messages about the website, your account, the goods and services we offer;
    8. communicate with you in general;
    9. customize the website to users' preferences;
    10. inform you of facts relating to your website access and use;
    11. improve the content of the website or any of our services; installation, guarantee, extended warranties, customer care and product reviews;
    12. inform you about Incredible Connection’s goods and services, including information particularly aimed at a specific user;
    13. inform you about competitions, promotions and special offers from Incredible Connection;
    14. do marketing and product research for Incredible Connection;
    15. provide you with targeted advertising when you access the website.

    PASSIVE COLLECTION OF PERSONAL INFORMATION

    1. Incredible Connection passively collects (i.e. without the user actively providing the information) information from your browser, including an IP address, browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie information, and the page requested.
    2. A cookie is an alphanumeric identifier which Incredible Connection’s computer system transfers to your hard drive through your web browser when you visit the website. It enables our system to recognize you when you visit the website again and to improve our service to you. It also enables us to diagnose problems with our server, to report and aggregate information, to determine the fastest route for your computer to use in connecting with the website, and how to better administer and improve the website. It also enables us to compile aggregate information about your website access and use.
    3. We can use this information to enhance the content of the website and to make it more user-friendly.
    4. Please note that you may disable the use of cookies by configuring your browser accordingly.
    5. You consent to the passive collection, use and storage of user's information

    DISCLOSURE / SHARING

    1. You agree that Incredible Connection may disclose, if needed, your personal information to:
    2. Incredible Connection affiliates;
    3. Employees or third parties contracted or employed by Incredible Connection to provide services for or to Incredible Connection, including for example, website hosting and development, joint content and services; customer support, technical support, financial services like credit or other payment processing, delivery services, to guide decisions about our products, services and communications (they will only use this information to send you marketing communications if you have requested their goods or services); and other support services. These companies require access to users' personal information to perform their functions and not for any other purposes and Incredible Connection will take all reasonable steps to enter into confidentiality and non-disclosure agreements with the relevant service providers;
    4. Any third party to investigate or resolve complaints, including abuse complaints;
    5. Credit bureaus to report account information, as permitted by law;
    6. Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the services to receive payments and you meet their criteria)
    7. Any third party who acquires all, or substantially all, of the assets or shares in Incredible Connection, any of Incredible Connection affiliates, and/or the Incredible Connection website, whether by sale, merger, acquisition or otherwise. We will disclose the transfer on the website;
    8. Governmental agencies, exchanges and other regulatory or self-regulatory bodies if Incredible Connection is required to do so by law or if Incredible Connection believes that this is necessary to:
    9. comply with the law or with any legal process;
    10. protect and defend the rights, property or safety of Incredible Connection, its affiliates or their customers;
    11. prevent or deal with fraud or the abuse, misuse or unauthorized use of the website;
    12. protect the rights, property or safety of members of the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, Incredible Connection will proactively disclose this information to the appropriate regulatory bodies and commercial entities).
    13. You agree that Incredible Connection may use your personal information to compile profiles for statistical purposes and may trade with these profiles and statistical data, provided that the third party will not be able to link the profiles or statistical data to the user.

    SELLING

    1. We will not sell or distribute your personal information unless as specifically stated in this policy. No personal information will be disclosed to anyone except as provided in this privacy policy.

    MONITORING

    1. Incredible Connection may monitor, intercept, read, block, or delete communication over its information systems.

    SECURITY

    1. Incredible Connection takes reasonable steps to put in place and maintain electronic procedures and systems with reference to accepted technological standards to secure all information under its control.
    2. Our hosting company will host our website in a secure environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorise access to personal information only for those employees who require it to fulfil their job responsibilities.

    ACCURATE AND UP TO DATE

    1. We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes explicitly defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, by emailing us, or by phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
    2. You may update or correct your personal information to ensure it is accurate, current, and complete, by e-mailing Incredible Connection Head office at [email protected]
    3. Incredible Connection will take reasonable steps to correct or update such information as soon as possible.
    4. You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of the pages on our website.

    RETENTION OF PERSONAL INFORMATION

    1. We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:
    2. retention of the record is required or authorised by law; or
    3. you have consented to the retention of the record. During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.

    TRANSFER OF PERSONAL INFORMATION OUTSIDE OF SOUTH AFRICA

    1. We may transmit or transfer personal information outside South Africa to a foreign country. Personal information may be stored on servers located outside South Africa in a foreign country whose laws protecting personal information may not be as stringent as the laws in South Africa. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.

    USERNAMES AND PASSWORDS

    1. You acknowledge that Internet communications and transactions are not 100% secure or error free. In particular, information may not be secure in transit from the user to the website.
    2. Moreover, where the user provides particularly sensitive personal information like passwords, ID numbers, or other special access features on this site, it is the user's responsibility to maintain the confidentiality of it and to safeguard them.

    CHILDREN

    1. The website is not targeted at children under the age of EIGHTEEN and Incredible Connection will not knowingly collect information from users in this age group
    2. We encourage parents to talk to their children about the use of the Internet and information they disclose to websites.

    UNAUTHORIZED USE

    1. Unauthorized use of information systems may be a violation of the law, including the Electronic Communications and transactions Act 25 of 2002 and the agreement between you and Incredible Connection. A violation may result in civil and criminal penalties.

    QUERIES AND COMPLAINTS

    1. If you have any queries or complaints concerning this privacy policy and its application, you may contact the compliance officer at [email protected]

    RESOLUTION OF DISPUTES

    1. If a dispute between Incredible Connection and a user concerning the interpretation or application of this privacy policy remains unresolved, and the user wants to pursue the dispute, the user must refer the dispute to arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa.
    2. The arbitration proceedings must be conducted in Johannesburg in English.
    3. The arbitration ruling will be final and the unsuccessful party will pay the costs of the successful party on an attorney and own client scale.
  • External Social Media Policy

    INTRODUCTION

    1. We operate various social media communities on various social media services and are glad to have you as a community member. We encourage you to publish content and interact with us and other community members through our communities.

    COMUNITIES

    1. This policy applies to your conduct on any of our communities on any social media service. Social media is a broad term that covers any existing or future digital tool or other kind of technology that allows one person to publish the same message to many people in a public or semi-public forum at the same time using the Internet or a similar communications network.

    NOT OUR VIEWS

    1. We’re always glad to hear from you and encourage you to engage through our social media communities, but what you and other community members publish on our social media communities do not necessarily reflect our views. In fact, the views you and other community members express are yours or theirs alone and not ours.

    RESPONSE TIME

    1. We will do our best to reply to anything that you publish to our social media communities or send directly to us through social media within a reasonable time, but there may be times when we take longer to reply to you. We generally moderate our social media communities from 08h00 to 17h00 on weekdays other than public holidays. We also generally have reduced hours for replying to anything published after hours, on the weekend, or on public holidays. We may also sometimes only reply to these on the next available working day. However, we are not liable for responding within an unreasonable time or failing to respond to you at all.

    NO ENDORSEMENT

    1. We appreciate it when you post content to our social media communities and we may acknowledge it with a ‘like’, ‘retweet’, ‘favourite’, or other way of acknowledging it depending on the particular social media service you published it on. But, the mere fact that we acknowledge something you publish does not mean that we endorse it in any way. We only endorse something if we explicitly say that we do in writing.

    PROHIBITED CONDUCT

    1. We believe in freedom of speech and we encourage you to conduct yourself as you please (within reason) on our social media communities, provided that it doesn’t amount to abuse. You’re allowed to respectfully disagree with someone, but you’re not allowed to attack them personally. You may not engage in any of the following prohibited conduct:
    2. discrimination, which means treating someone in a certain way based on prejudice – like racism, homophobia, bigotry, or other kinds of prejudice.
    3. hate speech, which means attacking someone based on their attributes – like their gender, ethnicity, religion, race, disability, or sexual orientation;
    4. harassment, which means harming someone or threatening to harm them – like bullying, intimidation, or stalking; or
    5. trolling, which means a specific way of harassing someone online by intentionally sowing discord, starting arguments, or publishing objectionable content.

    PROHIBITED CONTENT

    1. We look forward to having your content on our social media communities and want you to feel empowered to publish anything within reason. But, you may not publish any prohibited content including:
    2. illegal content that is prohibited by law – like child pornography, pirated content, or content that otherwise infringes someone else’s copyright or other rights;
    3. harmful content that could cause harm to someone – like defamatory comments, fraudulent claims, or untrue statements;
    4. offensive content that could reasonably offend someone – like pornography, obscenities, or anything intended to shock someone; or
    5. impermissible content – contrary to any codes or standards that we subscribe to and make you aware of. Competitions We run promotional competitions through social media from time to time. These promotional competitions are regulated by rules that determine what entries we accept, how we randomly select winners, and how the competition is monitored by auditors or other monitoring parties. The law requires us to have these rules and to appoint an external party to oversee that the competition is conducted fairly and according to the rules. A copy of the rules is available to you on request if you are an entrant or available on our websites. You may not engage in any of the following prohibited conduct:
    6. unjustified outcries, which means strong expressions of public disapproval or anger based on false assumptions – like “The competition was rigged!” (our competitions are run strictly in accordance with the law and any baseless claim to the contrary is defamation against us);
    7. discriminatory objections, which means negative comments about the competition or its results based on attributes of the individual entrants or winners, including their gender, ethnicity, religion, race, disability, or sexual orientation – like “I can’t believe only [insert attribute here] people won!” or “Not even a single [insert attribute here] person won!” (anyone is allowed to enter our competitions and winners are randomly chosen by computer software under the supervision of an external party – no one has any control over who wins or who does not and there may be multiple winners with a single attribute and none with yours); and
    8. prohibited discussions, which means certain aspects of promotional competitions that we are not allowed to talk to you about in terms of our promotional competition rules, like the personal details of the winners. We also advise you not to share personal information on any public platform. Rather send us a private inbox message to keep your personal details safe.

    REPORT

    1. Unfortunately, other community members may not abide by this policy and you may have to report them to us. You should not feel bad about reporting your fellow community members if you have a legitimate reason to think that they have breached this policy, particularly if they have done something to negatively affect you. However, you should not report anyone lightly. Any use of our reporting facility to censor discussion may itself be regarded as a breach of this policy.

    MODERATION

    1. Each social media community has features that allow us to edit or completely remove published content under certain circumstances. We value your contributions to our communities and will never use these features to edit or remove content you publish unnecessarily. But, as the moderator of our social media communities we are responsible for overseeing their content. We have complete discretion to edit or remove anything you publish on our social media communities that we think is inconsistent with this policy without notice to you. We may also impose filters on our social media communities depending on the features of the relevant social media service that prevent you and other community members from posting content containing certain keywords in the first place. We may moderate any of the following things as described above among others:
    2. anything that is not relevant to a social media community or the conversation in question;
    3. anything that results from prohibited conduct, including discrimination, hate speech, harassment, or trolling;
    4. prohibited content, including content that is illegal, harmful, offensive, or impermissible; or
    5. prohibited promotional competition related content, including unjustified outcries, discriminatory objections, or prohibited discussions

    QUERIES AND REINSTATEMENT

    1. If we have removed anything that you have published, you may ask us for reasons why it was removed. We will do our best to inform you of the reason for removal, but are not required to do so. We also need not tell any other community members why we have decided to remove your content. Unfortunately, there may be times when we cannot give detailed legal reasons for why we have decided to remove anything you publish. We will only reinstate your removed content if we have a compelling reasons to do so.

    RECOURSE

    1. There may come a time when you or another community member breaches this policy in a way that calls for action from our side. We have absolute discretion to take action if we deem you to have breached this policy and may take recourse against you in the form of a suspension or a ban.

    SUSPENSION

    1. We may suspend your right to participate in any of our social media communities if you do not comply with this policy, which means that you will not be able to access it for a period of time. Some social media services do not allow the temporary suspension of community members, in which case we may ban you instead.

    BANS

    1. We may ban you from any of our social media communities outright under extreme circumstances, which mean that you will not be able to access it for the foreseeable future.

    OTHER ACCOUNTS

    1. We may also ban or suspend any other social media accounts that we suspect you to be operating through after we have taken recourse against you through your initial account.

    APPEALS

    1. If we have suspended or banned you, you may appeal to us to reinstate your access to a social media community. We will provide you with steps to take to ask to be reinstated by email if we decide to suspend or ban you so that the process is as just and equitable as possible.

    THIRD PARTY LINKS

    1. Links on our social media communities may lead you to third-party websites. Third-parties other than us control these websites. We are not responsible for the content on those sites.
  • PAIA Manual

  • Security

    1. Any person that delivers or attempts to deliver any damaging code to this website or attempts to gain unauthorised access to any page on this website shall be prosecuted, and civil damages shall be claimed in the event that Incredible Connection suffers any damage or loss..
    2. You agree and warrant that your log-in name and password shall:
    3. be used for your personal use only; and
    4. not be disclosed to any third party.
    5. You allow Incredible Connection to take all reasonable steps to ensure the integrity and security of the website and back-office applications.
    6. All credit card transactions are encrypted and handled by a third party Supplier called Setcom (Pty) Ltd. Incredible Connection's registration documents and the website's registered domain name are checked and verified by GeoTrust Incorporated.
  • Changes to Agreement

    1. Incredible Connection may, in its sole discretion, change these Terms and Conditions or any part thereof at any time on notice to you. You bear the sole responsibility to ensure that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must refrain from placing any further orders on the website, or from further use of the website in any way.
  • Dispute Resolution

    1. Should a dispute arise between you and Incredible Connection on any matter arising out of these Terms and Conditions, and the matter is not resolved through the Customer Relations Department of Incredible Connection within 1 (one) calendar month to your satisfaction, then you are at liberty to submit your complaint to the National Consumer Commission (the "NCC")..
    2. Should such dispute be outside of the jurisdiction of the NCC, such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa which rules can be downloaded here
  • Address for Notices

    1. Incredible Connection chooses as its address for all purposes under these Terms and Conditions, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the Oaks, 6 Mellis Road, Rivonia, Johannesburg, South Africa, with a copy to be sent to [email protected]
  • Term of These Terms and Conditions

    1. These Terms and Conditions shall commence from the date on which they are published on the website and continue indefinitely, as amended by Incredible Connection from time to time, for so long as the website exists and is operational, Incredible Connection being entitled to terminate these Terms and Conditions and/or shut down the website at any time.
  • Copyright and Other Intellectual Property Rights

    1. These Terms and Conditions shall commence from the date on which they are published on the website and continue indefinitely, as amended by Incredible Connection from time to time, for so long as the website exists and is operational, Incredible Connection being entitled to terminate these Terms and Conditions and/or shut down the website at any time.
  • Electronic Communications

    1. When you visit the website or send e-mails to Incredible Connection, you consent to receiving communications from Incredible Connection electronically and agree that all agreements, notices, disclosures and other communications sent by Incredible Connection satisfy any legal requirements, including but not limited to the requirement that such communications should be "in writing".
  • Hyperlinks, Framing and Other

    1. Hyperlinks provided on this website to non-Incredible Connection sites are provided as is and Incredible Connection does not necessarily agree with, edit or sponsor the content on such web pages..
    2. No person, business or web site may frame this site or any of the pages on this website in any way whatsoever.
    3. No person, business or web site may use any technology to search and gain any information from this website without the prior written permission of Incredible Connection. Such permission could be obtained from [email protected]
    4. No person, business or website may circumvent our technology in any way, knowingly or unknowingly to their advantage. This may result in your order being cancelled or further action be taken to compensate JD Group Consumer electronics and Appliances division for any damage or harm caused by any such action.
  • Payment Options

    Incredible Connection Products, Price Availability

    1. All pricing displayed on the website is inclusive of the current South African VAT, is in South African Rands Only and is subject to price changes and may change without any warnings or notifications. Stock availability Stocks of all goods on offer are limited. Incredible Connection shall take all reasonable efforts to ensure that when stock is no longer available, that offers thereof are discontinued. However, should Incredible Connection be unable to fulfil any order placed by you at the advertised price due to stock having sold out, Incredible Connection will notify you and you will be entitled to a refund of the amount paid by you for such product, as explained in more detail in the Refund Policy ("Refund Policy") Should a product become Sold out we will have the right to cancel your order and refund you your payment including any applicable delivery fees, we cannot supply products that have been marked as sold out.
    2. Errors Please note that although Incredible Connection endeavours to accurately describe and/or depict each product on the website, some descriptions or photographs may be of a generic nature and not specific to the particular product you wish to buy. However, should you be dissatisfied with the product you receive for any reason, you are entitled to return the product to Incredible Connection for a full refund within 7 days of delivery. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition Please see our Refund Policy in this regard (which explains how and when you can be refunded, as well as how returns are to be made).
    3. Demo units are shop spoiled units that have been used in our stores, they come with the full supplier warranty.
    4. Special order products are products that may be purchased online only. Special order products must be paid for in full before your order can be shipped. The turnaround time for special order deliveries are 3-5 working days.
    5. Image Disclaimer: Where products are displayed with compatible devices, these devices will not be included as part of the sales price unless specifically identified as part of a product bundle. In all other cases images are shown to display products within a lifestyle setting and do not include part of a sales proposal including any said devices or lifestyle additions.

    Agreements of Sale

    1. Placing a product in a shopping basket without completing the purchase cycle does not constitute:
    2. an agreement of sale; and/or
    3. an order for such product, and as such, Incredible Connection may remove such product from the shopping basket if stock becomes unavailable and you cannot hold Incredible Connection liable if such product is not available when the purchase cycle is completed at a later stage.
    4. An agreement of sale only comes into effect if and when:
    5. you electronically submit a completed order for one or more products in your shopping basket; and
    6. payment is either authorised, or received by Incredible Connection in its bank account.
    7. Termination of Sales & Cancellation of Orders
    8. By Incredible Connection: Incredible Connection reserves the right, for purposes of preventing suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Incredible Connection, in whole or in part, on notice to you. Incredible Connection shall only be liable to refund monies already paid by you (see Incredible Connection's Refund Policy in this regard), and accepts no other liability which may arise as a result of such refusal to process any order/sale.
    9. By You: Save for certain exceptions, and subject to certain charges you are entitled to cancel any sale concluded on this website within 7 days after date of receipt of the goods and to obtain a refund. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/time frame (or where none is specified, beyond 30 days from the order date). Please read the Refund Policy for further details in this regard.
    10. Collect and pay in store; where you have selected to collect and pay for your order in-store, please allow the store to check that your items are ready for collection. You will receive an email when your order is “Ready to collect” Please collect your order within 48hours after receipt of the "Ready to collect" email notification. Orders will be cancelled if not collected within 48 hours after receipt of the "Ready to collect" email notification.

    Amounts Payable by You

    1. Prices The price of each product is displayed with the product listing. In the event of a sale or special offer, the discounted price is displayed.
    2. Delivery Costs These differ depending on a variety of factors, including product type, price, and weight, as well as whether delivery is to be made within, or outside, the borders of South Africa. We keep delivery costs information current on our website.
    3. Value Added Tax Value added tax at the rate of 14% is charged on goods bought by South African residents. VAT is not payable on orders if both the billing and the shipping address are international.
    4. Import Duties Import duties may be payable by recipients of goods in foreign countries. Incredible Connection does not know what import duties/levies may be payable and cannot calculate or estimate such costs. You are responsible for determining whether any such import duties/levies are payable and, if so, the amount thereof.
    5. Errors: Incredible Connection shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges for any reason whatsoever, specifically also including negligence or gross negligence on the part of Incredible Connection, Incredible Connection will not be obliged to sell products at such incorrect prices and/or delivery charges nor will Incredible Connection be held liable for any damages caused whatsoever as result of such erroneous prices, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.

