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Terms and Conditions

  • Introduction

    1. Welcome to the website JD Consumer Electronics and Appliances (Pty) Ltd trading as Incredible Connection (hereinafter referred to as " Incredible Connection") at www.incredible.co.za(hereinafter referred to as the "website") with the registration number 1963/002315/07. Please take a moment to read these Terms and Conditions to understand how they apply to your use of the website and any products or services that you may order online. Your continued use of the website will constitute acceptance of the Terms and Conditions, unmodified by you.
  • Defects, Returns, Refunds & Guarantees

    1. Should you not be satisfied with your product purchased by from us by reason of a defect, incorrect choice of product, or otherwise, you may, under certain circumstances, be entitled to either be refunded or have the product repaired or replaced. As a valued customer, we shall at all times endeavour to provide you with the best customer service and ensure that all your rights in terms of the Consumer Protection Act are protected. As a gesture our commitment to you we have established a 'change of mind/ peace of mind' return policy, which is provided to you over and above the rights you have in terms of the Consumer Protection Act. In terms of this returns policy, we may consider replacing goods purchased with us within 14 days from the date of purchase if such goods are returned in their original condition and packaging. We regret that due to copyright laws and the nature of the goods, licensed software and games cannot be returned unless defective.
    2. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition.
  • Age Restriction On Sales

    1. Certain of our products bear age restrictions. It is your responsibility to ensure that you and/or the person for whom you may be buying the product, meet(s) such age restrictions (including, inter alia, games, DVD's and Videos) and that these restrictions are observed. Accordingly, you indemnify Incredible Connection and its affiliates from any and all liability in this regard, including any liability arising as a result of your failure to provide accurate information in this regard when completing the website registration process.
    2. No transaction concluded between Incredible Connection and a person under the age of 18 shall be binding upon Incredible Connection unless written consent thereto is received by Incredible Connection from your parent or legal guardian. Incredible Connection therefore reserves its right to request proof of identity prior to concluding any transaction with you. By your continued use of this website, you warrant that you are 18 years old or older.
  • Sales Records

    1.  Full sales records regarding the transactions between you and Incredible Connection shall be maintained on the website for a period of 12 months from the date of conclusion of the sale or related transaction. You shall thus only be able to view and print such record during such period, where after you shall be responsible for retaining your own record of the relevant sale or related transaction.
  • Conclusion of sale and availability of stock

    1. A sales order will only be deemed as completed once you have completed the purchase cycle and an approved payment/order confirmation is received. We will confirm your purchase order with you via your specified email. By you placing a product into your shopping cart or adding a product to a wish-list does not constitute a sale nor is such products, its price nor its quantities reserved. In the event that you complete the purchase cycle for such products at a later stage Incredible Connection cannot be liable to honor any Price changes or if such products are not available. Incredible Connection shall use reasonable endeavors to make the advertised stock available at the displayed price, for the period specified. To the extent of the expressed stock limitation (or availability) Incredible Connection shall supply the consumer with the same or equivalent stock as an alternative to the advertised stock, in the event of running out of stock on the expressed stock limits. (Incredible Connection may limit the quantity of sale goods per consumer.) Incredible Connection strives to ensure that we minimise out of stock situations. Incredible Connection will take all reasonable means to make your purchased product available at that price or alternatively we will advise on an equivalent product option as an alternative in this unfortunate occurrence of running out of stock. We will notify you of any delivery delays should we need to source a product. Please refer to our termination of sale process should you opt for a full refund.
    2. Clearance campaigns might be implemented from time to time where stock is available in limited quantities. HiFi Corp is not obliged to source stock or offer a similar or upgraded item for this sale as stock will no longer be available in future.
  • Displaying of prices

    1. All pricing displayed on the web is inclusive of the current South African VAT, in South African Rands and is subject to price changes and may change without any warnings or notifications. Please note that all prices displayed exclude the cost of delivery. Incredible Connection takes utmost care to ensure that the displayed prices are correct. If a mistake is made or incorrect price is displayed we will correct these as soon as we are made aware of the incorrect displayed price. However, should products be erroneously offered at incorrect prices and/or delivery charges for any reason whatsoever, specifically also including negligence or gross negligence on the part of Incredible Connection, Incredible Connection will not be obliged to sell products at such incorrect prices and/or delivery charges nor will Incredible Connection be held liable for any damages caused whatsoever as result of such erroneous prices, but shall refund monies paid by you should you not want the product at the correct price and/or deliver charge. All transactions are conducted in South African RAND (R) (ZAR) through PayU Payment Solutions (Pty) Ltd. When PayU Payment Solutions (Pty) Ltd processes a transaction for you via any of their secure payment web services, the transaction is encrypted. The PayU Payment Solutions (Pty) Ltd security policy can be found at: https://www.payu.co.za/faqs/security.
  • Governing Law and Jurisdiction

    1. This website is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law and, subject to the 'Disputes' clause of these Terms and Conditions, you and Incredible Connection submit to the non-exclusive jurisdiction of the South African courts.
  • Privacy Policy

    1. Incredible Connection respects your privacy and will handle your personal information with care. The privacy policy forms part of the website terms and sets forth the way Incredible Connection will collect, use, process, secure, retain and disclose your personal information. By visiting, accessing or using the website you agree to the terms, which include this privacy policy. In order to use certain services you may be required to provide your personal information. Incredible Connection reserves the right to amend the privacy policy from time to time. Incredible Connection will post the revised policy on the website. Each time you visit, access or use the website, you agree to the privacy policy posted on the website at the time.
    2. If you do not agree with anything in this policy, then you may not order any of our goods or order, register for, or use any of our services.

    DEFINITIONS

    1. Words defined in the website terms of use will have the same meaning in the privacy policy. In the privacy policy:
    2. “direct marketing” means any direct communication between Incredible Connection and you for the purpose of goods and service information, marketing goods or services, customer profile building and personal customer care;
    3. “information” means any information, including personal information that you provide to Incredible Connection;
    4. “interactive sections” means all sections of the website which allow you to communicate via the website with other visitors of the website or with Incredible Connection, including but not limited to forums, clubs, surveys, feedback forms, clubs and e-mails;
    5. "personal information" means information relating to an identifiable, living, natural person, and where its applicable, an identifiable, existing juristic person, including, but not limited to:
    6. Information relating to race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person
    7. information relating to the education or the medical, financial, criminal or employment history of the person;
    8. any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
    9. the biometric information of the person;
    10. the personal opinions, views or preferences of the person
    11. correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
    12. the views or opinions of another individual about the person; and
    13. the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about that person
    14. “we” or “us” or “Incredible Connection” means JD Consumer Electronics and Appliances (Pty) Ltd, a division of Pepkor Trading (Pty) Ltd trading as Incredible Connection. Incredible Connection is part of a group of brands that all trade under Pepkor Trading. When you share your information with one of our brands, you may be sharing it with one of the other brands. “website” means www.incredible.co.za
    15. “social media” means any social media platform, including, but not limited to Facebook, Twitter, YouTube and Pinterest.
    16. "you” or “user” means any person who accesses or uses the website.

    COLLECTION OF PERSONAL INFORMATION

    1. We collect certain information: when you make use of our services, necessary to provide the service to you; from your web browser; from cookies we may send to your computer and from web beacons on our website to track how you use our website and to try and give you a personalised experience; and optional information, that you provide when you upload or download content from our website or when you enter competitions, take advantage of promotions, respond to surveys or register and subscribe for certain additional services.

    ACTIVE COLLECTION OF PERSONAL INFORMATION

    1. You may also provide additional information to us on a voluntary basis (optional information). This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, order certain additional goods or services, or otherwise use the optional features and functionality of the website.
    2. In these situations, Incredible Connection will ask the user for particular information, and inform the user at each information point what information is mandatory and what information is optional, specifically in the instances of ordering any goods or services from us.

    BY PROVIDING US WITH ANY GOODS, SERVICES OR OPTIONAL INFORMATION YOU ARE CONSENTING TO US TO COLLECT YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE LAW AND IN THE MANNER DESCRIBED BELOW.

    1. You agree that Incredible Connection may collect, use and store your personal information to:
    2. establish and verify your identity;
    3. maintain and update Incredible Connection’s customer, or potential customer databases;
    4. greet you when you access the website;
    5. send you direct marketing material from which you will be able to opt out or unsubscribe;
    6. provide you with value added services like specialized services and knowledgeable staff, free advice, technical call centre, peace of mind supplier backed warranties as well as special corporate deals;
    7. send you messages about the website, your account, the goods and services we offer;
    8. communicate with you in general;
    9. customize the website to users' preferences;
    10. inform you of facts relating to your website access and use;
    11. improve the content of the website or any of our services; installation, guarantee, extended warranties, customer care and product reviews;
    12. inform you about Incredible Connection’s goods and services, including information particularly aimed at a specific user;
    13. inform you about competitions, promotions and special offers from Incredible Connection;
    14. do marketing and product research for Incredible Connection;
    15. provide you with targeted advertising when you access the website.

    PASSIVE COLLECTION OF PERSONAL INFORMATION

    1. Incredible Connection passively collects (i.e. without the user actively providing the information) information from your browser, including an IP address, browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie information, and the page requested.
    2. A cookie is an alphanumeric identifier which Incredible Connection’s computer system transfers to your hard drive through your web browser when you visit the website. It enables our system to recognize you when you visit the website again and to improve our service to you. It also enables us to diagnose problems with our server, to report and aggregate information, to determine the fastest route for your computer to use in connecting with the website, and how to better administer and improve the website. It also enables us to compile aggregate information about your website access and use.
    3. We can use this information to enhance the content of the website and to make it more user-friendly.
    4. Please note that you may disable the use of cookies by configuring your browser accordingly.
    5. You consent to the passive collection, use and storage of user's information

    DISCLOSURE / SHARING

    1. You agree that Incredible Connection may disclose, if needed, your personal information to:
    2. Incredible Connection affiliates;
    3. Employees or third parties contracted or employed by Incredible Connection to provide services for or to Incredible Connection, including for example, website hosting and development, joint content and services; customer support, technical support, financial services like credit or other payment processing, delivery services, to guide decisions about our products, services and communications (they will only use this information to send you marketing communications if you have requested their goods or services); and other support services. These companies require access to users' personal information to perform their functions and not for any other purposes and Incredible Connection will take all reasonable steps to enter into confidentiality and non-disclosure agreements with the relevant service providers;
    4. Any third party to investigate or resolve complaints, including abuse complaints;
    5. Credit bureaus to report account information, as permitted by law;
    6. Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the services to receive payments and you meet their criteria)
    7. Any third party who acquires all, or substantially all, of the assets or shares in Incredible Connection, any of Incredible Connection affiliates, and/or the Incredible Connection website, whether by sale, merger, acquisition or otherwise. We will disclose the transfer on the website;
    8. Governmental agencies, exchanges and other regulatory or self-regulatory bodies if Incredible Connection is required to do so by law or if Incredible Connection believes that this is necessary to:
    9. comply with the law or with any legal process;
    10. protect and defend the rights, property or safety of Incredible Connection, its affiliates or their customers;
    11. prevent or deal with fraud or the abuse, misuse or unauthorized use of the website;
    12. protect the rights, property or safety of members of the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, Incredible Connection will proactively disclose this information to the appropriate regulatory bodies and commercial entities).
    13. You agree that Incredible Connection may use your personal information to compile profiles for statistical purposes and may trade with these profiles and statistical data, provided that the third party will not be able to link the profiles or statistical data to the user.

    SELLING

    1. We will not sell or distribute your personal information unless as specifically stated in this policy. No personal information will be disclosed to anyone except as provided in this privacy policy.

    MONITORING

    1. Incredible Connection may monitor, intercept, read, block, or delete communication over its information systems.

    SECURITY

    1. Incredible Connection takes reasonable steps to put in place and maintain electronic procedures and systems with reference to accepted technological standards to secure all information under its control.
    2. Our hosting company will host our website in a secure environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorise access to personal information only for those employees who require it to fulfil their job responsibilities.

    ACCURATE AND UP TO DATE

    1. We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes explicitly defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, by emailing us, or by phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
    2. You may update or correct your personal information to ensure it is accurate, current, and complete, by e-mailing Incredible Connection Head office at [email protected]
    3. Incredible Connection will take reasonable steps to correct or update such information as soon as possible.
    4. You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of the pages on our website.

    RETENTION OF PERSONAL INFORMATION

    1. We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:
    2. retention of the record is required or authorised by law; or
    3. you have consented to the retention of the record. During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.

    TRANSFER OF PERSONAL INFORMATION OUTSIDE OF SOUTH AFRICA

    1. We may transmit or transfer personal information outside South Africa to a foreign country. Personal information may be stored on servers located outside South Africa in a foreign country whose laws protecting personal information may not be as stringent as the laws in South Africa. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.

    USERNAMES AND PASSWORDS

    1. You acknowledge that Internet communications and transactions are not 100% secure or error free. In particular, information may not be secure in transit from the user to the website.
    2. Moreover, where the user provides particularly sensitive personal information like passwords, ID numbers, or other special access features on this site, it is the user's responsibility to maintain the confidentiality of it and to safeguard them.

    CHILDREN

    1. The website is not targeted at children under the age of EIGHTEEN and Incredible Connection will not knowingly collect information from users in this age group
    2. We encourage parents to talk to their children about the use of the Internet and information they disclose to websites.

    UNAUTHORIZED USE

    1. Unauthorized use of information systems may be a violation of the law, including the Electronic Communications and transactions Act 25 of 2002 and the agreement between you and Incredible Connection. A violation may result in civil and criminal penalties.

    QUERIES AND COMPLAINTS

    1. If you have any queries or complaints concerning this privacy policy and its application, you may contact the compliance officer at [email protected]

    RESOLUTION OF DISPUTES

    1. If a dispute between Incredible Connection and a user concerning the interpretation or application of this privacy policy remains unresolved, and the user wants to pursue the dispute, the user must refer the dispute to arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa.
    2. The arbitration proceedings must be conducted in Johannesburg in English.
    3. The arbitration ruling will be final and the unsuccessful party will pay the costs of the successful party on an attorney and own client scale.
  • External Social Media Policy

    INTRODUCTION

    1. We operate various social media communities on various social media services and are glad to have you as a community member. We encourage you to publish content and interact with us and other community members through our communities.

    COMUNITIES

    1. This policy applies to your conduct on any of our communities on any social media service. Social media is a broad term that covers any existing or future digital tool or other kind of technology that allows one person to publish the same message to many people in a public or semi-public forum at the same time using the Internet or a similar communications network.

    NOT OUR VIEWS

    1. We’re always glad to hear from you and encourage you to engage through our social media communities, but what you and other community members publish on our social media communities do not necessarily reflect our views. In fact, the views you and other community members express are yours or theirs alone and not ours.

    RESPONSE TIME

    1. We will do our best to reply to anything that you publish to our social media communities or send directly to us through social media within a reasonable time, but there may be times when we take longer to reply to you. We generally moderate our social media communities from 08h00 to 17h00 on weekdays other than public holidays. We also generally have reduced hours for replying to anything published after hours, on the weekend, or on public holidays. We may also sometimes only reply to these on the next available working day. However, we are not liable for responding within an unreasonable time or failing to respond to you at all.

    NO ENDORSEMENT

    1. We appreciate it when you post content to our social media communities and we may acknowledge it with a ‘like’, ‘retweet’, ‘favourite’, or other way of acknowledging it depending on the particular social media service you published it on. But, the mere fact that we acknowledge something you publish does not mean that we endorse it in any way. We only endorse something if we explicitly say that we do in writing.

    PROHIBITED CONDUCT

    1. We believe in freedom of speech and we encourage you to conduct yourself as you please (within reason) on our social media communities, provided that it doesn’t amount to abuse. You’re allowed to respectfully disagree with someone, but you’re not allowed to attack them personally. You may not engage in any of the following prohibited conduct:
    2. discrimination, which means treating someone in a certain way based on prejudice – like racism, homophobia, bigotry, or other kinds of prejudice.
    3. hate speech, which means attacking someone based on their attributes – like their gender, ethnicity, religion, race, disability, or sexual orientation;
    4. harassment, which means harming someone or threatening to harm them – like bullying, intimidation, or stalking; or
    5. trolling, which means a specific way of harassing someone online by intentionally sowing discord, starting arguments, or publishing objectionable content.

    PROHIBITED CONTENT

    1. We look forward to having your content on our social media communities and want you to feel empowered to publish anything within reason. But, you may not publish any prohibited content including:
    2. illegal content that is prohibited by law – like child pornography, pirated content, or content that otherwise infringes someone else’s copyright or other rights;
    3. harmful content that could cause harm to someone – like defamatory comments, fraudulent claims, or untrue statements;
    4. offensive content that could reasonably offend someone – like pornography, obscenities, or anything intended to shock someone; or
    5. impermissible content – contrary to any codes or standards that we subscribe to and make you aware of. Competitions We run promotional competitions through social media from time to time. These promotional competitions are regulated by rules that determine what entries we accept, how we randomly select winners, and how the competition is monitored by auditors or other monitoring parties. The law requires us to have these rules and to appoint an external party to oversee that the competition is conducted fairly and according to the rules. A copy of the rules is available to you on request if you are an entrant or available on our websites. You may not engage in any of the following prohibited conduct:
    6. unjustified outcries, which means strong expressions of public disapproval or anger based on false assumptions – like “The competition was rigged!” (our competitions are run strictly in accordance with the law and any baseless claim to the contrary is defamation against us);
    7. discriminatory objections, which means negative comments about the competition or its results based on attributes of the individual entrants or winners, including their gender, ethnicity, religion, race, disability, or sexual orientation – like “I can’t believe only [insert attribute here] people won!” or “Not even a single [insert attribute here] person won!” (anyone is allowed to enter our competitions and winners are randomly chosen by computer software under the supervision of an external party – no one has any control over who wins or who does not and there may be multiple winners with a single attribute and none with yours); and
    8. prohibited discussions, which means certain aspects of promotional competitions that we are not allowed to talk to you about in terms of our promotional competition rules, like the personal details of the winners. We also advise you not to share personal information on any public platform. Rather send us a private inbox message to keep your personal details safe.

    REPORT

    1. Unfortunately, other community members may not abide by this policy and you may have to report them to us. You should not feel bad about reporting your fellow community members if you have a legitimate reason to think that they have breached this policy, particularly if they have done something to negatively affect you. However, you should not report anyone lightly. Any use of our reporting facility to censor discussion may itself be regarded as a breach of this policy.

    MODERATION

    1. Each social media community has features that allow us to edit or completely remove published content under certain circumstances. We value your contributions to our communities and will never use these features to edit or remove content you publish unnecessarily. But, as the moderator of our social media communities we are responsible for overseeing their content. We have complete discretion to edit or remove anything you publish on our social media communities that we think is inconsistent with this policy without notice to you. We may also impose filters on our social media communities depending on the features of the relevant social media service that prevent you and other community members from posting content containing certain keywords in the first place. We may moderate any of the following things as described above among others:
    2. anything that is not relevant to a social media community or the conversation in question;
    3. anything that results from prohibited conduct, including discrimination, hate speech, harassment, or trolling;
    4. prohibited content, including content that is illegal, harmful, offensive, or impermissible; or
    5. prohibited promotional competition related content, including unjustified outcries, discriminatory objections, or prohibited discussions

    QUERIES AND REINSTATEMENT

    1. If we have removed anything that you have published, you may ask us for reasons why it was removed. We will do our best to inform you of the reason for removal, but are not required to do so. We also need not tell any other community members why we have decided to remove your content. Unfortunately, there may be times when we cannot give detailed legal reasons for why we have decided to remove anything you publish. We will only reinstate your removed content if we have a compelling reasons to do so.

    RECOURSE

    1. There may come a time when you or another community member breaches this policy in a way that calls for action from our side. We have absolute discretion to take action if we deem you to have breached this policy and may take recourse against you in the form of a suspension or a ban.

    SUSPENSION

    1. We may suspend your right to participate in any of our social media communities if you do not comply with this policy, which means that you will not be able to access it for a period of time. Some social media services do not allow the temporary suspension of community members, in which case we may ban you instead.

    BANS

    1. We may ban you from any of our social media communities outright under extreme circumstances, which mean that you will not be able to access it for the foreseeable future.

    OTHER ACCOUNTS

    1. We may also ban or suspend any other social media accounts that we suspect you to be operating through after we have taken recourse against you through your initial account.

    APPEALS

    1. If we have suspended or banned you, you may appeal to us to reinstate your access to a social media community. We will provide you with steps to take to ask to be reinstated by email if we decide to suspend or ban you so that the process is as just and equitable as possible.

