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Terms and Conditions

  • Introduction

    1. Welcome to the website JD Consumer Electronics and Appliances (Pty) Ltd trading as Incredible Connection (hereinafter referred to as " Incredible Connection") at www.incredible.co.za(hereinafter referred to as the "website") with the registration number 1963/002315/07. Please take a moment to read these Terms and Conditions to understand how they apply to your use of the website and any products or services that you may order online. Your continued use of the website will constitute acceptance of the Terms and Conditions, unmodified by you.
  • Defects, Returns, Refunds & Guarantees

    1. Should you not be satisfied with your product purchased by from us by reason of a defect, incorrect choice of product, or otherwise, you may, under certain circumstances, be entitled to either be refunded or have the product repaired or replaced. As a valued customer, we shall at all times endeavour to provide you with the best customer service and ensure that all your rights in terms of the Consumer Protection Act are protected. As a gesture our commitment to you we have established a 'change of mind/ peace of mind' return policy, which is provided to you over and above the rights you have in terms of the Consumer Protection Act. In terms of this returns policy, we may consider replacing goods purchased with us within 14 days from the date of purchase if such goods are returned in their original condition and packaging. We regret that due to copyright laws and the nature of the goods, licensed software and games cannot be returned unless defective.
    2. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition.
    3. Return of purchases Refunds are deposited directly into your credit card or bank account. This process may take up to 10 to 30 days. Refunds processing time frame will only be commenced from time of goods received.
  • Age Restriction On Sales

    1. Certain of our products bear age restrictions. It is your responsibility to ensure that you and/or the person for whom you may be buying the product, meet(s) such age restrictions (including, inter alia, games, DVD's and Videos) and that these restrictions are observed. Accordingly, you indemnify Incredible Connection and its affiliates from any and all liability in this regard, including any liability arising as a result of your failure to provide accurate information in this regard when completing the website registration process.
    2. No transaction concluded between Incredible Connection and a person under the age of 18 shall be binding upon Incredible Connection unless written consent thereto is received by Incredible Connection from your parent or legal guardian. Incredible Connection therefore reserves its right to request proof of identity prior to concluding any transaction with you. By your continued use of this website, you warrant that you are 18 years old or older.
  • Sales Records

    1.  Full sales records regarding the transactions between you and Incredible Connection shall be maintained on the website for a period of 12 months from the date of conclusion of the sale or related transaction. You shall thus only be able to view and print such record during such period, where after you shall be responsible for retaining your own record of the relevant sale or related transaction.
  • Conclusion of sale and availability of stock

    1. A sales order will only be deemed as completed once you have completed the purchase cycle and an approved payment/order confirmation is received. We will confirm your purchase order with you via your specified email. By you placing a product into your shopping cart or adding a product to a wish-list does not constitute a sale nor is such products, its price nor its quantities reserved. In the event that you complete the purchase cycle for such products at a later stage Incredible Connection cannot be liable to honor any Price changes or if such products are not available. Incredible Connection shall use reasonable endeavors to make the advertised stock available at the displayed price, for the period specified. To the extent of the expressed stock limitation (or availability) Incredible Connection shall supply the consumer with the same or equivalent stock as an alternative to the advertised stock, in the event of running out of stock on the expressed stock limits. (Incredible Connection may limit the quantity of sale goods per consumer.) Incredible Connection strives to ensure that we minimise out of stock situations. Incredible Connection will take all reasonable means to make your purchased product available at that price or alternatively we will advise on an equivalent product option as an alternative in this unfortunate occurrence of running out of stock. We will notify you of any delivery delays should we need to source a product. Please refer to our termination of sale process should you opt for a full refund.
    2. Clearance campaigns might be implemented from time to time where stock is available in limited quantities. Incredible Connection is not obliged to source stock or offer a similar or upgraded item for this sale as stock will no longer be available in future.
  • Displaying of prices