    Payment Methods

    1. Subject to the exceptions listed below, your payment for any products ordered from Incredible Connection must be made to Incredible Connection's bank account in any one of the following ways:

    Credit card payments

    1. The website only accepts (3D Secure) South African bank issued Credit Card payments which include Visa and Master card. At the time of placing the order, the transaction details are presented to the bank for authorisation immediately. If bank's authorisation is not obtained, the order will be cancelled. Payment is not collected immediately it is a reserved for payment transaction. Only when the order is settle by incredible connection are the funds collected. Please note that Master Card Cheque and Debit Cards are not accepted.

    3D Secure:

    1. We are proud to introduce a more secure online shopping experience for you! Registration with 3D Secure is required when shopping online with us as a 3D secure merchant and no username and password to remember anymore. You will now receive a One-Time-Password (OTP) that will only be valid for one transaction when shopping at a 3D Secure merchant, protecting your Credit Card against fraudulent online use. We all love the convenience of shopping online, but are concerned about the risks that may be involved. This is why we a deploy technology, such as 3D Secure, which has been designed to protect you while you shop.

    Bank deposits & Electronic Funds Transfer

    1. Should you select to pay via a bank deposit or Electronic Fund Transfer: on completion of your order an instruction will be emailed to you regarding the acceptable methods in which monies must be deposited into Incredible Connection’s bank account which is subject to the following Terms and conditions:
    2. the full amount must be paid as per your order request within 48hours of placing your order;
    3. your order will be cancelled should you fail to deposit/transfer the funds within 48hours of placing your order
    4. for a direct deposit, the deposit must be in cash and in SA Rand only, (no other currency will be accepted)
    5. No cheque deposits are accepted
    6. your order number must be used in the reference section of the deposit slip or the electronic transfer, failure to include the order number as a reference may result in delaying the fulfilment of your order
    7. please email a copy of your deposit slip/transfer to [email protected]
    8. your delivery timeframe is dependant and will commence on the time and date of the funds reflecting in Incredible Connection’s account and on condition that your deposit slip has been mailed to [email protected]
    9. depending on the bank, some payments may take up to three business days to reflect in our account. In such circumstances there will be a delay in having your order shippe

    EFT Pro:

    1. On the successful completion of your EFT Pro you will receive an order confirmation email.
    2. When paying using PayU EFT Pro, the communication between you and your bank occurs as it normally would when you conduct an EFT.
    3. You will be redirected to the online banking login screen and will be prompted to login with your online banking credentials.
    4. You will receive a one-time pin which you would need to enter to confirm payment.
    5. The EFT must be in SA Rands (ZAR) only (no other currency will be accepted.). Incredible Connection cannot be held liable for any delays, cost associated to bank / admin charges and currency fluctuations.
    6. PayU EFT Pro merely facilitates the transaction between you and your bank. PayU does not store any online banking login details.
    7. Your delivery timeframe is dependent and will commence from the time and date of the successful EFT Pro confirmation (please refer to our delivery timeframes T&C’s for info).

    Masterpass:

    1. Please refer to Masterpass terms and conditions.
    2. By using Masterpass as an online payment method, you agree to the following terms and conditions:
    3. Any queries relating to your Masterpass account, statement or else will be directed to Masterpass
    4. Incredible Connection is in no way obliged to assist, direct or manage any Masterpass concerns, issues or general information requests and no such requests will be entertained
    5. Masterpass returns and exchanges will be dealt with in the same way as any other product return. Please refer to our Returns Terms and Conditions
    6. You will not be refunded in cash for any Masterpass transaction. Incredible Connection cannot be held liable for the time it takes for your application to be concluded and is in no way obligated to honor any promotional and or limited stock products should these be sold out after your application is approved.

    Deliveries

    1. Incredible Connection delivers within the borders of South Africa only.
    2. The Delivery option only commencers once the order has been verified and settled
    3. An order will only be settled once payment has been received and "Verified"
    4. Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box We do not deliver to any postal addresses ie: deliver to a post box or to any post offices. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors.
    5. Deliveries are done between 8 am and 5 pm on weekdays and not on Weekends or public holidays
    6. All deliveries are done by RAM Hand-to-Hand Couriers or a techxpert agent.
    7. ID may be requested upon delivery
    8. Same day delivery; This service is available throughout South Africa to Major Centres and will be affected by the same business day, (Monday to Friday, excludes weekends and public holidays) on condition that your order is placed and payment has been received before 10h00.
    9. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas. Should you live in an outlying area it may be more suitable to choose overnight or an economy delivery service

    Overnight:

    1. This service is available throughout South Africa to Major Centres and will be delivered, (Monday to Friday) on condition that your order and payment confirmation is received before 12h00. Orders received after 12h00 on a Thursday will be delivered on Monday and orders received after 12h00 on a Friday up to Sunday will only be delivered on the Tuesday thereafter. Overnight Deliveries excludes weekends and public holidays, and when an order has been placed on or before a weekend or public holiday. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

    Economy:

    1. This service is available throughout South Africa to Major Centres and will be affected within 3 to 5 working days, (Monday to Friday, excludes weekends and public holidays).
    2. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

    Free Delivery:

    1. This service is available throughout South Africa to Major Centres and will be affected within 5 to 10 working days, (Monday to Friday, excludes weekends and public holidays).
    2. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

    Next Day:

    1. This service is available throughout South Africa to Major Centres and will be delivered, (Monday to Friday) on condition that your order and payment confirmation is received before 12h00. Orders received after 12h00 on a Thursday will be delivered on Monday and orders received after 12h00 on a Friday up to Sunday will only be delivered on the Tuesday thereafter. Next Day Deliveries excludes weekends and public holidays, and when an order has been placed on or before a weekend or public holiday. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

    Purchasing Televisions.

    1. A valid TV license will be required in order to complete your purchase of this product.
    2. You will also be required to email / fax us an electronic copy of the TV license holder's SA ID Book and TV license, before we can dispatch your order.

    Shipping

    1. The Delivery option only commencers once the order has been verified and settled
    2. An order will only be settled once payment has been received and "Verified"
    3. Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box We do not deliver to any postal addresses ie: deliver to a post box or to any post offices. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors.
    4. The same day delivery option needs to be paid for and "Settled" by 10:00 am to be received the same day, if "Settled" after 10:00 am It will be delivered the following day. Same day delivery options only apply to major centres (Areas or Cities) Out Lying areas will receive it when the courier services the area
    5. The overnight delivery option needs to be paid for and "Settled" by 3:00 pm to be received the following day, if "Settled" after 3:00 pm It will be delivered the 2nd day. Overnight delivery options only apply to major centres (Areas or Cities) Out Lying areas will receive it when the courier services the area
    6. i.e. If an order is placed with the "same day delivery" option today but paid for or verified 3 days later before 10:00am. You will receive it on the third day, if it is paid for or verified after 10:00am on the third day you will receive it on the fourth day.
    7. Deliveries are done between 8 am and 5 pm on weekdays and not on Weekends or public holidays
    8. All deliveries are done by RAM Hand-to-Hand Couriers or a techxpert agent.
    9. ID may be requested upon delivery
  • Visa Checkout Terms of Service

    1. Important: Please carefully read the Visa Checkout terms of service ("Terms") on www.visa.co.za before using this as a payment method. By registering and creating a VISA CHECKOUT ACCOUNT, you have acknowledged that you understand and agree to all of the terms and have clicked an "I Accept" button OR AN EQUIVALENT INDICATOR with regards to the use of Visa Checkout. Please refer to www.visa.co.za for a full set of VISA CHECKOUT terms and conditions.
    2. By using VISA CHECKOUT as an online payment method, you agree to the following terms and conditions:t
    3. Any queries relating to your VISA CHECKOUT account, statement or unlawful payments will be directed to VISA CHECKOUT and not Incredible Connection
    4. Incredible Connection is in no way obliged to assist, direct or manage any VISA CHECKOUT concerns, issues or general information requests and no such requests will be entertained
    5. VISA CHECKOUT returns and exchanges will be dealt with in the same way as any other product return. Please refer to our Returns Terms and Conditions
    6. Incredible Connection cannot be held liable for the time it takes for your OTP that is required for 3D Secure payments, and is in no way obligated to honor any promotional and or limited stock products should these be sold out after your application is approved. For limited stock promotions we recommend that if you are not an existing VISA CHECKOUT user to please select a different payment method
  • Gift Cards Terms and conditions

    1. Physical Gift Cards:

    The Gift Card carries no value unless money is loaded onto the card either in store or electronically. The Gift Card may be used to purchase from any Incredible Connection store in South Africa. Purchases will be deducted from the balance on the Gift Card until there is a zero balance, however the value of the Gift Card balance may be increased at any stage. The Gift Card balance may be checked in store or through the Incredible Connection call centre on 0860011700. The balance as reflected on the Incredible Connection system will be considered binding. All transactions will be honoured to the maximum value of the Gift Card The Incredible Connection Gift Card is valid for a period of 3 (three) years from date of activation or upon full redemption thereof, whichever occurs earlier. However, where the balance of the Gift Card has been increased then it will remain valid for a period of (3) three years from the date of top-up or upon full redemption thereof, whichever occurs earlier – irrespective of the date of activation. Incredible Connection, it’s owners and it’s duly appointed agents will not be held liable for damage, loss, theft or copying of the original Gift Card, and it will not be held liable for any form of reimbursement or compensation of any nature whatsoever.

    1. Electronic Gift Cards:

    An electronic Gift Card is an SMS version of the physical Gift Card and the same terms and conditions apply. In addition to the following; Should you not utilize the full value of your Electronic gift card on your first purchase, the balance will be transferred to a physical gift card. The Electronic Gift Card cannot be topped up nor be SMS’d (Transferred) to a third party. Should the Electronic Gift Card be deleted or the Customer’s cellphone lost/stolen, Incredible Connection will be not be liable for any reimbursement of any nature. SMS can be resent, but only to the original number. The usage of the Electronic Gift Card is solely at the risk and discretion of the Customer Incredible Connection will not be held responsible for any cellular network service operator's delay in forwarding an Electronic Gift Card to you The Electronic Gift Card will only be accepted if a valid Electronic gift card number in SMS format is presented to the Cashier

    1. The Gift Card may not be:

    exchanged for cash; or Used for the payment of an account; or no cash change will be given on purchases made with the Gift Card.

    1. Security:

    You are responsible for the safekeeping of your Gift Card. Keep your Gift Card in a safe place as; if stolen, it may still be used to make purchases. Lost or Stolen Gift Cards will not be replaced or refunded. However, should you be in possession of the gift card number, you can call the Incredible Connection call centre Centre on 0860011700 to report it lost or stolen, we will then block the remaining amount on the Gift Card and transfer it to another Gift Card, available when you next visit an Incredible Connection Store.

    1. General;

    For all our purchase terms and conditions please refer to our website at www.incredible.co.za (http//www.incredible.co.za) Our in store signage, Our customer service help line 0860011700 or please ask any one of our store managers.

  • Pre-Order Terms and Conditions

    1. Application of terms and conditions. The terms and conditions laid out herein applies to all items pre-ordered online at Incredible Connection www.incredible.co.za, and is subject to our standard Terms & Conditions as listed on this website. You, the Customer, enters into the following 'Pre-Order' agreement with Incredible Connection a division of Connection Group Holdings Limited Reg No:1997/005390/06:
    2. The Spirit of Fair Play. Because we pride ourselves in our customer service, diverse range of products and ability to meet the ever-growing consumer demands, we have allowed the pre-ordering of products on our website. The pre-ordering system essentially gives customers peace of mind that newly launched products can be secured before the official launch date thereby avoiding disappointment on or after the day. There are however times when unethical customers may try to take advantage of us and/or our systems so it is necessary to lay down the ground rules so that arguments can be prevented and/or resolved. We therefore would like to officially lay down the following ground rules for pre-ordering.
    3. Minimum Deposit. A minimum deposit (as advertised on the website) will be required for pre-orderable items from time to time. Pre-orders must be secured with 100% upfront payment, before delivery. A pre-order is considered secured only when the appropriate amount for deposit or full pre-payment is made. "Secured" means that we will to the best of our ability attempt to secure the relevant stocks, to fulfil the order. It does not mean that pre-orders will be fulfilled 100% of the time, as occasionally there are circumstances beyond our control, but rest assured that we will fulfil all pre-orders 99.9% of the time.
    4. Settling the Balance. Please be advised that Incredible Connection will be contacting you prior to the launch date to arrange for the settlement of the outstanding balance as per the advertised purchase price. We do however urge our customers to pay the full purchase price up-front so as to avoid the potential inconvenience of settling the outstanding balance before the launch date.
    5. Maximum order quantities. To protect our Customers from unscrupulous elements who attempt to profit from limited stock and market demands, we restrict Customers' pre-orders to a limited number of units per product ordered. This ensures that everyone gets their fair share.
    6. Pre-order status. All pre-orders are subject to stock availability. Sometimes manufacturers and suppliers are unable to stick to a delivery schedule and sometimes they are unable to fulfil their promise on quantities. However, to the best of our ability, we will only work with dependable, reliable and timely suppliers to protect your interests. Fortunately, these incidents are few and far between. For items for which severe shortage occurs, we will revert to the fairest basis which is first-pre-ordered, first-served. So it always pays to be quick and decisive when it comes to pre-ordering. Please note that the expected launch dates are subject to change at the manufacturer's discretion.
    7. Changing your pre-order or cancelling it. In the event of changes to the advertised pricing, features or product offerings, the Customer will be notified and given an opportunity to continue, cancel or amend his/her pre-order. Refunds, changes and cancellations will only be possible for pre-orders that haven't been shipped to the Customer. Please allow for a potential variance, between the estimated pre-order price and the actual final retail price. The variance is usually applicable to imported items for which foreign freight, currency exchange rate fluctuations and of course, taxes. This usually works both ways, both for price increases and lower prices, subject to the final expenses incurred in importing the items.
    8. Deliveries & Part Shipment. Deliveries of pre-orders will generally be concluded within 72 hours of the advertised launch date, we will however endeavour to have your product delivered as close to the advertised launch date as possible, ensuring that you are one of the first to have the product. In the event of part shipment (partial shipment) as requested by the Customer, he/she will be liable for all the associated delivery charges.
    9. Collecting your pre-order. Customers will be permitted to collect their pre-orders at their self-appointed store.
    10. Returns, Refunds and Exchanges. Incredible Connection reserves the right to provide refunds for orders that it no longer wishes to support/accept/fulfil. Please refer to the Returns, Refunds & Exchange Policy as listed on our website.
    11. Determination of policies. At all times, Incredible Connection reserves the right to make any changes on all amendments, descriptions, updates, variations, assortments/bundles, prices, discounts etc., as it may deem fit, at its own discretion.
    12. Applicability. Incredible Connection will enforce all policies stated on its website at all times. Customers are advised to be mindful of the rules and regulations, terms and conditions of their purchases as per the policies listed here.
  • Promotions and Competitions

    1. Products and Promotions may not be available at all our outlets and may be limited to our online store only. Kindly contact our call centre on 0860 011 700 to assist with product availability. General Terms and Conditions apply to Online Promotional Offers Inclusive of Black Friday & Cyber Monday. All items, unless specified otherwise may be ordered online at www.incredible.co.za
    2. Terms and Conditions for Online Promotional Offers
    3. These are the standard terms and conditions for promotional offers conducted or promoted by JD Consumer Electronics and Appliances t/a Incredible Connection
    4. Your – participation in the promotional offer; and/or
    5. Fulfilment of the conditions pertaining to a promotional offer; constitutes your binding acceptance of these terms and conditions.
    6. Black Friday; this promotional offer is valid on 25 November 2016 only.
    7. Cyber Monday; this promotional offer is valid on 28 November 2016 only.

    Entrance criteria:

    1. This promotional offer is exclusive to Incredible Connection instore and online purchases (www.incredible.co.za) unless otherwise stated.
    2. Stocks are limited.
    3. Customers should log on the Incredible Connection website by strictly using their specific user login details. Use of other person’s login detail will disqualify your order.
    4. Online purchases made through several logins and using the same card will disqualify the order.
    5. Stocks are exclusively limited to 1(one) customer per advertised product/unit.
    6. Any other online purchases, which are conducted contrary to the requirements of these terms and conditions, will be cancelled and customer will be refunded should their order be cancelled/ disqualified.
    7. Incredible Connection reserves the right to restrict and/or decline sales to traders and dealers.
    8. The online purchase price has been reduced only for the purpose of this online promotional offer.
    9. Prices will return to their standard price on the expiry of this promotional offer or should the limited stock be sold-out.
    10. It is your responsibility, as a participant, to ensure that any information which you provide in respect of this promotional offer is accurate, complete and up to date.
    11. Placing a product in a shopping basket without completing the purchase cycle does not constitute; an agreement of sale; and/or an order for such product, and as such, Incredible Connection may remove such product from your shopping basket if stock becomes unavailable and you cannot hold Incredible Connection liable if such product is not available when the purchase cycle is completed at a later stage.
    12. An agreement of sale only comes into effect if and when; you electronically submit a completed order for one or more products in your shopping basket; and payment is either settled, or received by Incredible Connection in its bank account.....
  • Trade-In Terms and Conditions

    1. Customer to have valid SA ID doc or drivers licence
    2. Device needs to at least 20% Charged
    3. Trade in value is based on the following grading criteria
    4. 100% - Working (general wear and tear is acceptable)
    5. 75% - Broken Screen – Broken LCD, Frozen touch screen, Pixel damage, yellow discolouration on screen and dead pixels
    6. 90% - No power – does not switch on, water damaged
    7. 35% - Physical Damaged - Cracked Plastic and glass screens, large scratches, dents and cracked casing, swollen battery
    8. Value of trade-in to be loaded on an Incredible Connection Gift Card
    9. Standard IC terms and conditions around the gift card
    10. No charger is required for a trade in
    11. Consumers to give consent to have IMEI numbers will be checked via TransUnion and Checkmend for blacklisting
  • Vodacom Contracts

    1. Please note that all Vodacom contracts advertised are applicable to New contracts only and do not apply to upgrades which may be charged at a different rate to that of new contracts. Please note that additional terms and conditions may be applied by Vodacom as part of their approval process. All cellphones (bought cash or on contract) are Vodacom locked.
  • 3 Year Extended Warranty

    1. Please note that all Incredible Connection terms and conditions are subject to the Consumer Protection Act 68 of 2008 (CPA) and in no way override or circumvent any rights the Purchaser may have in terms thereof.
    2. The Purchaser has to register the extended warranty online at www.incredible.co.za within the first 30 calendar days from the date of purchase on the proof of purchase (invoice), in order to qualify for the extended warranty.
    3. This agreement (“the extended warranty”) has been entered into between Incredible Connection and the Purchaser in respect of the equipment (hardware) described on the proof of purchase (invoice), as soon as the online registration has been completed.
    4. Only notebooks (laptops) and desktop computers sold on or after the launch date of 25 September 2017, qualify for this extended warranty program.
    5. The manufacturer’s warranty starts on the day of the equipment (goods) purchase. The extended warranty starts one (1) calendar day after the manufacturer’s warranty expires and will extend the warranty by an additional 24 calendar months (2 years)
    6. All terms and conditions of the standard manufacturer’s warranty apply to the extended warranty.