    THIRD PARTY LINKS

    1. Links on our social media communities may lead you to third-party websites. Third-parties other than us control these websites. We are not responsible for the content on those sites.
  • PAIA Manual

  • Security

    1. Any person that delivers or attempts to deliver any damaging code to this website or attempts to gain unauthorised access to any page on this website shall be prosecuted, and civil damages shall be claimed in the event that Incredible Connection suffers any damage or loss..
    2. You agree and warrant that your log-in name and password shall:
    3. be used for your personal use only; and
    4. not be disclosed to any third party.
    5. You allow Incredible Connection to take all reasonable steps to ensure the integrity and security of the website and back-office applications.
    6. All credit card transactions are encrypted and handled by a third party Supplier called Setcom (Pty) Ltd. Incredible Connection's registration documents and the website's registered domain name are checked and verified by GeoTrust Incorporated.
  • Yuppie Chef T&C's

    1. One Yuppiechef voucher to the value of R750.00 will be issued with the purchase of any Macbook Air 13” or R1500 with the purchase of any Macbook Pro 13” from Incredible Connection between 24 January 2019 and 31 July 2019.
    2. This promotion is only available for purchases on and between 24 January 2019 and 31 July 2019.
    3. To qualify for the above voucher, the Purchaser needs to purchase a Macbook Air 13” or Macbook Pro 13” from Incredible Connection (online or instore), and register his/her details on www.incredible.co.za on or before 10 August 2019
    4. Only qualifying products purchased, will entitle the Purchaser to a Yuppiechef voucher. Any discounted product, refunded or exchanged unit will not entitle the Purchaser to a Yuppiechef voucher.
    5. Should the Macbook Air 13” or Macbook Pro 13” be returned for a credit / refund, the value of the Yuppiechef voucher will be deducted from the credited or refunded amount, irrespective of the balance remaining on the voucher.
    6. Registration on the above website alone, will not automatically entitle the Purchaser to a voucher: The details registered will be validated for authenticity, after which the Purchaser will receive an email, containing an electronic Yuppiechef voucher, with a unique voucher code. The email with the voucher will be sent to the email address, as entered by the Purchaser upon the above registration. Incredible Connection cannot take any responsibility for email addresses entered incorrectly by the Purchaser.
    7. Should you require assistance with the registration or issue of your voucher, kindly contact Incredible Connection on 0861 001 700 or email [email protected]
    8. For a full list of Yuppiechef Voucher terms and conditions, kindly refer to www.yuppiechef.com/voucher and click on Terms & Conditions
    9. Yuppiechef Gift Vouchers are not redeemable for cash and will not be replaced if lost, stolen, destroyed or used without permission.
    10. Yuppiechef Gift Vouchers cannot be resold to- or exchanged with a third party.
    11. This Yuppiechef Gift Voucher can only be redeemed online for purchases at www.yuppiechef.com
    12. Purchases will be deducted from the voucher amount until the Rand value reaches zero.
    13. The balance showing on the Yuppiechef system is binding.
    14. The Gift Voucher is valid for 36 months from the date of issue, as indicated on the email you received, containing the voucher
    15. Please note that delivery charges may apply in line with the delivery policy of Yuppiechef
    16. Gift Vouchers cannot be used to purchase another voucher on Yuppiechef
    17. Gift Vouchers cannot be used in conjunction with other Yuppiechef promotional vouchers.
    18. To check a voucher Value or Balance: Visit www.yuppiechef.com/giftcard
    19. Yuppiechef cannot refund in cash for purchases made with a marketing or promotional voucher. Yuppiechef will either reinstate the used voucher with a limited extension of the expiration date or issue you with a new one in line with the Yuppiechef  Returns Policy

    How to Redeem your Yuppiechef Gift Voucher

    1. Visit www.yuppiechef.com
    2. Shop as usual and add products to your Cart
    3. On the Cart page, browse to the “Vouchers & Discounts” section
    4. Enter your Voucher Code, e.g. 123-456-789
    • See the vouchers code on the left bottom corner of the emailed Gift Voucher
    1. Press the “Claim Voucher” button
    2. The page will refresh and the voucher amount will show in your Cart, and the discount will reflect in your Order Total.
    3. Check out as usual
    • If there is an outstanding amount for your Order, you can pay the balance as usual.
    • If the balance is zero, you’ll still need to check out, but you won't need to select a payment option. Simply press the “Order Now” button once you've entered your delivery details.
  • Changes to Agreement

    1. Incredible Connection may, in its sole discretion, change these Terms and Conditions or any part thereof at any time on notice to you. You bear the sole responsibility to ensure that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must refrain from placing any further orders on the website, or from further use of the website in any way.
  • Dispute Resolution

    1. Should a dispute arise between you and Incredible Connection on any matter arising out of these Terms and Conditions, and the matter is not resolved through the Customer Relations Department of Incredible Connection within 1 (one) calendar month to your satisfaction, then you are at liberty to submit your complaint to the National Consumer Commission (the "NCC")..
    2. Should such dispute be outside of the jurisdiction of the NCC, such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa which rules can be downloaded here
  • Address for Notices

    1. Incredible Connection chooses as its address for all purposes under these Terms and Conditions, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the Oaks, 6 Mellis Road, Rivonia, Johannesburg, South Africa, with a copy to be sent to [email protected]
  • Term of These Terms and Conditions

    1. These Terms and Conditions shall commence from the date on which they are published on the website and continue indefinitely, as amended by Incredible Connection from time to time, for so long as the website exists and is operational, Incredible Connection being entitled to terminate these Terms and Conditions and/or shut down the website at any time.
  • Copyright and Other Intellectual Property Rights

    1. These Terms and Conditions shall commence from the date on which they are published on the website and continue indefinitely, as amended by Incredible Connection from time to time, for so long as the website exists and is operational, Incredible Connection being entitled to terminate these Terms and Conditions and/or shut down the website at any time.
  • Electronic Communications

    1. When you visit the website or send e-mails to Incredible Connection, you consent to receiving communications from Incredible Connection electronically and agree that all agreements, notices, disclosures and other communications sent by Incredible Connection satisfy any legal requirements, including but not limited to the requirement that such communications should be "in writing".
  • Hyperlinks, Framing and Other

    1. Hyperlinks provided on this website to non-Incredible Connection sites are provided as is and Incredible Connection does not necessarily agree with, edit or sponsor the content on such web pages..
    2. No person, business or web site may frame this site or any of the pages on this website in any way whatsoever.
    3. No person, business or web site may use any technology to search and gain any information from this website without the prior written permission of Incredible Connection. Such permission could be obtained from [email protected]
    4. No person, business or website may circumvent our technology in any way, knowingly or unknowingly to their advantage. This may result in your order being cancelled or further action be taken to compensate JD Group Consumer electronics and Appliances division for any damage or harm caused by any such action.
  • Payment Options

    Incredible Connection Products, Price Availability

    1. All pricing displayed on the website is inclusive of the current South African VAT, is in South African Rands Only and is subject to price changes and may change without any warnings or notifications. Stock availability Stocks of all goods on offer are limited. Incredible Connection shall take all reasonable efforts to ensure that when stock is no longer available, that offers thereof are discontinued. However, should Incredible Connection be unable to fulfil any order placed by you at the advertised price due to stock having sold out, Incredible Connection will notify you and you will be entitled to a refund of the amount paid by you for such product, as explained in more detail in the Refund Policy ("Refund Policy") Should a product become Sold out we will have the right to cancel your order and refund you your payment including any applicable delivery fees, we cannot supply products that have been marked as sold out.
    2. Errors Please note that although Incredible Connection endeavours to accurately describe and/or depict each product on the website, some descriptions or photographs may be of a generic nature and not specific to the particular product you wish to buy. However, should you be dissatisfied with the product you receive for any reason, you are entitled to return the product to Incredible Connection for a full refund within 7 days of delivery. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition Please see our Refund Policy in this regard (which explains how and when you can be refunded, as well as how returns are to be made).
    3. Demo units are shop spoiled units that have been used in our stores, they come with the full supplier warranty.
    4. Special order products are products that may be purchased online only. Special order products must be paid for in full before your order can be shipped. The turnaround time for special order deliveries are 3-5 working days.
    5. Image Disclaimer: Where products are displayed with compatible devices, these devices will not be included as part of the sales price unless specifically identified as part of a product bundle. In all other cases images are shown to display products within a lifestyle setting and do not include part of a sales proposal including any said devices or lifestyle additions.

    Agreements of Sale

    1. Placing a product in a shopping basket without completing the purchase cycle does not constitute:
    2. an agreement of sale; and/or
    3. an order for such product, and as such, Incredible Connection may remove such product from the shopping basket if stock becomes unavailable and you cannot hold Incredible Connection liable if such product is not available when the purchase cycle is completed at a later stage.
    4. An agreement of sale only comes into effect if and when:
    5. you electronically submit a completed order for one or more products in your shopping basket; and
    6. payment is either authorised, or received by Incredible Connection in its bank account.
    7. Termination of Sales & Cancellation of Orders
    8. By Incredible Connection: Incredible Connection reserves the right, for purposes of preventing suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Incredible Connection, in whole or in part, on notice to you. Incredible Connection shall only be liable to refund monies already paid by you (see Incredible Connection's Refund Policy in this regard), and accepts no other liability which may arise as a result of such refusal to process any order/sale.
    9. By You: Save for certain exceptions, and subject to certain charges you are entitled to cancel any sale concluded on this website within 7 days after date of receipt of the goods and to obtain a refund. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/time frame (or where none is specified, beyond 30 days from the order date). Please read the Refund Policy for further details in this regard.
    10. Collect and pay in store; where you have selected to collect and pay for your order in-store, please allow the store to check that your items are ready for collection. You will receive an email when your order is “Ready to collect” Please collect your order within 48hours after receipt of the "Ready to collect" email notification. Orders will be cancelled if not collected within 48 hours after receipt of the "Ready to collect" email notification.

    Amounts Payable by You

    1. Prices The price of each product is displayed with the product listing. In the event of a sale or special offer, the discounted price is displayed.
    2. Delivery Costs These differ depending on a variety of factors, including product type, price, and weight, as well as whether delivery is to be made within, or outside, the borders of South Africa. We keep delivery costs information current on our website.
    3. Value Added Tax Value added tax at the rate of 14% is charged on goods bought by South African residents. VAT is not payable on orders if both the billing and the shipping address are international.
    4. Import Duties Import duties may be payable by recipients of goods in foreign countries. Incredible Connection does not know what import duties/levies may be payable and cannot calculate or estimate such costs. You are responsible for determining whether any such import duties/levies are payable and, if so, the amount thereof.
    5. Errors: Incredible Connection shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges for any reason whatsoever, specifically also including negligence or gross negligence on the part of Incredible Connection, Incredible Connection will not be obliged to sell products at such incorrect prices and/or delivery charges nor will Incredible Connection be held liable for any damages caused whatsoever as result of such erroneous prices, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.

    Payment Methods

    1. Subject to the exceptions listed below, your payment for any products ordered from Incredible Connection must be made to Incredible Connection's bank account in any one of the following ways:

    Credit card payments

    1. The website only accepts (3D Secure) South African bank issued Credit Card payments which include Visa and Master card. At the time of placing the order, the transaction details are presented to the bank for authorisation immediately. If bank's authorisation is not obtained, the order will be cancelled. Payment is not collected immediately it is a reserved for payment transaction. Only when the order is settle by incredible connection are the funds collected. Please note that Master Card Cheque and Debit Cards are not accepted.

    3D Secure:

    1. We are proud to introduce a more secure online shopping experience for you! Registration with 3D Secure is required when shopping online with us as a 3D secure merchant and no username and password to remember anymore. You will now receive a One-Time-Password (OTP) that will only be valid for one transaction when shopping at a 3D Secure merchant, protecting your Credit Card against fraudulent online use. We all love the convenience of shopping online, but are concerned about the risks that may be involved. This is why we a deploy technology, such as 3D Secure, which has been designed to protect you while you shop.

    Bank deposits & Electronic Funds Transfer

    1. Should you select to pay via a bank deposit or Electronic Fund Transfer: on completion of your order an instruction will be emailed to you regarding the acceptable methods in which monies must be deposited into Incredible Connection’s bank account which is subject to the following Terms and conditions:
    2. the full amount must be paid as per your order request within 48hours of placing your order;
    3. your order will be cancelled should you fail to deposit/transfer the funds within 48hours of placing your order
    4. for a direct deposit, the deposit must be in cash and in SA Rand only, (no other currency will be accepted)
    5. No cheque deposits are accepted
    6. your order number must be used in the reference section of the deposit slip or the electronic transfer, failure to include the order number as a reference may result in delaying the fulfilment of your order
    7. please email a copy of your deposit slip/transfer to [email protected]
    8. your delivery timeframe is dependant and will commence on the time and date of the funds reflecting in Incredible Connection’s account and on condition that your deposit slip has been mailed to [email protected]
    9. depending on the bank, some payments may take up to three business days to reflect in our account. In such circumstances there will be a delay in having your order shippe

    EFT Pro:

    1. On the successful completion of your EFT Pro you will receive an order confirmation email.
    2. When paying using PayU EFT Pro, the communication between you and your bank occurs as it normally would when you conduct an EFT.
    3. You will be redirected to the online banking login screen and will be prompted to login with your online banking credentials.
    4. You will receive a one-time pin which you would need to enter to confirm payment.
    5. The EFT must be in SA Rands (ZAR) only (no other currency will be accepted.). Incredible Connection cannot be held liable for any delays, cost associated to bank / admin charges and currency fluctuations.
    6. PayU EFT Pro merely facilitates the transaction between you and your bank. PayU does not store any online banking login details.
    7. Your delivery timeframe is dependent and will commence from the time and date of the successful EFT Pro confirmation (please refer to our delivery timeframes T&C’s for info).

    Masterpass:

    1. Please refer to Masterpass terms and conditions.
    2. By using Masterpass as an online payment method, you agree to the following terms and conditions:
    3. Any queries relating to your Masterpass account, statement or else will be directed to Masterpass
    4. Incredible Connection is in no way obliged to assist, direct or manage any Masterpass concerns, issues or general information requests and no such requests will be entertained
    5. Masterpass returns and exchanges will be dealt with in the same way as any other product return. Please refer to our Returns Terms and Conditions
    6. You will not be refunded in cash for any Masterpass transaction. Incredible Connection cannot be held liable for the time it takes for your application to be concluded and is in no way obligated to honor any promotional and or limited stock products should these be sold out after your application is approved.

    Deliveries

    1. Incredible Connection delivers within the borders of South Africa only.
    2. The Delivery option only commencers once the order has been verified and settled
    3. An order will only be settled once payment has been received and "Verified"
    4. Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box We do not deliver to any postal addresses ie: deliver to a post box or to any post offices. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors.
    5. Deliveries are done between 8 am and 5 pm on weekdays and not on Weekends or public holidays
    6. All deliveries are done by RAM Hand-to-Hand Couriers or a techxpert agent.
    7. ID may be requested upon delivery
    8. Same day delivery; This service is available throughout South Africa to Major Centres and will be affected by the same business day, (Monday to Friday, excludes weekends and public holidays) on condition that your order is placed and payment has been received before 10h00.
    9. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas. Should you live in an outlying area it may be more suitable to choose overnight or an economy delivery service

    Overnight:

    1. This service is available throughout South Africa to Major Centres and will be delivered, (Monday to Friday) on condition that your order and payment confirmation is received before 12h00. Orders received after 12h00 on a Thursday will be delivered on Monday and orders received after 12h00 on a Friday up to Sunday will only be delivered on the Tuesday thereafter. Overnight Deliveries excludes weekends and public holidays, and when an order has been placed on or before a weekend or public holiday. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

    Economy:

    1. This service is available throughout South Africa to Major Centres and will be affected within 3 to 5 working days, (Monday to Friday, excludes weekends and public holidays).
    2. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

    Free Delivery:

    1. This service is available throughout South Africa to Major Centres and will be affected within 5 to 10 working days, (Monday to Friday, excludes weekends and public holidays).
    2. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

    Next Day:

    1. This service is available throughout South Africa to Major Centres and will be delivered, (Monday to Friday) on condition that your order and payment confirmation is received before 12h00. Orders received after 12h00 on a Thursday will be delivered on Monday and orders received after 12h00 on a Friday up to Sunday will only be delivered on the Tuesday thereafter. Next Day Deliveries excludes weekends and public holidays, and when an order has been placed on or before a weekend or public holiday. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

    Purchasing Televisions.

    1. A valid TV license will be required in order to complete your purchase of this product.
    2. You will also be required to email / fax us an electronic copy of the TV license holder's SA ID Book and TV license, before we can dispatch your order.

    Shipping

    1. The Delivery option only commencers once the order has been verified and settled
    2. An order will only be settled once payment has been received and "Verified"
    3. Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box We do not deliver to any postal addresses ie: deliver to a post box or to any post offices. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors.
    4. The same day delivery option needs to be paid for and "Settled" by 10:00 am to be received the same day, if "Settled" after 10:00 am It will be delivered the following day. Same day delivery options only apply to major centres (Areas or Cities) Out Lying areas will receive it when the courier services the area
    5. The overnight delivery option needs to be paid for and "Settled" by 3:00 pm to be received the following day, if "Settled" after 3:00 pm It will be delivered the 2nd day. Overnight delivery options only apply to major centres (Areas or Cities) Out Lying areas will receive it when the courier services the area
    6. i.e. If an order is placed with the "same day delivery" option today but paid for or verified 3 days later before 10:00am. You will receive it on the third day, if it is paid for or verified after 10:00am on the third day you will receive it on the fourth day.
    7. Deliveries are done between 8 am and 5 pm on weekdays and not on Weekends or public holidays
    8. All deliveries are done by RAM Hand-to-Hand Couriers or a techxpert agent.
    9. ID may be requested upon delivery
  • Visa Checkout Terms of Service

    1. Important: Please carefully read the Visa Checkout terms of service ("Terms") on www.visa.co.za before using this as a payment method. By registering and creating a VISA CHECKOUT ACCOUNT, you have acknowledged that you understand and agree to all of the terms and have clicked an "I Accept" button OR AN EQUIVALENT INDICATOR with regards to the use of Visa Checkout. Please refer to www.visa.co.za for a full set of VISA CHECKOUT terms and conditions.
    2. By using VISA CHECKOUT as an online payment method, you agree to the following terms and conditions:t
    3. Any queries relating to your VISA CHECKOUT account, statement or unlawful payments will be directed to VISA CHECKOUT and not Incredible Connection
    4. Incredible Connection is in no way obliged to assist, direct or manage any VISA CHECKOUT concerns, issues or general information requests and no such requests will be entertained
    5. VISA CHECKOUT returns and exchanges will be dealt with in the same way as any other product return. Please refer to our Returns Terms and Conditions
    6. Incredible Connection cannot be held liable for the time it takes for your OTP that is required for 3D Secure payments, and is in no way obligated to honor any promotional and or limited stock products should these be sold out after your application is approved. For limited stock promotions we recommend that if you are not an existing VISA CHECKOUT user to please select a different payment method
  • Gift Cards Terms and conditions

    1. Physical Gift Cards:

    The Gift Card carries no value unless money is loaded onto the card either in store or electronically. The Gift Card may be used to purchase from any Incredible Connection store in South Africa. Purchases will be deducted from the balance on the Gift Card until there is a zero balance, however the value of the Gift Card balance may be increased at any stage. The Gift Card balance may be checked in store or through the Incredible Connection call centre on 0860011700. The balance as reflected on the Incredible Connection system will be considered binding. All transactions will be honoured to the maximum value of the Gift Card The Incredible Connection Gift Card is valid for a period of 3 (three) years from date of activation or upon full redemption thereof, whichever occurs earlier. However, where the balance of the Gift Card has been increased then it will remain valid for a period of (3) three years from the date of top-up or upon full redemption thereof, whichever occurs earlier – irrespective of the date of activation. Incredible Connection, it’s owners and it’s duly appointed agents will not be held liable for damage, loss, theft or copying of the original Gift Card, and it will not be held liable for any form of reimbursement or compensation of any nature whatsoever.

    1. Electronic Gift Cards:

    An electronic Gift Card is an SMS version of the physical Gift Card and the same terms and conditions apply. In addition to the following; Should you not utilize the full value of your Electronic gift card on your first purchase, the balance will be transferred to a physical gift card. The Electronic Gift Card cannot be topped up nor be SMS’d (Transferred) to a third party. Should the Electronic Gift Card be deleted or the Customer’s cellphone lost/stolen, Incredible Connection will be not be liable for any reimbursement of any nature. SMS can be resent, but only to the original number. The usage of the Electronic Gift Card is solely at the risk and discretion of the Customer Incredible Connection will not be held responsible for any cellular network service operator's delay in forwarding an Electronic Gift Card to you The Electronic Gift Card will only be accepted if a valid Electronic gift card number in SMS format is presented to the Cashier

    1. The Gift Card may not be:

    exchanged for cash; or Used for the payment of an account; or no cash change will be given on purchases made with the Gift Card.

    1. Security:

    You are responsible for the safekeeping of your Gift Card. Keep your Gift Card in a safe place as; if stolen, it may still be used to make purchases. Lost or Stolen Gift Cards will not be replaced or refunded. However, should you be in possession of the gift card number, you can call the Incredible Connection call centre Centre on 0860011700 to report it lost or stolen, we will then block the remaining amount on the Gift Card and transfer it to another Gift Card, available when you next visit an Incredible Connection Store.

    1. General;

    For all our purchase terms and conditions please refer to our website at www.incredible.co.za (http//www.incredible.co.za) Our in store signage, Our customer service help line 0860011700 or please ask any one of our store managers.

  • Pre-Order Terms and Conditions

    1. Application of terms and conditions. The terms and conditions laid out herein applies to all items pre-ordered online at Incredible Connection www.incredible.co.za, and is subject to our standard Terms & Conditions as listed on this website. You, the Customer, enters into the following 'Pre-Order' agreement with Incredible Connection a division of Connection Group Holdings Limited Reg No:1997/005390/06:
    2. The Spirit of Fair Play. Because we pride ourselves in our customer service, diverse range of products and ability to meet the ever-growing consumer demands, we have allowed the pre-ordering of products on our website. The pre-ordering system essentially gives customers peace of mind that newly launched products can be secured before the official launch date thereby avoiding disappointment on or after the day. There are however times when unethical customers may try to take advantage of us and/or our systems so it is necessary to lay down the ground rules so that arguments can be prevented and/or resolved. We therefore would like to officially lay down the following ground rules for pre-ordering.
    3. Minimum Deposit. A minimum deposit (as advertised on the website) will be required for pre-orderable items from time to time. Pre-orders must be secured with 100% upfront payment, before delivery. A pre-order is considered secured only when the appropriate amount for deposit or full pre-payment is made. "Secured" means that we will to the best of our ability attempt to secure the relevant stocks, to fulfil the order. It does not mean that pre-orders will be fulfilled 100% of the time, as occasionally there are circumstances beyond our control, but rest assured that we will fulfil all pre-orders 99.9% of the time.
    4. Settling the Balance. Please be advised that Incredible Connection will be contacting you prior to the launch date to arrange for the settlement of the outstanding balance as per the advertised purchase price. We do however urge our customers to pay the full purchase price up-front so as to avoid the potential inconvenience of settling the outstanding balance before the launch date.
    5. Maximum order quantities. To protect our Customers from unscrupulous elements who attempt to profit from limited stock and market demands, we restrict Customers' pre-orders to a limited number of units per product ordered. This ensures that everyone gets their fair share.
    6. Pre-order status. All pre-orders are subject to stock availability. Sometimes manufacturers and suppliers are unable to stick to a delivery schedule and sometimes they are unable to fulfil their promise on quantities. However, to the best of our ability, we will only work with dependable, reliable and timely suppliers to protect your interests. Fortunately, these incidents are few and far between. For items for which severe shortage occurs, we will revert to the fairest basis which is first-pre-ordered, first-served. So it always pays to be quick and decisive when it comes to pre-ordering. Please note that the expected launch dates are subject to change at the manufacturer's discretion.
    7. Changing your pre-order or cancelling it. In the event of changes to the advertised pricing, features or product offerings, the Customer will be notified and given an opportunity to continue, cancel or amend his/her pre-order. Refunds, changes and cancellations will only be possible for pre-orders that haven't been shipped to the Customer. Please allow for a potential variance, between the estimated pre-order price and the actual final retail price. The variance is usually applicable to imported items for which foreign freight, currency exchange rate fluctuations and of course, taxes. This usually works both ways, both for price increases and lower prices, subject to the final expenses incurred in importing the items.
    8. Deliveries & Part Shipment. Deliveries of pre-orders will generally be concluded within 72 hours of the advertised launch date, we will however endeavour to have your product delivered as close to the advertised launch date as possible, ensuring that you are one of the first to have the product. In the event of part shipment (partial shipment) as requested by the Customer, he/she will be liable for all the associated delivery charges.
    9. Collecting your pre-order. Customers will be permitted to collect their pre-orders at their self-appointed store.
    10. Returns, Refunds and Exchanges. Incredible Connection reserves the right to provide refunds for orders that it no longer wishes to support/accept/fulfil. Please refer to the Returns, Refunds & Exchange Policy as listed on our website.
    11. Determination of policies. At all times, Incredible Connection reserves the right to make any changes on all amendments, descriptions, updates, variations, assortments/bundles, prices, discounts etc., as it may deem fit, at its own discretion.
    12. Applicability. Incredible Connection will enforce all policies stated on its website at all times. Customers are advised to be mindful of the rules and regulations, terms and conditions of their purchases as per the policies listed here.
  • Promotions and Competitions

    1. Products and Promotions may not be available at all our outlets and may be limited to our online store only. Kindly contact our call centre on 0860 011 700 to assist with product availability. General Terms and Conditions apply to Online Promotional Offers Inclusive of Black Friday & Cyber Monday. All items, unless specified otherwise may be ordered online at www.incredible.co.za
    2. Terms and Conditions for Online Promotional Offers
    3. These are the standard terms and conditions for promotional offers conducted or promoted by JD Consumer Electronics and Appliances t/a Incredible Connection
    4. Your – participation in the promotional offer; and/or
    5. Fulfilment of the conditions pertaining to a promotional offer; constitutes your binding acceptance of these terms and conditions.
    6. Black Friday; this promotional offer is valid on 25 November 2016 only.
    7. Cyber Monday; this promotional offer is valid on 28 November 2016 only.