    1. All pricing displayed on the web is inclusive of the current South African VAT, in South African Rands and is subject to price changes and may change without any warnings or notifications. Please note that all prices displayed exclude the cost of delivery. Incredible Connection takes utmost care to ensure that the displayed prices are correct. If a mistake is made or incorrect price is displayed we will correct these as soon as we are made aware of the incorrect displayed price. However, should products be erroneously offered at incorrect prices and/or delivery charges for any reason whatsoever, specifically also including negligence or gross negligence on the part of Incredible Connection, Incredible Connection will not be obliged to sell products at such incorrect prices and/or delivery charges nor will Incredible Connection be held liable for any damages caused whatsoever as result of such erroneous prices, but shall refund monies paid by you should you not want the product at the correct price and/or deliver charge. All transactions are conducted in South African RAND (R) (ZAR) through PayU Payment Solutions (Pty) Ltd. When PayU Payment Solutions (Pty) Ltd processes a transaction for you via any of their secure payment web services, the transaction is encrypted. The PayU Payment Solutions (Pty) Ltd security policy can be found at: https://www.payu.co.za/faqs/security.
  • Governing Law and Jurisdiction

    1. This website is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law and, subject to the 'Disputes' clause of these Terms and Conditions, you and Incredible Connection submit to the non-exclusive jurisdiction of the South African courts.
  • Privacy Policy

    1. Incredible Connection respects your privacy and will handle your personal information with care. The privacy policy forms part of the website terms and sets forth the way Incredible Connection will collect, use, process, secure, retain and disclose your personal information. By visiting, accessing or using the website you agree to the terms, which include this privacy policy. In order to use certain services you may be required to provide your personal information. Incredible Connection reserves the right to amend the privacy policy from time to time. Incredible Connection will post the revised policy on the website. Each time you visit, access or use the website, you agree to the privacy policy posted on the website at the time.
    2. If you do not agree with anything in this policy, then you may not order any of our goods or order, register for, or use any of our services.

    DEFINITIONS

    1. Words defined in the website terms of use will have the same meaning in the privacy policy. In the privacy policy:
    2. “direct marketing” means any direct communication between Incredible Connection and you for the purpose of goods and service information, marketing goods or services, customer profile building and personal customer care;
    3. “information” means any information, including personal information that you provide to Incredible Connection;
    4. “interactive sections” means all sections of the website which allow you to communicate via the website with other visitors of the website or with Incredible Connection, including but not limited to forums, clubs, surveys, feedback forms, clubs and e-mails;
    5. "personal information" means information relating to an identifiable, living, natural person, and where its applicable, an identifiable, existing juristic person, including, but not limited to:
    6. Information relating to race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person
    7. information relating to the education or the medical, financial, criminal or employment history of the person;
    8. any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
    9. the biometric information of the person;
    10. the personal opinions, views or preferences of the person
    11. correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
    12. the views or opinions of another individual about the person; and
    13. the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about that person
    14. “we” or “us” or “Incredible Connection” means JD Consumer Electronics and Appliances (Pty) Ltd, a division of Pepkor Trading (Pty) Ltd trading as Incredible Connection. Incredible Connection is part of a group of brands that all trade under Pepkor Trading. When you share your information with one of our brands, you may be sharing it with one of the other brands. “website” means www.incredible.co.za
    15. “social media” means any social media platform, including, but not limited to Facebook, Twitter, YouTube and Pinterest.
    16. "you” or “user” means any person who accesses or uses the website.

    COLLECTION OF PERSONAL INFORMATION

    1. We collect certain information: when you make use of our services, necessary to provide the service to you; from your web browser; from cookies we may send to your computer and from web beacons on our website to track how you use our website and to try and give you a personalised experience; and optional information, that you provide when you upload or download content from our website or when you enter competitions, take advantage of promotions, respond to surveys or register and subscribe for certain additional services.

    ACTIVE COLLECTION OF PERSONAL INFORMATION

    1. You may also provide additional information to us on a voluntary basis (optional information). This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, order certain additional goods or services, or otherwise use the optional features and functionality of the website.
    2. In these situations, Incredible Connection will ask the user for particular information, and inform the user at each information point what information is mandatory and what information is optional, specifically in the instances of ordering any goods or services from us.

    BY PROVIDING US WITH ANY GOODS, SERVICES OR OPTIONAL INFORMATION YOU ARE CONSENTING TO US TO COLLECT YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE LAW AND IN THE MANNER DESCRIBED BELOW.

    1. You agree that Incredible Connection may collect, use and store your personal information to:
    2. establish and verify your identity;
    3. maintain and update Incredible Connection’s customer, or potential customer databases;
    4. greet you when you access the website;
    5. send you direct marketing material from which you will be able to opt out or unsubscribe;
    6. provide you with value added services like specialized services and knowledgeable staff, free advice, technical call centre, peace of mind supplier backed warranties as well as special corporate deals;
    7. send you messages about the website, your account, the goods and services we offer;
    8. communicate with you in general;
    9. customize the website to users' preferences;
    10. inform you of facts relating to your website access and use;
    11. improve the content of the website or any of our services; installation, guarantee, extended warranties, customer care and product reviews;
    12. inform you about Incredible Connection’s goods and services, including information particularly aimed at a specific user;
    13. inform you about competitions, promotions and special offers from Incredible Connection;
    14. do marketing and product research for Incredible Connection;
    15. provide you with targeted advertising when you access the website.