    This means that damage caused by, or evidence of the following (but not limited to) will invalidate the manufacturer’s warranty and will not be covered under the extended warranty either:

    1. Lightning damage to any electronic equipment
    2. Extended exposure to moisture and humidity
    3. Liquid contamination
    4. Fire or heat damage
    5. Acts of God
    6. War
    7. Public disturbances
    8. Connection to incorrect voltage or damage due to electrical power surges, load shedding or power interruptions
    9. Normal wear and tear
    10. Accidental damage
    11. Misuse or abuse
    12. Failure to properly maintain the equipment or goods
    13. Use of improper cleaning methods, products or equipment
    14. Infestation by insects or vermin
    15. Incorrect installation
    16. Incorrect operation
    17. Use for which it is not designed (e.g. commercial or industrial environment)
    18. Use of faulty or leaking batteries in electronic equipment
    19. Damage caused by the use of remanufactured or generic accessories(eg. universal power supplies)
    20. Incomplete or incorrect customer instruction/education
    21. Evidence of tampering or repair by a non-approved service centre
    22. Altered or removed serial number
    23. Prolonged and excessive periods of maximum volume and loudness leading to damage of speakers and/or speaker boxes
    24. Damage causing LCD (Liquid Crystal Display) leakage or screen cracks
    25. Software related faults (no hardware fault) on electronic equipment
    26. Faulty, expired on non-compatible software drivers on electronic equipment 7.27 Damage caused by viruses or malicious software on electronic equipment 7.28 Damage to Windows software registry on equipment fitted with a Windows operating system 7.29 Theft or Accidental loss of equipment (product)
    27. Any other exclusions not listed above, but listed in the specific product terms & conditions supplied by the manufacturer with the equipment (goods) or referred to on the manufacturer’s website 8. Should the equipment (goods) require repairs in terms of the warranty during the course of the joint warranty period, the Purchaser has to bring the equipment (goods) to an Incredible Connection branch of his/her/its choice in order to submit the goods for repair. 9. Kindly note that the extended warranty is a repair warranty and does not automatically entitle the Purchaser to a replacement of the product (goods) or a refund. 10. Upon submission of the equipment (goods), the Purchaser must furnish Incredible Connection with a proof of purchase of the original product. 11. After any repairs have been conducted on equipment (goods), Incredible Connection will notify the Purchaser that the product is available for collection. The Purchaser must collect the equipment (goods) within a period of 3 (three) months, failing which the equipment (goods) will be sold in order to defray costs. 12. During the extended warranty period, should it not be possible to repair the equipment (goods) for whatever reason, Incredible Connection will replace the product with a new product to the same or better specifications than the original unit purchased. This new product may not include an extended warranty, but will carry a standard manufacturer’s warranty, starting on the date of issue of the new product. 13. If, for any reason during the extended warranty period, Incredible Connection is unable to supply a product with the same or better specifications than that of the original unit purchased, during the extended warranty period, Incredible Connection will supply the customer with an Incredible Connection gift card or online voucher to the same value of the original purchase, as indicated on the proof of purchase (invoice). Any special promotions or discount at the time of purchase, will not entitle the Purchaser to a higher value than the price paid for the equipment (goods). 14. If, at any time, Incredible Connection should decide to refund any money paid for a product, the refund will be equivalent to the value (price) paid for the equipment (goods) at the time of purchase, as indicated on the proof of purchase (invoice). Any special promotions or discount at the time of purchase, will not entitle the Purchaser to a higher refund than the price paid for the equipment (goods). 15. All Incredible Connection products are backed up by a manufacturer’s or supplier’s warranty within the first year of purchase. For more details on the exact manufacturer’s warranty of a product, kindly refer to the documentation supplied with your unit, on the manufacturer’s website or enquire at your nearest Incredible Connection store. 16. This extended warranty will be added and registered to the specific equipment (goods) and Purchaser as a free value added product and is not refundable or transferrable in any way 17. The Purchaser may also contact the Customer Resolution Centre (0860 011 700) to assist with further details on this program
  • Quick Online Credit Application Terms and Conditions

    General

    1. By clicking on the tick-box provided, you acknowledge that you have read and understood the use of website as well as quick online credit app T&Cs and agree to be bound by them.
    2. These T&Cs must be read together with our website Terms of Use, a copy of which can be found at www.incredible.co.za or may be requested from us by email or calling our Call Centre. By using our website, you automatically agree to be bound by our Terms of Use, which is incorporated herein by reference, as if each provision was specifically stated below.
    3. No indulgence or extension of time which either you or us may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
    4. We shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of these T&Cs without notice to you. All provisions of these T&Cs are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of these T&Cs which is or becomes unenforceable, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, only to the extent that it is so unenforceable, be treated as not having been written and the remaining provisions of these T&Cs shall remain in full force and effect.

    Quick Online Credit App

    1. By completing and submitting a quick online credit app, you: confirm that you have read and understand these terms and conditions, the meaning and that the quick online credit app is subject to a full credit application T&Cs which includes an affordability assessment as required by the National Credit Act (NCA);
    2. confirm that you are the person whose details you have given to us as the applicant in the quick online credit app;
    3. confirm all information that you provide us is truthful, complete, accurate and correct. You must immediately notify us if any of your information changes;
    4. confirm you are capable and have the capacity to apply for credit and to enter into a credit agreement with us (i. e: is mentally sound and not under the influence of alcohol or drugs, above the age of 18, obtained written consent from my spouse/civil partner);
    5. consent to further processing of your personal information for purposes relating to the quick online credit check including any Credit Bureau and other agencies, as permitted by law, Once you receive confirmation that you qualify for credit, confirmation of which you will receive by way of email and/or sms you are required to visit your preferred Incredible Connection store, quote your ID number and complete a full credit application. Minimum Application

    Requirements include:

    • ID Book; or Official Residential Permit for non-RSA nationals;
    • Latest payslip;
    • Three (3) months bank statements;

    Monthly expense details and your household content insurance and/or Credit Life policy documents.

    1. These requirements are dependent on your employment status and risk profile. INTEREST RATE, DEPOSIT, INSTALMENT AND CREDIT PRICE MAY VARY BY CREDIT PROFILE AND LOAN TERM. The offer is subject to the verification of the identification of the applicant and applicant being above the age of 18, who is in possession of a valid identity document or passport. Your quick online credit app offer will only be valid for 7 (seven) days from the date you receive confirmation that you qualify for credit via email and/or sms, provided you supply the same information at the time of the in-store application. Disclosures and consent
    2. Pepkor Trading (Pty) Ltd is an authorised Financial Services Provider (FSP3247) duly authorised to act on behalf of Century Capital (Pty) Ltd a registered Credit Provider (NCRCP 74) t/a INCREDIBLE CONNECTION, Abacus Life Ltd and Abacus Insurance Ltd. You consent to and agree that Pepkor Trading (Pty) Ltd to access any of your personal information required from any Credit Bureau and other agencies, as permitted by law, to: make enquiries to obtain or confirm your credit profile and repayment behavior; to supply and/or submit any information about you or provided to us by you; seek, verify and receive information from any credit bureau or third party (with whom you have financial relations at any time) when assessing your quick online credit app or your creditworthiness, to disclose the above information as required in law; to retain records of the consumer's personal and credit information in any database in accordance with the provisions of the NCA. You acknowledge and understand that a credit bureau will provide us with credit profile information and possibly a credit score reflecting your creditworthiness. We cannot be held responsible for any loss that you may suffer or damage that you may incur caused by any credit bureaus or agency.

    Privacy & information security policy

    1. You agree to keep your information safe and to not disclose it to any unauthorized third party. You further agree that we cannot be held liable for any damages or loss sustained by you as a result such information becoming known to third parties, whether through your actions or through fraud, malware or phishing. We reserve the right to suspend any account that we believe may have been compromised accordingly. You must notify us immediately if you believe that your information has been processed without your permission. You can contact us on our call Centre number or e-mail us as per details below. Law
    2. This quick online credit app is governed by the laws of the Republic of South Africa, irrespective of whether or not you are South African or are accessing our website outside of the Republic of South Africa. In terms of the Electronic Communications and Transactions Act of 2002, as amended, (“ECTA”) these T&Cs are binding and legally enforceable against you.

    Quick Online Credit App.

    1. You have the right to resolve any dispute that may arise between us by way of alternative dispute resolution, or to file a complaint with the National Credit Regulator, or to make an application to the Tribunal as per details below

    Contact Details

    The following contact details are hereby disclosed:

    • Customer Care: 010 211 1120
    • Credit Ombudsman: 086 1662 837
    • National Credit Regulator: 086 062 7627
    • Credit Bureau: 086 1128 364

    Amendment of these T&Cs

    1. Subject to the provisions of the National Credit Act, we may, from time to time, update or change these T&Cs. We recommend that you read these T&Cs every time you access and use our website. Amended T&Cs will bear a different version number on the footer of each page of these T&Cs and will supersede and replace any previous T&Cs.

  • Credit Terms and Conditions

    1. Monthly instalment and total credit price shown include interest as shown, basic insurance, initiation fee, service fee and VAT. (in line with chain deal calculator)
    2. Delivery charges, deposit, comprehensive insurance and extended warranties are excluded. Credit and “No Deposit” offers remain subject to credit approval, an affordability assessment as required by the National Credit Act and a debit order where relevant.
    3. INTEREST RATE, DEPOSIT, INSTALMENT AND CREDIT PRICE MAY VARY BY CREDIT PROFILE AND LOAN TERM. You may be required to produce proof of an insurance policy or alternatively take up insurance with us. Minimum Application Requirements: ID Book, latest payslip, 3 months bank statements, monthly expense details and your household content insurance or Credit Life policy documents. These requirements are dependent on your employment status and risk profile.
    4. All offers are valid while stocks last and cannot be used in conjunction with other in-store promotions – ask the sales representatives for details. Unless otherwise stated, matching products and complementary accessories are not included in the price shown. Valid TV licence required when purchasing a TV.
    5. All major credit cards accepted.
    6. Connect Financial Solutions (Pty) Ltd (Reg no.: 2018/431596/07) a registered Credit Provider (NCRCP11158) trading as Incredible Connection.
  • Bundle Deals

    1. Incredible Connectionmay offer bundle deals for sale during promotional periods. Each Bundle Deal will consist of 2 (two) or more products that are packed or advertised together at one specified price.
    2. Any saving or discount resulting from purchasing a Bundle Deal instead of its component products separately may be applied to any of the component products individually in our sole discretion. The actual purchase price (after applying and applicable saving or discount) of each component product will be communicated to you upon checkout and reflected in your order history.
    3. A Bundle Deal should be distinguished from a pre-packed bundle compiled by our supplier and supplied to us as a single unit (“Hard Bundles“). Any saving or discount in respect of a Hard Bundle will be applied only to the total bundle price and not to the prices of the individual component products.
  • Mobicred

    1. Mobicred is a simple and convenient online credit facility that allows you to shop on credit at www.incredible.co.za and repay the amount in monthly instalments.
    2. Interest is charged at 20.75% per year. Please note the annual interest rate is subject to change
    As a revolving credit facility, Mobicred repayments are calculated as 10% of the account balance plus fees. These fees will be confirmed with you by Mobicred on opening your Mobicred account and could entail the following:
    1. Monthly service fee of R35 (ex VAT)
    2. Once off account initiation fee ranging from R100-R500 (ex VAT), depending on the facility granted
    3. Note that the monthly payment amount displayed is indicative only and based on 12 monthly instalments excluding any Mobicred fees.
    4. Please refer to www.mobicred.co.za/terms-and-conditions/ for Mobicred’s terms and conditions.
    5. By using mobicred as an online payment method, you agree to the following terms and conditions:
    6. Any queries relating to your mobicred account, debit order, statement or credit limit will be directed to mobicred using [email protected] or 08600 62733
    7. Incredible Connectionis in no way obliged to assist, direct or manage any mobicredit concerns, issues or general information requests and no such requests will be entertained
    8. By applying for mobicred credit, you accepted all mobicred Terms and Conditions and no claim can be made against Incredible Connectionin any mobicred credit related regard
    9. Mobicred returns and exchanges will be dealt with in the same way as any other product return. Please refer to our Returns Terms and Conditions
    10. You will not be refunded in cash for any mobicred transaction. Your credit limit with mobicred will be credited and affected a
    11. or the time limitation on the reflection of available funds, please refer to www.mobicred.co.za
    12. Incredible Connectioncannot be held liable for the time it takes for your application to be approved and is in no way obligated to honor any promotional and or limited stock products should these be sold out after your application is approved.
    13. For limited stock promotions we recommend that if you are not an existing Mobicred user to please select a different payment method.
  • 0% interest credit Terms and Conditions

    1. This is a promotional offer (“Offer”) as defined in the Consumer Protection Act no 68 of 2008 (CPA), as amended from time to time. This Offer is subject to National Credit Act no 34 of 2005 and Regulations (NCA) and to the participant’s acceptance of the Terms and Conditions (Ts & Cs) set out herein.
    2. The participant acknowledges that the participant has read and understand these Ts & Cs. These Ts & Cs will govern the Offer from any Incredible Connection store within RSA (the “Company”) or any Company to whom the Company has ceded the rights and obligations.

    Promotion:

    1. This promotion is promoted by the Company, a division of Connect Financial Solutions (Pty) Ltd (Reg no.: 2018/431596/07) an authorised Financial Service provider and a registered Credit Provider (NCRCP11158) trading as Incredible Connection

    Promotion Period:

    1. The Promotion will run from 10 October (00h00) to 30 June 2019 (23h59) (“the Promotion Period”).
    2. The Company reserves the right, in its sole discretion and to the extent permitted by law, to amend these Ts & Cs, at any time.
    3. The Promotion is not transferrable nor convertible into cash nor substituted in any manner expect as permitted by law.

    How to qualify:

    1. The participant must have:
    • Purchased any Promotional Article
    • Applied for credit between the Promotion Period, taken up a 6 (six) month term loan and depended on risk profile
    • Purchased the article on credit underwritten by the Century Capital (Pty) Ltd and no other credit provider.
    • These Ts & Cs do not replace the Ts & Cs of the credit agreement which is subject to an affordability assessment. The credit agreement must be settled within the terms as stipulated on the credit agreement.

    The article that qualifies for the promotion:

    1. Any Article to the value of R5000.00 or above, inclusive of VAT (‘the Promotional Article” )..
    2. The Offer is subject to article’s availability.
    3. There is a reduced once off initiation fee of R500 on purchase of the Promotional Article.
    4. All articles purchased that satisfied all the promotion requirements stipulated herein shall enjoy the benefit of this promotion.

    The Offer:

    1. The purchase price shall be the price paid for the article as per the original sales invoice on invoice date.
    2. The participant’s credit agreement will have to be fully paid in accordance with the credit agreement which sets out further Ts & Cs.
    3. In the event that the consumer fails to pay any instalment or any other amount due on due date, such overdue amounts shall bear interest at the maximum interest rate applicable to an agreement of this nature, as prescribed by the NCA thereto, at the specific time of default.
    4. This Offer is applicable to South Africa only and open to all South African Residents above the age of 18, who are in possession of a valid identity document or passport. Employees, agents or consultants of or any other person who directly or indirectly controls or is controlled by the Company in respect of this Offer or the spouses, life partners or immediate family members cannot participate in the Promotion.
    5. If the Company has not strictly enforced these Ts & Cs, the participant may not assume Ts & Cs been waived or altered by the Company. These Ts & Cs will still apply and the Company has right to enforce any of these Ts & Cs.
  • TV License T&C's

    1. You will be required to produce a valid TV license and ID document when purchasing a TV. You may purchase or renew your annual TV license either in our stores or on the website. In terms of the Broadcasting Act and Television License Regulations, license holders are required to take note of and/or comply with the following: Statutory obligations pertaining to a television license:
    2. A television license is valid only at the permanent address reflected on the license.
    3. A person purchasing a television set must be in possession of a valid (paid-up) TV license. A television set may not be purchased using someone else’s TV license.
    4. When taking out a domestic/household television license for the first time, a person is required to provide his/her personal particulars: surname, initials, ID number (a copy thereof, fixed address and contact details.
    5. When renewing a television license, a person is required to present an existing license, a copy thereof, or a renewal notice
    6. A license holder must notify the SABC, in writing, of a change of address within 30 days
    7. A television license is not transferable from one license holder to another except between spouses or between unmarried “life partners” in a permanent relationship, on the death of a husband/wife or partner.
    8. A single domestic television license is required per household regardless of the number of TV sets, provided that all sets so licensed are used at a license holder’s residential premises only by members of his/her family.
    9. A separate domestic television license at the full annual tariff is required for a second or additional residential property (e.g., a holiday home) since a different physical address is involved.
    10. “Family members of a television license holder” – defined as all persons who are permanently resident with the license holder; and are dependent on him, and are owed a legal duty of support by the license holder – are covered by a single TV license in his/her name. A person has to meet all three of these conditions to be covered by a household’s TV license. In practice, such domestic license covers a license holder and his/her immediate, dependent family members – in the case of a married couple, a husband/wife and his/her dependent, minor children. Adult (non-dependent) children or more distant relatives – such as adult children, parents/ grandparents, brothers/sisters, uncles/aunts – or boarders or lodgers sharing a family’s home, are not defined as family members. They are separately liable for television sets in their possession and/or used by them.

    BUSINESS TV LICENSES

    1. A business television license is required by businesses (including government departments) using TV sets in their business/commercial activities or on premises occupied for business purposes. Businesses pay per TV set in their possession.
    2. Once a year, the SABC has to be provided with an audited statement indicating the number of television sets and the period for which such sets were in their possession. Should an inspection reveal any irregularities in this regard, a business is liable for the additional TV license fees and fines. A penalty of R300.00 per set shall also be imposed.
  • Electronic Software Download and Electronic Voucher Download

    Microsoft Office Home , Business, Microsoft Office MAC Home & Student 2016,Microsoft Office Professional &Microsoft Visio Standard

    You must accept the License Agreement, www.microsoft.com/useterms . Activation required. Product Key cannot be replaced and cannot be redeemed for cash. Non-commercial use. System Requirements: Microsoft account. Internet access (fees may apply) . Some features may require additional hardware. 1280 x 800 screen resolution. PC: Windows 7 SP1 to Windows 10, 32-bit or 64-bit OS only. 1 GHz processor with SSE2 support. 2 GB RAM . 3 GB available disk space. Mac: Intel processor. Mac OS X version 10.10. 4 GB RAM . 6 GB available disk space. Mac OS Extended partition. Mac and Mac OS are trademarks of Apple Inc.

    Microsoft WIN 10 PRO & Microsoft WIN 10 HOME

    Once redeemed to your South African Microsoft account, the full code value will be applied and may be used for eligible purchases (exclusions apply) made directly at select Microsoft digital stores. Eligible purchases and prices vary by region, device, and over time. Geography limitations, country and balance restrictions, taxes, and Internet connection fees may apply. Paid subscriptions required for some content. You Must be 13+. Except as required by law, codes cannot be redeemed or exchanged for cash and are not reloadable or refundable. To create a new Microsoft account or to read full terms and conditions (which may change without notice), go to www.microsoft.com/cardterms. Void where prohibited or restricted by law. Cards and codes issued by Microsoft Corp, a Washington Corporation, and/or its affiliates. Microsoft Corporation - One Microsoft Way - Redmond, WA 98052-6399 ? USA

    Microsoft Visio Professional

    You must accept License Agreement, www.microsoft.com /useterms. Activation Required. Product cannot be replaced if tampered or activated, and cannot be redeemed for cash. System Requirements: Microsoft account. Internet access (fees may apply). Some features may require additional hardware or services. Windows 7 SP1 to Windows 10, 32-bit or 64 bit OS only. 1 Hz processor with SSE2 support. 2 GB RAM. 3 GB available hard disk space. 1280 x 800 screen resolution

    Google Play Variable Online ZA

    "Valid only for South Africa residents age 13+. Use requires Google Payments account and internet access. Valid for purchases on Google Play only. Not usable for hardware and subscriptions unless specifically noted, see full terms for details. No fees or expiration, subject to full terms. No refunds, any applicable credits will be added to Google Play balance for gift cards for future use. Gift card is not a deposit instrument. Not redeemable for cash or other cards; cannot be applied to credit accounts; not reloadable; cannot be combined with non-Google Play balances, resold, exchanged or transferred for value. Upon purchase user assumes risk of loss, unauthorized use, title for card and should exercise care in this regard. Google Payments account may be suspended or terminated if fraud is suspected. For help or to view balance visit support.google.com/googleplay/go/cardhelp . 2016 Google Payment Corporation. All rights reserved.