    Entrance criteria:

    1. This promotional offer is exclusive to Incredible Connection instore and online purchases (www.incredible.co.za) unless otherwise stated.
    2. Stocks are limited.
    3. Customers should log on the Incredible Connection website by strictly using their specific user login details. Use of other person’s login detail will disqualify your order.
    4. Online purchases made through several logins and using the same card will disqualify the order.
    5. Stocks are exclusively limited to 1(one) customer per advertised product/unit.
    6. Any other online purchases, which are conducted contrary to the requirements of these terms and conditions, will be cancelled and customer will be refunded should their order be cancelled/ disqualified.
    7. Incredible Connection reserves the right to restrict and/or decline sales to traders and dealers.
    8. The online purchase price has been reduced only for the purpose of this online promotional offer.
    9. Prices will return to their standard price on the expiry of this promotional offer or should the limited stock be sold-out.
    10. It is your responsibility, as a participant, to ensure that any information which you provide in respect of this promotional offer is accurate, complete and up to date.
    11. Placing a product in a shopping basket without completing the purchase cycle does not constitute; an agreement of sale; and/or an order for such product, and as such, Incredible Connection may remove such product from your shopping basket if stock becomes unavailable and you cannot hold Incredible Connection liable if such product is not available when the purchase cycle is completed at a later stage.
    12. An agreement of sale only comes into effect if and when; you electronically submit a completed order for one or more products in your shopping basket; and payment is either settled, or received by Incredible Connection in its bank account.....
  • Trade-In Terms and Conditions

    1. Customer to have valid SA ID doc or drivers licence
    2. Device needs to at least 20% Charged
    3. Trade in value is based on the following grading criteria
    4. 100% - Working (general wear and tear is acceptable)
    5. 75% - Broken Screen – Broken LCD, Frozen touch screen, Pixel damage, yellow discolouration on screen and dead pixels
    6. 90% - No power – does not switch on, water damaged
    7. 35% - Physical Damaged - Cracked Plastic and glass screens, large scratches, dents and cracked casing, swollen battery
    8. Value of trade-in to be loaded on an Incredible Connection Gift Card
    9. Standard IC terms and conditions around the gift card
    10. No charger is required for a trade in
    11. Consumers to give consent to have IMEI numbers will be checked via TransUnion and Checkmend for blacklisting
  • Vodacom Contracts

    1. Please note that all Vodacom contracts advertised are applicable to New contracts only and do not apply to upgrades which may be charged at a different rate to that of new contracts. Please note that additional terms and conditions may be applied by Vodacom as part of their approval process. All cellphones (bought cash or on contract) are Vodacom locked.
  • 3 Year Extended Warranty

    1. Please note that all Incredible Connection terms and conditions are subject to the Consumer Protection Act 68 of 2008 (CPA) and in no way override or circumvent any rights the Purchaser may have in terms thereof.
    2. The Purchaser has to register the extended warranty online at www.incredible.co.za within the first 30 calendar days from the date of purchase on the proof of purchase (invoice), in order to qualify for the extended warranty.
    3. This agreement (“the extended warranty”) has been entered into between Incredible Connection and the Purchaser in respect of the equipment (hardware) described on the proof of purchase (invoice), as soon as the online registration has been completed.
    4. Only notebooks (laptops) and desktop computers sold on or after the launch date of 25 September 2017, qualify for this extended warranty program.
    5. The manufacturer’s warranty starts on the day of the equipment (goods) purchase. The extended warranty starts one (1) calendar day after the manufacturer’s warranty expires and will extend the warranty by an additional 24 calendar months (2 years)
    6. All terms and conditions of the standard manufacturer’s warranty apply to the extended warranty.

    This means that damage caused by, or evidence of the following (but not limited to) will invalidate the manufacturer’s warranty and will not be covered under the extended warranty either:

    1. Lightning damage to any electronic equipment
    2. Extended exposure to moisture and humidity
    3. Liquid contamination
    4. Fire or heat damage
    5. Acts of God
    6. War
    7. Public disturbances
    8. Connection to incorrect voltage or damage due to electrical power surges, load shedding or power interruptions
    9. Normal wear and tear
    10. Accidental damage
    11. Misuse or abuse
    12. Failure to properly maintain the equipment or goods
    13. Use of improper cleaning methods, products or equipment
    14. Infestation by insects or vermin
    15. Incorrect installation
    16. Incorrect operation
    17. Use for which it is not designed (e.g. commercial or industrial environment)
    18. Use of faulty or leaking batteries in electronic equipment
    19. Damage caused by the use of remanufactured or generic accessories(eg. universal power supplies)
    20. Incomplete or incorrect customer instruction/education
    21. Evidence of tampering or repair by a non-approved service centre
    22. Altered or removed serial number
    23. Prolonged and excessive periods of maximum volume and loudness leading to damage of speakers and/or speaker boxes
    24. Damage causing LCD (Liquid Crystal Display) leakage or screen cracks
    25. Software related faults (no hardware fault) on electronic equipment
    26. Faulty, expired on non-compatible software drivers on electronic equipment 7.27 Damage caused by viruses or malicious software on electronic equipment 7.28 Damage to Windows software registry on equipment fitted with a Windows operating system 7.29 Theft or Accidental loss of equipment (product)
    27. Any other exclusions not listed above, but listed in the specific product terms & conditions supplied by the manufacturer with the equipment (goods) or referred to on the manufacturer’s website 8. Should the equipment (goods) require repairs in terms of the warranty during the course of the joint warranty period, the Purchaser has to bring the equipment (goods) to an Incredible Connection branch of his/her/its choice in order to submit the goods for repair. 9. Kindly note that the extended warranty is a repair warranty and does not automatically entitle the Purchaser to a replacement of the product (goods) or a refund. 10. Upon submission of the equipment (goods), the Purchaser must furnish Incredible Connection with a proof of purchase of the original product. 11. After any repairs have been conducted on equipment (goods), Incredible Connection will notify the Purchaser that the product is available for collection. The Purchaser must collect the equipment (goods) within a period of 3 (three) months, failing which the equipment (goods) will be sold in order to defray costs. 12. During the extended warranty period, should it not be possible to repair the equipment (goods) for whatever reason, Incredible Connection will replace the product with a new product to the same or better specifications than the original unit purchased. This new product may not include an extended warranty, but will carry a standard manufacturer’s warranty, starting on the date of issue of the new product. 13. If, for any reason during the extended warranty period, Incredible Connection is unable to supply a product with the same or better specifications than that of the original unit purchased, during the extended warranty period, Incredible Connection will supply the customer with an Incredible Connection gift card or online voucher to the same value of the original purchase, as indicated on the proof of purchase (invoice). Any special promotions or discount at the time of purchase, will not entitle the Purchaser to a higher value than the price paid for the equipment (goods). 14. If, at any time, Incredible Connection should decide to refund any money paid for a product, the refund will be equivalent to the value (price) paid for the equipment (goods) at the time of purchase, as indicated on the proof of purchase (invoice). Any special promotions or discount at the time of purchase, will not entitle the Purchaser to a higher refund than the price paid for the equipment (goods). 15. All Incredible Connection products are backed up by a manufacturer’s or supplier’s warranty within the first year of purchase. For more details on the exact manufacturer’s warranty of a product, kindly refer to the documentation supplied with your unit, on the manufacturer’s website or enquire at your nearest Incredible Connection store. 16. This extended warranty will be added and registered to the specific equipment (goods) and Purchaser as a free value added product and is not refundable or transferrable in any way 17. The Purchaser may also contact the Customer Resolution Centre (0860 011 700) to assist with further details on this program
  • Selected Tech Monday’s – with 20% off VCO Standard T’s and C’s

    ABOUT THESE TERMS OF PROMOTION

    1. These Terms of the Promotion (Promotion) together with the Incredible Connection Standard Terms and Conditions www.incredible.co.za/terms-conditions set out the terms and conditions that will apply when you place an order through Incredible Connection operated website only and you purchase goods advertised as part of this promotion. Please note that the terms and conditions that apply to differ on certain parts from the terms and conditions that apply to ordering other products. Such differences will be explained later in these Terms. If you are unable to understand, or have any questions about these Terms please contact Incredible Connection on 0860 011 700. Please note that these Terms are subject to change so review and save or print a copy of the current terms and conditions prior to each order that you submit.
    2. The Promotion is the sale of certain online only products through the Tech Monday Promotion, whereby along with receiving the Tech Monday discount, you will be entitled to a further 20 % off when making use of the Visa Checkout (VCO) portal on the Incredible Connection website
    3. The Promotion is only applicable to products advertised as per the Tech Monday promotion and only on Monday’s as explicitly stated on the Incredible Connection website. No orders made after midnight on the applicable Monday will fall within the Promotion. These Terms do not affect your legal (statutory) rights under your applicable national laws relating to the sale of consumer products. How does it work? What is Visa Checkout? -Visa Checkout makes online shopping more enjoyable by making it easy to complete your purchase. -Simply register on Visa Check (https://secure.checkout.visa.com/partner) out by entering your username and password and speed through your online shopping experiences with a single account that can be used across all your devices. -No need to re-enter your card number or address. -And you can store and use any major credit or debit card.

    ORDER AND ACCEPTANCE

    1. Each order submitted, which includes the receipt of the full purchase price, constitutes an offer to purchase products. Orders are subject to Incredible Connection’s acceptance and may be refused at Incredible Connection’s discretion, for example in cases where:
    2. orders cannot be processed due to an error in information you have provided;
    3. there is an error on the website relating to the products that you have ordered, for example an error relating to the price or description of the product as displayed on the website; or
    4. the products that you have ordered are no longer available through the website.
    5. After Incredible Connection receives your order, you will receive an email confirming receipt of your order. If you do not receive an email, contact Incredible Connection before you try to place another order for the same product.
    6. You will receive an email when your order is being dispatched confirming that your order has been accepted and is on its way to you.
    7. If you have any questions, comments or concerns regarding Incredible Connection’s order acceptance policy, or if you consider that your order was rejected in error, please contact Incredible Connection on 0860 011 700.

    PRODUCT AVAILABILITY

    1. Incredible Connection will have the right, at any time, to make changes to information about products displayed on the website, for example information about prices, description or the availability of products and Incredible Connection may do so without first giving you notice of the changes. Incredible Connection will not, however, make any changes to the price, availability or description of any product after an order has been accepted. Incredible Connection cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. The stock quantity on this product is only 50. No special request or orders will be accepted should the product sell out during this time of the promotion. This is a first come, first serve basis.

    CUSTOMER INITIATED ORDER CANCELLATIONS AND CHANGES

    1. You can make changes to or cancel your order at any time before your order has been processed. To make changes to your processed order, please contact Incredible Connection. If your order has already been dispatched, (you will be able to request a refund of the product please see Return Policy.

    DELIVERY

    1. Any delivery dates provided to you in connection with your order are estimates. Although the aim is to provide you with as accurate estimates as possible, Incredible Connection cannot promise that they are accurate
    2. This promotion starts at Incredible Connection online only on the 09 March 2018 08:00am and ends on the 11 March 2018 00:00pm. No purchases will be accepted after midnight on 11 March 2018.
    3. Product that is delivered to you will become your property at the time that you receive it provided that Incredible Connection has received full payment for the product. As soon as Incredible Connection has delivered the product to you, you will become responsible for it and for any loss or damage to it thereafter. Please see the delivery policy for further details.

    GENERAL

    1. Participants of this promotion agree that Incredible Connection will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the promotion, or from participation in this promotion.
    2. If any provision or part of these rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these rules shall remain in force.
    3. Any violation of these rules will result in the immediate disqualification of the transgressing participant from the promotion

    PRICES AND PAYMENT

    1. The product price is always the price indicated in the website when you place your order. The price includes VAT. Stocks are limited
    2. 20% off will only apply if customers use their Visa card with VISA Checkout.
    3. Customers need to be logged in Incredible Connections website in order to activate the discount.
    4. Discount will only be valid for one transaction per customer using Visa check out with a Visa card.
    5. Only one transaction per customer will be allowed to the value of R9999 for promoted articles to be discounted by 20% with VISA Checkout.
    6. Discounts are limited to 20% off the advertised pricing of Online Tech Monday products on every advertised and mentioned Monday only.
  • Quick Online Credit Application Terms and Conditions

    General

    1. By clicking on the tick-box provided, you acknowledge that you have read and understood the use of website as well as quick online credit app T&Cs and agree to be bound by them.
    2. These T&Cs must be read together with our website Terms of Use, a copy of which can be found at www.incredible.co.za or may be requested from us by email or calling our Call Centre. By using our website, you automatically agree to be bound by our Terms of Use, which is incorporated herein by reference, as if each provision was specifically stated below.
    3. No indulgence or extension of time which either you or us may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
    4. We shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of these T&Cs without notice to you. All provisions of these T&Cs are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of these T&Cs which is or becomes unenforceable, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, only to the extent that it is so unenforceable, be treated as not having been written and the remaining provisions of these T&Cs shall remain in full force and effect.

    Quick Online Credit App

    1. By completing and submitting a quick online credit app, you: confirm that you have read and understand these terms and conditions, the meaning and that the quick online credit app is subject to a full credit application T&Cs which includes an affordability assessment as required by the National Credit Act (NCA);
    2. confirm that you are the person whose details you have given to us as the applicant in the quick online credit app;
    3. confirm all information that you provide us is truthful, complete, accurate and correct. You must immediately notify us if any of your information changes;
    4. confirm you are capable and have the capacity to apply for credit and to enter into a credit agreement with us (i. e: is mentally sound and not under the influence of alcohol or drugs, above the age of 18, obtained written consent from my spouse/civil partner);
    5. consent to further processing of your personal information for purposes relating to the quick online credit check including any Credit Bureau and other agencies, as permitted by law, Once you receive confirmation that you qualify for credit, confirmation of which you will receive by way of email and/or sms you are required to visit your preferred Incredible Connection store, quote your ID number and complete a full credit application. Minimum Application

    Requirements include:

    • ID Book; or Official Residential Permit for non-RSA nationals;
    • Latest payslip;
    • Three (3) months bank statements;

    Monthly expense details and your household content insurance and/or Credit Life policy documents.

    1. These requirements are dependent on your employment status and risk profile. INTEREST RATE, DEPOSIT, INSTALMENT AND CREDIT PRICE MAY VARY BY CREDIT PROFILE AND LOAN TERM. The offer is subject to the verification of the identification of the applicant and applicant being above the age of 18, who is in possession of a valid identity document or passport. Your quick online credit app offer will only be valid for 7 (seven) days from the date you receive confirmation that you qualify for credit via email and/or sms, provided you supply the same information at the time of the in-store application. Disclosures and consent
    2. Pepkor Trading (Pty) Ltd is an authorised Financial Services Provider (FSP3247) duly authorised to act on behalf of Century Capital (Pty) Ltd a registered Credit Provider (NCRCP 74) t/a INCREDIBLE CONNECTION, Abacus Life Ltd and Abacus Insurance Ltd. You consent to and agree that Pepkor Trading (Pty) Ltd to access any of your personal information required from any Credit Bureau and other agencies, as permitted by law, to: make enquiries to obtain or confirm your credit profile and repayment behavior; to supply and/or submit any information about you or provided to us by you; seek, verify and receive information from any credit bureau or third party (with whom you have financial relations at any time) when assessing your quick online credit app or your creditworthiness, to disclose the above information as required in law; to retain records of the consumer's personal and credit information in any database in accordance with the provisions of the NCA. You acknowledge and understand that a credit bureau will provide us with credit profile information and possibly a credit score reflecting your creditworthiness. We cannot be held responsible for any loss that you may suffer or damage that you may incur caused by any credit bureaus or agency.

    Privacy & information security policy

    1. You agree to keep your information safe and to not disclose it to any unauthorized third party. You further agree that we cannot be held liable for any damages or loss sustained by you as a result such information becoming known to third parties, whether through your actions or through fraud, malware or phishing. We reserve the right to suspend any account that we believe may have been compromised accordingly. You must notify us immediately if you believe that your information has been processed without your permission. You can contact us on our call Centre number or e-mail us as per details below. Law
    2. This quick online credit app is governed by the laws of the Republic of South Africa, irrespective of whether or not you are South African or are accessing our website outside of the Republic of South Africa. In terms of the Electronic Communications and Transactions Act of 2002, as amended, (“ECTA”) these T&Cs are binding and legally enforceable against you.

    Quick Online Credit App.

    1. You have the right to resolve any dispute that may arise between us by way of alternative dispute resolution, or to file a complaint with the National Credit Regulator, or to make an application to the Tribunal as per details below

    Contact Details

    The following contact details are hereby disclosed:

    • Customer Care: 010 211 1120
    • Credit Ombudsman: 086 1662 837
    • National Credit Regulator: 086 062 7627
    • Credit Bureau: 086 1128 364

    Amendment of these T&Cs

    1. Subject to the provisions of the National Credit Act, we may, from time to time, update or change these T&Cs. We recommend that you read these T&Cs every time you access and use our website. Amended T&Cs will bear a different version number on the footer of each page of these T&Cs and will supersede and replace any previous T&Cs.

  • Credit Terms and Conditions

    1. Monthly instalment and total credit price shown include interest as shown, basic insurance, initiation fee, service fee and VAT. (in line with chain deal calculator)
    2. Delivery charges, deposit, comprehensive insurance and extended warranties are excluded. Credit and “No Deposit” offers remain subject to credit approval, an affordability assessment as required by the National Credit Act and a debit order where relevant.
    3. INTEREST RATE, DEPOSIT, INSTALMENT AND CREDIT PRICE MAY VARY BY CREDIT PROFILE AND LOAN TERM. You may be required to produce proof of an insurance policy or alternatively take up insurance with us. Minimum Application Requirements: ID Book, latest payslip, 3 months bank statements, monthly expense details and your household content insurance or Credit Life policy documents. These requirements are dependent on your employment status and risk profile.
    4. All offers are valid while stocks last and cannot be used in conjunction with other in-store promotions – ask the sales representatives for details. Unless otherwise stated, matching products and complementary accessories are not included in the price shown. Valid TV licence required when purchasing a TV.
    5. All major credit cards accepted.
    6. Connect Financial Solutions (Pty) Ltd (Reg no.: 2018/431596/07) a registered Credit Provider (NCRCP11158) trading as Incredible Connection.
  • HP T's & C's

    JD Consumer Electronics and Appliances (Pty) Ltd t/a Incredible Connection and its directors, officers and employees shall not be responsible and disclaims all liability for any loss, damage (whether direct, indirect, special or consequential) and/or expense of any nature whatsoever, which may be suffered as a result of or which may be attributable, directly or indirectly, to the above mentioned promotion undertaken by HP and your participation in same.

    • Subject to the remainder of these terms and conditions customers can stand the chance to win one of three R40 000 cash prizes buy purchasing a qualifying HP product from the specified retailers illustrated in the table below, (the Qualifying HP Products) purchased between 1 – 31 March 2018.

    1. To take advantage of the promotion, customers must complete the online entry form (available at www.hpmakeithappen.co.za), attach proof of purchase in the form of the sellers invoice/receipt, via image/pdf attachment. Proof of order or dispatch note will not be accepted. The sellers invoice must clearly show the customer details, HP part codes of the qualifying products purchased, the purchase price and the date of purchase. HP must receive the entry form and supporting documents within the campaign dates.
    2. Once the entry form and supporting documents have been submitted, the customer will receive a confirmation of their entry. Should the customer have any queries they must email [email protected]
    3. Customers providing an incomplete entry form will be notified via email and offered the opportunity to provide the required items within seven calendar days. If the participant still fails to comply with the terms and conditions, the entry to the draw will be refused. HP will not be liable for any delay in responding outside of the seven day timeframe.
    4. The three winners of the R40 000 prizes will be drawn and announced in April 2018. The winners will be personally notified.
    5. The R40 000 prizes will be issued in the form of a MasterCard Gift Card and will be delivered directly to the winners.
    6. The MasterCard Gift Card can be used anywhere that accepts MasterCard (within South Africa). The MasterCard Gift Card however cannot be used online or to withdraw cash.
    7. The MasterCard Gift Card expires after 3 years from date of issue.
    8. Where this R40 000 prize constitutes a taxable benefit, all tax liability lies with the recipient.
    9. The entry to the draw will only be granted upon HP´s satisfaction that the customer has fully complied with these terms and conditions and the associated instructions.
    10. By completing the draw entry process, customers confirm their acceptance of these terms and conditions. Return of the Qualifying HP Product to the retailer following submission of the entry for the R40 000 prize will disentitle the customer to the draw.
    11. The offer is valid only in South Africa to end users. This offer may not be combined with any other promotional offers or special pricing offered on the qualifying products.
    12. This offer is not open to employees of HP, their agents, wholesalers, resellers, retail staff, retailers, participating stockists or anyone connected with the promotion.
    13. Entry forms must be submitted by the end user customer only. Retailers may not submit entries on behalf of their customers.