    Microsoft XBOX

    Once redeemed to your South African Microsoft account, the full code value will be applied and may be used for eligible purchases (exclusions apply) made directly at select Microsoft digital stores. Eligible purchases and prices vary by region, device, and over time. Geography limitations, country and balance restrictions, taxes, and Internet connection fees may apply. Paid subscriptions required for some content. You Must be 13+. Except as required by law, codes cannot be redeemed or exchanged for cash and are not reloadable or refundable. To create a new Microsoft account or to read full terms and conditions (which may change without notice), go to www.microsoft.com/cardterms. Void where prohibited or restricted by law. Cards and codes issued by Microsoft Corp, a Washington Corporation, and/or its affiliates. Microsoft Corporation - One Microsoft Way - Redmond, WA 98052-6399 USA

    AlwaysOn Digital

    The use of this prepaid voucher constitutes acceptance of the following Terms and Conditions. To redeem this card go to www.alwayson.co.za or call 0861 468 7768. This prepaid card may not be redeemed for cash and no credit balance will be given as change. Data is valid for 60 days from redemption of voucher number only usable in an AlwaysOn WiFi hotspot",

    UBER Rider

    You will be issued a voucher containing a promotional code. Successful redemption of the promotional code will be subject to applicable terms and conditions Link: www.uber.com/legal/terms/za

    PlayStation Wallet

    This voucher code is issued by Sony Interactive Entertainment Network Europe Limited and is redeemable only against the issuer by users holding a SEN account (previously known as PlayStation? Network account) registered in South Africa. User must be aged 7 or over and require parental consent if under 18. SEN accounts are subject to the PlayStation? (PSN) Terms of Service. Access to the PlayStation, Plus content/services to which this voucher code relates is subject to the PSN Terms of Service and any specific additional conditions applying to content/services available via the subscription including the Software Usage Terms. PlayStation, Plus content/services vary by subscriber age. Online features of specific games may be withdrawn on reasonable notice www.playstation.com/gameservers .Service availability is not guaranteed. If you do not wish to accept these terms, do not purchase this voucher code.

    Deezer 1 Month Subscription Digital

    This code can only be used once and gives you access to Deezer Premium+ for 1 month. It is the user's responsibility to check for compatible devices. This product requires data, which is not included. This code must be redeemed within twelve months of the purchase date, or it will expire. Deezer shall not be held liable for any losses or damages resulting from the loss or theft of the code by any third party. In order to use this code, you must be registered or register, and have accepted the Terms of Use of the Deezer offer. Registration is only open to residents of South Africa over 18 years old or subject to parental permission. Content of the service may change subject to the music catalogues available at the time of activation. Any use of the service must be strictly personal,lawful and within family context. Trademarks are owned by Deezer, For more information, contact customer support on www.deezer.com/help.Full terms and conditions can be found at www.deezer.com

    MyTopDog DIG

    This virtual voucher is issued by Top Dog Internet Sales (Pty) Ltd trading as MyTopDog. This virtual voucher can only be used once on the website www.mytopdog.co.za Once redeemed, it gives you access to the learning material for the subject of your choice for a period of 1 month. In order to access the learning material on the MyTopDog website you must have access to the internet. This product requires wifi access or data, which is not included. This virtual voucher cannot be exchanged, refunded or returned even in a case of loss, theft or damage. You may not resell this virtual voucher. This virtual voucher expires within 12 months from the day you purchased it. MyTopDog shall not be liable for any losses or damages as a result of loss, theft, damage or fraudulent use of the virtual voucher by any third party. You must register as a user in order to use this virtual voucher and by so doing you accept the terms and conditions at www.mytopdog.co.za

    • Redemption

    Electronic Software Download:

    This item does not contain a disc; it is a product key that will be emailed to you and that requires a download from Office.com. You will receive a separate email with the link and activation code to download the software after placing your order. Vouchers and or Voucher codes cannot be redeemed or exchanged for cash and are not reloadable or refundable.

    Digital Voucher:

    This is a prepaid voucher code that can be redeemed for services against the applicable issuer. You will receive a separate email with your redemption code and instructions after placing your order. Broadband, Wi-Fi or 3G internet connection required (system dependent). User responsible for internet connection fees. Vouchers and or Voucher codes cannot be redeemed or exchanged for cash and are not reloadable or refundable.

  • Cellular Repairs

    Cellalur Repairs

    1. All devices are booked in at the Client’s risk. The Client’s device may need to be restored to factory defaults or formatted in order to complete the repair process. Incredible Connection will not be liable for any data loss and/or damage or losses sustained during hardware and software repairs, irrespective of the reason or cause for such loss.
    2. It is the Client’s responsibility to back-up the device prior to booking it in for repairs, and data loss will be entirely at the Client’s risk. Incredible Connection does not guarantee that lost data will be recovered, and further has no responsibility to restore data.
    3.  All workmanship will carry a 2 (two) year limited warranty. Replacement parts will carry a 2 (two) year warranty as well, unless the parts manufacturer stipulates a shorter warranty period on a specific part, in which case the shorter manufacturer’s warranty period will apply. The device warranty will be rendered null and void in the instance of any physical damage, which will include, but not be limited to, dents, scratches, liquid ingress, viruses, malware and any third party repairs done prior to the this repair to be undertaken by Incredible Connection. The warranty will be forfeited on devices found to have sustained liquid damage after repairs by Incredible Connection. If there is a warranty claim, the device must be delivered to one of Incredible Connection’s stores, or Incredible Connection can arrange a courier service. The costs of collection (as well as return) will be for the Client’s account unless there is a valid warranty claim. No refunds will be given under any circumstances in respect of repairs or devices that were repaired. The warranty is not transferable.
    4. Quotes are valid for 7 (seven) days and subject to R180.00 (one hundred eighty rand only) consultancy fee if not accepted (including quotes where the device is found to be beyond economical repair). Repairs under R500.00 (five hundred rand only) will continue without client approval unless otherwise stipulated.
    5. Apple MacBook quotes/assessments/repairs are subject to a consultancy fee charged at R450.00 (four hundred and fifty rand only) per hour.
    6. A 50% (fifty percent) non-refundable deposit is required for all parts that have to be specifically ordered for device repairs. The remaining balance will be due after completion of the repairs and before the device is released to the Client.
    7. The Client agrees to receive communication from Incredible Connection and repair partners that will include, but not limited to, quotes, invoices, newsletters and sms’s regarding special offers relating to Incredible Connection products and services.
    8. Incredible Connection is not an authorised Apple, Samsung, Huawei, LG, Sony or Blackberry service agent. If Incredible Connection undertakes repairs on your device, the Client’s manufacturer’s warranty, if applicable, will be rendered null and void. The Client will receive in its place the Incredible Connection warranty as stipulated in clause 3 above.
    9. Incredible Connection will make every effort to repair Client’s device, however due to the nature of repairs to any device it may happen that the device sustains further damage while being repaired and becomes economically beyond repair. Incredible Connection will under such circumstances not be liable for any damages whatsoever, irrespective of whether Incredible Connection was negligent, grossly negligent or not, except for Incredible Connection under such circumstances to be liable to replace Client’s device with a pre-owned or refurbished similar device.
    10. Apple, Samsung, Huawei, LG and Sony devices that are repaired will forfeit their IPx (Ingress Protection) rating once the repair has been completed.
    11. Devices that are booked in for repairs with bent back covers could indicate internal damage in excess to or other than the initial repair request. The internal damage may, or may not be repairable, and the Client will be held liable for cost related to such repairs and/or parts, subject to clause 4 above.
    12. Physical impact to hardware could cause component failure, which may only be detected after the device has been opened or the screen/battery has been removed. Component failure could render the Client’s device beyond economical repair. Incredible Connection will not be liable for latent component damage caused by hardware impact.
    13. Devices not collected within 90 (ninety) calendar days of notification to collect will be sold to the defray cost and Client will have no claim whatsoever against Incredible Connection under such circumstances.
    14. Devices will only be returned to Client when paid in full and on the presentation of a valid Incredible Connection job card, South African identity document or a valid South African driver’s license.
    15. Incredible Connection will attempt repairs within a reasonable time, which time will be dependent on parts availability and delivery times for parts.
    16. In order for Incredible Connection to test the device after completion of repairs, the Client will have to provide its device unlock pin. Client may refuse, at its option, to provide such details, however then waives any rights to any claims whatsoever in respect of the repairs effected.

    iPhone 6

    R849.00

    iPhone 6 Plus

    R999.00

    iPhone 6s

    R999.00

    iPhone 6s Plus

    R1,599.00

    iPhone 7

    R1,799.00

    iPhone 7 Plus

    R1,999.00

    iPhone 8

    R2,599.00

    iPhone 8 Plus

    R2,999.00

    iPhone X

    R4,899.00

  • WOW = Walk Out Working

    Incredible Tech Services can set up your new PC/Mac, tablet or gadget in store.

    If you need a hand with your new laptop or PC or don’t want the hassle of configuring settings, we’re available to help at your local Incredible Connection

    1. WOW – Standard set up will to get your PC up and running straight away, we’ll get you working in no time. As well as upgrading your new computer to the latest Windows 10, we’ll also set up a Windows account, install essential apps and create the recovery media. R399

    2. WOW – Intermediate set up will to get your PC up and running straight away, we’ll get you working in no time. As well as upgrading your new computer to the latest Windows 10, we’ll also set up a Windows account, install essential apps and create the recovery media, and set up your new computer exactly the way you want. This service also includes setting up your email accounts, installation of any hardware or software purchased and personalising your desktop, as well as moving your files & folders from your old device to your new computer, transferring all your music, videos & photos R699

    3. WOW – Advanced set up will to get your PC up and running straight away, we’ll get you working in no time. As well as upgrading your new computer to the latest Windows 10, we’ll also set up a Windows account, install essential apps and create the recovery media, and set up your new computer exactly the way you want. This service also includes setting up your email accounts, installation of any hardware or software purchased and personalising your desktop, as well as moving your files & folders from your old device to your new computer, transferring all your music, videos & photos. Additionally this service also features a one-to-one 30 minute in store tutorial, where we'll show you how to make the most of your new Windows 10 computer. We’ll show you how to personalise your desktop and lock screen, create a PIN/ picture password and take you through apps such as Contacts, Photos and News. We’ll then show you how to use the new features including Cortana, Microsoft Edge and the Action Centre. R999

    4. WOW – Mobile We’ll unpack your new device, check over the contents and make sure nothing’s damaged, insert any memory or SIM cards and check they all work and set up your accounts, personalise your settings and help you download crucial apps R199

    5. WOW – Tablet We’ll unpack your new device, check over the contents and make sure nothing’s damaged, insert any memory or SIM cards and check they all work and set up your accounts, personalise your settings and help you download crucial apps R299

    6. WOW – Apple Standard We’ll get your new MacBook up and running in no time. As well as updating your new computer to the latest release we’ll also set up your Apple account, install essential apps and create the recovery media.

    7. WOW - Apple Intermediate We’ll set up your new MacBook exactly the way you want.  We’ll also set up a Apple account, install essential apps plus we’ll set up your email accounts, install any hardware or software purchased, personalise your desktop and more.

    8. WOW - Apple Advanced We’ll set up your new MacBook exactly the way you want plus set your Apple account, install essential apps and set up your email accounts, install any hardware or software purchased, personalise your desktop and more. Includes a 1-1 30 minute instore tutorial

    9. WOW - PlayStation Standard  We’ll unpack your new device, check over the contents and set up your accounts, personalise your settings and help you download crucial apps

    10. WOW - PlayStation Advanced We’ll unpack your new device, check over the contents and set up your accounts, personalise your settings and help you download crucial apps as well as install any additional features and purchased games

    11. WOW - XBox Standard We’ll unpack your new device, check over the contents and set up your accounts, personalise your settings and help you download crucial apps

    12. WOW - XBox Advanced We’ll unpack your new device, check over the contents and set up your accounts, personalise your settings and help you download crucial apps as well as install any additional features and purchased games

  • Kia Picanto Competition

    DEFINITIONS

    1. Affiliates” mean (i) any Person which, directly or indirectly is Controlled by Ozow or JD Group, or Controls Ozow or JD Group; and (ii) directors, officers, employees, agents and representatives of Ozow or JD Group. "Control", as used in the preceding sentence, means the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of a Person, whether through the ownership of voting securities, by contract or otherwise;
    2. Competition” means the opportunity, during the Competition Period, for an Entrant to win one (1) brand new Kia Picanto, for a single payment (as defined in clause 10 below) on any JD Group Platforms, such single payment being completed using the Ozow Platform;
    3. Competition Period” means each calendar day from 00h01, 01 November 2019 until 00h00 31 January 2020;
    4. EFT” means Electronic Funds Transfer;
    5. Ozow” means Ozow (Pty) Ltd (Registration no. 2013/214663/07);
    6. Ozow API” means Ozow’s application programming interface, being the software and set of functions and procedures which interface with JD Group’s systems to facilitate access to the Ozow Platform;
    7. Ozow Platform” means the set of functions and procedures developed by Ozow which facilitate the payment by an Entrant of a good or service on a JD Group Website Platform by means of EFT;
    8. JD Group” means JD Consumer Electronics and Appliances (pty) ltd 1963/002315/07.
    9. Person” means any natural person, firm, company, corporation, state or agency of a state, or any joint venture, partnership, association or incorporated or unincorporated body;
    10. Prize” means one (1) brand new Kia Picanto.
    11. JD Group Platforms” mean any Hi-Fi Corporation or Incredible Connection Website Platform or in-store at any Hi-Fi Corporation or Incredible Connection store;
    12. Website Platforms” mean the website/s operated by Hi-Fi Corporation or Incredible Connection as well as related Hi-Fi Corporation or Incredible Connection mobi-sites and  software applications.

    RULES

    1. The Competition is sponsored by Ozow, by entering the Competition, you agree to the rules of the Competition.
    1. There are no entry fees to participate in this Competition.
    1. The entry of any natural persons into the Competition (the “Entrant”) and/or acceptance of a Prize by an Entrant in the event that a Prize is won (the “Winner”) constitutes binding acceptance of these terms and conditions on behalf of the Entrant and Winner, together with any persons with whom a prize is shared (the “Partner”).
    1. Entrants under the age of 18 must obtain permission from their parents or guardians before entering the Competition, who must approve of and consent to the Entrant’s participation in the Competition and the receipt / possession of a Prize to the extent that the Entrant becomes the Winner.

    The Competition is not open to –

    5.1  directors, members, shareholders, agents, consultants or employees of Ozow or JD Group; or

    5.2   the spouse, life partner, business partner or associate, or the natural or adopted parent,      child, or sibling, of any of the Persons specified in 5 above; or

    5.3   the suppliers of any goods or services in respect of the Competition.

    6.  An Entrant may not win a Prize if it is unlawful for Ozow to provide a Prize to an Entrant. In the event that an Entrant does win a Prize, and it is unlawful for such Entrant to win  a Prize, the Entrant concerned will forfeit the Prize.

    7. The data costs, or any other costs, incurred by an Entrant in purchasing good services on any JD Group Website Platform in the ordinary course outside of the Competition Period will apply during the Competition Period.

    8. It is the responsibility of all Entrants to ensure that their entry is received by Ozow prior  to the closure of the Competition. Any entries which are not received during the Competition Period will not be eligible to participate, regardless of the reason. Ozow or JD Group is not responsible for any entries which are not received by Ozow, whether timeously or at all, regardless of the cause thereof. Without limitation, Ozow, JD Group and their Affiliates are not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer hardware or software failure or malfunction, traffic congestion (whether physical, or on the Internet, telephone lines or at any service provider, web site or other device or medium), or any combination thereof, or any other technical or other problems experienced by an Entrant when entering the Competition.

    9. Ozow, JD Group and their Affiliates are not responsible for any injury or damage to an Entrant or any other Person’s computer, mobile telephone or other device used by an Entrant to enter into, or obtain any materials related to, the Competition.

    10. To enter the Competition, an Entrant should –

    10.1 deposit R200 (two hundred Rands) or more on any of the JD Group Platforms by using the Ozow Platform to make payment for such deposit during the Competition Period; and 

    10.2 an Entrant is allowed to complete as many deposits in accordance with clause 10.1 above during the Competition Period as the Entrant wishes to, and each of these completed deposits shall constitute an entry into the Competition.

    11. The Prize may not be deferred, changed or exchanged for any other item.

    12.  Ozow do not make any representations or give any warranties, whether expressly or implicitly, as to a Prize, and in particular, but without limitation, makes no representations and gives no warranty that –

    12.1  an Entrant’s entry or participation in the Competition will necessarily result in such Entrant     winning a Prize; or

    12.2  a Prize, or any aspect thereof, will meet an Entrant’s or, if applicable, an Entrant’s partner’s,    requirements, preferences, standards or expectation.

    13. One Winner will be chosen after the Competition Period within the first week of February 2020. The preliminary Winner will be determined by a panel of judges that are selected by Ozow. The Winner will be chosen by Ozow through the selection of a transaction ID by way of a random draw.  Ozow will communicate the transaction ID that has been selected to the JD Group, and the JD Group will contact the Winner by way of the contact details that the JD Group has in its possession pertaining to the Winner. Upon gaining the requisite approval from the Winner, the JD Group will provide Ozow with the Winner’s contact details in order to make the necessary arrangements regarding the Prize.   The determination made by the panel of judges concerned will be final and no correspondence will be entered into.

    14. The JD Group will attempt to make contact with the Winner at least 3 times, but if the JD   Group is unable to contact the Winner after three attempts to do so on the day of the lucky draw, such Winner will forfeit his/her prize and Ozow reserves the right to redraw such prize. If such Winner agrees to accept the Prize subject to these terms and conditions, he/she will be the Winner in the Competition. The Winner will have to forfeit the Prize (and selection of another Winner will be undertaken) if the Winner does not have in their possession all legal documents necessary to effect ownership of the Prize.

    15. Each Entrant will only be eligible to receive one Prize from the Competition after the Competition Period.

    16. Ozow may invite the Winner to be present when the Prize Winner is announced, to participate in any marketing activities of Ozow or JD Group or both, to appear in person in the electronic media and/or the print media, and/or to endorse, promote or advertise any of the goods sold or services rendered by Ozow or JD Group or both, for which no fee, royalty or other compensation will be payable. The Winner may decline such an invitation.

    17. The logistics involved for the Prize in relation to the Competition will be made within 30 (thirty) calendar days of the publication of the Winner by Ozow, or such other time period that is communicated to the Winner by Ozow.

    18. Ozow may require the Winner to provide Ozow with such additional information and documentation as Ozow may reasonably require in order to process, confirm and facilitate the Winner’s acceptance of a Prize. JD Group may facilitate the gathering of such information with Ozow. If the Winner refuses to provide Ozow with the requested information or documentation, the Winner will forfeit the Prize.

    19. Ozow reserves the right to vary, postpone, suspend, or cancel the Competition and any Prizes, or any aspect thereof, without notice at any time, for any reason which Ozow deem necessary. In the event of such variation, postponement, suspension or cancellation, Ozow agrees to waive any rights, interests and expectations that any Entrants or the Winner may have in terms of the Competition and acknowledge that no Entrant or Winner will have any recourse against Ozow, JD Group or any Affiliates.

    20. The Entrants agree that participation in the Competition, and acceptance and/or use of a Prize, or any aspect thereof, is at their own risk.

    21. Ozow, JD Group and their Affiliates will not be responsible, and disclaim all liability, for any loss, liability, injury, expense or damage (whether direct, indirect, incidental, punitive or consequential) of any nature, whether arising from negligence or any other cause, which is suffered by any Entrant’s participation in the Competition or the acceptance and/or use by an Entrant, or such Entrant’s partner or  friends (if applicable), of any Prize, or by any action taken by Ozow, JD Group in accordance with these terms and conditions. All merchants that the JD Group Website Platforms which promote this Competition are not responsible for any loss or damage whatsoever associated with this Competition in any manner.

    22. All Entrants, and in the event of an Entrant’s death, an Entrant’s family, dependants, heirs, assignees  or any other beneficiaries of an Entrant’s estate, indemnify and hold Ozow, JD Group and their Affiliates harmless against any claim by an Entrant, or an Entrant’s partner (if applicable), (whether direct, indirect, incidental, punitive or consequential) of any nature, whether arising from negligence or any other cause, relating to any injury, loss, liability, expense and/or damage which an Entrant or its partner may suffer, howsoever arising, in relation to such Entrant’s entry into the Competition and/or acceptance and/or use by such Entrant of a Prize.

    23. If an Entrant fails or, if an Entrant’s partner or friend (if applicable) fails, to comply with

    any of the terms and conditions, then without prejudice to any other remedy which

    Ozow or JD Group may have, –

    23.1 such Entrant will be automatically disqualified, and such Entrant will forfeit a Prize (in the event that such Entrant has already won a Prize);

    23.2 an Entrant and / or Winner will pay Ozow or JD Group for any loss or damage incurred by Ozow directly or indirectly as a result of (or, if applicable, a partner's) non-compliance, including all legal costs (including attorney and own client costs) which Ozow or JD Group may incur in taking any steps pursuant to an Entrant and / or Winner’s (or partner’s) non-compliance; and

    23.3 such Entrants and Winner indemnify and hold Ozow or JD Group harmless against any claim by any Person, (whether direct, indirect, incidental, punitive or consequential) of any nature, whether arising from negligence or any other cause, relating to any death, injury, loss and/or damage which may be suffered howsoever arising in relation to such Entrants’ or Winner’s failure (or that of your partner, if applicable) to comply therewith.

     

    24. These terms and conditions will be construed, interpreted and enforced in accordance with the laws of contract and dispute resolution in the Republic of South Africa.

     

    25. Ozow and the judges' decision on any matter concerning the Competition and/or arising out of these terms and conditions is final and binding on all Entrants and Winner.

     

    26. If the competition is regulated by the Consumer Protection Act, 68 of 2008, it is not intended that any provision of these terms and conditions contravenes any provision of the Consumer Protection Act and therefore all provisions of these terms and conditions must be treated as being qualified, if necessary, to ensure that the provisions of the Consumer Protection Act are complied with

    on Act are complied with

  • HP Neverstop Laser Competion

    This competition is promoted by Incredible Connection a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).

    1. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
    2.  Competition Period:The competition runs from 16th March to 30th March 2020, both dates inclusive. No entries will be accepted after midnight on 30th March 2020.
    3. Who Can Enter:

    You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    4.  Exclusions:

    Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

    5.  How to Enter:

     

    1. Go to the Incredible Connection Facebook competition post and provide us with your answer to the question below.
    2. Name 4 Product Features of the HP Neverstop Laser 1000w Printer.
    3. Once your comment is posted you will be entered into the competition (It is within the Promoters sole discretion to disqualify any participant who posts any inappropriate comment or uses inappropriate language on the Facebook competition post)
    4. Once your comment is posted you will be entered into the competition.
    5. Stand a chance to win a HP Sprocket 200 Gifting Bundle valued at R1 999.00

    7.Number of entries per Entrant: One Entry per person.

    8.  Entry Fee: There is no entry fee to participate in the competition.

    9. Winner draw:

    9.1  The winner (1) will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney.

    9.2  The draw will take place onthe 03rd April 2020.

    9.3  The Prize will be couriered to each winner so your delivery address detail will be required to fulfill the delivery. The delivery will be completed by a third party courier service.  

    9.4  Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Phone Call by the Incredible Connection Marketing Coordinator within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.

     

    1. The winner may be asked to participate in marketing activities, including by having his/her photograph             taken, but he/she will be entitled to decline to do so.
    2. The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.
    3. The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.
    4. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.
    5. The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.
    6. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.
    7. By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.
    8. Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.
    9. By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication
    10. By participating in this competition, you agree to all the Competition Rules set out above, without exception.
    11. A copy of these Competition Rules is made available at https://www.incredible.co.za/services/terms-and-conditions

     

  • Win a Custom Gaming Desktop

    1. This competition is promoted by ­­­­­­­­­­­­­­­­­­­­­­­­­­Incredible Connection, a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).
    2. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
    3. Competition Period:The competition runs from 16 March 2020 to 16 April 2020, both dates inclusive. No entries will be accepted after midnight on 16 April 2020.
    4. Who Can Enter:

    You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    5.       Exclusions:

    Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

    6.  How to Enter:

    Like the Incredible Connection Page and visit the competition post on Facebook and post a comment with your favourite video game and why you loved it. It is within the Promoters sole discretion to disqualify any participant who posts any inappropriate comment or uses inappropriate language on the Facebook competition post;

    7. Number of Entries per Entrant: One

    8. Entry Fee: There is no entry fee to participate in the competition.

    9. Prize: Custom Built Gaming Desktop valued at R20 000 (hereinafter referred to as the “prize”).

    10. Winner draw:

    10.1  The winner will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney;

    10.2  The draw will take place 28 April 2020

    10.3  Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by ------- Facebook Messenger by the Incredible Connection the Promoter within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.

    11.    The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.

    12.    The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.

    13.    The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.

    14.    The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.

    15.    The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.

    16.    No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.

    17.    By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.

    18.    Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.

    19.    By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication

    20.    By participating in this competition, you agree to all the Competition Rules set out above, without exception.

    21.    A copy of these Competition Rules is made available at ---- www.incredible.co.za

  • HP Neverstop Laser Promotion

    1. Subject to terms and conditions. This promotion runs until 30 April 2020. Customers will qualify for an Incredible Connection voucher when purchasing a qualifying HP product as per the table below. The voucher can be redeemed on the www.hpneverstoplaser/ic.co.za website. Qualifying products are:

    HP NeverStop Laser 1000w – R 500 Incredible Connection voucher

    HP NeverStop Laser 1200w – R 600 Incredible Connection voucher

    1. To take advantage of the promotion, customers must complete the online redemption form (available at www.hpneverstoplaser/ic), attach proof of purchase in the form of the sellers’ invoice/receipt, via image/pdf attachment. Proof of order or dispatch note will not be accepted. The seller’s invoice must clearly show the customer details, HP part codes of the qualifying products purchased, the purchase price and the date of purchase. HP must receive the redemption form and supporting documents within the campaign dates.
    2. Once the redemption form and supporting documents have been submitted, the customer will receive a confirmation email. Should the customer have any queries they must email [email protected].
    3. Customers providing an incomplete redemption form will be notified via email and offered the opportunity to provide the required items within seven calendar days. If the participant still fails to comply with the terms and conditions, the shopping voucher redemption will be refused. HP will not be liable for any delay in responding outside of the seven-day timeframe.
    4. Customers will receive their Incredible Connection shopping voucher within 3-5 working days from verification of submission of their shopping voucher redemption. Shopping vouchers will only be emailed through should the submission be compliant and complete.
    5. Customer will only be granted an Incredible Connection voucher upon HP´s satisfaction that the customer has fully complied with these terms and conditions and the associated instructions.
    6. The Incredible Connection voucher will not be granted to a customer who: a. has not purchased a Qualifying HP Product within the promotional period from participating retailer; and/or b. has not supplied proof of purchase; and/or c. has purchased within the campaign dates; and/or d. failed in any way to comply with these terms and conditions as determined in HP´s sole discretion.
    7. In addition to the invoice for the purchased product, HP reserves the right to request from the customer further evidence of purchase and/or ownership (e.g. photo of the serial number label, barcodes)
    8. Where this shopping voucher constitutes a taxable benefit, all tax liability lies with the recipient. 10. By participating in this promotion, the customer is agreeing to the terms and conditions.
    9. The offer is valid only in South Africa to end users. This offer may not be combined with any other promotional offers or special pricing offered on the qualifying products.
    10. This offer is not open to employees of HP, their agents, wholesalers, resellers, retail staff, retailers, participating stockists or anyone connected with the promotion. 13. Shopping vouchers must be claimed by the end user customer only. Retailers may not claim the shopping voucher on behalf of their customers.
    11. All documentation submitted for this promotion becomes property of HP and will not be returned. Submission of false, incorrect, misleading or fraudulent documentation may result in disqualification from this promotion and future HP promotions and may result in the submitter being subject to prosecution.
    12. HP is not responsible or liable for any technical, hardware, software, server, website, or other failures or damage of any kind to the extent that this prevents the customer from or otherwise obstructs him/her in participating in the promotion.
    13. HP may withdraw, cancel or amend, this promotion and the terms and conditions at any time without prior notice.
    14. The decisions of HP in respect of any and all aspects of the promotion will be final and binding.
    15. In the event of false, erroneous entry submitted by the customer or overpayments made by HP and subject to HP serving not less than 28 days prior written notice the customer shall repay or reimburse any such false, erroneous or overpayments and the customer shall hold HP harmless and indemnify HP from any liability, claims, damages and tax liabilities arising in such circumstances.
    16. HP shall not be liable for any loss, damage or injury of any nature howsoever caused to customers pursuant to this promotion. However, nothing in these terms shall act so as to exclude or restrict HP´s liability for death or personal injury of customer proven to be caused by HP´s negligence.
    17. If a product is returned (thus revoking the sales contract) no shopping voucher can be granted. In the case that the Incredible Connection voucher has already been issued, it must be fully paid back.
    18. By participating in this promotion you consent to the use of your personal data by HP and/or any third party for the purposes of administration of the promotion and any other purpose to which you have consented.
    19. All rights reserved. The law of South Africa shall apply exclusively. Should any of these provisions be or become invalid, the validity of the remaining conditions of participation shall not be affected. Any disputes arising under or in connection with them shall be subject to the exclusive jurisdiction of the courts of South Africa.

    HP Inc Pty Ltd, 12 Autumn St, Rivonia

    • JD Consumer Electronics and Appliances (Pty) Ltd t/a Incredible Connection and its directors, officers and employees shall not be responsible and disclaims all liability for any loss, damage (whether direct, indirect, special or consequential) and/or expense of any nature whatsoever, which may be suffered as a result of or which may be attributable, directly or indirectly, to the above mentioned promotion/competition undertaken by HP and your participation in same.
  • Payflex-Customer

    Thank you for visiting our website and considering the use of our services and products.  This agreement sets out the terms and conditions relating to the provision of our Payment Services.

    Please ensure that you read this agreement carefully and pay special attention to all terms in bold. By clicking accept you agree to be bound by these terms and conditions and our Privacy Policy.

    Please also note that these terms and conditions may change from time to time. If the terms and conditions are amended, you will be required to click accept again when you make use of our Payment Services.

    1. DEFINITIONS

    1.1. In this Agreement, unless the context otherwise requires:

    1.1.1.       “Agreement” means this entire agreement.

    1.1.2.       “Business Day” means any day or other than a Saturday, Sunday or official public holiday in South Africa.

    1.1.3.       “Card” means a valid credit or debit card issued by a South African bank in your name.

    1.1.4.       “Customer”/”you”/”your” means the person who makes use of the Payflex Platform to purchase Goods from a Retailer;

    1.1.5.       “Default Fee” means the fee of R65.00 (including VAT) charged if you miss an Instalment Payment or part thereof is unpaid, and which will be charged weekly for a maximum of 3 (three) charges until your overdue balance is paid in full.

    1.1.6.       “Default Interest” means the interest charged on an overdue balance (excluding Default Fees) at a rate of 2.00% per month once the Instalment Plan is deemed to be an incidental credit agreement in accordance with the NCA.

    1.1.7.       “Goods” means the goods or services that you are buying from the Retailer Site.

    1.1.8.       “Instalment Plan” means the two weekly payment plan for the Purchase Price of your Goods, showing the amounts due by you, including any Default Fees, and the date on which such amounts are due, and described on the Payflex Platform as the instalment schedule.

    1.1.9.       “Instalment Payment” means a periodic payment detailed in the Instalment Plan.

    1.1.10.   “NCA” means the National Credit Act 34 of 2005, together with its regulations, as amended from time to time

    1.1.11.   “Payflex”/”we”/“us”/”our” refers to Payflex Proprietary Limited, a private company with limited liability duly incorporated under the laws of South Africa, with registration number 2017/406318/07;

    1.1.12.    “Payflex Platform” means the proprietary technology platform developed by Payflex for purposes of providing the Payment Services;

    1.1.13.   “Pay-Later Service” means the service offered by Payflex that, subject to the approval by Payflex, allows Customers to pay the Purchase Price over an Instalment Plan;

    1.1.14.   “Payflex Website” means www.payflex.co.za;

    1.1.15.    “Payment Service” includes the Pay-Now Service and the Pay-Later Service, and any other service that may be offered to Customers by Payflex;

    1.1.16.   “Pay-Now Service” means the service offered by Payflex that allows Customers to pay the Purchase Price in full in a single payment;

    1.1.17.   “Personal Information” has the meaning assigned thereto in POPI;

    1.1.18.   “POPI” means the Protection of Personal Information Act 4 of 2013;

    1.1.19.   “Privacy Policy” means the privacy policy as set out on the Payflex Website, as amended from time to time;

    1.1.20.   “Processing” has the meaning assigned thereto in POPI and “Process” and “Processed” shall have corresponding meaning;

    1.1.21.   “Privacy Policy” means the Payflex privacy policy accessible on the Payflex Website.

    1.1.22.   “Purchase Price” means the full purchase price (inclusive of VAT) payable in respect of any Goods purchased by a Customer, including any delivery or other costs included in the price;

    1.1.23.   “Refund” means a refund of a Purchase Price;

    1.1.24.   “Retailer” means the retailer who has integrated the Retailer Site with our Payflex Platform in order to provide the Payment Services.

    1.1.25.   “Retailer Site” means the e-commerce or physical site of the Retailer.

    1. THE PAY-LATER SERVICE

    2.1.        Upon acceptance of your request for the Pay-Later Service on our Platform, we undertake to pay the Retailer the Purchase Price for the Goods you have selected to purchase on your behalf, and you agree to pay us in accordance with the Instalment Plan, subject to the terms and conditions contained in this Agreement.

    2.2.        The Goods that you have purchased are governed by the relevant terms and conditions and policies of that Retailer. Your agreement in respect of the Goods is with the Retailer.  Your agreement in respect of the Instalment Plan is with us.

    2.3.        Once you have entered into an Instalment Plan, we cannot amend or cancel any such plan without written confirmation from the Retailer in accordance with clause 10 (Refund Arrangements).

    1. THE PAY-NOW SERVICE

    3.1.        Upon acceptance of your request for the Pay-Now Service on our Platform, we undertake to settle the Retailer for the Purchase Price for the Goods you have selected to purchase and paid for, subject to the terms and conditions contained in this Agreement.

    3.2.        The Goods that you have purchased are governed by the relevant terms and conditions and policies of that Retailer. Your agreement in respect of the Goods is with the Retailer.

    1. OUR OBLIGATIONS AND ACKNOWLEDGEMENTS

    4.1.        If your request for the Pay-Later Service is approved, Payflex shall pay to the Retailer the Purchase Price for the Goods on your behalf.

    4.2.        Where you have entered into an Instalment Plan, we will continue to fulfil our obligations to you unless the Instalment Plan is terminated in accordance with this Agreement.

    4.3.        We do not guarantee access to the Pay-Later Service and reserve the right to decline your request for the Pay-Later Service at our sole discretion, even if you have previously paid your instalments in full and on time on other transactions.

    4.4.        Our discretion will always be exercised reasonably.

    1. YOUR OBLIGATIONS AND UNDERTAKINGS

    5.1.        In respect of the Pay-Later Service:

    5.1.1.      In return for us paying the Retailer the Purchase Price on your behalf for the Goods, you agree to pay us in accordance with the Instalment Plan plus any applicable Default Fees charged when an Instalment Payment is not received on time or paid in full, subject to the conditions set out in clause 8 (Missed Payment) below.

    5.1.2.      You confirm that all of the information that you provide to us is true, complete, accurate and correct, and that you will immediately notify us if any of this information changes.

    5.1.3.      If your application is not complete or if you don’t provide us with any required documentation, we may contact you to obtain the required information or documentation, or we may approve or decline your application.

    5.1.4.      You confirm that you:

    5.1.4.1.         are a permanent resident of South Africa;

    5.1.4.2.         are over 18 years of age;

    5.1.4.3.         lawfully reside in South Africa on a permanent basis;

    5.1.4.4.         are permanently employed or self-employed in South Africa;

    5.1.4.5.         are not currently over-indebted;

    5.1.4.6.         are not going through financial difficulty;

    5.1.4.7.         have not been declared you mentally ill or unfit by a court;

    5.1.4.8.         have not applied for or are currently under administration, provisional or final sequestration or debt review;

    5.1.4.9.         have a valid debit or credit card issued by a South African bank in your name.

    5.1.5.      You unconditionally and irrevocably agree that we are entitled to debit your Card account in accordance with the Instalment Plan, including any Default Fees.

    5.1.6.      You agree to have sufficient funds available in your Card account to cover all Instalment Payments when due in full, or alternatively to pay the Instalment Payments in full before the due date.

    5.1.7.      You agree to pay all amounts due under the Instalment Plan irrespective of any issue or dispute with respect to the Goods or the Retailer, regardless of whether you currently own or have the Goods in your possession.

    5.1.8.      You agree that each Instalment Plan entered into is a new transaction and that your use of the Payflex Platform and the Payment Services is at our discretion, and that there is no guarantee that the Payflex Platform or the Payment Services will be available for any purchase of Goods.

    5.1.9.      You agree not to apply any set-off or other deduction from any Instalment Payment for any reason including any dispute or issue you may have with the Retailer, the Retailer Site or in relation to the Goods supplied by the Retailer.

    5.2.        You are liable for any fees or costs that your bank may charge you when payment is made using your Card.

    5.3.        You agree that we are not responsible for the delivery, suitability or quality of any Goods you have elected to purchase and you agree to contact the Retailer in the event of any issue with the Goods or if you wish to return any Goods.

    5.4.        You agree to keep your account details and password private and confidential, and that you are responsible for any orders placed using your account details and any unauthorised use of your account.

    5.5.        You agree to contact us immediately if you reasonably suspect that your account may have been used or will be used by a unauthorised third party or if you suspect fraudulent activity on your account.

    1. RETAILERS

    6.1.        We do not guarantee and have no responsibility for:

    6.1.1.      the suitability, quality or delivery of any Goods purchased by you from the Retailer; or

    6.1.2.      the availability of any Goods,

    all of which are the responsibility of the Retailer.

    6.2.        Any dispute that you have about the Goods (including but not limited to the return of Goods) must be resolved directly with the Retailer.

    6.3.        We will not be liable to you if any Retailer refuses to accept our Payment Services for any Goods purchased. You will not have the right to claim anything from us or to institute any counterclaim against us or to apply set-off against us on this basis or any other basis whatsoever.