    The entry to the draw to win one of three R40 000 prizes will not be granted to a customer who:

    1. has not purchased a Qualifying HP Product within the promotional period from participating retailer; and/or
    2. has not completed the entry form correctly; and/or
    3. has not supplied proof of purchase; and/or
    4. has not submitted their entry form within the campaign date of purchase; and/or
    5. failed in any way to comply with these terms and conditions as determined in HP´s sole discretion.
    6. HP reserves the right to disqualify incomplete, altered or illegible entries.
    7. HP is not responsible or liable for any technical, hardware, software, server, website, or other failures or damage of any kind to the extent that this prevents the customer from or otherwise obstructs him/her in participating in the promotion.
    8. HP reserves the right to audit all entries to the draw to win one of three R40 000 prizes, requests to ensure that the terms and conditions of the promotion have been met and to request additional information regarding any and all entries and supporting documents.
    9. All documentation submitted for this promotion becomes property of HP and will not be returned. Submission of false, incorrect, misleading or fraudulent documentation may result in disqualification from this promotion and future HP promotions and may result in the submitter being subject to prosecution.
    10. HP may cancel or withdraw this promotion at any time without prior notice.
    11. The decisions of HP in respect of any and all aspects of the promotion will be final and binding.
    12. HP reserves the right to amend or cancel the terms of this promotion at any time without notice.
    13. HP shall not be liable for any loss, damage or injury of any nature howsoever caused to customers pursuant to this promotion. However, nothing in these terms shall act so as to exclude or restrict HP´s liability for death or personal injury of customer proven to be caused by HP´s negligence.
    14. In the event of false, erroneous entry submitted by the customer or overpayments made by HP and subject to HP serving not less than 28 days prior written notice the customer shall repay or reimburse any such false, erroneous or overpayments and the customer shall hold HP harmless and indemnify HP from any liability, claims, damages and tax liabilities arising in such circumstances.
    15. In addition to the invoice for the purchased product, HP reserves the right to request from the customer further evidence of purchase and/or ownership (e.g. photo of the serial number label, barcodes)
    16. If a product is returned (thus revoking the sales contract) no entry to the draw can be made. In the case that the R 40 000 prize has already been issued, it must be fully paid back.
    17. HP South Africa (Pty) Ltd. 12 Autumn Road, Rivonia, Sandton.

    ABOUT THESE TERMS OF PROMOTION

    1. These Terms of the Promotion (Promotion) together with the Incredible Connection Standard Terms and Conditions [https://www.incredible.co.za/terms-conditions/] set out the terms and conditions that will apply when you place an order through Incredible Connection operated website only and you purchase goods advertised as part of this promotion. Please note that the terms and conditions that apply to this promotion differ on certain parts from the terms and conditions that apply to ordering other products. Such differences will be explained later in these Terms. If you are unable to understand, or have any questions about these Terms please contact Incredible Connection on 0860 011 700. Please note that these Terms are subject to change so review and save or print a copy of the current terms and conditions prior to each order that you submit.

    2. The Promotion is the sale of certain online only products through the “Take 20% off Ink” Promotion at checkout on the Incredible Connection website

    3. The Promotion is only applicable to products advertised as per the “Take 20% off Ink” promotion and only on Tuesday, 03 April 2018 as explicitly stated on the Incredible Connection website. No orders made after midnight on the applicable Tuesday, 03 April 2018 will fall within the Promotion. These Terms do not affect your legal (statutory) rights under your applicable national laws relating to the sale of consumer products.

    ORDER AND ACCEPTANCE

    1. Each order submitted, which includes the receipt of the full purchase price, constitutes an offer to purchase products. Orders are subject to Incredible Connection’s acceptance and may be refused at Incredible Connection’s discretion, for example in cases where: 5.orders cannot be processed due to an error in information you have provided;5there is an error on the website relating to the products that you have ordered, for example an error relating to the price or description of the product as displayed on the website;

    2. The products that you have ordered are no longer available through the website. After Incredible Connection receives your order, you will receive an email confirming receipt of your order. If you do not receive an email, contact Incredible Connection before you try to place another order for the same product. You will receive an email when your order is being dispatched confirming that your order has been accepted and is on its way to you.

    3. If you have any questions, comments or concerns regarding Incredible Connection’s order acceptance policy, or if you consider that your order was rejected in error, please contact Incredible Connection on 0860 011 700. PRODUCT AVAILABILITY

    4. Incredible Connection will have the right, at any time, to make changes to information about products displayed on the website, for example information about prices, description or the availability of products and Incredible Connection may do so without first giving you notice of the changes. Incredible Connection will not, however, make any changes to the price, availability or description of any product after an order has been accepted. Incredible Connection cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. 2.Due to the stock quantity, each customer may not purchase more than 1 product using this Promotion. CUSTOMER INITIATED ORDER

    CANCELLATIONS AND CHANGES

    1. You can make changes to or cancel your order at any time before your order has been processed. To make changes to your processed order, please contact Incredible Connection. If your order has already been dispatched, (you will be able to request a refund of the product please see Return Policy.

    DELIVERY

    1. Any delivery dates provided to you in connection with your order are estimates. Although the aim is to provide you with as accurate estimates as possible, Incredible Connection cannot promise that they are accurate

    2. “Take 20% off Ink” promotion is for Incredible Connection online only, on the advertised and mentioned Tuesday, 03 April 2018 at 08:00am and ends on the advertised and mentioned Tuesday, 03 April 2018 at 00:00pm. No purchases will be accepted after midnight on the advertised and mentioned Tuesday, 03 April 2018

    3. Product that is delivered to you will become your property at the time that you receive it provided that Incredible Connection has received full payment for the product. As soon as Incredible Connection has delivered the product to you, you will become responsible for it and for any loss or damage to it thereafter.

    4. Please see the delivery policy for further details.

    GENERAL

    1. Participants of this promotion agree that Incredible Connection will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the promotion, or from participation in this promotion. If any provision or part of these rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these rules shall remain in force.

    2. Any violation of these rules will result in the immediate disqualification of the transgressing participant from the promotion.

  • Bundle Deals

    1. Incredible Connectionmay offer bundle deals for sale during promotional periods. Each Bundle Deal will consist of 2 (two) or more products that are packed or advertised together at one specified price.
    2. Any saving or discount resulting from purchasing a Bundle Deal instead of its component products separately may be applied to any of the component products individually in our sole discretion. The actual purchase price (after applying and applicable saving or discount) of each component product will be communicated to you upon checkout and reflected in your order history.
    3. A Bundle Deal should be distinguished from a pre-packed bundle compiled by our supplier and supplied to us as a single unit (“Hard Bundles“). Any saving or discount in respect of a Hard Bundle will be applied only to the total bundle price and not to the prices of the individual component products.
  • Mobicred

    1. Mobicred is a simple and convenient online credit facility that allows you to shop on credit at www.incredible.co.za and repay the amount in monthly instalments.
    2. Interest is charged at 20.75% per year. Please note the annual interest rate is subject to change
    As a revolving credit facility, Mobicred repayments are calculated as 10% of the account balance plus fees. These fees will be confirmed with you by Mobicred on opening your Mobicred account and could entail the following:
    1. Monthly service fee of R35 (ex VAT)
    2. Once off account initiation fee ranging from R100-R500 (ex VAT), depending on the facility granted
    3. Note that the monthly payment amount displayed is indicative only and based on 12 monthly instalments excluding any Mobicred fees.
    4. Please refer to www.mobicred.co.za/terms-and-conditions/ for Mobicred’s terms and conditions.
    5. By using mobicred as an online payment method, you agree to the following terms and conditions:
    6. Any queries relating to your mobicred account, debit order, statement or credit limit will be directed to mobicred using [email protected] or 08600 62733
    7. Incredible Connectionis in no way obliged to assist, direct or manage any mobicredit concerns, issues or general information requests and no such requests will be entertained
    8. By applying for mobicred credit, you accepted all mobicred Terms and Conditions and no claim can be made against Incredible Connectionin any mobicred credit related regard
    9. Mobicred returns and exchanges will be dealt with in the same way as any other product return. Please refer to our Returns Terms and Conditions
    10. You will not be refunded in cash for any mobicred transaction. Your credit limit with mobicred will be credited and affected a
    11. or the time limitation on the reflection of available funds, please refer to www.mobicred.co.za
    12. Incredible Connectioncannot be held liable for the time it takes for your application to be approved and is in no way obligated to honor any promotional and or limited stock products should these be sold out after your application is approved.
    13. For limited stock promotions we recommend that if you are not an existing Mobicred user to please select a different payment method.
  • Redragon Competition

    1. This competition is promoted by Incredible Connection, a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”). [NOTE IF THERE ARE ANY ADDITIONAL PROMOTERS, ENTER THEIR NAMES AND REGISTRATION NUMBERS]
    2. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.

    Competition Period:

    1. The competition runs from 16 April to 31 May, both dates inclusive. No entries will be accepted after midnight on 31 May.

    Who Can Enter:

    1. You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    Exclusions:

    1. Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

    How to Enter:

    1. Buy any Redragon product online at
    2. https://admin.incredible.co.za/redragon-competition
    3. Number of Entries per Entrant: You can buy as many times as possible by purchasing a Redragon product
    4. Entry Fee: There is no entry fee to participate in the competition.
    5. Prize: Win 1 of 3 Jetfire Chassis worth R1999

    Winner draw:

    1. The winner will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney;
    2. The draw will take place on 8 June
    3. Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by phone by the 11 June of the Promoter within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.
    4. The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.
    5. The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.
    6. The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.
    7. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.
    8. The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.
    9. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination.
    10. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.
    11. By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.
    12. Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.
    13. By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication
    14. By participating in this competition, you agree to all the Competition Rules set out above, without exception.
    15. A copy of these Competition Rules is made available at www.incredible.co.za
  • Deezer Competition

    1. This competition is promoted by Incredible Connection, a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).
    2. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.

    Competition Period:

    1. The competition runs from 26.04.2018 to 15.05.2018, both dates inclusive. No entries will be accepted after midnight on 15.05.2018.

    Who Can Enter:

    1. You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    Exclusions:

    1.  Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

    How to Enter:

    1. By entering via the Facebook competition post and providing us you’re Deezer pre-paid pin code you stand a chance to win.
    2. Purchase a Deezer pre-paid card at any IC store
    3. Redeem your code and then take a picture of the back of the card
    4. Post the picture on the Incredible Connection Facebook competition page
    5. Once the picture with the code visible has been received, this will confirm your entry
    6. It is within the Promoters sole discretion to disqualify any participant who posts any inappropriate comment or uses inappropriate language on the Facebook competition post.
    7. Number of Entries per Entrant: One Entry per person
    8. Entry Fee: There is no entry fee to participate in the competition.
    9. Prize: 1 of 6 tech hampers to the value of R5000 each (prize consists of JBL Flip 4 Speaker & JBL E55 BT Over Ear Headphones)
    10. The winners will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney;
    11. The 1st draw will take place on 17th May 2018. Only comments received before midnight on 15th May 2018 will qualify to be part of this draw.
    12. The 2nd draw will take place on 21st May 2018. All entries submitted before midnight on 15th May 2018 will qualify to be part of this draw.
    13. Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so those entrants will be the competition winners (the “winners”), subject to us being able to contact that winners. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winners will be notified by Facebook and/or Phone Call by the Incredible Connection Marketing Coordinator within 48 hours of the random draw taking place. The Promoter will attempt contact with the winners at least 3 times, but if the Promoter is unable to contact the winners within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winners will be announced on the promoter’s webpage as cited below.
    14. The winners may be asked to participate in marketing activities, including by having their photograph taken, but they will be entitled to decline to do so.
    15. The prize is exclusively for the benefit of the winners and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winners have been announced.
    16. The winners will be required to complete a declaration acknowledging receipt of the price and that they are not connected to the Promoter as stipulated in clause 5 above.
    17. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.
    18. The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.
    19. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.
    20. By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.
    21. Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.
    22. By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication
    23. By participating in this competition, you agree to all the Competition Rules set out above, without exception.
  • Vodacom Contract Booklet Competition

    1. This competition is promoted by Incredible Connection, a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).
    2. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
    Competition Period:
    1. The competition runs from 14 May to 6 June, both dates inclusive. No entries will be accepted after midnight on 6 June. Who Can Enter: You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. Exclusions: Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.
    How to Enter:
    1. Comment on Facebook what your favourite deal is that is featured in the Vodacom Contract Deals catalogue on the Incredible Connection. Booklet can be found here: It is within the Promoters sole discretion to disqualify any participant who posts any inappropriate comment or uses inappropriate language on the Facebook competition post Entry Fee: There is no entry fee to participate in the competition. Prize: 1 x iPhone6 worth R5500 will be given away to a randomly selected entrant Winner draw: The winner will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney; The draw will take place within 2 weeks of the closing date of the competition. Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Facebook message or telephonically by the 15 June of the Promoter within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below. The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so. The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced. The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition. The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter. By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act. Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter. By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication By participating in this competition, you agree to all the Competition Rules set out above, without exception. A copy of these Competition Rules is made available at www.incredible.co.za

     Targus Work + Play

    1. This competition is promoted by Incredible Connection, a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).
    2. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
    Competition Period:
    1. The competition runs from 15.05.2018 to 15.08.2018, both dates inclusive. No entries will be accepted after midnight on 15.08.2018.
    Who Can Enter:
    1. You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
    Exclusions:
    1. Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.
    How to Enter:
    1. Purchase one of the 2 Targus Work + Play backpacks and stand a chance to win. This information is found by visiting the following link on the Promoter’s website
    2. This special offer is valid for any purchase of a Targus backpack (Eligible Article Numbers: 10109083, 10109085 from 15th May 2018 until 15th August, 2018
    3. This promotion is valid for anyone aged 18 and over.
    4. All entries must be submitted by 15/08/2018.
    5. Your proof of purchase must be sent to validate the participation. Any incomplete or illegible form or proof of purchase will be considered as null.
    6. The proof of delivery cannot be used as proof of purchase.
    7. Offer limited to 1 ball per household
  • How to Redeem your Intel Software Voucher

    1. Visit www.incredible.co.za or in-store and make a qualifying purchase
    2. Upon receipt of the purchased product visit www.incredible.co.za/intel-software-voucher-registration and complete the on-screen registration process
    3. Shopper will receive the Masterkey via email on the email address supplied during registration
    4. Visit

    Voucher Terms & Conditions

    1. One Intel Software voucher will be issued with the purchase of any qualifying Core i3, Core i5 and Core i7 computer from Incredible Connection between 21 May and 31 June 2018.
    2. All Apple computers are excluded from this offer.
    3. This promotion is only available for purchases on and between 21 May and 30 June 2018
    4. To qualify for the above voucher, the Purchaser needs to purchase any Core i3, Core i5 or Core i7 computer from Incredible Connection (online or instore), register his/her details on
    5. on or before 31 July 2018.
    6. Only products purchases of a Core i3, Core i5 or Core i7 will entitle the Purchaser to a Intel voucher. Any discounted product, refunded or exchanged unit will not entitle the Purchaser to a Intel voucher.
    7. Should the Core i3, Core i5 or Core i7 computer be returned for a credit / refund, the value of the Intel voucher will be deducted from the credited or refunded amount, irrespective of the balance remaining on the voucher.
    8. Registration on the above website alone, will not automatically entitle the Purchaser to a voucher: The details registered will be validated for authenticity, after which the Purchaser will receive an email, containing an electronic Intel voucher, with a unique voucher code. The email with the voucher will be sent to the email address, as entered by the Purchaser upon the above registration. Incredible Connection cannot take any responsibility for email addresses entered incorrectly by the Purchaser.
    9. Should you require assistance with the registration or issue of your voucher, kindly contact Incredible Connection on 0861 001 700 or email [email protected]
    10. For a full list of Intel Voucher terms and conditions, kindly refer to www.Intel.com/voucher and click on Terms & Conditions
    11. Intel Vouchers are not redeemable for cash and will not be replaced if lost, stolen, destroyed or used without permission.
    12. Intel Vouchers cannot be resold to- or exchanged with a third party.
    13. The Voucher is valid for 36 months from the date of issue, as indicated on the email you received, containing the voucher
    14. Please note that delivery charges may apply in line with the delivery policy of incredible Connection
    15. Vouchers cannot be used in conjunction with other Intel promotional vouchers. Intel Terms and Conditions
    16. THESE TERMS AND CONDITIONS (TERMS) ARE A CONTRACT, IN ADDITION TO THE CURRENT TERMS OF USE. PLEASE READ CAREFULLY BEFORE COPYING, DOWNLOADING, INSTALLING OR USING THE INTEL SERVICE.
    17. Copyright © 2018 Intel Corporation. All rights reserved. Intel Inside®, Intel Core™, Intel RealSense™, Ultrabook™, Intel®, and Intel® logo are trademarks of Intel Corporation® in the U.S. and/or other countries. *Other names and brands may be claimed as the property of others.
    18. This is a limited offer only available to consumers who purchased a qualifying product or device with a qualifying Intel hardware component on or before June 30, 2018 and received a Master Key from a participating reseller. If you have received a Master Key through any means other than through the purchase of a qualifying product or device, Intel is not obligated to provide any support relating to or troubleshoot any issues encountered with that Master Key, including software license code redemption issues associated with that Master Key. This offer is valid as long as supplies last but no later than July 31, 2018 (whichever comes first). This offer may be changed or cancelled at any time, in whole or in part, for any reason, without notice, at Intel’s sole discretion. The software offering in question is provided as is, by the software providers through their respective websites. Certain software titles may not be available to all consumers because of age restrictions. In no event shall Intel have any liability to you, as the accepting party of this offer, or any other third party, for any lost profits, lost data, loss of use or costs of procurement of substitute goods or services, or for any indirect, special or consequential damages arising out of this agreement, under any cause of action or theory of liability, and irrespective of whether Intel has advance notice of the possibility of such damages. These limitations shall apply notwithstanding the failure of the essential purpose of any limited remedy. Personal Non-Commercial Use
    19. This website, and the software offer contained within, are for your personal and non-commercial use. As such, you may not transfer or sell your Master Key, or any software, software license keys, software offer codes, products, or services obtained through this website. Only the eligible recipient of this offer and the Master Key may redeem the offers. Resellers may not redeem this offer on behalf of their customers.
    20. By participating in this offer, participants agree to be bound by these terms and conditions.
  • Acer Spin 3 Competition

    1. This competition is promoted by Incredible Connection, a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).
    2. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.

    Competition Period:

    1. The competition runs from 17.05.2018 to 23.05.2018, both dates inclusive. No entries will be accepted after midnight on 23.05.2018.

    Who Can Enter:

    1. You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    Exclusions:

    1. Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

    How to Enter Acer Spin 3:

    1. The Spin 3 comes in 4 Convertible Modes - Laptop, Display, Tent and Tablet!

    In the most creative way, take a photo of yourself posing in one of the four Spin 3 Modes, post it in the comments of the Social media competition and you will stand a chance to win yourself an amazing convertible Spin 3 laptop! -Comments must be made within the competition post. -The competition is valid till the 23 May 2018. -You may only comment once. -Be as creative as you can -Winner will be announced on the 24 May 2018. -Prize may not be transferred or exchanged for cash. -Winner’s prize will be delivered by 24 June 2018. -The photo must indicate one of the Spin 3 modes to count as an entry. -You can pose alone, you can use your friends, the sky is the limit!

    1. Number of Entries per Entrant: One Entry per card purchased
    2. Entry Fee: There is no entry fee to participate in the competition.
    3. Prize: Acer Spin 3 laptop
    4. Winner draw:
    5. The winners will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney;
    6. The draw will take place on 24 May 2018. Only comments received before midnight on 23 May 2018 will qualify to be part of this draw.
    7. Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so those entrants will be the competition winners (the “winners”), subject to us being able to contact that winners. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winners will be notified by Facebook and/or Phone Call by the Incredible Connection Marketing Coordinator within 48 hours of the random draw taking place. The Promoter will attempt contact with the winners at least 3 times, but if the Promoter is unable to contact the winners within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winners will be announced on the promoter’s webpage as cited below.
    8. The winners may be asked to participate in marketing activities, including by having their photograph taken, but they will be entitled to decline to do so.
    9. The prize is exclusively for the benefit of the winners and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winners have been announced.
    10. The winners will be required to complete a declaration acknowledging receipt of the prize and that they are not connected to the Promoter as stipulated in clause 5 above.
    11. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.
    12. The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.
    13. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.
    14. By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.
    15. Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.
    16. By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication
    17. By participating in this competition, you agree to all the Competition Rules set out above, without exception.
    18. A copy of these Competition Rules is made available at https://www.incredible.co.za/terms-conditions/
  • MacBook and Nespresso Machine Promotion

    1. This is a promotional offer (“Offer”). This Offer is subject to the participant’s acceptance of the Terms and Conditions set out herein.
    2. The participant acknowledges that the participant has read and understand these Terms and Conditions. These Terms and Condition will govern the redemption of the MacBook and Nespresso Machine Promotion from any Incredible Connection store or online or any Company to whom Incredible Connection has ceded the rights and obligations.
    3. Promotion: This promotion is promoted by Incredible Connection, trading under JD Consumer Electronics and Appliances (Pty) Ltd whereby when you purchase a selected MacBook during the promotion period, you will receive a Nespresso Machine and a R600.00 (Six Hundred Rand) Nespresso Coffee Voucher.
    4. Promotion Period: The Promotion will run from 21 May 2018 to 3 June 2018 (“the Promotion Period”). You will not qualify for this promotion after midnight on 3 June 2018..
    5. ncredible Connections reserves the right, in its sole discretion and to the extent permitted by law, to amend these Terms and Conditions, at any time.
    6. How to qualify: Purchase any of the following MacBook’s from an Incredible Connection store or online at www.incredible.co.za during the promotion period and receive a free Nespresso Machine [Essenza Mini C30 ZA Piano Black] and a Nespresso coffee voucher worth R600.00 that can be used at Nespresso Boutiques only:
  • 0% interest credit Terms and Conditions

    1. This is a promotional offer (“Offer”) as defined in the Consumer Protection Act no 68 of 2008 (CPA), as amended from time to time. This Offer is subject to National Credit Act no 34 of 2005 and Regulations (NCA) and to the participant’s acceptance of the Terms and Conditions (Ts & Cs) set out herein.
    2. The participant acknowledges that the participant has read and understand these Ts & Cs. These Ts & Cs will govern the Offer from any Incredible Connection store within RSA (the “Company”) or any Company to whom the Company has ceded the rights and obligations.

    Promotion:

    1. This promotion is promoted by the Company, a division of Connect Financial Solutions (Pty) Ltd (Reg no.: 2018/431596/07) an authorised Financial Service provider and a registered Credit Provider (NCRCP11158) trading as Incredible Connection

    Promotion Period:

    1. The Promotion will run from 10 October (00h00) to 30 June 2019 (23h59) (“the Promotion Period”).
    2. The Company reserves the right, in its sole discretion and to the extent permitted by law, to amend these Ts & Cs, at any time.
    3. The Promotion is not transferrable nor convertible into cash nor substituted in any manner expect as permitted by law.

    How to qualify:

    1. The participant must have:
    • Purchased any Promotional Article
    • Applied for credit between the Promotion Period, taken up a 6 (six) month term loan and depended on risk profile
    • Purchased the article on credit underwritten by the Century Capital (Pty) Ltd and no other credit provider.
    • These Ts & Cs do not replace the Ts & Cs of the credit agreement which is subject to an affordability assessment. The credit agreement must be settled within the terms as stipulated on the credit agreement.

    The article that qualifies for the promotion:

    1. Any Article to the value of R5000.00 or above, inclusive of VAT (‘the Promotional Article” )..
    2. The Offer is subject to article’s availability.
    3. There is a reduced once off initiation fee of R500 on purchase of the Promotional Article.
    4. All articles purchased that satisfied all the promotion requirements stipulated herein shall enjoy the benefit of this promotion.