    6.4.        You cannot withhold any payments on the Instalment Plan as a result of any disputes that you may have with the Retailer.

    6.5.        If you have a dispute with a Retailer, that dispute will not entitle you to:

    6.5.1.  instruct us to refuse to pay the Retailer for Goods purchased by you; or

    6.5.2.  refuse to pay us for payments already made to the Retailer, irrespective of whether such payment was made in respect of the Goods that are the subject-matter of a dispute, or

    6.5.3.   instruct us to reverse a payment already made to the Retailer.

    1. INTEREST AND FEES

    7.1.        No fees or interest will be charged in respect of the Instalment Plan, provided that all Instalment Payments are paid in accordance with the Instalment Plan.

    7.2.        No fees will be charged to open or use a Payflex account.

    7.3.        Default Fees and Default Interest will be charged in accordance with clause 8 and 9 below if an Instalment Payment is not paid in full on the due date as detailed in the Instalment Plan.

    1. MISSED PAYMENT

    8.1.        The Instalment Plan provided to you will serve as the account for the payments required under the Instalment Plan and will indicate the due date for each Instalment Payment to be made.

    8.2.        If we have not received an Instalment Payment on its due date, then we will automatically charge a Default Fee to the Instalment Plan and will continue to charge an additional Default Fee every week thereafter, until either (i) we have received full payment on your outstanding balance (including any Default Fees) or (ii) you have been charged a maximum of three (3) Default Fees on an Instalment Plan.

    8.3.        In the event that we are unsuccessful in obtaining payment from your Card account on the due date, you authorise us to take payment of an Instalment Payment including any Default Fees from your Card account 3 (three) days after the original due date and if that is not successful, 7 (seven) days after the original due date.

    8.4.        We reserve the right to further try and recoup any Instalment Payment and any Default Fees at any later dates.

    8.5.        Payflex reserves the right, in its absolute discretion to waive or defer any Default Fees. Any express election we make to temporarily or permanently waive payment by you of a Default Fee or other amount due to us under an Instalment Plan does not imply a waiver of any other amount due and we reserve all rights to make demand for such amounts.

    8.6.        Total Default Fees charged shall be capped at the lower of R195.00 (including VAT) or 50% of the Purchase Price (including VAT).

    1. OVERDUE AMOUNTS

    9.1.        If there is an unpaid balance on your Instalment Plan post the final Instalment Payment date then:

    9.1.1.   we may charge Default Interest on any overdue amount (excluding Default Fees) once the Instalment Plan is deemed to be an incidental credit agreement in accordance with the NCA.

    9.1.2.   Default Interest will be calculated on a daily basis and added to the outstanding balance (in other words, compounded) on a monthly basis.

    9.1.3.   To the extent permissible in law, you may also be charged default administration charges and collections costs incurred.

    9.2.        We may approach a court to take judgment against you for the debt owed by you to us in terms of this agreement. If we do, a certificate signed by any one of our managers (whose appointment and authority need not be proved) stating the amount that you owe us and the applicable interest rate, shall be accepted as sufficient proof of your indebtedness and shall be deemed correct unless you are able to prove otherwise.

    9.3.        The address that you gave us when registering for the Pay-Later Service application is the address that you choose where legal documents may be served on you. If we are able to serve documents on you electronically, the e-mail address that we have on record for you will be used. If you wish to change your physical address, e-mail address and/or cellphone number, you must give us notice hereof and any such change will take effect 7 Business Days after we receive such notice.

    9.4.        If you have a query or complaint, contact our customer services department at [email protected]for a resolution. If you are not satisfied with the outcome of your query or complaint, you have the right to resolve the matter by way of alternative dispute resolution. If this Agreement becomes an incidental credit agreement, you can file any complaints with the National Credit Regulator (contact number 0860 627 627) or make application to the National Credit Tribunal.

    1. REFUND ARRANGEMENTS

    10.1.     Any full or partial return of the Goods is subject to the Retailer’s returns policy and applicable laws and must be settled with that Retailer.

    10.2.     We will only amend an Instalment Plan and process a Refund once the Retailer has requested us to do so in writing.

    10.3.      The Instalment Plan is automatically adjusted by the Payflex Platform by applying the refund amount to the last instalment first and working backwards to the other instalments.

    10.4.     For full refunds, the refund amount will be equal to the sum of instalments paid to date

    10.5.     For partial refunds, if the refund amount is greater than the instalments still due, then we will refund you the difference and mark the Instalment Plan as paid up; if the refund amount is less than the instalments still due, then we will adjust the Instalment Plan accordingly to reflect the revised amount still due.

    10.6.     Where a cash refund is due to you, we will credit your Card account, which may take up to 7 (seven) Business Days to reflect on your Card account.

    10.7.     If a Retailer refunds you directly in cash, vouchers or the like, you will remain responsible for payment of the Instalment Plan, notwithstanding such refund.

    10.8.     You can view your revised Instalment Plan on the Payflex Customer Portal.

    1. PERSONAL INFORMATION

    11.1.       Your privacy is very important to us and we will use reasonable efforts in order to ensure that any information, including Personal Information, provided by you, or which is collected from you or third parties, is stored in a secure manner.

    11.2.     You undertake to furnish us with all information, including Personal Information, and/or documentation required by us.

    11.3.       You agree to give honest, accurate and current Personal Information about yourself to us and to maintain and update such information when necessary and you agree to indemnify us against any losses or harm we may incur as a result of our reliance on inaccurate information about you provided to us.

    11.4.     You agree and consent that we may transmit to registered credit bureau(s) information concerning –

    11.4.1.      this Agreement and the termination thereof; and

    11.4.2.      any non-compliance by you with the terms of this Agreement.

    11.5.     You acknowledge that such credit bureau(s) may provide a credit profile and possibly a credit score on your creditworthiness. You have the right to contact such credit bureau(s), to have the credit record(s) disclosed and to correct any inaccurate information.

    11.6.     You agree that we may seek information from any credit bureau when assessing your application, and at any time during the existence of this Agreement.

    11.7.     You acknowledge and expressly consent that we may Process your Personal Information:

    11.7.1.      to verify information that you provided to us and generally make whatever enquiries we may deem necessary from any source whatsoever;

    11.7.2.      to conclude this Agreement and for purposes of providing the Payment Services to you and complying with your instructions;

    11.7.3.      to prevent, detect and report fraudulent and criminal activities and to identify the proceeds of unlawful activities and combat money laundering activities and to assist law enforcement agencies in this regard;

    11.7.4.      to comply with any obligation imposed by applicable laws on us, including statutory and regulatory requirements in respect of the storage and maintenance of documents and information;

    11.7.5.      to comply with valid requests for information, including subject access requests and requests in terms of the Promotion of Access to Information Act 2 of 2000;

    11.7.6.      to comply with information requests by regulators or bodies lawfully requesting the information (e.g. tax authorities);

    11.7.7.      to assess Customer complaints;

    11.7.8.      to provide information to you about products or services which may be of interest to you; and

    11.7.9.      for internal purposes such as training and monitoring.

    11.8.     Unless you object, we may share your Personal Information with third parties, including business partners, where it is in our or their legitimate interests to do so, and, if permitted in terms of relevant laws, for purposes of direct marketing.

    11.9.     You have the right to access your Personal Information held by us. We shall provide you with such access during office hours within a reasonable time after receiving a written request for access.

    11.10.  You acknowledge that any Personal Information supplied to us is provided voluntarily and that we may not be able to comply with our obligations under this Agreement if you do not provide the required personal information to us.

    11.11.  By submitting any Personal Information to us in any form you further acknowledge that such conduct constitutes an unconditional, specific and voluntary consent to the Processing, including the storage, of such Personal Information by us under any applicable law in the manner contemplated in clause 11.7 above. This consent is, in the absence of any written objection received from you, indefinite and/or for the period otherwise required in terms of any applicable law.

    11.12.  Should you believe that we have utilised your Personal Information contrary to applicable law, you agree to first resolve any concerns with us. If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator.

    1. OUR COMMUNICATIONS WITH YOU

    12.1.     If we need to contact you we may call or text your mobile number or contact you through the email or physical address that you have provided.

    1. INTELLECTUAL PROPERTY

    13.1.     All intellectual property in our Payflex Platform, including any content, images, logos or graphics are owned by us. You must obtain our written permission if you wish to use any such intellectual property.

    1. ASSIGNMENT

    14.1.     You may not cede your rights or delegate your obligations or otherwise assign, novate or transfer your rights and obligations under this Agreement, the Instalment Plan or any Instalment Payment without our consent, which may be withheld in our absolute discretion.

    14.2.     We may cede our rights and delegate our obligations or otherwise assign this Agreement, any right in this Agreement, or any Instalment Plan or any Instalment Payment to a third party without your consent.

    1. LIMITATION ON LIABILITY

    15.1.    We will not be liable for anything outside of our reasonable control (for example, a failure of computer systems, or power failures which happen for reasons outside our reasonable control) or any industrial action, or political unrest, war, if this prevents us from providing our usual service.

    15.2.    To the extent permissible in law, and provided that we did not act fraudulently or with gross negligence, we will not be liable for any loss or damage sustained by you or a third party arising from the use of our Payment Services.

    1. GENERAL

    16.1.     Nothing in this Agreement shall create, constitute or evidence any partnership, joint venture, agency, trust or employer/employee relationship between us.

    16.2.     No waiver of any breach of this Agreement shall be deemed to be a waiver of any other, or any subsequent, breach. No failure or delay by any party in exercising any rights, power or privilege under this Agreement shall operate as a waiver, nor shall any single or partial exercise preclude any other or further exercise of any right, power or privilege under this Agreement.

    16.3.     This Agreement constitutes the entire agreement between us as it relates to a specific purchase of Goods and the relevant Instalment Plan. Each new purchase of Goods by way of the Pay-Later Service and associated Instalment Plan shall form a new Agreement.

    16.4.     If any provision of this Agreement is held to be invalid, illegal or unenforceable, it will be severed and the remainder of the Agreement will remain in full force and effect.

    16.5.     This Agreement shall be governed by and interpreted in accordance with the laws of South Africa. The parties irrevocably agree that the courts of South Africa shall have non-exclusive jurisdiction.

    16.6.    When you use our website or any of our other electronic channels, you do so entirely at your own risk. We cannot be held liable for any damage or loss sustained by you, or a third party, arising out of your access or use of our electronic channels, or reliance on any information contained thereon. You indemnify us accordingly. We do not warrant that the functions provided by these channels will be uninterrupted or error free, or that the website or the server that makes it available are free from viruses or other harmful components. We further do not warrant that the content or information displayed is always accurate, complete and/or current.

    16.7.     Should you wish to receive copies of documents relating to your account, you must advise us of the manner in which you want these to be delivered to you (provided we have the ability to affect the delivery you choose). In certain instances, we are entitled to charge a fee for such copies.

    16.8.     We can delay enforcing our rights under this agreement without losing them.

    16.9.     If we cannot enforce any term under this agreement, it will not affect any of the other terms of this agreement.

    16.10. Each and every undertaking and clause as contained herein shall be capable of independent enforcement, thus enabling any court or other competent tribunal to enforce the remainder of this agreement should it adjudge any particular undertaking or portion or clause thereof to be invalid.

     

  • Easter Competition Campaign

    This competition is promoted by HIFI CORP a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).

    1.  This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
    2. Competition Period:The competition runs from 25th March to 12th April 2020, both dates inclusive. No entries will be accepted after midnight on 12th April 2020.
    3. Who Can Enter:

    You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

     4.       Exclusions:

    Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

     5.       How to Enter:

    1.     Purchase any product in store or online during the Easter campaign and register your invoice number online to qualify. Layby purchases/payments DO NOT qualify.

    2.     Once you have registered your details online you will be entered into the competition.

    3.     Stand a chance to win a share of prizes totalling R50 000 in Easter prizes (Samsung 65 inch TV / Defy 248lt WD Fridge / JBL 3.1 CH Soundbar / Canon Powershot camera / Asus Celeron Notebook / Canon G6040 Printer / 2 x HIFI CORP gift cards worth R4000 each)

    4.    Stand a chance to win a share of prizes totalling R70 000 in Easter prizes (Razer Wolverine Controller / Razer Huntsman Elite Keyboard / Turtle Beach Headset / Orico Multispandex Rubber 900X400 Mousepad / Redragon Pluto RGB Gaming Mouse Pad / Orico K10P 1000mAh 8W QC3.0 3 Port Power Bank / Orico K1000 1000mAh QC3.0 3 Port Power Bank / Volkano Smart Deux Backpack X5 / Canon Powershot SX430 Camera / Solo Lexington Laptop 15.6" Backpack / 2 Aero Twist Speakers / 15.6" Torino Sleeves X5 / Xbox One Gears

    5.  Wireless Controller + Cap, Socks and Tshirt / Sonos Move BT/Wi-Fi Speaker / JBL Bar 5.1 Deep Bass Soundbar / Logitech MX Master 2S wireless Mouse x 3 / Canon PIXMA G6040 Continuous Ink Printer / EPSON ECOTANK ITS PRINTER L3060 / Apple Macbook 12-Inch 256GB M3 1.2GHz SG / Sonos Move Bluetooth Wi-Fi Speaker

    6. Number of entries per Entrant: One Entry per person. Only one prize per person.

    7.  Entry Fee: There is no entry fee to participate in the competition.

    8.       Winner draw:

    8.1  The winners (8) will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney.

    8.2  The draw will take place bythe 21th April 2020.

    8.3  The Prize will be couriered to each winner so your delivery address detail will be required to fulfill the delivery. The delivery will be completed by a third party courier service.  

    8.4  Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Phone Call by the HIFI CORP Marketing Coordinator within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.

     9.The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.

    10The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.

    11.The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.

    12. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.

    13. The Promoters decision is final, and no correspondence will be entered into.

    14. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.

    15. By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.

    16. Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.

    17. By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication

    18. By participating in this competition, you agree to all the Competition Rules set out above, without exception.

    19. A copy of these Competition Rules is made available at https://www.incredible.co.za/services/terms-and-conditions

  • Samsung Galaxy S20 Launch

    This competition is promoted by Incredible Connection a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).

    1.       This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.

    2.       Competition Period:

    The competition runs from 24th March to 23rd April 2020, both dates inclusive. No entries will be accepted after midnight on 23rd April 2020.

    3.  Who Can Enter:

    You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    4.  Exclusions:

    Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

    5.  How to Enter:

    a.     Go to the Incredible Connection Facebook competition post and provide us with your answer to the question below.

     b.    Name 4 Product Features of the Samsung Galaxy S20 Ultra

     c.     Once your comment is posted you will be entered into the competition (It is within the Promoters sole discretion to disqualify any participant who posts any inappropriate comment or uses inappropriate language on the Facebook competition post)

    d.    Once your comment is posted you will be entered into the competition.

     e.     Stand a chance to win a Samsung Galaxy S20 Ultra valued at R26 999.00

     6. Number of entries per Entrant: One Entry per person.

    7. Entry Fee: There is no entry fee to participate in the competition. 

    8. Winner draw:

    8.1  The winner (1) will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney.

    8.2  The draw will take place onthe 30th April 2020.

    8.3  The Prize will be couriered to each winner so your delivery address detail will be required to fulfill the delivery. The delivery will be completed by a third party courier service.  

    8.4  Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Phone Call by the Incredible Connection Marketing Coordinator within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.

    1. The winner may be asked to participate in marketing activities, including by having his/her photograph   taken, but he/she will be entitled to decline to do so.
    2. The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.
    3. The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.
    4. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.
    5. The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.
    6. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.
    7. By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.
    8. Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.
    9. By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication
    10. By participating in this competition, you agree to all the Competition Rules set out above, without exception.
    11. A copy of these Competition Rules is made available at https://www.incredible.co.za/services/terms-and-conditions
  • MacAfee Competition

    This competition is promoted by Incredible Connection a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a subsidiary of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) and Incredible Connection being a brand of the JD Group (the “Promoter”).

    1. This competition (the “Competition”) shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
    2.   Competition Period :The competition runs from 16 April to 30 April 2020, both dates inclusive (the “Competition Period”). No entries will be accepted after midnight on 30 April 2020.
    3.  Who Can Enter

    You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s sole discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. 

    4.  Exclusions

    Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

    5.  How to Enter

    Purchase any 1 (one) of the MyCybercare McAfee digital products from www.incredible.co.za during the Competition Period and you will be automatically entered into the competition to win 1 (one) of 2 (two) sets of Air pods Pro.

    6.  Number of entries per Entrant

    You will receive one entry for every MyCybercare McAfee digital product purchased during the Competition Period.

    7.   Entry Fee

    There is no entry fee to participate in the Competition.

    8.   Winner draw

    8.1.   The 2 (two) winners will be chosen randomly under the supervision of an independent accountant, registered auditor or attorney.

    8.2.   The draw will take place on 1 May 2020.

    8.3.   The Prize will be couriered to each winner so your delivery address detail will be required to fulfil the delivery. The delivery will be completed by a third party courier service instructed by the Promoter.

    8.4.   Should the Competition draw be postponed, a decision which will be in the sole discretion of the Promoter, to another date for any reason whatsoever, the new draw date will be published on the website cited below within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor or attorney to establish whether it meets the Competition’s qualifying criteria and if so that the entrant will be the Competition winner (the “Winner”), subject to the Promoter being able to contact that Winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The Winner will be notified by telephone by the Promoter’s Marketing Coordinator within 48 (forty eight) hours of the random draw taking place. The Promoter will attempt contact with the Winner at least 3 (three) times, but if the Promoter is unable to contact the Winner within 2 (two) days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible Winner. The Winner will be announced on the Promoter’s webpage as cited below.

    9.  The Winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.

    10. The prize is exclusively for the benefit of the Winner and is neither transferable nor exchangeable for cash or otherwise.

    11. The Winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.

    12. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this Competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this Competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition.

    13. The laws of the Republic of South Africa govern this Competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the Competition.

    14. The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.

    15. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.

    15. By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.

    16 Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.

    17. By entering this Competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication.

    18. By participating in this Competition, you agree to all the Competition Rules set out above, without exception.

    19. A copy of these Competition Rules is made available https://www.incredible.co.za/services/terms-and-conditions

  • New Iphone SE Giveaway Competition

    New Iphone SE Giveaway Competition

    1. This competition is promoted by Incredible Connection a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a subsidiary of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) and Incredible Connection being a brand of the JD Group (the “Promoter”).

    This competition (the “Competition”) shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.

    2. Competition Period

    The competition runs from 17th April to 31st May 2020, both dates inclusive (the “Competition Period”). No entries will be accepted after midnight on 31st May 2020.

    3. Who Can Enter

    You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s sole discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    4.    Exclusions

    Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

    5.  How to Enter

    5.1.   Consumers need to register online on www.incredible.co.za with their Names, ID Number and Contact details (both cellphone and email address) to stand a chance. 

    5.2.   Once you have registered your details online you will be entered into the competition.

    5.3.   Stand a chance to win the NEW IPHONE SE

    6. Number of entries per Entrant

    One Entry per person. Only one prize per person.

    7. Entry Fee

    There is no entry fee to participate in the Competition.

    8.  Winner draw

    8.1.   The 1 (one) winner will be chosen randomly under the supervision of an independent accountant, registered auditor or attorney.

    8.2. The draw will take place on 05th May 2020.

    8.3. The Prize will be couriered to each winner so your delivery address detail will be required to fulfil the delivery. The delivery will be completed by a third party courier service instructed by the Promoter.