    The Offer:

    1. The purchase price shall be the price paid for the article as per the original sales invoice on invoice date.
    2. The participant’s credit agreement will have to be fully paid in accordance with the credit agreement which sets out further Ts & Cs.
    3. In the event that the consumer fails to pay any instalment or any other amount due on due date, such overdue amounts shall bear interest at the maximum interest rate applicable to an agreement of this nature, as prescribed by the NCA thereto, at the specific time of default.
    4. This Offer is applicable to South Africa only and open to all South African Residents above the age of 18, who are in possession of a valid identity document or passport. Employees, agents or consultants of or any other person who directly or indirectly controls or is controlled by the Company in respect of this Offer or the spouses, life partners or immediate family members cannot participate in the Promotion.
    5. If the Company has not strictly enforced these Ts & Cs, the participant may not assume Ts & Cs been waived or altered by the Company. These Ts & Cs will still apply and the Company has right to enforce any of these Ts & Cs.
  • TV License T&C's

    1. You will be required to produce a valid TV license and ID document when purchasing a TV. You may purchase or renew your annual TV license either in our stores or on the website. In terms of the Broadcasting Act and Television License Regulations, license holders are required to take note of and/or comply with the following: Statutory obligations pertaining to a television license:
    2. A television license is valid only at the permanent address reflected on the license.
    3. A person purchasing a television set must be in possession of a valid (paid-up) TV license. A television set may not be purchased using someone else’s TV license.
    4. When taking out a domestic/household television license for the first time, a person is required to provide his/her personal particulars: surname, initials, ID number (a copy thereof, fixed address and contact details.
    5. When renewing a television license, a person is required to present an existing license, a copy thereof, or a renewal notice
    6. A license holder must notify the SABC, in writing, of a change of address within 30 days
    7. A television license is not transferable from one license holder to another except between spouses or between unmarried “life partners” in a permanent relationship, on the death of a husband/wife or partner.
    8. A single domestic television license is required per household regardless of the number of TV sets, provided that all sets so licensed are used at a license holder’s residential premises only by members of his/her family.
    9. A separate domestic television license at the full annual tariff is required for a second or additional residential property (e.g., a holiday home) since a different physical address is involved.
    10. “Family members of a television license holder” – defined as all persons who are permanently resident with the license holder; and are dependent on him, and are owed a legal duty of support by the license holder – are covered by a single TV license in his/her name. A person has to meet all three of these conditions to be covered by a household’s TV license. In practice, such domestic license covers a license holder and his/her immediate, dependent family members – in the case of a married couple, a husband/wife and his/her dependent, minor children. Adult (non-dependent) children or more distant relatives – such as adult children, parents/ grandparents, brothers/sisters, uncles/aunts – or boarders or lodgers sharing a family’s home, are not defined as family members. They are separately liable for television sets in their possession and/or used by them.

    BUSINESS TV LICENSES

    1. A business television license is required by businesses (including government departments) using TV sets in their business/commercial activities or on premises occupied for business purposes. Businesses pay per TV set in their possession.
    2. Once a year, the SABC has to be provided with an audited statement indicating the number of television sets and the period for which such sets were in their possession. Should an inspection reveal any irregularities in this regard, a business is liable for the additional TV license fees and fines. A penalty of R300.00 per set shall also be imposed.
  • Electronic Software Download and Electronic Voucher Download

    Microsoft Office Home , Business, Microsoft Office MAC Home & Student 2016,Microsoft Office Professional &Microsoft Visio Standard

    You must accept the License Agreement, www.microsoft.com/useterms . Activation required. Product Key cannot be replaced and cannot be redeemed for cash. Non-commercial use. System Requirements: Microsoft account. Internet access (fees may apply) . Some features may require additional hardware. 1280 x 800 screen resolution. PC: Windows 7 SP1 to Windows 10, 32-bit or 64-bit OS only. 1 GHz processor with SSE2 support. 2 GB RAM . 3 GB available disk space. Mac: Intel processor. Mac OS X version 10.10. 4 GB RAM . 6 GB available disk space. Mac OS Extended partition. Mac and Mac OS are trademarks of Apple Inc.

    Microsoft WIN 10 PRO & Microsoft WIN 10 HOME

    Once redeemed to your South African Microsoft account, the full code value will be applied and may be used for eligible purchases (exclusions apply) made directly at select Microsoft digital stores. Eligible purchases and prices vary by region, device, and over time. Geography limitations, country and balance restrictions, taxes, and Internet connection fees may apply. Paid subscriptions required for some content. You Must be 13+. Except as required by law, codes cannot be redeemed or exchanged for cash and are not reloadable or refundable. To create a new Microsoft account or to read full terms and conditions (which may change without notice), go to www.microsoft.com/cardterms. Void where prohibited or restricted by law. Cards and codes issued by Microsoft Corp, a Washington Corporation, and/or its affiliates. Microsoft Corporation - One Microsoft Way - Redmond, WA 98052-6399 ? USA

    Microsoft Visio Professional

    You must accept License Agreement, www.microsoft.com /useterms. Activation Required. Product cannot be replaced if tampered or activated, and cannot be redeemed for cash. System Requirements: Microsoft account. Internet access (fees may apply). Some features may require additional hardware or services. Windows 7 SP1 to Windows 10, 32-bit or 64 bit OS only. 1 Hz processor with SSE2 support. 2 GB RAM. 3 GB available hard disk space. 1280 x 800 screen resolution

    Google Play Variable Online ZA

    "Valid only for South Africa residents age 13+. Use requires Google Payments account and internet access. Valid for purchases on Google Play only. Not usable for hardware and subscriptions unless specifically noted, see full terms for details. No fees or expiration, subject to full terms. No refunds, any applicable credits will be added to Google Play balance for gift cards for future use. Gift card is not a deposit instrument. Not redeemable for cash or other cards; cannot be applied to credit accounts; not reloadable; cannot be combined with non-Google Play balances, resold, exchanged or transferred for value. Upon purchase user assumes risk of loss, unauthorized use, title for card and should exercise care in this regard. Google Payments account may be suspended or terminated if fraud is suspected. For help or to view balance visit support.google.com/googleplay/go/cardhelp . 2016 Google Payment Corporation. All rights reserved.

    Microsoft XBOX

    Once redeemed to your South African Microsoft account, the full code value will be applied and may be used for eligible purchases (exclusions apply) made directly at select Microsoft digital stores. Eligible purchases and prices vary by region, device, and over time. Geography limitations, country and balance restrictions, taxes, and Internet connection fees may apply. Paid subscriptions required for some content. You Must be 13+. Except as required by law, codes cannot be redeemed or exchanged for cash and are not reloadable or refundable. To create a new Microsoft account or to read full terms and conditions (which may change without notice), go to www.microsoft.com/cardterms. Void where prohibited or restricted by law. Cards and codes issued by Microsoft Corp, a Washington Corporation, and/or its affiliates. Microsoft Corporation - One Microsoft Way - Redmond, WA 98052-6399 USA

    AlwaysOn Digital

    The use of this prepaid voucher constitutes acceptance of the following Terms and Conditions. To redeem this card go to www.alwayson.co.za or call 0861 468 7768. This prepaid card may not be redeemed for cash and no credit balance will be given as change. Data is valid for 60 days from redemption of voucher number only usable in an AlwaysOn WiFi hotspot",

    UBER Rider

    You will be issued a voucher containing a promotional code. Successful redemption of the promotional code will be subject to applicable terms and conditions Link: www.uber.com/legal/terms/za

    PlayStation Wallet

    This voucher code is issued by Sony Interactive Entertainment Network Europe Limited and is redeemable only against the issuer by users holding a SEN account (previously known as PlayStation? Network account) registered in South Africa. User must be aged 7 or over and require parental consent if under 18. SEN accounts are subject to the PlayStation? (PSN) Terms of Service. Access to the PlayStation, Plus content/services to which this voucher code relates is subject to the PSN Terms of Service and any specific additional conditions applying to content/services available via the subscription including the Software Usage Terms. PlayStation, Plus content/services vary by subscriber age. Online features of specific games may be withdrawn on reasonable notice www.playstation.com/gameservers .Service availability is not guaranteed. If you do not wish to accept these terms, do not purchase this voucher code.

    Deezer 1 Month Subscription Digital

    This code can only be used once and gives you access to Deezer Premium+ for 1 month. It is the user's responsibility to check for compatible devices. This product requires data, which is not included. This code must be redeemed within twelve months of the purchase date, or it will expire. Deezer shall not be held liable for any losses or damages resulting from the loss or theft of the code by any third party. In order to use this code, you must be registered or register, and have accepted the Terms of Use of the Deezer offer. Registration is only open to residents of South Africa over 18 years old or subject to parental permission. Content of the service may change subject to the music catalogues available at the time of activation. Any use of the service must be strictly personal,lawful and within family context. Trademarks are owned by Deezer, For more information, contact customer support on www.deezer.com/help.Full terms and conditions can be found at www.deezer.com

    MyTopDog DIG

    This virtual voucher is issued by Top Dog Internet Sales (Pty) Ltd trading as MyTopDog. This virtual voucher can only be used once on the website www.mytopdog.co.za Once redeemed, it gives you access to the learning material for the subject of your choice for a period of 1 month. In order to access the learning material on the MyTopDog website you must have access to the internet. This product requires wifi access or data, which is not included. This virtual voucher cannot be exchanged, refunded or returned even in a case of loss, theft or damage. You may not resell this virtual voucher. This virtual voucher expires within 12 months from the day you purchased it. MyTopDog shall not be liable for any losses or damages as a result of loss, theft, damage or fraudulent use of the virtual voucher by any third party. You must register as a user in order to use this virtual voucher and by so doing you accept the terms and conditions at www.mytopdog.co.za

    • Redemption

    Electronic Software Download:

    This item does not contain a disc; it is a product key that will be emailed to you and that requires a download from Office.com. You will receive a separate email with the link and activation code to download the software after placing your order. Vouchers and or Voucher codes cannot be redeemed or exchanged for cash and are not reloadable or refundable.

    Digital Voucher:

    This is a prepaid voucher code that can be redeemed for services against the applicable issuer. You will receive a separate email with your redemption code and instructions after placing your order. Broadband, Wi-Fi or 3G internet connection required (system dependent). User responsible for internet connection fees. Vouchers and or Voucher codes cannot be redeemed or exchanged for cash and are not reloadable or refundable.

  • Black Friday Deal of the Day

    1. This is a Black Friday promotion on selected products.  This promotion is subject to the participant’s acceptance of the Terms and Conditions set out herein, and is to be read in conjunction with the terms and conditions as found at www.incredible.co.za
    2. This promotion is promoted by Incredible Connection, a brand of JD Consumer Electronics and Appliances, (Reg no.: 1963/002315/07) 
    3. Promotion: The sale of certain products discounted through the Black Friday promotion, whereby each day leading up to Black Friday, certain products on each day will be on promotion. Each day will have different products on promotion
    4. Promotion Period: The Promotion will be valid from 19 November 2018 (“the Promotion Period”) to 22 November 2018, from 00:00 to 24:00.  Incredible Connection will not be liable for any loss that you many incur as a result of the promotion being extended, both before or after the promotion period.
    5. Incredible Connection reserves the right, in their sole discretion and to the extent permitted by law, to amend these Terms and Conditions, at any time.
    6. How to qualify: Any customer who purchases certain products under the Black Friday Deal of the Day promotion online only at incredible.co.za, will qualify for the promotion.
    7. This promotion is not valid for layby purchases, and cannot be used in conjunction with another promotion.
    8. In the event that a customer wishes to make use of this promotion and purchase the goods on credit, the customer will have to apply for credit in advance.
    9. Stock is limited, and Incredible Connection reserves the right to stop the promotion once each specific product has been sold. All orders are subject to stock availability and no correspondence will be entered into should stock no longer be available. Each promotional product is strictly limited to one per person.
    10. Each day during the promotional period a new product(s) will be listed as the deal of the day. Once the stock has been sold, the deal will end. The deal of the day may be carried over to the remaining period of the promotion should stock be available.
    11. Online purchases made through several logins and using the same card will disqualify the order. Use of any other person’s login details will disqualify your order.
    12. Incredible Connection reserves the right to restrict and/or decline sales to traders and dealers.
    13. Payment must be confirmed within 30 minutes in order to secure the product. Payments not made within this time period will render the sale invalid.  A sales order will only be deemed as completed once you have completed the purchase cycle and an approved payment/order confirmation is received. Incredible Connection will confirm your purchase order with you via your specified email. By you placing a product into your shopping cart or adding a product to a wish-list does not constitute a sale nor is such products, its price nor its quantities reserved. In the event that you complete the purchase cycle for such products at a later stage Incredible Connection cannot be liable to honor any price changes.
    14. Payment methods for this promotion is limited to Credit / Debit Card, Instant EFT, Masterpass, Visa Checkout, Ucount Rewards, Discovery Miles and Pre-approved Mobicred. No EFT Cash Deposits will be allowed under any circumstances.
    15. Should you wish to purchase any television during the promotion period, the sale will only be confirmed once a valid SABC television licence check has been undertaken. In the event that you don’t have a valid television licence, or an outstanding balance, the sale will not go through until the outstanding balance has been received. We reserve the right to refund you, should the payment not be received within the requested time. Please ensure that the name on the order correspond with the uploaded ID address as failure to do so might disqualify your order.  Using someone else’s TV license will result in cancelling of the order.
    16. Delivery times may be affected by the large orders that are being processed.
    17. No Click and Collect option will be available for the duration of this promotion.
    18. Should BankServe go down and your order is not paid, but cancelled within the specified time of the promotion, your order will be deemed invalid.
    19. Incredible Connection assumes no liability whatsoever for any direct or indirect loss or damage arising from your participation in the promotion or howsoever arising (whether arising from negligence or otherwise). All customers, whilst participating in this promotion, indemnify Incredible Connection and hold Incredible Connection harmless for any loss, damage, harm or injury (whether arising from negligence or otherwise) which may be sustained as a result of any claim, costs, expense, loss or damages which may be made by any third party.
    20. Incredible Connection assumes no risk and/or liability whatsoever for any interruption in services and/or the failure of any supplier to meet any technical element of this promotion which may result in you not successfully taking up the promotion.
    21. Any purchases, which are conducted contrary to the requirements of these terms and conditions, will be cancelled and customer will be refunded should their order be cancelled/disqualified.
    22. It is your responsibility to ensure that the information provided is accurate, complete and up to date
  • Student Voucher Promotion Terms and Conditions

    1. This promotion is subject to the participant’s acceptance of the Terms and Conditions set out herein, and is to be read in conjunction with the terms and conditions as found at www.incredible.co.za
    2. This promotion is promoted by Incredible Connection, a brand of JD Consumer Electronics and Appliances, (Reg no.: 1963/002315/07) 
    3. Promotion: Students who spend R2999.00 will receive a R250 voucher off their next purchase
    4. Promotion Period: The Promotion will be valid from 1 January 2019 to 28 February 2019 (“the Promotion Period”).  No purchases made after midnight on 28 February 2019 will be valid for the promotion
    5. Incredible Connection reserves the right, in their sole discretion and to the extent permitted by law, to amend these Terms and Conditions, at any time.
    6. How to qualify: Any student customer who purchases goods online at incredible.co.za, or at store to the value of R2999.00 or more will qualify for the promotion. Student customers must register and upload their details (https://www.incredible.co.za/vouchers) provide a copy of their invoice and a copy of the valid student card. Once successfully uploaded, an electronic voucher will be emailed with the instructions on the redemption process.  Simply present your voucher code in store and get R250 off your next purchase
    7. This promotion is not valid for layby purchases, credit purchases, and cannot be used in conjunction with another promotion.
    8. Payment methods for this promotion is limited to Credit / Debit Card, Instant EFT, Masterpass, Visa Checkout, Ucount Rewards, Discovery Miles and Pre-approved Mobicred. No EFT Cash Deposits will be allowed under any circumstances.
    9. Incredible Connection assumes no liability whatsoever for any direct or indirect loss or damage arising from your participation in the promotion or howsoever arising (whether arising from negligence or otherwise). All customers, whilst participating in this promotion, indemnify Incredible Connection and hold Incredible Connection harmless for any loss, damage, harm or injury (whether arising from negligence or otherwise) which may be sustained as a result of any claim, costs, expense, loss or damages which may be made by any third party.
    10. Incredible Connection assumes no risk and/or liability whatsoever for any interruption in services and/or the failure of any supplier to meet any technical element of this promotion which may result in you not successfully taking up the promotion.
    11. Any purchases, which are conducted contrary to the requirements of these terms and conditions, will be cancelled and customer will be refunded should their order be cancelled/disqualified.
    12. It is your responsibility to ensure that the information provided is accurate, complete and up to date
  • Terms And Conditions For Epson Cashback Promotion 2019

    The Promotion

    1. Purchase a new printer or scanner from the list in the table below (the “Selected Products”) between 01.01.2019 and 31.03.2019, (the “Qualifying Period”) and claim up to R 2,000 cashback* cash back.

    Selected printers and scanners

    Cashback amounts*

     

     

    L120

    R200

    L310

    R200

    L1110

    R230

    L1300

    R800

    L1455

    R2,000

    L1800

    R1,000

    L382

    R300

    L3110

    R320

    L3111

    R320

    L3050

    R350

    L3150

    R370

    L3060

    R350

    L4150

    R400

    L3070

    R400

    L4160

    R500

    L565

    R600

    L6160

    R700

    L6170

    R750

    L6190

    R800

    L805

    R650

    L810

    R700

    L850

    R800

    L7160

    R1,000

     

    *cash back amounts include VAT

    2. The Promotion applies to Selected Products purchased during the Qualifying Period directly from an Epson Authorised reseller and/ or Retailer.

    3. The Promotion is open to persons aged 16 years and above who are residents of South Africa and is subject to a maximum of 2 claims per household. Only 1 claim may be made per Selected Product.

    4. The Promotion is open to end user customers only. Claims for Selected Products purchased which will be resold to a third party are not eligible for this Promotion. Resellers may not submit claims on behalf of their customers.

    5. The Promotion is not open to Epson employees, agents, distributors, resellers, retail employees of participating stockists or anyone connected with the Promotion.

    6. The Promotion is not available on any second hand, refurbished or reconditioned stock.

    7. The claim for cash back must be made within 30 calendar days from the date of purchase. The closing date for claims is 31.03.2019.

    How to Claim:

    8. Claim online by going to http://www.epson.co.za/promotions/privacy, completing the claim form and submitting it together with a copy of proof of purchase and a photo of the serial number from the printer. You will be asked to provide your personal details including bank details.

    9. Proof of purchase should be a legible copy of the retail receipt or invoice clearly showing the retailer name, date of purchase, product name and purchase price.

    10. Once a claim is received a confirmation of receipt will be sent by email

    11. The cash back payment will be made by bank transfer within 30 days of receipt of claim validation. The Promoter will only make bank transfer to an account that is set up in the country where you made the purchase of the Epson product. The Promoter is not liable for any bank costs incurred relating to any bank transfers of the cash back payment. Accordingly, if your bank charges you, such charges will be deducted by your bank from the cash back amount.

    12. It is the person registering the claim’s responsibility to ensure that the correct bank account details have been recorded; if incorrect information has been provided and the Promoter makes a payment that is rejected or not received by you then the Promoter will not be responsible for re-issuing such payment.

    Restrictions

    13. Where the cash back payment constitutes a taxable benefit, the tax liability lies with the recipient.

    14. If the Selected Product which is the subject of a claim is returned to the seller for any reason the customer’s entitlement to claim cash back is forfeited and any cash back paid to the customer must be repaid to the Promoter within seven days.

    15. The Promoter reserves the right to request additional evidence to help validate a claim if it believes that it may not be legitimate.

    16. A claim will not succeed if:

    a. The Selected Product was not purchased within the Qualifying Period

    b. The claim form was not completed in full

    c. The proof of purchase was not supplied or was illegible

    d. The claim was not submitted within 30 calendar days from the date of purchase

    e. You have not complied with these terms and conditions Personal data

    17. During registration for the Promotion you will need to provide your personal data necessary for Epson to administer the Promotion. You will find more information in the Promotions Privacy Information Statement. In addition to using your personal data for the Promotion, Epson also asks your consent for Epson to send

    Marketing materials such as surveys regarding Epson branded products, newsletters and/or advertisements from Epson. You are not obliged to do so.

    General

    18. Promoter will not accept responsibility for lost claims. Promoter will reject claims received after the closing date and those which it reasonably considers to be incomplete, illegible or fraudulent.

    19. These terms and conditions are governed by the laws of the country in which you have purchased Selected product and come under the jurisdiction of the competent courts of that jurisdiction.

    20. By entering this Promotion you confirm that you have read, understood and accepted these terms and conditions. The Promoter reserves the right to cancel or amend them without notice in the event of any circumstances beyond its reasonable control.

    Promoter: The Promoter is Epson Europe B.V. having its registered office in Amsterdam, the Netherlands. For all Correspondence please write to the following address: Epson European Marketing Department, P504 Cashback

  • IC Valentine’s Day Competition

     

     

    Competition Rules

     Win R5000 Gift Card in the IC Valentine’s Day Competition Rules

    1. This competition is promoted by Incredible Connection, a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), which is a subsidiary of Pepkor Trading (Pty) Ltd (“the Promoter”).
    2. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
    3. Competition Period: The competition runs from 28 January 2019 – 08 February 2019, both dates inclusive. No entries will be accepted after midnight on 08 February 2019.
    4. Who Can Enter: You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
    5. Exclusions: directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.
    6. How to Enter: By commenting on our Facebook competition post with “What would you buy for your significant other with R5000 on Valentine’s Day?” It is within the Promoters sole discretion to disqualify any participant who posts any inappropriate comment or uses inappropriate language on the Facebook competition post.
    7. Number of Entries per Entrant: one per person
    8. Entry Fee: There is no entry fee to participate in the competition.
    9. Prize: Will be R5000 Gift Card for Incredible Connection.
    10. Winner draw: One lucky winner will be chosen and announced on Facebook. The draw will take place on 11 February 2019
    11. Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the Facebook page (http://www.facebook.com/incredibleconnection), within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Facebook message by the E-Commerce Manager of the Promoter within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s Facebook page (http://www.facebook.com/incredibleconnection).
    12. The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.
    13. By participating in this competition, you agree to all the Competition Rules set out above, without exception.
    14. The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.
    15. The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.
    16. A copy of these Competition Rules is made available at www.incredible.co.za.  
    17. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.
    18. The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.
    19. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.

     

  • DJI Osmo Mobile 2 Facebook Competition

    1.       This competition is promoted by Incredible Connection, a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).

    2.       This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.

    3.       Competition Period:

    The competition runs from 11.02.2019 to 25.02.2019, both dates inclusive. No entries will be accepted after midnight on 25.02.2019.