    8.4. Should the Competition draw be postponed, a decision which will be in te sole discretion of the Promoter, to another date for any reason whatsoever, the new draw date will be published on the website cited below within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor or attorney to establish whether it meets the Competition’s qualifying criteria and if so that the entrant will be the Competition winner (the “Winner”), subject to the Promoter being able to contact that Winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The Winner will be notified by telephone by the Promoter’s Marketing Coordinator within 48 (forty eight) hours of the random draw taking place. The Promoter will attempt contact with the Winner at least 3 (three) times, but if the Promoter is unable to contact the Winner within 2 (two) days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible Winner. The Winner will be announced on the Promoter’s webpage as cited below.The Winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.

    The prize is exclusively for the benefit of the Winner and is neither transferable nor exchangeable for cash or otherwise.

    The Winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.

    The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this Competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this Competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition.

    The laws of the Republic of South Africa govern this Competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the Competition.

    The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.

    No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.

    By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.

    Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.

    By entering this Competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication.

    By participating in this Competition, you agree to all the Competition Rules set out above, without exception.

    A copy of these Competition Rules is made available at https://www.incredible.co.za/services/terms-and-conditions

     

     

  • Canon South Africa Printers Cashback Promotion 2019

    1. PROMOTIONAL PRODUCTS, PARTICIPATING RETAILERS, PROMOTIONAL PERIOD AND PARTICIPANTS

    1.1. This promotion is only available on purchases made of any of the products listed below (the “Promotional Products”) within South Africa between Sunday 1st December 2019 and Saturday 29th February 2020 inclusive (the “Promotional Period”). All other products are excluded.
    1.2. All Participants must be aged 18 or over and must be a South African resident.
    1.3. All Participants are deemed to have agreed to be bound by these terms and conditions.
    1.4. Purchases of second hand, refurbished or reconditioned products, or products which are counterfeit or infringe the intellectual property rights of the Canon group of companies in any way (for example, including but not limited to parallel or “grey” products) will not qualify under this promotion.

    PROMOTIONAL PRODUCTS

    Product

    Amount in ZAR

    PIXMA G1411

    R 500

    PIXMA G2411

    R 350

    PIXMA G3411

    R 400

    PIXMA G4411

    R 700

    MAXIFY MB2140

    R 200

    MAXIFY MB2740

    R 300

    MAXIFY MB5140

    R 400

    MAXIFY MB5440

    R 500

    PIXMA PRO-100S

    R 1,000

    PIXMA PRO-10S

    R 1,500

    imagePROGRAF PRO-1000

    R 2,000

    GM2040

    R 800

    PIXMA G5040

    R 900

    PIXMA G6040

    R 1000

    i-SENSYS MF113

    R 300

    i-SENSYS MF237W

    R 300

    MF635/MF645Cx

    R 500

     2. HOW TO PARTICIPATE

    2.1. To enter the cashback promotion, the Participant must purchase a Promotional Product from a Participating Retailer during the Promotional Period. Sunday 1st December 2019 and Saturday 29th February 2020.

    2.2. The consumer of the purchased product must submit a valid claim online between 00.00 on Sunday 1st December 2019 and midnight on Tuesday 31st March 2020.
    2.3. Claims must be submitted by fully and correctly completing (including specifying a valid EEA product serial number) a claim form online, at https://canon-south-africa-cashback-2019-2020.sales-promotions.com/
    2.4. While submitting a claim online, participants will need to scan and upload the original receipt.   Participants will then receive an email confirming that their claim has been received. If you do not receive a confirmation email within 24 hours of processing your claim, or do not have access to a computer, please contact [email protected]
    2.5. The Promotional Products are subject to availability while stocks last. Canon will not be liable for the failure of retailers to fulfil orders of Promotional Products during the Promotional Period.
    2.6. Canon will not process any claims received after the closing date midnight of Tuesday 31st March 2020. Canon will not process claims which are in its opinion incomplete or illegible. Canon will not be responsible for claims delayed or not successfully received. 
    2.7. A consumer may only claim up to a maximum of 6 promotional items during the Promotional period.  Only one claim per promotional item may be made.
    2.8. A customer may only claim once per promotion item bought, based on the specific serial number.
    2.9. Dealers and resellers of Canon Products are not legible for Cash back
    2.10. This promotion cannot be redeemed in conjunction with any other promotion – unless specifically allowed within the T&C’s of the other promotion

     3. CASHBACK

    3.1. Participants will receive Cashback in the amounts shown for purchases of Promotional Products.
    3.2. Upon receipt and verification of the claim, Canon will arrange for a direct BACS transfer payment to the Participant’s bank account. No alternative arrangement will be entered into and no cash or cheque will be provided.
    3.3. Canon will endeavor to transfer via BACS within 4-6 weeks of receipt of a complete and valid claim.
    3.4. Only one BACS payment will be issued per valid claim.
    3.5. If you are South Africa VAT registered and you receive a cashback, it may reduce the taxable value of your purchase and so you may need to reduce your input tax accordingly.

    4. THE PROMOTER

    4.1. The promoter is Canon South Africa Pty. Ltd. 1st Floor , Block C , Southdowns Office Park , Southdowns , Centurion ( Reg No. 1999/21667/07 _ Vat # 4940185293 ).

    5. DISCLAIMERS

    5.1. To the fullest extent permitted by law, Canon shall not be liable for any loss, damage or injury of any nature howsoever caused, sustained by any Participant under this promotion. However, nothing in these rules shall have the effect of excluding or restricting Canon’s liability for personal injury or death caused by the proven negligence of Canon’s employees or agents.
    5.2. Canon reserves the right to void, amend, and/or change this promotion at any time without incurring any liability whatsoever.
    5.3. Canon reserves the right to audit any claims to ensure compliance with these terms and conditions and to request additional information and supporting documents. Canon reserves the right to exclude claims and/or Participants if it suspects that the promotion is being abused in any way. Canon’s decisions in relation to the promotion are final and no correspondence will be entered into.

    6. DATA


    6.1. Any personal data submitted to us will be processed by Canon South Africa Pty. Limited, its agents or associated group companies for the purpose of administering this Promotion and, if applicable, for marketing purposes – in cases when Participants have opted-in to receive marketing communication from Canon. For further details of how we use your data when you opt-in for marketing purposes, please see our Consumer Privacy Policy 
    6.2. If Participants do not wish for their contact information to be used for marketing purposes or to enable Canon to contact them in future regarding similar promotions, they should NOT check the relevant “opt-in” box when completing the claim form.
    6.3. The personal data provided is held securely and may be transferred on a secure server outside the EEA.

    Cookie Information

    Contact Us

    Promotional mailbox

    Copyright © 2019

    JD Consumer Electronics and Appliances (Pty) Ltd t/a Incredible Connection and its directors, officers and employees shall not be responsible and disclaims all liability for any loss, damage (whether direct, indirect, special or consequential) and/or expense of any nature whatsoever, which may be suffered as a result of or which may be attributable, directly or indirectly, to the above mentioned promotion/competition undertaken by Canon and your participation in same.

  • Spotify Swag Bag & Voucher Competition

    This competition is promoted by Incredible Connection a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).

    1.  This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.

    2.  Competition Period:

    The competition runs from 9th December to 23rd December 2019, both dates inclusive. No entries will be accepted after midnight on 23rd December 2019.

    3.  Who Can Enter:

    You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    4.  Exclusions:

    Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

    5.  How to Enter:

    a)  Go to the Incredible Connection Facebook competition post and provide us with your answer to the question below:  Name the steps required to redeem a Spotify Premium Prepaid Card  

    b)  Once your comment is posted you will be entered into the competition (It is within the Promoters sole discretion to disqualify any participant who posts any inappropriate comment or uses inappropriate language on the Facebook competition post)

    c)  Once your comment is posted you will be entered into the competition.

    6.  Number of entries per Entrant: One Entry per person.

    7.  Entry Fee: There is no entry fee to participate in the competition.

    8.  1 of 30 Spotify Swag Bags and a 3 Month Spotify Voucher combo valued at R3000 each*

    9.  Winner draw:

    9.1  The 30 winners will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney.

    9.2  The draw will take place onthe 6th January 2020

    9.3  The Prize will be couriered to each winner so your delivery address detail will be required to fulfill the delivery. The delivery will be completed by a third party courier service.   

    9.4  Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Phone Call by the Incredible Connection Marketing Coordinator within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.

    10.  The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.

    11.  The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.

    12.  The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.

    13.  The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.

    14.  The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.

    15.  No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.

    16.  By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.

    17.  Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.

    18.  By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication

    19.  By participating in this competition, you agree to all the Competition Rules set out above, without exception.

    20.  A copy of these Competition Rules is made available at https://www.incredible.co.za/services/terms-and-conditions


     
  • Apple Terms and Conditions

    Offer only valid for tertiary students (above the age of 18) teachers, lecturers and faculty staff enrolled for 2020.
    In order to claim the discount the following the documentation is needed
    • Copy of ID. (Above the age of 18). No drivers licenses will be accepted
    • Copy of Student card or registration letter or employment letter (Must be stamped by Educational institution)
    • A valid ID for the Student or teacher from the university or higher education institution with the starting and ending dates of enrollment for the students , in case any of the previous are missing then an official letter from the university or institution is needed to proof that the student or teacher are affiliated with the University or institution.

  • New Samsung Unbox Competition February 2020

    1. This competition is promoted by Incredible Connection a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).
    2. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
    3.    Competition Period:

    The competition runs from 06 February – 29 February 2020, both dates inclusive. No entries will be accepted after midnight on 29 February 2020.02.05

    1.        Who Can Enter:

    You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    1.       Exclusions:

    Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

    1.      How to Enter:
    1. Follow the link on the applicable social media site and sign up to the Incredible Connection online newsletter
    2. Once you have signed up, you will automatically be entered into the competition
    3. Stand a chance to win either a his or hers Samsung Galaxy Active 2 Watches valued at R6999 each
    4. Number of entries per Entrant: One Entry per person.
    5. Entry Fee: There is no entry fee to participate in the competition.
    1.      Winner Draw:
    1. The 2 winners will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney. The winners will receive a male or female Galaxy Watch Active 2. No choice will be offered as to whether a male or female watch is awarded.
    2. Winners will be announced on all our social media pages:

    Facebook: @incredibleconnection

    Instagram: @IncConnection

    Twitter: @IncConnection

    You will have 10 business days to get in touch with us on any of the above Social Media sites regarding your prize. If after 10 business days we have not been able to contact you, we will select another winner.

    a. The draw will take place onthe 5th March 2020.

    b. The Prize will be couriered to each winner so your delivery address detail will be required to fulfill the delivery. The delivery will be completed by a third party courier service. 

    c. Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Phone Call by the Incredible Connection Marketing Coordinator within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.

    1. The winner may be asked to participate in marketing activities, including by having his/her photograph  taken, but he/she will be entitled to decline to do so.
    2. The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.
    3.  The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.
    4.  The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.
    5.  The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.
    6.  No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.
    7.  By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.
    8.  Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.
    9.  By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication
    10.  By participating in this competition, you agree to all the Competition Rules set out above, without exception.
    11.  A copy of these Competition Rules is made available at https://www.incredible.co.za/services/terms-and-conditions

     

  • Samsung Galaxy S20+ and S20 Ultra Bundle Promotion

    Please read this Promotion terms and conditions (“Terms and Conditions”) carefully. Participation in this Promotion will constitute your agreement to comply with these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not participate in this Promotion. This Promotion is only available while Stock lasts. Please refer to this website for the current Terms and Conditions for this Promotion: https://www.samsung.com/za/offer/

    All participants during the term of this Promotion agree to be bound by the following Terms and Conditions:

    1.         Promotion:

    1.1.  Samsung Galaxy S20+ and S20 Ultra and Samsung Galaxy Buds+ Bundle (“Promotion”).

    1.2.  The promoter of the Promotion is Samsung Electronics South Africa (Proprietary) Limited, Registration number: 1994/003872/07 and/or its agencies ("Organiser").

    2.         Promotion Period:

    2.1.  The Promotion will run from 6th March 2020 (00h00) to 12th March 2020 (23h59) (“the Promotion Period”) at any authorised store, retail outlet or online, within the Republic of South Africa.

    2.2.  The Redemption period will be open from 6th March 2020 (00h00) to 31st March 2020 (23h59) (“the Redemption Period”) and/or while stocks last. The offer is limited to the first thirty thousand (30,000) redeeming customers.

    2.3.  The Promotion Period may be extended or curtailed at the discretion of the Organiser.

    3.         Who may enter:

    3.1.  All participants must:

    (a)      be citizens of the Republic of South Africa and/or legal residents of the aforesaid country;

    (b)      be currently residing in the Republic of South Africa at the date of the commencement of the Promotion Period;

    (c)      be a natural person and be at least eighteen (18) years old at the date of the commencement of the Promotion Period;

    (d)      be in the possession of a valid South African identity document at the time of redemption of the Galaxy Buds+ device.

    (e)      have made a valid purchase of a Samsung Galaxy S20+ or S20 Ultra, with a valid IMEI number, purchased within the Republic of South Africa from an authorised network operator, retail outlet or online.

    (f)       be in the possession of a valid Proof of Purchase with verifiable details such as IMEI number, outlet from which the device was purchased from, and in other cases, the name of the purchaser.

    3.2.  Participation in this Promotion excludes the Organiser, their directors, members, partners, employees, agents, consultants, any other person who directly or indirectly controls or is controlled by them or any supplier of goods and services in connection with the Promotion and their spouses, life partners, parents, children, siblings, business partners or associates, unless:

    (a)      Participation in this promotion does include the Organiser, their directors, members, partners, employees, agents, consultants, any other person who directly or indirectly controls or is controlled by them or any supplier of goods and services, if they personally purchased a Samsung Galaxy S20+ or S20 Ultra for their own personal use. Proof of purchase will be verified at the Promoter’s discretion.

    (b)      Misrepresentation of customers by in-store sales representatives will result in the disqualification of the claim and possible legal action.

    4.        How to qualify for the Promotion:

    4.1.  the participant must:

    (a)  purchase and activate the Samsung Galaxy S20+ (SM-G985) or S20 Ultra (SM-G988) at any Samsung authorised network operator, retail outlet or online during the Promotion Period to qualify for one (1) x Galaxy Buds+ (SM-R175) per purchased device;

    (b)  the Promotion excludes the Samsung Galaxy S20 (SM-G980) from the offer.  Therefore, purchase of the S20 device does not qualify for the redemption of the Galaxy Buds+ offer.

    (c)  download the Samsung Members application (“App”) from the Google Play Store or Galaxy Apps on the purchased S20+ or S20 Ultra, and be a registered subscriber of the Samsung Members service managed by the Organiser.

    (d)  Redeem the Galaxy Buds+ device through the Samsung Members App between the period of 6th March 2020 and 31st March 2020, or while stocks last. The Buds+ offer is limited to the first thirty thousand (30,000) redeeming customers or while stocks last. (“Redemption Period”).

    4.2. Claims to redeem the Galaxy Buds+ device in respect of the device purchased during the Promotion Period and/or Redemption Period will not be accepted or processed after the 31st of March 2020 (23h59).

    4.3.  Proof of purchase of the device will, at the sole discretion of the Organiser, be required by means of an upload function as part of the redemption process.

    5.         Can I qualify more than once for the Promotion?

    5.1.  The Promotion is limited to one (1) Galaxy Buds+ device per valid device purchased (identifiable by the unique IMEI number).

    5.2.  Should there be any dispute in this regard, the Organizer shall be sole adjudicator of the dispute and the Organiser’s decision shall be final.

    6.         Offer:

    6.1.  The Promotion will afford the participant the opportunity to receive one (1) Galaxy Buds+ device per a device purchased.

    6.2.  The Galaxy Buds+ device is not transferable. No substitution, cash redemption, or assignment of the Galaxy Buds+ device is permitted.

    6.3.  The Galaxy Buds+ device may differ from that shown on the promotional material with regard to colour and specs and same shall be subject to availability and in the Organiser’s sole discretion to select same.

    7.         Terms of Delivery:

    7.1.  Delivery of the Galaxy Buds+ device will occur within four (4) weeks of receipt of confirmation of the participant’s valid and correct delivery details that have been supplied by the participant through the Samsung Members application.

    7.2.  Should the participant fail to supply valid delivery details upon redemption of the Galaxy Buds+ device through the Samsung Members application, the Galaxy Buds+ device will be forfeited.

    7.3.  Delivery of the Galaxy Buds+ device will occur by way of courier and the Organiser does not accept any responsibility for late/non arrivals and/or any damage to the Galaxy Buds+ device that may arise during its delivery to the participant.

    7.4.  Delivery will not be made to any stores nationwide, the customer will need to provide their personal address and not that of the store.

    7.5.  Sales representatives within participating stores may not claim the Samsung Galaxy Buds+ on behalf of a purchasing customer. Participants must redeem the Galaxy Buds+ on their own behalf.

    7.6.  In the event that the participant is unreachable (either telephonically or during the time of delivery) or fails to claim the Galaxy Buds+ device after two (2) attempts to deliver over a period of ten (10) working days, the Galaxy Buds+ device shall be forfeited.

    7.7.  The participant or a participant’s representative accepting the delivery on their behalf, must present a valid identity document at the time of delivery.

    7.8.  Deliveries will only be made within the borders of the Republic of South Africa.

    7.9.  Deliveries will occur from Monday to Friday during regular office hours (08h00 to 17h00) and no deliveries will be made on public holidays or over the weekends.

    8.         Limitation of Liability:

    8.1.  To the extent permitted by Consumer Protection Act No 68 of 2008 and any other applicable law:

    (a)   The participant and/or winner(s) hereby indemnifies the Organiser against any direct, indirect, special, incidental, consequential or punitive damages or loss of any kind regardless of how this was caused, and whether it arose under the law of contract or delict or otherwise, because of the participant’s entrance to the Promotion.

    (b)   The Organiser excludes all warranties (express or implied), representations and liabilities regarding this Promotion (other than for death or personal injury caused by its negligence and/or fraud).

    (c)   All personal information exchanged with the usage of third party applications will not be monitored or controlled by the Organiser. The participant bares the responsibility to ensure that it is aware of the terms and conditions applicable to usage of 7th party applications. The participant understands and agrees to indemnify the Organiser from all liability arising from whatsoever nature.

    9.         General:

    9.1.  In accordance with the confidentiality policies and practices of the Organiser, none of the entry details of any participant in this Promotion will be disclosed or used by the Organiser for any purposes other than for entry into the Promotion and in accordance with clause 9.7 below.

    9.2.  The participant is bound by the Samsung Members application terms and conditions, where more specifically, only one (1) account per Device is permitted to be registered for use of the Samsung Members application. Should there be any dispute in this regard, the Organisers shall be sole adjudicator of the dispute and the Organizers decision shall be final.

    9.3.  The Samsung Members application is downloadable from Galaxy Store and Google Play Store and it is supported on the Samsung Galaxy S20+ and S20 Ultra. The Organiser reserves the right, at any time, to verify the validity of participants (including a participant’s identity, age and place of residence) and to reject any participant who has not agreed to these Terms and Conditions. Errors and omission may be accepted at the Organiser's discretion. Failure by the Organiser to enforce any of its rights at any stage does not constitute a waiver of those rights.

    9.4.  If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Organiser, including but not limited to technical difficulties, unauthorized intervention or fraud, the Organiser reserves the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any participant; or (b) to modify, suspend, terminate or cancel the Promotion as appropriate, subject to the approval of relevant regulatory authorities.

    9.5.  Data charges may be incurred for downloading the Samsung Members application. Network rates apply.

    9.6   Participants acknowledge and accept that the Organiser shall utilise a third party agent to contact the participant to arrange delivery. In order to affect the contacting and delivery process, the Organiser shall provide the participant’s information to such third party agent.