    4.       Who Can Enter:

    You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    5.       Exclusions:

    Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

    6.       How to Enter:

    By entering via the Facebook competition post and providing us with your answer (List 4 product features of the DJI Osmo 2 Mobile?) you stand a chance to win a DJI Osmo Mobile 2 valued at R2,499. To enter:

    a)     Go to the Incredible Connection DJI Osmo Mobile 2 Facebook post

    b)     Simply list 4 product features of the DJI Osmo Mobile 2

    c)     Once your comment is posted you will be entered into the competition

    It is within the Promoters sole discretion to disqualify any participant who posts any inappropriate comment or uses inappropriate language on the Facebook competition post.

    7.       Number of Entries per Entrant: One Entry per person

    8.       Entry Fee: There is no entry fee to participate in the competition.

    9.       Prize: 1 x DJI Osmo 2 Mobile to the value of R2,499. The prize cannot be exchanged for cash. The prize will be delivered to the winner’s address, the address being within the borders of South Africa.

    10. Winner draw:

     10.1        The winners will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney;

    10.2        The 1st draw will take place on26th February 2019.

    10.3        Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so those entrants will be the competition winners (the “winners”), subject to us being able to contact that winners. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winners will be notified by Facebook and/or Phone Call by the Incredible Connection Marketing Coordinatorwithin 48 hours of the random draw taking place. The Promoter will attempt contact with the winners at least 3 times, but if the Promoter is unable to contact the winners within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winners will be announced on the promoter’s webpage as cited below.

    11.    The winners may be asked to participate in marketing activities, including by having their photograph taken, but they will be entitled to decline to do so.

    12.    The prize is exclusively for the benefit of the winners and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winners have been announced.

    13.    The winners will be required to complete a declaration acknowledging receipt of the price and that they are not connected to the Promoter as stipulated in clause 5 above.

    14.    The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.

    15.    The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.

    16.    No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.

    17.    By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.

    18.    Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.

    19.    By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication

    20.    By participating in this competition, you agree to all the Competition Rules set out above, without exception.

    21.    A copy of these Competition Rules is made available at https://www.incredible.co.za/terms-conditions/

  • Samsung Galaxy S10 Galaxy Buds Pre Order Promotion

    Please read these Promotion terms and conditions carefully. Participation in this Promotion will constitute your agreement to comply with these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not participate in this Promotion. Please refer to this website for the current Terms and Conditions for this Promotion:

    http://www.samsung.com/za/offer/

    All participants during the term of this Promotion agree to be bound by the following Terms and Conditions:

    1. Promotion:

    Samsung Galaxy S10 Galaxy Buds Pre-Order Campaign . The promoter of the Promotion is Samsung Electronics South Africa (Proprietary) Limited, Registration number: 1994/003872/07 and/or its agencies ("Organizer").

    2. Promotion Period:

    2.1 The Promotion will run from 20 February 2019 (00h00) to the 10 March 2019 (23h59). (“the Promotion Period”) while stocks last, in the Republic of South Africa.

    2.2 The Promotion Period may be extended or curtailed at the discretion of the Organizer.

    3. Who may enter:

    3.1 All participants must:

    (a) be citizens of the Republic of South Africa and/or legal residents of the aforesaid country;

    (b) be currently residing in the Republic of South Africa at the date of the commencement of the Promotion Period;

    (c) be a natural person and be at least 18 (eighteen) years old at the date of the commencement of the Promotion Period;

    (d) be in the possession of a valid South African identity document at the time of redemption of the Samsung Galaxy Buds.

    3.2 Participation in this Promotion includes the Organizer, their directors, members, partners, employees, agents, consultants, any other person who directly or indirectly controls or is controlled by them or any supplier of goods and services in connection with the Promotion and their spouses, life partners, parents, children, siblings, business partners or associates

    4. How to qualify for the Promotion:

    4.1. the participant must:

    (a) Pre – order and activate their Samsung S10 at any Samsung Authorized network operator, retail outlet and/online store from the 20th February 2019 (00h00) to the 10 March 2019 (26h59) to qualify for 1 x Samsung Galaxy Buds ;

    (b) have purchased the Device during the Promotion Period;

    (c) Have downloaded the Samsung Members application from the Google Play Store on the Device and be a registered subscriber of the Samsung Members service managed by the Organizer.

    (d) have redeemed the Samsung Galaxy Buds through the Samsung Members application between 20th of February 2019 – 10 March 2019 or while stocks last. (“Redemption Period”)

    4.2. No claims for any Samsung Galaxy Buds redeemed in respect of the Device purchased during the Promotion Period will be accepted or processed after 10 March 2019 or after stocks have depleted.

    4.3. Proof of purchase of the Device may be required as part of the redemption process.

    4.4. A qualifying Samsung Galaxy S10 is on a predetermined list as specified by the Organizer as per clause 9.3 below.

    5. Can I qualify more than once for the Promotion:

    5.1. The Promotion is limited to one (1) Samsung Galaxy Buds per valid Device purchased (identifiable by the unique IMEI number).

    5.2. Should there be any dispute in this regard, the Organizer shall be sole adjudicator of the dispute and the Organizer’s decision shall be final.

    6. Offer:

    6.1. The Promotion will afford the participant the opportunity to receive a set of Samsung Galaxy Buds (“Offer”).

    6.2. The Offer is not transferable. No substitution, cash redemption, or assignment of the Samsung Galaxy Buds is permitted.

    6.3. The Offer may differ from that shown on the promotional material with regard to colour and specs and same shall be subject to availability and in the Organizer’s sole discretion to select an alternative product to the same or equivalent value

    7. Terms of Delivery:

    7.1. Delivery of the Samsung Galaxy Buds will occur within approximately 4 (four) weeks of receipt of confirmation of the participant’s delivery details that have been supplied by the participant through the Samsung Members application.

    7.2. Should the participant fail to supply valid delivery details upon redemption of the Samsung Galaxy Buds through the Samsung Members application, the Samsung Galaxy Buds will be forfeited.

    7.3. Delivery of the Samsung Galaxy Buds will occur by way of courier and the Organizer does not accept any responsibility for late/non arrivals and/or any damage to the Samsung Galaxy Buds that may arise during its delivery to the participant.

    7.4. In the event that the participant is unreachable or fails to claim the Samsung Galaxy Buds after 2 (two) attempts to deliver over a period of 10 (ten) working days, the Samsung Galaxy Buds shall be forfeited.

    7.5. The participant may need to present a valid South African identity document at the time of delivery.

    7.6. Deliveries will only be made within the borders of the Republic of South Africa.

    7.7. Deliveries will occur from Monday to Friday during regular office hours (08h00 to 16h00) and no deliveries will be made on public holidays or over the weekends.

    8. Limitation of Liability:

    8.1. To the extent permitted by Consumer Protection Act No 68 of 2008 and any other applicable law:

    (a) The participant and/or winner(s) hereby indemnifies the Organizer against any direct, indirect, special, incidental, consequential or punitive damages or loss of any kind regardless of how this was caused, and whether it arose under the law of contract or delict or otherwise, because of the participants entrance to the Promotion.

    (b) The Organizer excludes all warranties (express or implied), representations and liabilities regarding this Promotion (other than for death or personal injury caused by its negligence and/or fraud).

    (c) All personal information exchanged with the usage of 3rd party applications will not be monitored or controlled by the Organizer. The participant bares the responsibility to ensure that it is aware of the terms and conditions applicable to usage of 3rd party applications. The participant understands and agrees to indemnify the Organizer from all liability arising from whatsoever nature.

    (d) Data charges may be incurred for downloading and utilizing the Samsung Members Application.

    (e) Network rates apply.

    9. General:

    9.1. In accordance with the confidentiality policies and practices of the Organizer, none of the entry details of any participant in this Promotion will be disclosed or used by the Organizer for any purposes other than for entry into the Promotion and in accordance with clause 9.4 below.

    9.2. The participant is bound by the Samsung Members application terms and conditions, where more specifically, only one account per Device is permitted to be registered for use of the Samsung Members application. Should there be any dispute in this regard, the Organizers shall be sole adjudicator of the dispute and the Organizers decision shall be final.

    9.3. The Samsung Members application is downloadable from Google Play Store and it is supported on the following Samsung smartphones, of which may be updated from time to time; Galaxy Note 9 (SM-N960F), Galaxy S9 (SM-G960F), Galaxy S9+ (SMG965F), GALAXY S8 (SM-G950F), GALAXY S8+ (SM-G955F), GALAXY S7 (SM-G930F), GALAXY S7 Edge (SM-G935F), GALAXY S6 (SMG920F), GALAXY S6 Edge (SM-G925F), GALAXY S5(SM-G900F/H), GALAXY S4(GT-I9500) GALAXY Note 4 (SM-N910F/H/C), GALAXY Note Edge (SM-N915F), GALAXY Note 3 (SM-N900), GALAXY Note 5 (SM-N920C, SM-N920F), GALAXY Alpha (SM-G850F), GALAXY S4 Mini (GT-I9190, GT-I9195), GALAXY S4 Active (GT-I9295), GALAXY A3 (SM- A300F), GALAXY A5 (SM-A500F), GALAXY A7 (SM-A700F), GALAXY Trend Neo (SM-G313H, SM-G318H), GALAXY Core 2(SM-G355H), GALAXY Core Prime (SM-G360H, SM-G361H), GALAXY S5 Mini (SMG800F, SM-G800H), GALAXY S6 Edge Plus (SM-G928C, SM-G928F), GALAXY J1 (SM-J100H, SM-J100F, SM-J110F1), GALAXY J1 MINI (SMJ105F) GALAXY J1 2016 (SM- 110F), GALAXY J2 ( SM-J200F), GALAXY J3 (SM-J300F), GALAXY J3 2016 (SM-J310F), GALAXY J5 (SM-J500F), GALAXY J7 (SM-J700F, SM-J700H).

    9.4. Participants acknowledge and accept that the Organizer shall utilise a third party agent to contact the participant to arrange delivery. In order to affect the contacting and delivery process, the Organizer shall provide the participant’s information to such third party agent.

    9.5. Details of participants will not be used by the Organizer for Samsung related communication should the participants opt-out to receive further communication from the Organizer.

    9.6. Information regarding the Promotion that is published on authorized advertising material will also form part of the Terms and Conditions of the Promotion.

    9.7. The Organizer may in its sole discretion amend these Terms and Conditions at any time, without notice, and such amendments shall be deemed to have taken effect from the date of publication of the revised Terms and Conditions on the Organizer’s website http://www.samsung.com/za/offer/The onus rests on the participant to constantly check the website for updates to the Terms and Conditions.

    9.8. The Organizer reserves the right, at any time, to verify the validity of participants (including a participant’s identity, age and place of residence) and to reject any participant who has not agreed to these Terms and Conditions. Errors and omission may be accepted at the Organizer's discretion. Failure by the Organizer to enforce any of its rights at any stage does not constitute a waiver of those rights.

    9.9. If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Organizer, including but not limited to technical difficulties, unauthorized intervention or fraud, the Organizer reserves the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any participant; or (b) to modify, suspend, terminate or cancel the Promotion as appropriate, subject to the approval of relevant regulatory authorities.

    9.10. Save as permitted by law, the Organizer reserves the right to cancel, suspend or terminate this Promotion, without notice at any time, and such cancellation, suspension or termination shall be deemed to have taken effect from the date of publication on the Organizer’s website http://www. Samsung.com/za/offer/o liability shall lie against the Organizer in favor of any participant, winner(s) and/ or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Organizer and hereby acknowledge that they will have no right of recourse or claim of any nature whatsoever against the Organizer.

    9.11. This Promotion is governed by these Terms and Conditions, as well as those of the relevant authorized participating stores, associated with this

    Promotion.

    9.12. Any dispute or claim arising out of or in connection with the Promotion shall be governed by and construed in accordance with the laws of South Africa.

    9.13. To the extent that these Terms and Conditions conflict with the terms and conditions of Samsung Members application, these Terms and Conditions will take precedence.

    9.14. The Organizer accepts no liability or responsibility, whether occasioned by any circumstance not foreseeable and not within its reasonable control for late or delayed delivery of the Samsung Galaxy Buds owing to, but not limited to, stock unavailability, strike, lock out, destruction of the Samsung Galaxy Buds on route by any means, any civil commotion or disorder, riot, threat of war, any action taken by governmental authority or public authority of any kind, fire, explosion, storm, flood, earth quake or other acts of God.

    9.15. If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable:

    (a) It will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible;

    (b) It will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.

  • Samsung Galaxy S10 APS Voucher Promotion

    Please read these Promotional Terms and Conditions carefully. Participation in this Promotion will constitute your agreement to comply with these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not participate in this Promotion, any participation inconsistent with these Terms and Conditions is invalid. Please refer to this website for the current Terms and Conditions for this Promotion: www.samsung.com/za/offer All participants during the Promotion Period agree to be bound by the following Terms and Conditions:

    1. Promotion:

    1.1. SAMSUNG GALAXY S10 APS VOUCHER PROMOTION

    1.2. The promoter of the Promotion is Samsung Electronics South Africa (Proprietary) Limited, Registration number: 1994/003872/07 and/or its agencies ("Organizer").

    2. Promotion Period:

    2.1. The Promotion will run from the 20th of February 2019 (00h00) until the 31st of July 2019 (23h59) (“Promotion Period”) while stocks last, in the Republic of South Africa.

    2.2. The Promotion Period may be extended or curtailed at the discretion of the Organizer.

    3. Who may enter:

    3.1. All participants must:

    3.1.1. be citizens of the Republic of South Africa and/or a legal residents of the aforesaid country;

    3.1.2. be currently residing in the Republic of South Africa at the date of the commencement of the Promotion Period; and

    3.1.3. be a natural person and be at least 18 (eighteen) years old at the date of the commencement of the Promotion Period.

    4. How to qualify for the Promotion:

    4.1. The participant must:

    4.1.1. be a participant as set out in clause 3.1 above;

    4.1.2. purchase a GALAXY S10 Smartphone at any Samsung Authorised network operator, retail outlet and/or online store during the Promotion Period to qualify for a Samsung S10 Smartphone Original Accessory Voucher to the value of R500 (“Voucher”) redeemable for qualifying Original Samsung Product.

    5. Can I qualify more than once for this Promotion:

    5.1. The Promotion is limited to one Offer per GALAXY S10 Smartphone that is preordered and/or purchased.

    5.2. Should there be any dispute in this regard, the Organizer shall be the sole adjudicator of the dispute and the Organizer’s decision shall be final.

    6. Offer:

    6.1. All participants who pre-order and/or purchase a GALAXY S10 Smartphone during the Promotion Period, will be entitled to receive a Voucher to redeem, while stocks last, Samsung GALAXY S10 Original Covers/Case range (“The Offer”).

    6.2. The Offer is ONLY applicable to the following qualifying Original Samsung Product:  Samsung GALAXY S10 Original Covers/Case range

    6.3. The Offer cannot be used as a discount for any handset device that is purchased on contract or prepaid.

    6.4. The Offer cannot be used as a discount against any other Samsung Original Accessories other than the qualifying Samsung Original Accessory set out in clause 6.2 above.

    6.5. The Offer cannot be used for any Samsung GALAXY S10 Generic Covers/Case range or Non Original Samsung Accessories or nonSamsung products.

    6.6. The Offer can only be redeemed at the participating network operator, retail or online stores.

    6.7. The Offer cannot be used in conjunction with any other Samsung original accessories voucher promotion. All Samsung original accessory voucher promotions are treated individually and are based on the specific

    6.8. This Offer is only applicable to the GALAXY S10 Smartphone.

    6.9. The Offer does not accrue interest.

    6.10. If the Voucher value is insufficient for the specific Samsung GALAXY S10 Original Covers/Case range, the participant will be required to pay the difference.

    6.11. The Offer is not transferable. No substitution, cash redemption, or assignment of the Offer is permitted.

    6.12. Please note that proof of purchase is required for the redemption of the Voucher.

    6.13. The Organizer will not be responsible for any costs associated with the redemption process of the Voucher.

    6.14. All Vouchers will expire on 31 July 2022.

    7. Limitation of Liability:

    7.1. To the extent permitted by Consumer Protection Act No 68 of 2008 and any other applicable law:

    a. the participant hereby indemnifies the Organizer against any direct, indirect, special, incidental, consequential or punitive damages or loss of any kind regardless of how this was caused, and whether it arose under the law of contract or delict or otherwise, because of the participants entrance to the Promotion.

    b. the Organizer excludes all warranties (express or implied), representations and liabilities regarding this Promotion (other than for death or personal injury caused by its negligence and/or fraud).

    8. General:

    8.1. The Organizer reserves the right to change the Offer at any time, should they deem necessary, to an item of similar economic value.

    8.2. In accordance with the confidentiality policies and practices of the Organizer, none of the entry details of any participant in this Promotion will be disclosed or used by the Organizer for any purposes other than for entry into the Promotion and in accordance with clause 8.3 below.

    8.3. Details of participants will not be used by the Organizer for Samsung related communication should the participants opt-out to receive further communication from the Organizer.

    8.4. Information regarding the Promotion that is published on authorized advertising material will also form part of the Terms and Conditions of the Promotion. In the event however, of any conflict between the advertising material and these Terms and Conditions, these Terms and Conditions will prevail.

    8.5. The Organizer may in its sole discretion amend these Terms and Conditions at any time, without notice, and such amendments shall be deemed to have taken effect from the date of publication of the revised Terms and Conditions on the Organizer’s website www.samsung.com/za/offer. The onus rests on the participant to constantly check the website for updates to the Terms and Conditions.

    8.6. If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Organizer, including but not limited to technical difficulties, unauthorized intervention or fraud, the Organizer reserve the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any participant; or (b) to modify, suspend, terminate or cancel the Promotion as appropriate, subject to the approval of relevant regulatory authorities.

    8.7. Save as permitted by Law, the Organizer reserves the right to cancel, suspend or terminate this Promotion, without notice at any time, and such cancellation, suspension or termination shall be deemed to have taken effect from the date of publication on the Organizer’s web. No liability shall lie against the Organizer in favor of any participant, and/ or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Organizer and hereby acknowledge that they will have no right of recourse or claim of any nature whatsoever against the Organizer.

    8.8. This Promotion is governed by these Terms and Conditions, as well as those of the relevant authorized participating stores, associated with this Promotion. In the event however, of any conflict between the terms and conditions of the relevant participating store and these Terms and  Conditions, these Terms and Conditions will prevail.

    8.9. The Organizer and its agencies reserve the right to correct any errors and/or omissions in relation to the Promotion. These Terms and Conditions will supersede any errors and/or omissions on any publicly communicated documentation or marketing material.

    8.10. Any dispute or claim arising out of or in connection with the Promotion shall be governed by and construed in accordance with the laws of South Africa.

    8.11. The Organizer accepts no liability or responsibility, whether occasioned by any circumstance not foreseeable and not within its reasonable control for late or delayed delivery of the Promotion owing to, but not limited to, stock unavailability, strike, lock out, destruction of Welcome Pack and/or Voucher on route by any means, any civil commotion or disorder, riot, threat of war, any action taken by governmental authority or public authority of any kind, fire, explosion, storm, flood, earth quake or other acts of God.

    8.12. If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable: i. It will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible; ii. It will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.

    9 Consumer Protection Act:

    9.1 To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (the "Consumer Protection Act"), no provision of the Terms and Conditions are intended to contravene the applicable provisions of the Consumer Protection Act, and therefore all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the Consumer Protection Act are complied with.

  • New Samsung Galaxy S10 Launch Pre-Order

    1. This promotional offer is subject to your acceptance of the Terms and Conditions set out herein.
    2. You acknowledge that you have read and understand these Terms and Conditions.  These Terms and Condition will govern the redemption of the offer from any Incredible Connection store.
    3. This promotion is promoted by Incredible Connection, trading under JD Consumer Electronics and Appliances (Pty) Ltd whereby when you purchase selected Samsung Galaxy S10 (as advertised) during the promotion period, online at www.incredible.co.za
    4. Promotion Period: The Promotion will run from 21 February 2019 at 08:00 to 08 March 2019.  No purchases will be accepted after midnight on 08 March 2019. (“The Promotion Period”).
    5. This Offer is only available online at www.incredible.co.za.
    6. The Offer is only applicable to one product per customer.
    7. Incredible Connections reserves the right, in its sole discretion and to the extent permitted by law, to amend these Terms and Conditions, at any time.
    8. How to qualify: Pre-Order and Purchase a selected New Samsung Galaxy S10 from an Incredible Connection, online during the promotion period and receive R1000 online gift voucher.
    9. The delivery of the Samsung Galaxy S10 will only happen on or after 8 March 2019.
    10. The Company assumes no liability whatsoever for any direct or indirect loss or damage arising from your participation in Offer or howsoever arising (whether arising from negligence or otherwise). All customers, whilst participating in this Offer, indemnify Incredible Connection and hold Incredible Connection harmless for any loss, damage, harm or injury (whether arising from negligence or otherwise) which may be sustained as a result of any claim, costs, expense, loss or damages which may be made by any third party.
    11. Incredible Connection assumes no risk and/or liability whatsoever for any interruption in services and/or the failure of any supplier to meet any technical element of this Offer which may result in you not successfully taking up the Offer.
    12. This Offer cannot be used in conjunction with any other promotional offer.
  • Samsung Pay Campaign

    Please read these Competitions terms and conditions (“Terms and Conditions”) carefully. Participation in this Competition will constitute your agreement to comply with these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not participate in this Competition (“Competition”). Please refer to the Promotions Page on the Samsung Pay Application for the current Terms and Conditions for this Competition.

    All participants during the term of this Competition agree to be bound by the following terms and conditions:

    Competition:

    1. Samsung Pay Incredible Connection (“the Competition”). The promoter of the Competition is Samsung Electronics South Africa (Proprietary) Limited, Registration number: 1994/003872/07 and/or its agencies ("the Organiser").

    Competition Period:

    1.  The Competition will run from 8 March 2019 00h00 to 30 April 2019 23h59 (“the Competition Period”).
    2. The Competition Period may be extended or curtailed at the discretion of the Organiser.

    Who may enter:

    1.  All participants must:
    2. be citizens of the Republic of South Africa and/or a legal residents of the aforesaid country,
    3. be currently residing in the Republic of South Africa at the date of the commencement of the Competition Period,
    4. be natural persons and be at least 18 (eighteen) years old at the date of the commencement of the Competition Period.
    5. Participation in this Competition excludes the Organiser, their directors, members, partners, employees, agents, consultants, any other person who directly or indirectly controls or is controlled by them or any supplier of goods and services in connection with the Competition and their spouses, life partners, parents, children, siblings, business partners or associates.

    How to enter the Competition:

    the participant must:

    1. be a participant as set out in clause 3.1; and
    2. have the Samsung Pay Application (“the Application”) installed on  the Samsung Galaxy S10 device (SM-G970,SM-G973,SM-G975) .
    3. have a Samsung Account to activate the Samsung Pay Application.
    4. successfully log in to the Samsung Pay application.
    5. Opt in to the Competition.
    6. Entry to this Competition does not make any participant a winner.
    7. The Organiser accepts no responsibility for entries lost, misdirected, illegible, late, mutilated or altered. Entries that do not comply with these Terms and Conditions will be disqualified, subject to clause 4.4 below.
    8. Errors and omission may be accepted at the Organiser’s discretion. Failure by the Organiser to enforce any of its rights at any stage does not constitute a waiver of those rights.
    9. It is the participant’s responsibility to ensure that any information which you provide to the Organiser is accurate, complete and up to date.

    Can I enter more than once:

    1. The Competition is limited to one entry per participant.
    2. Should there be any dispute in this regard, the Organiser shall be sole adjudicator of the dispute and the Organiser’s decision shall be final.

    Prize:

    1. The Competition will include an opportunity for the participant to be entered into a lucky draw with the chance of winning one of ten (1 of 10) R1000 Incredible Connection Vouchers (“the Prize”).
    2. The voucher will be redeemable until 31 May 2019.
    3. The voucher will be awarded in electronic format via the Samsung Pay Application.
    4. The Prize is not transferable. No substitution, cash redemption, or assignment of the Prize is permitted.
    5. The Organiser reserves the right to change the Prize should they deem necessary, to a prize of similar economic value.
    6. The Prize may differ from that shown on the promotional material with regard to colour and specs.
    7. The Prize shall be subject to stock availability and in the event of no stock being available the Organiser in its sole discretion shall determine a suitable replacement in accordance with the Terms and Conditions.
    8. Any and all tax implications and liabilities as a result of winning the Prize will be solely borne by the winner.

    Draw:

    1. The lucky draw will be held by the Organiser on the 7th May 2019.
    2. The draw will be supervised by an independent auditor or a registered accountant, or an attorney or an advocate. 
    3. The draw results to determine the winners are final and no correspondence will be entered into.
    4. If for any unforeseen reason the draw cannot take place on the aforesaid date, then the Organiser will endeavour to conduct the draw within a reasonable period thereafter and shall provide details of the new draw date on the Promotions page on the Samsung Pay App.

    Limitation of Liability

    To the extent permitted by Consumer Protection Act and any other applicable law:

    1. The participant and/or winner(s) hereby indemnifies the Organiser against any direct, indirect, special, incidental, consequential or punitive damages or loss of any kind regardless of how this was caused, and whether it arose under the law of contract or delict or otherwise, because of the participants entrance to the Competition.
    2. the Organiser excludes all warranties (express or implied), representations and liabilities regarding this Competition (other than for death or personal injury caused by its negligence and/or fraud).

    General:

    1. Samsung Pay is supported on selected Samsung Galaxy devices. Current list of supported devices are listed on www.samsung.com/za/samsung-pay.
    2. Data charges may be incurred for downloading the Samsung Pay application. Network rates apply.
    3. The Organiser reserves the right, at any time, to verify the validity of entries and participants (including but not limited to a participant’s identity, age and place of residence) and to disqualify any participants who submit an entry that is not in accordance with these terms and conditions or who tampers with the entry process.
    4. The winners will receive a phone call or e-mail as per winner’s details supplied by the winner when entering the Competition. The Organiser shall attempt to contact the winner for a period of 5 (five) working days after his or her name is drawn as a winner, were after the winner will forfeit the prize.
    5. In the event that the winner is unreachable as set out in clause 9.4 above, ineligible, or fails to claim or accept delivery of the Prize, the Prize shall be forfeited to another winner based on the Terms and Conditions. Samsung shall in its own discretion determine the time period for a Prize to be claimed or for deliver to be accepted.
    6. In accordance with the confidentiality policies and practices of the Organiser, none of the entry details of any participant in this Competition will be disclosed or used by the Organiser for any purposes other than for entry into the Competition and in accordance with clause 9.7 below.
    7. Participants acknowledge and accept that the Organiser shall utilise a third party (the “Organiser’s authorized agent/s”) to contact the participant, in the event that the participant is a winner, and to arrange delivery of the Prize. In order to affect the contacting and delivery process, the Organiser’s shall provide the participant’s information to such third party.
    8. Details of participants will not be used by the Organiser for Samsung related communication should the participants opt-out to receive further communication from the Organiser.
    9. Information regarding the Competition that is published on authorized advertising material will also form part of the terms and conditions of the Competition.
    10. The Organiser’s may in their sole discretion amend these terms and conditions at any time, without notice, and such amendments shall be deemed to have taken effect from the date of publication of the revised terms and conditions on the Promotions Page on the Samsung Pay Application. The onus rests on the participant to constantly check the website for updates to the terms and conditions.
    11. If this Competition is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Organiser, including but not limited to technical difficulties, unauthorized intervention or fraud, the Organiser reserve the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any entrant; or (b) to modify, suspend, terminate or cancel the Competition as appropriate, subject to the approval of relevant regulatory authorities (if required).
    12. Save as permitted by Law, the Organiser reserves the right to cancel, suspend or terminate this Competition, without notice at any time, and such cancellation, termination or termination shall be deemed to have taken effect from the date of publication on the Promotions Page on the Samsung Pay Application. No liability shall lie against the Organiser in favor of any participant, winner(s) and/ or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Organiser and hereby acknowledge that they will have no right of recourse or claim of any nature whatsoever against the Organiser.
    13. This Competition is governed by these terms and conditions, as well as those of the relevant authorized participating stores, associated with this Competition.
    14. Any dispute or claim arising out of or in connection with the Competition shall be governed by and construed in accordance with the laws of South Africa.
    15. The Organiser reserve the right to withhold the Prize until it is entirely satisfied that the claimant of the Prize is the bona fide winner, and reserves the right to call for such proof as it may deem necessary.
    16. The Organiser accepts no liability or responsibility, whether occasioned by any circumstance not foreseeable and not within its reasonable control for late or delayed delivery of the Prize owing to, but not limited to, stock unavailability, strike, lock out, destruction of Prize on route to winner by any means, any civil commotion or disorder, riot, threat of war, any action taken by governmental authority or public authority of any kind, fire, explosion, storm, flood, earth quake or other acts of God.
    17. If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable:
    1. It will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible;
    2. It will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.

    Consumer Protection Act:

    1. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (the "Consumer Protection Act"), no provision of the Terms and Conditions are intended to contravene the applicable provisions of the Consumer Protection Act, and therefore all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the Consumer Protection Act are complied with.
  • Zero Arrears Competition

    This is a promotional offer (“Offer”) as defined in the Consumer Protection Act no 68 of 2008 (CPA), as amended from time to time.  This Offer is subject to the participant’s acceptance of the Terms and Conditions (Ts & Cs) set out herein. For the purposes of ease of reference the “offer” will henceforth be referred to as the “competition”

    The participant acknowledges that the participant has read and understands these Ts & Cs.  These Ts & Cs will govern the Terms and Conditions from any Incredible connection store (the “Company”) or any Company to whom the Company has ceded the rights and obligations.

     1.      Competition:

     This promotion is promoted by the Company, a division of the Pepkor Trading (Proprietary) Limited, an authorised Financial Services Provider (FSP 3247) duly authorised to act on behalf of Connect Financial Solutions (Pty) Ltd a registered Credit Provider (NCRCP 74[RS1] ).

     2.      Competition Period:

     2.1.The Promotion will run from the 22nd of January 2019to30th of April 2019 (“the Promotion Period”).

    2.2. The Company reserves the right, in its sole discretion and to the extent permitted by law, to amend these Ts & Cs, at any time.

    2.3. The Prize is not transferrable nor convertible into cash nor substituted in any manner expect as permitted by law.

     3.      How to qualify:

     The participant must have:

    3.1. A valid Company account, in the participants’ capacity.

    3.2. Receive an SMS inviting the customers to qualify to participate in the promotion by ensuring that their account is up to date with no arrears.  

    3.3. Note that these T’s and C’s do not replace the T’s and C’s of the credit agreement.

    3.4. These T’s and C’s do not negate the participant’s obligations to continue making the required payments.

    3.5. Qualifying participants will automatically be entered into the Competition.

    3.6. The winner consent to his/her name made public at the discretion of the Company.

    3.7. Each participant will be entered into the draw once, irrespective of the number of credit agreements the participant has with the company.

    4. The Redemption:

    4.1. This Competition is conducted in the ordinary course of Business.

    4.2. Competition is open to all existing customers who meet the qualifying criteria and afford the participant an opportunity to win their original loan amount to settle the amount outstanding with the remainder paid to the customer. Only one Prize is available per month.

    4.3. The draw will be on the 1st of each month (February through May and an independent auditor [RS2] will observe the to validation procedure.

    4.4. The winner will be notified via SMS or by telephone call or SMS on the 1st of each month (see 4.3 above).

    4.5. The company will not be liable for the technical failures relating to this Competition that may result in an entry not being successfully submitted,

    4.6. The prize may only be redeemed by an account holder who has valid credit agreement with Company that is up to date.

    4.7. This Offer is open to all South African Residents above the age of 18, who are in possession of a valid identity document or passport.  Employees, agents or consultants of or any other person who directly or indirectly controls or is controlled by the Company in respect of this Offer or the spouses, life partners or immediate family members cannot participate in the Promotion.

    4.8. If the Company has not strictly enforced these Ts & Cs, the participant may not assume the Ts & Cs to have been waived or altered by the Company.  These Ts & Cs will still apply and the Company has right to enforce any of these Ts & Cs.  Errors and omission may be accepted at the Promoter’s discretion.

  • Bling Installation Vouchers Term And Conditions

    TERMS, CONDITIONS & DISCLAIMER | CALL US ON 0861 88 1015

    1. This voucher includes the Call-Out Fee and 1-hour worth of consultation of R650.

    2. The Customer agrees to pay for additional time which is billable at R225 per 30minutes after the Free One Hour included in this voucher.

    3. The Customer is responsible for payment of materials required to complete the installation which are not provided as part of the Free Materials Included in this voucher.

    4. All materials used remain the property of BlingStallation until such time that the materials are fully paid for by the Customer, this excludes the Free Material Included in this voucher. Details of free and additional material will be confirmed by the installer before the installation commences.

    5. This voucher cannot be exchanged for cash, sold or transferred to another person.

    6. This voucher is valid for 60 days from date of purchase. Please retain proof of purchase either for this voucher or for the product you purchased which was bundled with this voucher. This voucher cannot be replaced if lost & therefore cannot be redeemed via proof of purchase. This voucher must be presented to the Installer on-site before the installation commences. Failure to produce this voucher will result in the cancellation of the installation.

    7. We will do all that we reasonably can to meet the date agreed for installation. However, in the case of unforeseen circumstances beyond our reasonable control we may not be able to do so. In such circumstances we will contact you to agree on an alternative date. The Customer will also do all that he/she reasonably can to enable the installation to take place on the given date. In the case of unforeseen circumstances beyond the Customer’s reasonable control the Customer should contact us to agree on an alternative date.

    8. We will carry out any installation work for which this voucher was advertised for and or sold to the customer, within 30km from the store the voucher was purchased from. If additional work is found to be necessary during the course of the installation, such work will be quoted for separately and only carried out with the Customer’s permission.

    9. It is the customer’s responsibility to ensure that, concealed water pipes and electricity wires are identified to the installer before installation commences. In the event of any concealed water pipes or electricity wires being damaged during the installation process; if the installer was notified of the concealed water pipes or electricity wires then BlingStallation will be responsible for the repair of the damage thereof however if the installer was not notified of the concealed water pipes or electricity wire then BlingStallation cannot be held responsible for the repair of the damages thereof.

    10. It is the customer’s responsibility to ensure that, prior to the installation work starting, all furniture is removed from the area of the installation and any carpet in the installation area is rolled back.

    11. All installation work & material has a 1 Year Limited Warranty from date of installation provided that the installation has not been tampered with during the period of the warranty other than by an accredited BlingStallation Installer.

  • Canon South Africa Cashback Promotion Terms & Conditions

    1. PROMOTIONAL PRODUCTS, PARTICIPATING RETAILERS, PROMOTIONAL PERIOD AND PARTICIPANTS

    1.1. This promotion is only available on purchases made of any of the products listed below (the “Promotional Products”) within South Africa between 1 April and 30 June 2019 (the “Promotional Period”). All other products are excluded. Some of the Promotional Products will be sold as a camera body only or part of a lens kit. None of the kitted lenses are part of the promotion, so only a single claim per camera will be accepted. If a qualifying camera is sold together with a qualifying lens – a single claim can be made for BOTH qualifying items. Eg. EOS 5D Mark IV with 24-105 mm lens kit (Camera qualifies but lens doesn’t – single claim) EOS 5D Mark IV with 24-105mm lens kit AND EF 100-400mm lens ( a claim on the camera AND on the 100-400 lens is valid).

    1.2. All Participants must be aged 18 or over and must be resident in South Africa.

    1.3. All Participants are deemed to have agreed to be bound by these terms and conditions.

    1.4. Purchases of second hand, refurbished or reconditioned products, or products which are counterfeit or infringe the intellectual property rights of the Canon group of companies in any way (for example, including but not limited to parallel or “grey” products) will not qualify under this promotion.

     2. HOW TO PARTICIPATE

    2.1. To enter the cashback promotion, the Participant must purchase a Promotional Product from a Participating Retailer during the Promotional Period AND submit a valid claim online between 00.00 on 1 April 2019 and midnight on 30 June 2019.

    2.2. Claims must be submitted by fully and correctly completing (including specifying a valid EEA product serial number) a claim form online, at https://canon-south-africa-cashback-2019.sales-promotions.com/. Participants will need to scan, upload and attach to the online claim form a copy of their receipt, or order confirmation for internet purchases. No hand written documents/invoices will be accepted as proof of purchase. Participants will then receive an email confirming that their claim has been received. If you do not receive a confirmation email within 24 hours of processing your claim, or do not have access to a computer, please contact [email protected]

    2.3. The Promotional Products are subject to availability while stocks last. Canon will not be liable for the failure of retailers to fulfil orders of Promotional Products during the Promotional Period.

    2.4. Canon will not process any claims received after the closing date for receipt of claims of midnight on 30 June 2019. Canon will not process claims which are in its opinion incomplete or illegible. Canon will not be responsible for claims delayed or not successfully received.

    2.5. Only one claim per Promotional Product purchased may be made.

    2.6. Claims by businesses or individuals who make bulk purchases (being more than 10 Promotional Products during the Promotional Period) will not be eligible to enter this Promotion.

    2.7. This promotion cannot be redeemed in conjunction with any other promotion – unless specifically allowed within the T&C’s of the other promotion.

     3. CASHBACK

    3.1. Participants will receive Cashback in the amounts shown for purchases of Promotional Products.

    3.2. Upon receipt and verification of the claim, Canon will arrange for a direct BACS transfer payment to the Participant’s bank account. No alternative arrangement will be entered into and no cash or cheque will be provided.

    3.3. Canon will endeavour to transfer via BACS within 4-6 weeks of receipt of a complete and valid claim.

    3.4. Only one BACS payment will be issued per valid claim.

    3.5. If you are South Africa VAT registered and you receive a cashback, it may reduce the taxable value of your purchase and so you may need to reduce your input tax accordingly.

    3.6. Stock returned to the dealer needs to be submitted to us as the cashback can only be claimed once. The person returning the product will need to refund the cashback. A case of fraud can and will be opened if goods are bought and then returned after receiving cashback without returning the money.

     4. THE PROMOTER

    4.1. The promoter is Canon South Africa Pty. Ltd. 1st Floor , Block C , Southdowns Office Park, Southdowns, Centurion (Reg No. 1999/21667/07, Vat #4940185293).

     5. DISCLAIMERS

    5.1. To the fullest extent permitted by law, Canon shall not be liable for any loss, damage or injury of any nature howsoever caused, sustained by any Participant under this promotion. However, nothing in these rules shall have the effect of excluding or restricting Canon’s liability for personal injury or death caused by the proven negligence of Canon’s employees or agents.

    5.2. Canon reserves the right to void, amend, and/or change this promotion at any time without incurring any liability whatsoever.

    5.3. Canon reserves the right to audit any claims to ensure compliance with these terms and conditions and to request additional information and supporting documents. Canon reserves the right to exclude claims and/or Participants if it suspects that the promotion is being abused in any way. Canon’s decisions in relation to the promotion are final and no correspondence will be entered into.

     6. DATA

    6.1. Any personal data submitted to us will be processed by Canon South Africa Pty. Limited, its agents or associated group companies for the purpose of administering this Promotion and, if applicable, for marketing purposes – in cases when Participants have opted-in to receive marketing communication from Canon. For further details of how we use your data when you opt-in for marketing purposes, please see our Consumer Privacy Policy

    6.2. If Participants do not wish for their contact information to be used for marketing purposes or to enable Canon to contact them in future regarding similar promotions, they should NOT check the relevant “opt-in” box when completing the claim form.

    6.3. The personal data provided is held securely and may be transferred on a secure server outside the EEA.

     

     

     

  • Technical Services Terms And Conditions

    Cellalur Repairs

    1. All devices are booked in at the Client’s risk. The Client’s device may need to be restored to factory defaults or formatted in order to complete the repair process. Incredible Connection will not be liable for any data loss and/or damage or losses sustained during hardware and software repairs, irrespective of the reason or cause for such loss.
    2. It is the Client’s responsibility to back-up the device prior to booking it in for repairs, and data loss will be entirely at the Client’s risk. Incredible Connection does not guarantee that lost data will be recovered, and further has no responsibility to restore data.
    3.  All workmanship will carry a 2 (two) year limited warranty. Replacement parts will carry a 2 (two) year warranty as well, unless the parts manufacturer stipulates a shorter warranty period on a specific part, in which case the shorter manufacturer’s warranty period will apply. The device warranty will be rendered null and void in the instance of any physical damage, which will include, but not be limited to, dents, scratches, liquid ingress, viruses, malware and any third party repairs done prior to the this repair to be undertaken by Incredible Connection. The warranty will be forfeited on devices found to have sustained liquid damage after repairs by Incredible Connection. If there is a warranty claim, the device must be delivered to one of Incredible Connection’s stores, or Incredible Connection can arrange a courier service. The costs of collection (as well as return) will be for the Client’s account unless there is a valid warranty claim. No refunds will be given under any circumstances in respect of repairs or devices that were repaired. The warranty is not transferable.
    4. Quotes are valid for 7 (seven) days and subject to R180.00 (one hundred eighty rand only) consultancy fee if not accepted (including quotes where the device is found to be beyond economical repair). Repairs under R500.00 (five hundred rand only) will continue without client approval unless otherwise stipulated.
    5. Apple MacBook quotes/assessments/repairs are subject to a consultancy fee charged at R450.00 (four hundred and fifty rand only) per hour.
    6. A 50% (fifty percent) non-refundable deposit is required for all parts that have to be specifically ordered for device repairs. The remaining balance will be due after completion of the repairs and before the device is released to the Client.
    7. The Client agrees to receive communication from Incredible Connection and repair partners that will include, but not limited to, quotes, invoices, newsletters and sms’s regarding special offers relating to Incredible Connection products and services.
    8. Incredible Connection is not an authorised Apple, Samsung, Huawei, LG, Sony or Blackberry service agent. If Incredible Connection undertakes repairs on your device, the Client’s manufacturer’s warranty, if applicable, will be rendered null and void. The Client will receive in its place the Incredible Connection warranty as stipulated in clause 3 above.
    9. Incredible Connection will make every effort to repair Client’s device, however due to the nature of repairs to any device it may happen that the device sustains further damage while being repaired and becomes economically beyond repair. Incredible Connection will under such circumstances not be liable for any damages whatsoever, irrespective of whether Incredible Connection was negligent, grossly negligent or not, except for Incredible Connection under such circumstances to be liable to replace Client’s device with a pre-owned or refurbished similar device.
    10. Apple, Samsung, Huawei, LG and Sony devices that are repaired will forfeit their IPx (Ingress Protection) rating once the repair has been completed.
    11. Devices that are booked in for repairs with bent back covers could indicate internal damage in excess to or other than the initial repair request. The internal damage may, or may not be repairable, and the Client will be held liable for cost related to such repairs and/or parts, subject to clause 4 above.
    12. Physical impact to hardware could cause component failure, which may only be detected after the device has been opened or the screen/battery has been removed. Component failure could render the Client’s device beyond economical repair. Incredible Connection will not be liable for latent component damage caused by hardware impact.
    13. Devices not collected within 90 (ninety) calendar days of notification to collect will be sold to the defray cost and Client will have no claim whatsoever against Incredible Connection under such circumstances.
    14. Devices will only be returned to Client when paid in full and on the presentation of a valid Incredible Connection job card, South African identity document or a valid South African driver’s license.
    15. Incredible Connection will attempt repairs within a reasonable time, which time will be dependent on parts availability and delivery times for parts.
    16. In order for Incredible Connection to test the device after completion of repairs, the Client will have to provide its device unlock pin. Client may refuse, at its option, to provide such details, however then waives any rights to any claims whatsoever in respect of the repairs effected.

    iPhone 6

    R849.00

    iPhone 6 Plus

    R999.00

    iPhone 6s

    R999.00

    iPhone 6s Plus

    R1,599.00

    iPhone 7

    R1,799.00

    iPhone 7 Plus

    R1,999.00

    iPhone 8

    R2,599.00

    iPhone 8 Plus

    R2,999.00

    iPhone X

    R4,899.00

  • WOW = Walk Out Working

    Incredible Tech Services can set up your new PC/Mac, tablet or gadget in store.

    If you need a hand with your new laptop or PC or don’t want the hassle of configuring settings, we’re available to help at your local Incredible Connection

    1. WOW – Standard set up will to get your PC up and running straight away, we’ll get you working in no time. As well as upgrading your new computer to the latest Windows 10, we’ll also set up a Windows account, install essential apps and create the recovery media. R399

    2. WOW – Intermediate set up will to get your PC up and running straight away, we’ll get you working in no time. As well as upgrading your new computer to the latest Windows 10, we’ll also set up a Windows account, install essential apps and create the recovery media, and set up your new computer exactly the way you want. This service also includes setting up your email accounts, installation of any hardware or software purchased and personalising your desktop, as well as moving your files & folders from your old device to your new computer, transferring all your music, videos & photos R699

    3. WOW – Advanced set up will to get your PC up and running straight away, we’ll get you working in no time. As well as upgrading your new computer to the latest Windows 10, we’ll also set up a Windows account, install essential apps and create the recovery media, and set up your new computer exactly the way you want. This service also includes setting up your email accounts, installation of any hardware or software purchased and personalising your desktop, as well as moving your files & folders from your old device to your new computer, transferring all your music, videos & photos. Additionally this service also features a one-to-one 30 minute in store tutorial, where we'll show you how to make the most of your new Windows 10 computer. We’ll show you how to personalise your desktop and lock screen, create a PIN/ picture password and take you through apps such as Contacts, Photos and News. We’ll then show you how to use the new features including Cortana, Microsoft Edge and the Action Centre. R999

    4. WOW – Mobile We’ll unpack your new device, check over the contents and make sure nothing’s damaged, insert any memory or SIM cards and check they all work and set up your accounts, personalise your settings and help you download crucial apps R199

    5. WOW – Tablet We’ll unpack your new device, check over the contents and make sure nothing’s damaged, insert any memory or SIM cards and check they all work and set up your accounts, personalise your settings and help you download crucial apps R299

    6. WOW – Apple Standard We’ll get your new MacBook up and running in no time. As well as updating your new computer to the latest release we’ll also set up your Apple account, install essential apps and create the recovery media.