    9.7   Details of participants will not be used by the Organiser for Samsung related communication should the participants opt-out to receive further communication from the Organizer.

    9.8   Information regarding the Promotion that is published on authorized advertising material will also form part of the Terms and Conditions of the Promotion.

    9.9  The Organiser may in its sole discretion amend these Terms and Conditions at any time, without notice, and such amendments shall be deemed to have taken effect from the date of publication of the revised Terms and Conditions on the Organiser’s website http://www.samsung.com/za/offer/ The onus rests on the participant to constantly check the website for updates to the Terms and Conditions.

    9.10   The Organiser reserves the right, at any time, to verify the validity of participants (including a participant’s identity, age and place of residence) and to reject any participant who has not agreed to these Terms and Conditions. Errors and omission may be accepted at the Organiser's discretion. Failure by the Organiser to enforce any of its rights at any stage does not constitute a waiver of those rights.

    9.11  If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Organiser, including but not limited to technical difficulties, unauthorized intervention or fraud, the Organiser reserves the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any participant; or (b) to modify, suspend, terminate or cancel the Promotion as appropriate, subject to the approval of relevant regulatory authorities.

    9.12    Save as permitted by law, the Organiser reserves the right to cancel, suspend or terminate this Promotion, without notice at any time, and such cancellation, suspension or termination shall be deemed to have taken effect from the date of publication on the Organiser’s website http://www. Samsung.com/za/offer/ liability shall lie against the Organiser in favour of any participant, winner(s) and/ or third party arising from such cancellation, suspension or termination. Therefore, the participant waives his/her right which they may have against the Organiser and hereby acknowledge that they will have no right of recourse or claim of any nature whatsoever against the Organiser.

    9.13 This Promotion is governed by these Terms and Conditions, as well as those of the relevant authorized participating stores, associated with this Promotion.

    9.14 Any dispute or claim arising out of or in connection with the Promotion shall be governed by and construed in accordance with the laws of South Africa.

    9.15 To the extent that these Terms and Conditions conflict with the terms and conditions of Samsung Members application, these Terms and Conditions will take precedence.

    9.16 The Organiser accepts no liability or responsibility, whether occasioned by any circumstance not foreseeable and not within its reasonable control for late or delayed delivery of the Galaxy Buds+ device owing to, but not limited to, stock unavailability, strike, lock out, destruction of the Galaxy Buds+ device on route by any means, any civil commotion or disorder, riot, threat of war, any action taken by governmental authority or public authority of any kind, fire, explosion, storm, flood, earth quake or other acts of God.

    9.17 If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable:

    (a)  It will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible; and

    (b) It will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.

    10. Consumer Protection Act:

    10.1 To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (the "Consumer Protection Act"), no provision of the Terms and Conditions are intended to contravene the applicable provisions of the Consumer Protection Act, and therefore all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the Consumer Protection Act are complied with.

    11. JD Consumer Electronics and Appliances (Pty) Ltd t/a Incredible Connection and its directors, officers and employees shall not be responsible and disclaims all liability for any loss, damage (whether direct, indirect, special or consequential) and/or expense of any nature whatsoever, which may be suffered as a result of or which may be attributable, directly or indirectly, to the above mentioned promotion/competition undertaken by Samsung Electronics South Africa (Proprietary) and your participation in same.

  • Beats Solo Pro (More Matte by Pharrell Williams) Competition

    This competition is promoted by Incredible Connection a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).

    1. This competition shall be conducted in accordance with the provisions of section 36 read with  Regulation 11 of the Consumer Protection Act No. 68 of 2008.
    1.        Competition Period:

    The competition runs from 24th February – 02nd March 2020, both dates inclusive. No entries will be accepted after midnight on 02nd March 2020.

    1.  Who Can Enter:

    You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    1. Exclusions:

    Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

    1.   How to Enter:
    1. Go to the Incredible Connection Facebook competition post and provide us with your answer to the question below.
    2. Tell us why you would love to own an Apple MacBook.
    3. Once your comment is posted you will be entered into the competition (It is within the Promoters sole discretion to disqualify any participant who posts any inappropriate comment or uses inappropriate language on the Facebook competition post)
    4. Once your comment is posted you will be entered into the competition.
    5. Stand a chance to win Beats Solo Pro (More Matte by Pharrell Williams) valued at R6 999
    6. Number of entries per Entrant: One Entry per person.
    7. Entry Fee: There is no entry fee to participate in the competition.

     

    8. Winner draw:

    8.1  The winner (1) will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney.

    8.2  The draw will take place onthe 10th March 2020.

    8.3  The Prize will be couriered to each winner so your delivery address detail will be required to fulfill the delivery. The delivery will be completed by a third party courier service.  

    8.4  Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Phone Call by the Incredible Connection Marketing Coordinator within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.

    1. The winner may be asked to participate in marketing activities, including by having his/her photograph  taken, but he/she will be entitled to decline to do so.
    2. The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.
    3. The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.
    4. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.
    5. The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.
    6. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.
    7. By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.
    8. Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.
    9. By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication
    10. By participating in this competition, you agree to all the Competition Rules set out above, without exception.
    11. A copy of these Competition Rules is made available at https://www.incredible.co.za/services/terms-and-conditions

     

  • Samsung Care Plus (24 Months Service plan ) R499 Once-Off Promotion For Galaxy S20,S20+ and S20 Ultra

    1. This promotional offer is subject to your acceptance of the Terms and Conditions set out herein.
    2. You acknowledge that you have read and understand these Terms and Conditions.  These Terms and Condition will govern the redemption of the offer from any Incredible Connection store.
    3. This promotion is promoted by Incredible Connection, trading under JD Consumer Electronics and Appliances (Pty) Ltd whereby when you purchase selected Samsung Galaxy S20 (as advertised) during the promotion period, online at www.incredible.co.za
    1. Promotion Period: The Promotion will run from 12 February 2020 at 08:00 to 6 March 2020.  No purchases will be accepted after midnight on 6 March 2020. (“The Promotion Period”).
    2. This Offer is only available online at www.incredible.co.za.
    3. The Offer is only applicable to one product per customer.
    4. Incredible Connections reserves the right, in its sole discretion and to the extent permitted by law, to amend these Terms and Conditions, at any time.
    1. How to qualify: Purchase a selected New Samsung Galaxy S20 from an Incredible Connection, online during the promotion period and receive an Incredible Connection online gift voucher (Voucher amount dependent on Samsung S20 model bought as advertised). The Samsung Galaxy S20 range will only be in stock from 6 March 2020 and delivery/collection will only be made thereafter.
    1. The Company assumes no liability whatsoever for any direct or indirect loss or damage arising from your participation in Offer or howsoever arising (whether arising from negligence or otherwise). All customers, whilst participating in this Offer, indemnify Incredible Connection and hold Incredible Connection harmless for any loss, damage, harm or injury (whether arising from negligence or otherwise) which may be sustained as a result of any claim, costs, expense, loss or damages which may be made by any third party.
    1. Incredible Connection assumes no risk and/or liability whatsoever for any interruption in services and/or the failure of any supplier to meet any technical element of this Offer which may result in you not successfully taking up the Offer.
    1. This Offer cannot be used in conjunction with any other promotional offer.

     

  • Apple Macbook Air Pre-Order

    1.  Application of terms and conditions. The terms and conditions laid out herein applies to all items pre-ordered online at Incredible Connection www.incredible.co.za, and is subject to our standard Terms & Conditions as listed on this website. You, the Customer, enters into the following 'Pre-Order' agreement with Incredible Connection a division of Connection Group Holdings Limited Reg No:1997/005390/06:
    2.  The Spirit of Fair Play. Because we pride ourselves in our customer service, diverse range of products and ability to meet the ever-growing consumer demands, we have allowed the pre-ordering of products on our website. The pre-ordering system essentially gives customers peace of mind that newly launched products can be secured before the official launch date thereby avoiding disappointment on or after the day. There are however times when unethical customers may try to take advantage of us and/or our systems so it is necessary to lay down the ground rules so that arguments can be prevented and/or resolved. We therefore would like to officially lay down the following ground rules for pre-ordering.
    3. Minimum Deposit. A minimum deposit (as advertised on the website) will be required for pre-orderable items from time to time. Pre-orders must be secured with 100% upfront payment, before delivery. A pre-order is considered secured only when the appropriate amount for deposit or full pre-payment is made. "Secured" means that we will to the best of our ability attempt to secure the relevant stocks, to fulfil the order. It does not mean that pre-orders will be fulfilled 100% of the time, as occasionally there are circumstances beyond our control, but rest assured that we will fulfil all pre-orders 99.9% of the time.
    4. Settling the Balance. Please be advised that Incredible Connection will be contacting you prior to the launch date to arrange for the settlement of the outstanding balance as per the advertised purchase price. We do however urge our customers to pay the full purchase price up-front so as to avoid the potential inconvenience of settling the outstanding balance before the launch date.
    5. Maximum order quantities. To protect our Customers from unscrupulous elements who attempt to profit from limited stock and market demands, we restrict Customers' pre-orders to a limited number of units per product ordered. This ensures that everyone gets their fair share.
    6. Pre-order status. All pre-orders are subject to stock availability. Sometimes manufacturers and suppliers are unable to stick to a delivery schedule and sometimes they are unable to fulfil their promise on quantities. However, to the best of our ability, we will only work with dependable, reliable and timely suppliers to protect your interests. Fortunately, these incidents are few and far between. For items for which severe shortage occurs, we will revert to the fairest basis which is first-pre-ordered, first-served. So it always pays to be quick and decisive when it comes to pre-ordering. Please note that the expected launch dates are subject to change at the manufacturer's discretion.
    7.  Changing your pre-order or cancelling it. In the event of changes to the advertised pricing, features or product offerings, the Customer will be notified and given an opportunity to continue, cancel or amend his/her pre-order. Refunds, changes and cancellations will only be possible for pre-orders that haven't been shipped to the Customer. Please allow for a potential variance, between the estimated pre-order price and the actual final retail price. The variance is usually applicable to imported items for which foreign freight, currency exchange rate fluctuations and of course, taxes. This usually works both ways, both for price increases and lower prices, subject to the final expenses incurred in importing the items.
    8. Deliveries & Part Shipment. Deliveries of pre-orders will generally be concluded within 72 hours of the advertised launch date, we will however endeavour to have your product delivered as close to the advertised launch date as possible, ensuring that you are one of the first to have the product. In the event of part shipment (partial shipment) as requested by the Customer, he/she will be liable for all the associated delivery charges.
    9.  Returns, Refunds and Exchanges. Incredible Connection reserves the right to provide refunds for orders that it no longer wishes to support/accept/fulfil. Please refer to the Returns, Refunds & Exchange Policy as listed on our website.
    10.  Determination of policies. At all times, Incredible Connection reserves the right to make any changes on all amendments, descriptions, updates, variations, assortments/bundles, prices, discounts etc., as it may deem fit, at its own discretion.
    11. Applicability. Incredible Connection will enforce all policies stated on its website at all times. Customers are advised to be mindful of the rules and regulations, terms and conditions of their purchases as per the policies listed here.
  • HP PC Digital Campaign

    1. Subject to terms and conditions, customers will qualify for an online voucher upon purchasing a qualifying HP product in the table below, purchased between the 28th and 30th of April 2020. This voucher can only be redeemed online.

    Description

    Voucher

    HP Pavilion 14 X360 Intel® Core™ i3-10110U 4 256GB 2-1

     R700 Incredible Connection online voucher

     

     

     

    2. To take advantage of the promotion, customers must complete the online redemption form (available at www.hpdomore.co.za/), attach proof of purchase in the form of the sellers’ invoice/receipt, via image/pdf attachment. Proof of order or dispatch note will not be accepted. The seller’s invoice must clearly show the customer details, HP part codes of the qualifying products purchased, the purchase price and the date of purchase. HP must receive the redemption form and supporting documents within the campaign dates.

    3. Customers providing an incomplete redemption form will be notified via email and offered the opportunity to provide the required items within seven calendar days. If the participant still fails to comply with the terms and conditions, the voucher redemption will be refused. HP will not be liable for any delay in responding outside of the seven-day timeframe.

    4. Customers will receive their voucher within 5 working days from verification of submission of their voucher redemption. The vouchers will only be emailed through should the submission be compliant and complete. These vouchers are limited and will be issued based on a first-come-first-serve basis.

    5. Customer will only be granted a voucher upon HP’s satisfaction that the customer has fully complied with these terms and conditions and the associated instructions.

    6. The voucher will not be granted to a customer who:

    a. has not purchased a qualifying HP Product within the promotional period from participating retailer; and/or

    b. has not supplied proof of purchase; and/or

    c. has purchased outside the campaign dates; and/or

    d. failed in any way to comply with these terms and conditions as determined in HP´s sole discretion.

    7. In addition to the invoice for the purchased product, HP reserves the right to request from the customer further evidence of purchase and/or ownership (e.g. photo of the serial number label, barcodes).

    8. Where this voucher constitutes a taxable benefit, all tax liability lies with the recipient.

    9. By participating in this promotion, the customer is agreeing to the terms and conditions.

    10. The offer is valid only in South Africa to end users. This offer may not be combined with any other promotional offers or special pricing offered on the qualifying products.

    11. This offer is not open to employees of HP, their agents, wholesalers, resellers, retail staff, retailers, participating stockists or anyone connected with the promotion.

    12. The vouchers must be claimed by the end user customer only. Retailers may not claim the voucher on behalf of their customers.

    13. All documentation submitted for this promotion becomes property of HP and will not be returned. Submission of false, incorrect, misleading or fraudulent documentation may result in disqualification from this promotion and future HP promotions and may result in the submitter being subject to prosecution.

    14. HP is not responsible or liable for any technical, hardware, software, server, website, or other failures or damage of any kind to the extent that this prevents the customer from or otherwise obstructs him/her in participating in the promotion.

    15. HP may withdraw, cancel or amend, this promotion and the terms and conditions at any time without prior notice.

    16. The decisions of HP in respect of any and all aspects of the promotion will be final and binding.

    17. In the event of false, erroneous entry submitted by the customer or overpayments made by HP and subject to HP serving not less than 28 days prior written notice the customer shall repay or reimburse any such false, erroneous or overpayments and the customer shall hold HP harmless and indemnify HP from any liability, claims, damages and tax liabilities arising in such circumstances.

    18. HP shall not be liable for any loss, damage or injury of any nature howsoever caused to customers pursuant to this promotion. However, nothing in these terms shall act so as to exclude or restrict HP’s liability for death or personal injury of customer proven to be caused by HP’s negligence.

    19. If a product is returned upon issuing the voucher, the value of the voucher may be deducted from the value of the refund.

    20. By participating in this promotion you consent to the use of your personal data by HP and/or any third party for the purposes of administration of the promotion and any other purpose to which you have consented. 

    21. All rights reserved. The law of South Africa shall apply exclusively. Should any of these provisions be or become invalid, the validity of the remaining conditions of participation shall not be affected. Any disputes arising under or in connection with them shall be subject to the exclusive jurisdiction of the courts of South Africa.

    22. HP South Africa (Pty) Ltd. 12 Autumn Road, Rivonia, Sandton.

    23. Should the customer have any queries they must email [email protected]

  • HP Neverstop Laser Promotion 14-27 May

    1. Subject to terms and conditions. This promotion runs from 14th May until 27th May 2020. Customers will qualify for an Incredible Connection voucher when purchasing a qualifying HP product as per the table below. The voucher can be redeemed on the www.hpneverstoplaser/ic.co.za website. Qualifying products are:

    HP NeverStop Laser 1000w – R 500 Incredible Connection voucher

    HP NeverStop Laser 1200w – R 600 Incredible Connection voucher

    1. To take advantage of the promotion, customers must complete the online redemption form (available at www.hpneverstoplaser/ic), attach proof of purchase in the form of the sellers’ invoice/receipt, via image/pdf attachment. Proof of order or dispatch note will not be accepted. The seller’s invoice must clearly show the customer details, HP part codes of the qualifying products purchased, the purchase price and the date of purchase. HP must receive the redemption form and supporting documents within the campaign dates.
    2. Once the redemption form and supporting documents have been submitted, the customer will receive a confirmation email. Should the customer have any queries they must email [email protected]
    3. Customers providing an incomplete redemption form will be notified via email and offered the opportunity to provide the required items within seven calendar days. If the participant still fails to comply with the terms and conditions, the shopping voucher redemption will be refused. HP will not be liable for any delay in responding outside of the seven-day timeframe.
    4. Customers will receive their Incredible Connection shopping voucher within 3-5 working days from verification of submission of their shopping voucher redemption. Shopping vouchers will only be emailed through should the submission be compliant and complete.
    5. Customer will only be granted an Incredible Connection voucher upon HP´s satisfaction that the customer has fully complied with these terms and conditions and the associated instructions.
    6. The Incredible Connection voucher will not be granted to a customer who: a. has not purchased a Qualifying HP Product within the promotional period from participating retailer; and/or b. has not supplied proof of purchase; and/or c. has purchased within the campaign dates; and/or d. failed in any way to comply with these terms and conditions as determined in HP´s sole discretion.
    7. In addition to the invoice for the purchased product, HP reserves the right to request from the customer further evidence of purchase and/or ownership (e.g. photo of the serial number label, barcodes)
    8. Where this shopping voucher constitutes a taxable benefit, all tax liability lies with the recipient. 10. By participating in this promotion, the customer is agreeing to the terms and conditions.
    9. The offer is valid only in South Africa to end users. This offer may not be combined with any other promotional offers or special pricing offered on the qualifying products.
    10. This offer is not open to employees of HP, their agents, wholesalers, resellers, retail staff, retailers, participating stockists or anyone connected with the promotion. 13. Shopping vouchers must be claimed by the end user customer only. Retailers may not claim the shopping voucher on behalf of their customers.
    11. 14. All documentation submitted for this promotion becomes property of HP and will not be returned. Submission of false, incorrect, misleading or fraudulent documentation may result in disqualification from this promotion and future HP promotions and may result in the submitter being subject to prosecution.
    12. 15. HP is not responsible or liable for any technical, hardware, software, server, website, or other failures or damage of any kind to the extent that this prevents the customer from or otherwise obstructs him/her in participating in the promotion.
    13. 16. HP may withdraw, cancel or amend, this promotion and the terms and conditions at any time without prior notice.
    14. 17. The decisions of HP in respect of any and all aspects of the promotion will be final and binding.
    15. 18. In the event of false, erroneous entry submitted by the customer or overpayments made by HP and subject to HP serving not less than 28 days’ prior written notice the customer shall repay or reimburse any such false, erroneous or overpayments and the customer shall hold HP harmless and indemnify HP from any liability, claims, damages and tax liabilities arising in such circumstances.
    16. 19. HP shall not be liable for any loss, damage or injury of any nature howsoever caused to customers pursuant to this promotion. However, nothing in these terms shall act so as to exclude or restrict HP´s liability for death or personal injury of customer proven to be caused by HP´s negligence.
    17. 20. If a product is returned (thus revoking the sales contract) no shopping voucher can be granted. In the case that the Incredible Connection voucher has already been issued, it must be fully paid back.
    18. 21. By participating in this promotion you consent to the use of your personal data by HP and/or any third party for the purposes of administration of the promotion and any other purpose to which you have consented.
    19. 22. All rights reserved. The law of South Africa shall apply exclusively. Should any of these provisions be or become invalid, the validity of the remaining conditions of participation shall not be affected. Any disputes arising under or in connection with them shall be subject to the exclusive jurisdiction of the courts of South Africa.

    HP Inc Pty Ltd, 12 Autumn St, Rivonia