    7. WOW - Apple Intermediate We’ll set up your new MacBook exactly the way you want.  We’ll also set up a Apple account, install essential apps plus we’ll set up your email accounts, install any hardware or software purchased, personalise your desktop and more.

    8. WOW - Apple Advanced We’ll set up your new MacBook exactly the way you want plus set your Apple account, install essential apps and set up your email accounts, install any hardware or software purchased, personalise your desktop and more. Includes a 1-1 30 minute instore tutorial

    9. WOW - PlayStation Standard  We’ll unpack your new device, check over the contents and set up your accounts, personalise your settings and help you download crucial apps

    10. WOW - PlayStation Advanced We’ll unpack your new device, check over the contents and set up your accounts, personalise your settings and help you download crucial apps as well as install any additional features and purchased games

    11. WOW - XBox Standard We’ll unpack your new device, check over the contents and set up your accounts, personalise your settings and help you download crucial apps

    12. WOW - XBox Advanced We’ll unpack your new device, check over the contents and set up your accounts, personalise your settings and help you download crucial apps as well as install any additional features and purchased games

  • Norton Campaign Terms And Conditions

    Terms and Conditions of Service & Participation in Trial Subscription

    It is important to note that participation in this Trial Subscription is subject to the terms and conditions of use set out below. By participating in this Trial Subscription the User agrees and is deemed to have agreed to observe all terms & conditions of use.

     1.  About Arbalest Solutions (Pty) Limited (“Arbalest Solutions”)

    Arbalest Solutions is registered as a private company in terms of the company laws of South Africa. Arbalest Solutions is the duly appointed, authorised reseller of this Trial Subscription offer, and is referred to in this Agreement as the Appointed Reseller.

     2.  This Agreement

    This Agreement regulates your use of and participation in the Trial Subscription. By participating, you agree to be bound by the terms and conditions of this Agreement. If you do not agree to be bound by this Agreement, you may not access, install, deploy, use and/or otherwise distribute any Content, nor may you participate in the Trial Subscription.

     3.  General Disclaimer

    Users agree to access the Content and participate in this Trial Subscription entirely at their own risk.

     4.   Definitions

    In these Terms & Conditions, the following definitions are used:

    4.1    Agreement. These Terms & Conditions, plus all amendments thereto.

    4.2   Content. Any of the software Products listed in Annexure A.

    4.3  Trial Subscription. A trial subscription to download and use any of the Content, for a period not exceeding 3 (three) months.

    4.4  Product. Any particular item of Content.

    4.5  "ECT Act". Means the Electronic Communications & Transactions Act 25 of 2002.

    4.6  Proprietor. Means the proprietor of a particular Product.

    4.7  Transaction.The execution of any command or use of any function or application offered via the Trial Subscription.

    4.8 User.Means any independent person or entity, whether or not registered formally to participate in the Trial Subscription.

     5.   Participation In Trial Subscription & Use Of Content

    5.1    Arbalest Solutions may, in its sole discretion, amend these terms and conditions from time to time at which time the new terms and conditions will immediately come into effect in respect of further usage.

    5.2   Use of this Trial Subscription is strictly at the sole risk of the User. Attention is drawn to clause 10.2, and it is stressed, expressly, that Arbalest Solutions is not the proprietor of any aspect of the Content.

    5.3  Users are identified uniquely by the email address, or, from time to time, other form of identification provided. Only one item of Content may be selected and associated with each User for use in a Trial Subscription.

    5.4 Participation in this Trial Subscription shall entitle the User to the use of a single Product, for a single, continuous period of 3 (three) months. Unless the subscription is extended or renewed before the expiry of that period, the right to use that Product shall terminate automatically.

    5.5  Participation in this Trial Subscription & use of Content is subject to the terms & conditions of use of the particular Product selected, as is prescribed by the respective proprietors of those Products. To the extent that there is any conflict between the provisions of this Agreement and those of the Product concerned, the latter shall prevail.

     6.  Acknowledgments By User

    Users acknowledge that:

    6.1    They will be irrevocably bound by ALL terms and conditions applicable to participation in this Trial Subscription and use of all Content.

    6.2   They will provide full and accurate information.

    6.3  It is the User's responsibility to check and update information pertaining to their User account.

    6.4 On registration they will provide a nominated email address, or, from time to time, other form of identification requested.

    6.5  User account holders authorise any and/or all activity of their account, irrespective of their knowledge and/or expressed authorisation. The User Account Holder is responsible for reporting unauthorised use, and may request new login credentials and/or change of password.

    6.6  All new User applications are subject to the completion of a verification procedure, which may include, but are not limited to, contacting the User via phone and/or email to confirm certain details and/or information. Only successful applicants will be entitled to become Users.

    6.7 Whether or not the offer to participate in the Trial Subscription is transferrable is subject to the terms of use set by the particular Product proprietor. This is not regulated by Arbalest Solutions.

     7.  Amendments to Content and Information

    7.1 The Appointed Reseller expressly reserves the right in its sole discretion to affect any amendment or alteration to any Content and information.

    7.2  Arbalest Solutions does not and will not amend or alter any information provided and or uploaded directly by the User. This is the sole responsibility of the User.

    7.3  Users acknowledge that it is their responsibility to familiarise themselves with any amendment or alteration affected.

     8.  Privacy Policy

    8.1 We respect the privacy of every User who uses the Trial Subscription. As a result of this, we would like to inform you regarding the way we would use your personal data.

    8.2  The points below will help you understand our general approach towards the use of your personal data, however, to the extent that there is any conflict as a result of a waiver of this clause by a User, that specific clause, and not the general approach, will be enforced and supersedes the general approach.

    8.3 By submitting your personal data to Arbalest Solkutions, it will be deemed to have been given with your permission, where necessary and appropriate, for disclosures referred to in this policy.

    General Approach to Personal data

    8.4  Arbalest Solutions does not and will not amend or alter any personal information provided by a User. It is the User’s responsibility to update its information.

    8.5  Arbalest Solutions will collect and use personal information solely with the objective of fulfilling those purposes specified and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

    8.6  Arbalest Solutions will only retain personal information as long as necessary for the fulfilment of the Trial Subscription offering and for related renewal offerings.

    8.7  Arbalest Solutions will only collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

    8.8  Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

    8.9  Arbalest Solutions will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

    8.10  Arbalest Solutions is committed to conducting business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained, however, Arbalest Solutions does not guarantee a breach of such confidentiality arising out of malicious activities and/or activities over which it has no control.

     9.  No offer

    Users should regard nothing contained in this Trial Subscription as an offer but rather as an invitation to do business.

     10.  Disclaimers and Exclusion of Liability

    10.1 It is a term and condition of use of this Trial Subscription that Users expressly agree that the use of the Trial Subscription is entirely at their own risk.

    10.2  This entire Trial Subscription is provided "as is" and "as available". The Appointed Reseller makes no representations or warranties, express or implied, including but not limited to warranties as to the correctness or suitability of either the Trial Subscription or the information contained in it.

    10.3  Subject to Chapter 7 of the ECT Act, the Appointed Reseller, its officers, employees, suppliers, ISPs, partners, affiliates and agents, shall not be liable for any damage, loss or liability, howsoever arising, incurred by Users or any other persons and resulting from the use of any Content or inability to participate in this Trial Subscription.

    10.4  Subject to Chapter 7 of the ECT Act and to the fullest extent possible under the applicable law, the Appointed Reseller disclaims all responsibility or liability for any damages, including but not limited to direct, economic, consequential loss or loss of profits, resulting from the use of this Trial Subscription in any manner.

    10.5  The Appointed Reseller has no control over any Content and/or third party content and/or any features which can be accessed through participation in this Trial Subscription. As such, and to the fullest possible extent permissible, the Appointed Reseller disclaims any liability whatsoever for any loss or damage arising from the use of third party Apps, contents and features.

    10.6  Arbalest Solutions does not warrant that the functions provided by the Trial Subscription will be uninterrupted or error free, or that the Trial Subscription or the server is free from viruses or other harmful components.

     11.  Indemnities

    11.1       Users  agree to indemnify and hold harmless the Appointed Reseller, its officers, employees, ISPs, servants, subcontractors, partners, subsidiaries and affiliates, advertisers,  partners, agents and representatives from any demand, liabilities, action or application or other proceedings, including for attorney’s fees and related costs such as tracing fees, made by any third party, arising out of or in connection with the User’s use of this Trial Subscription, third party Apps or any of the services offered through such Apps in any way, including but not limited to the provision of content, from User’s unauthorised use of material obtained from any Content, from its breach of this Agreement, or from any such acts arising through use of the Trial Subscription or any other violation of the rights of another person or party.

    11.2 Users  agree to indemnify and hold harmless the Appointed Reseller for any harm arising out of: network connection errors, connectivity errors affecting any Product, network infrastructure errors, payment portal errors, malicious hacking by third parties, and generally any action or omission that is beyond Appointed Reseller’s control.

     12.  Consumer Rights & Security

    12.1  Regarding cooling-off periods: subject only to what appears below in this clause 12, Section 42(2)(d) of the ECT Act is understood to apply to all Transactions under this Agreement.

    12.2  To the extent that sections 43(1) and/or (2) of the ECT Act apply: in the event that a consumer proves that the Appointed Reseller has not set out the information and procedures as required then the consumer has the right to cancel the transaction within 14 days of receiving the relevant goods or services under the transaction. Under section 42(1)(d) of the ECT Act the cooling-off period set out in section 44 of the act does not apply to an electronic transaction for services which began with the consumer's consent before the end of a period of seven days from receipt of the service.

     13.  Transmission of Data Messages

    13.1 Data messages, including e-mail messages, sent by Users to the Appointed Reseller and/or Arbalest Solutions shall be deemed to be received only when acknowledged or responded to.

    13.2 A data message sent by the Appointed Reseller and/or Arbalest Solutions to Users shall be regarded as received when the complete data message enters an information system designated or used for that purpose by the recipient and is capable of being retrieved and processed by the recipient.

    13.3 The Appointed Reseller and/or Arbalest Solutions reserves the right not to respond to any e-mail or other data message which contains obscene, threatening, defamatory or otherwise illegal, unlawful or inappropriate content, and to take the appropriate action against the sender of such e-mail where necessary.

    13.4  The Appointed Reseller and/or Arbalest Solutions reserves the right to contact Users in appropriate circumstances that are necessary for the operation of the Trial Subscription. These circumstances include, but are not limited to cases in which:

    13.4.1  the User installs a Product but does not complete the installation;

    13.4.2  towards the end of the Trial Subscription period, a reminder of an offer to renew  the subscription will be sent.

     14. Monitoring and interception of data messages

    In order to provide a relevant and secure service, and where required to do so under law, the Appointed Reseller and/or Arbalest Solutions may monitor and/or intercept electronic communications such as e-mail which are sent to this Trial Subscription. To the full extent necessary under law the User acknowledges that he or she is aware of such potential monitoring and/or interception and consents thereto.

     15.  Users further Assurance

    Users further undertake not to:

    15.1   Impersonate any other person or use a false or unauthorised name so as to create a false identity and/or e-mail address or to misrepresent the origin or identity of any communications.

    15.2   Attempt to secure a Trial Subscription in respect of more than one Product;

    15.3  Make use of the Trial Subscription to collect, harvest or otherwise obtain personal information relating to other Users.

    15.4  Make use of the Trial Subscription to collect, harvest, alter, adapt, replicate or otherwise utilise any data, information or code associated with or appearing on the Trial Subscription.

    15.5  Utilise this Trial Subscription or any Content accessed on it to:

          I.     Upload or otherwise transmit any content that is unlawful or illegal;

         II.     Upload or otherwise transmit any content that is threatening, harmful,       abusive, defamatory, vulgar, obscene or otherwise objectionable;

        III.     Upload or otherwise transmit any content that constitutes harassment or hate speech, or which is invasive of the privacy of another;

       IV.     Harm or unfairly target minors;

        V.    Stalk or harass other Users;

       VI.   Impersonate any person connected to this Trial Subscription or any service provided on it or otherwise misrepresent their association with any such person;

      VII. Take any measures to disguise the origin of any content;

     VIII. Take any measures to restrict access to any part of the Trial Subscription, including the use of passwords and hidden pages;

       IX. Upload, post or otherwise transmit any content that infringes the intellectual property rights of a third party or which the member is restricted from uploading, posting or otherwise transmitting by operation of law, contract or duty of care;

        X.  Use this Trial Subscription or any service provided on it to engage in any unsolicited, unlawful or unauthorised marketing, advertising or promotional activities, including but not limited to the harvesting of addresses and the sending of spam and chain letters;

       XI.  Upload or otherwise transmit any content that contains any malicious code which is designed to or will have the effect of disrupting in any way and to any degree the operation of this Trial Subscription or any service provided on it, and of any software, hardware or telecommunications equipment on which it relies for its operation;

      XII.  Collect and / or store data on any other User or Users; or

     XIII. Misrepresent the nature of their membership.

     16. Security

    16.1 While Arbalest Solutions takes all reasonable security precautions and subject to, no liability will lie for damage caused by the malicious use of this Trial Subscription or by destructive data or code that is passed on to the User through the use of this Trial Subscription.

    16.2 The following acts in connection with this Trial Subscription are expressly prohibited:

    16.2.1 delivering or attempting to deliver any unauthorised or malicious code or content to this App; and/or

    16.2.2 any amendment to or attempt to amend any of the content or any other part of this Trial Subscription by unauthorised persons.

    16.3 Arbalest Solutions may pursue prosecution of and compensation from any person that delivers or attempts to deliver any destructive code to this Trial Subscription.

     17. Intellectual Property Protection

    17.1 Copyright in all information, images, source codes and other original material published on this Trial Subscription which is not attributed to a third party, is held by or licensed to the Appointed Reseller. The Appointed Reseller asserts and reserves all its rights, including moral rights, in this regard.

    17.2 The Appointed Reseller grants to Users a personal, non-exclusive, non-assignable and non-transferable license to use, print and display all content and information on any machine of which the User is the primary User.

     18.  Advertising and Sponsorship; Competition Rules

    18.1 This Trial Subscription may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion in this Trial Subscription complies with all applicable laws and regulations.

    18.2 The Appointed Reseller accordingly excludes, to the fullest possible extent permissible under law, any responsibility or liability for any error or inaccuracy appearing in advertising or sponsorship material.

    18.3 To the extent that the Trial Subscription of any particular Product is part of a competition operated by a Proprietor, it is a condition for entry into that competition that the Product must be both downloaded and installed by the User. In the interests of absolute clarity: a renewal or extension of the Trial Subscription will not qualify as an entry into any competition.

    18.4 It is understood that all terms and conditions of any competition shall be set by the Proprietor concerned, in its sole and absolute discretion. Save for what appears in clauses 18.1 – 18.3 of this Agreement, the Authorised Reseller plays absolutely no part in any aspect of any such Competition.

     19. Termination of Trial Subscription and User Access

    19.1 The Appointed Reseller reserves the right, in its sole and absolute discretion and without prior notification, to terminate the provision of this Trial Subscription and/or to terminate the access rights of any User.

    19.2 In the event of any malicious action, or inaction, as the case may be, by any User, Arbalest Solutions may, in its sole and absolute discretion, terminate permanently any User’s rights to access and/or use the Trial Subscription.

     20. Law Governing this Agreement

    20.1The User agrees that the law applicable to these terms and conditions of use, their interpretation and any matter or litigation in connection therewith or arising from them will be the law of South Africa.

    20.2 This Trial Subscription is owned and maintained within the Republic of South Africa.

    20.3 When using this Trial Subscription and agreeing to these terms and conditions such use and agreement is deemed to have taken place in South Africa.

    20.4 Users of this Trial Subscription are encouraged to familiarise themselves with the South African Law relating to Electronic Communications and Transactions as contained in the ECT Act.

     21. Consent to jurisdiction:

    The User consents to the jurisdiction of the Magistrate's court having jurisdiction in terms of Section 28 of the Magistrate's Court Act, as amended, in respect of any dispute flowing from the use of this Trial Subscription.

     22.  User Support & Dispute resolution:

    22.1 All frontline User Support is offered exclusively by the relevant Proprietor of the Product concerned, and Arbalest Solutions shall not be responsible for the management of any support issue.

    22.2 Any dispute between Arbalest Solutions and the User arising out of or in connection with these terms and conditions including any question regarding its existence, validity or termination, shall be settled by mediation and/or arbitration concluded through AFSA rules, which rules are deemed to be incorporated by reference into this clause.

    22.3 Where the dispute has arisen in South Africa between parties in South Africa the place of the arbitration is deemed to be Johannesburg, so the arbitration will be governed by these rules and the dispute will be resolved in accordance with the Law of South Africa.

    22.4 Where the dispute has arisen in South Africa between Arbalest Solutions and a User who is Internationally based, the place of the arbitration is deemed to be Johannesburg, so the arbitration will be governed by these rules and the dispute will be resolved in accordance with the Law of South Africa.

    22.5 The language used during the dispute resolution process will be English.

    22.6 Further information on AFSA rules please see www.arbitration.co.za

     23.  Amendment of the Terms and Conditions of this Agreement

    23.1 Owing to legal and other developments, Arbalest Solutions may be required to amend these terms and conditions of use from time to time.

    23.2 Arbalest Solutions will attempt to give notice of any amendments, but reserves the right to effect binding amendments, additions or deletions without notice.

    23.3 Arbalest Solutions reserves the right to change the Agreement. These changes will become effective from the date on which notice is given to the User of the same. The User’s continued use of the Trial Subscription will be deemed to be an acceptance by it of the agreement to these amendments.

    23.4 Other than the variation of this Agreement by Arbalest Solutions placing such amendment on the Trial Subscription, as mentioned above, no addition to, variation of, novation, or agreed cancellation of this Agreement shall be of any force or effect unless in writing.

    23.5 No waiver, relaxation or indulgence which either party may grant to the other shall constitute a waiver of the rights of that party and shall not preclude that party from exercising any rights which may have arisen in the past or which might arise in the future.

    23.6 Severability: should any provision of this Agreement be void for vagueness or for any other reason, then that provision of this Agreement shall be capable of being severed from the remainder of this Agreement, which shall remain of full force and effect.

    23.7 Plain and understandable language: the User confirms that the provisions of this Agreement are in plain and understandable language and that it understands the provisions contained herein.

    23.8 No transfer: Users may not cede, sub-license or otherwise transfer any rights they may have under these terms and conditions or which may otherwise have been obtained through the use of this Trial Subscription.

     24.  Whole Agreement

    The terms and conditions herein and referred to elsewhere on the Trial Subscription constitutes the sole record of the agreement between Arbalest Solutions and the User and supersedes all previous agreements. Neither of the parties shall be bound by any representation, express or implied term, warranty, promise or the like not recorded in this Agreement.

    Annexure A: Content

    For purposes of this Agreement, Content comprises the following:

    Proprietor

    Product Name

    Norton by Symantec

    Norton Online Deluxe – 1 User 5 Devices

  • Epson Eco Tank Refocus 23 April 2019

    COMPETITION NAME:  Epson Eco Tank Refocus

    1.       This competition is promoted by Incredible Connection a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).

    2.       This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.

    3.       Competition Period:

    The competition runs from 23rd  April to 29th April 2019, both dates inclusive. No entries will be accepted after midnight on 29th April 2019.

    4.  Who Can Enter:

    You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    5.  Exclusions:

    Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

    6.  How to Enter:

    a)  Go to the Incredible Connection Facebook Epson Ecotank competition post and provide us with your answer to the question

    b)  Name 4 product features of the New Epson Ecotank ITS L3060 Printer and stand a chance to win one – Valued at R2999.

    c)  Once your comment is posted you will be entered into the competition.

    It is within the Promoters sole discretion to disqualify any participant who posts any inappropriate comment or uses inappropriate language on the Facebook competition post.

    7.  Number of entries per Entrant:  One Entry per person.

    8.    Entry Fee: There is no entry fee to participate in the competition.

    9.    Prize: One New Epson Ecotank ITS L3060 Printer– Valued at R2999.

    10.  Winner draw:

    10.1 The winner will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney.

    10.2 The draw will take place on 30th April 2019.

    10.3  Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Facebook or Phone Call by the Incredible Connection Marketing Coordinator within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.

    11. The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.

    12.  The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.

    13.  The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.

    14.  The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.

    15.  The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.

    16.  No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.

    17.  By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.

    18.  Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.

    19.  By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication

    20.  By participating in this competition, you agree to all the Competition Rules set out above, without exception.

    21.  A copy of these Competition Rules is made available at https://www.incredible.co.za/services/terms-and-conditions

  • Epson Eco Tank Refocus 14 May 2019

    COMPETITION NAME:  Epson Eco Tank Refocus

    1.       This competition is promoted by Incredible Connection a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).

    2.       This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.

    3.       Competition Period:

    The competition runs from 14th May to 20th May 2019, both dates inclusive. No entries will be accepted after midnight on 20th May 2019.

    4.  Who Can Enter:

    You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    5.  Exclusions:

    Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

    6.  How to Enter:

    a)  Go to the Incredible Connection Facebook Epson Ecotank competition post and provide us with your answer

    b)  Name 4 product features of the New Epson Ecotank ITS L3060 Printer and stand a chance to win one – Valued at R2999.

    c)  Once your comment is posted you will be entered into the competition.

    It is within the Promoters sole discretion to disqualify any participant who posts any inappropriate comment or uses inappropriate language on the Facebook competition post.

    7.  Number of entries per Entrant:  One Entry per person.

    8.  Entry Fee: There is no entry fee to participate in the competition.

    9.  Prize: One New Epson Ecotank ITS L3060 Printer Valued at R2999.

    10.Winner draw:

    10.1        The winner will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney.

    10.2        The 1st draw will take place on 21st May 2019.

    10.3        Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Facebook or Phone Call by the Incredible Connection Marketing Coordinator within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.

    11.  The winner may be asked to participate in marketing activities, including by having his/her photograph             taken, but he/she will be entitled to decline to do so.

    12.  The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.

    13.  The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.

    14.  The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.

    15.  The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.

    16.  No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.

    17.  By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.

    18.  Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.

    19.  By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication

    20.  By participating in this competition, you agree to all the Competition Rules set out above, without exception.

    21.  A copy of these Competition Rules is made available at https://www.incredible.co.za/services/terms-and-conditions