    PASSIVE COLLECTION OF PERSONAL INFORMATION

    1. Incredible Connection passively collects (i.e. without the user actively providing the information) information from your browser, including an IP address, browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie information, and the page requested.
    2. A cookie is an alphanumeric identifier which Incredible Connection’s computer system transfers to your hard drive through your web browser when you visit the website. It enables our system to recognize you when you visit the website again and to improve our service to you. It also enables us to diagnose problems with our server, to report and aggregate information, to determine the fastest route for your computer to use in connecting with the website, and how to better administer and improve the website. It also enables us to compile aggregate information about your website access and use.
    3. We can use this information to enhance the content of the website and to make it more user-friendly.
    4. Please note that you may disable the use of cookies by configuring your browser accordingly.
    5. You consent to the passive collection, use and storage of user's information

    DISCLOSURE / SHARING

    1. You agree that Incredible Connection may disclose, if needed, your personal information to:
    2. Incredible Connection affiliates;
    3. Employees or third parties contracted or employed by Incredible Connection to provide services for or to Incredible Connection, including for example, website hosting and development, joint content and services; customer support, technical support, financial services like credit or other payment processing, delivery services, to guide decisions about our products, services and communications (they will only use this information to send you marketing communications if you have requested their goods or services); and other support services. These companies require access to users' personal information to perform their functions and not for any other purposes and Incredible Connection will take all reasonable steps to enter into confidentiality and non-disclosure agreements with the relevant service providers;
    4. Any third party to investigate or resolve complaints, including abuse complaints;
    5. Credit bureaus to report account information, as permitted by law;
    6. Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the services to receive payments and you meet their criteria)
    7. Any third party who acquires all, or substantially all, of the assets or shares in Incredible Connection, any of Incredible Connection affiliates, and/or the Incredible Connection website, whether by sale, merger, acquisition or otherwise. We will disclose the transfer on the website;
    8. Governmental agencies, exchanges and other regulatory or self-regulatory bodies if Incredible Connection is required to do so by law or if Incredible Connection believes that this is necessary to:
    9. comply with the law or with any legal process;
    10. protect and defend the rights, property or safety of Incredible Connection, its affiliates or their customers;
    11. prevent or deal with fraud or the abuse, misuse or unauthorized use of the website;
    12. protect the rights, property or safety of members of the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, Incredible Connection will proactively disclose this information to the appropriate regulatory bodies and commercial entities).
    13. You agree that Incredible Connection may use your personal information to compile profiles for statistical purposes and may trade with these profiles and statistical data, provided that the third party will not be able to link the profiles or statistical data to the user.

    SELLING

    1. We will not sell or distribute your personal information unless as specifically stated in this policy. No personal information will be disclosed to anyone except as provided in this privacy policy.

    MONITORING

    1. Incredible Connection may monitor, intercept, read, block, or delete communication over its information systems.

    SECURITY

    1. Incredible Connection takes reasonable steps to put in place and maintain electronic procedures and systems with reference to accepted technological standards to secure all information under its control.
    2. Our hosting company will host our website in a secure environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorise access to personal information only for those employees who require it to fulfil their job responsibilities.

    ACCURATE AND UP TO DATE

    1. We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes explicitly defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, by emailing us, or by phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
    2. You may update or correct your personal information to ensure it is accurate, current, and complete, by e-mailing Incredible Connection Head office at [email protected]
    3. Incredible Connection will take reasonable steps to correct or update such information as soon as possible.
    4. You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of the pages on our website.

    RETENTION OF PERSONAL INFORMATION

    1. We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:
    2. retention of the record is required or authorised by law; or
    3. you have consented to the retention of the record. During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.

    TRANSFER OF PERSONAL INFORMATION OUTSIDE OF SOUTH AFRICA

    1. We may transmit or transfer personal information outside South Africa to a foreign country. Personal information may be stored on servers located outside South Africa in a foreign country whose laws protecting personal information may not be as stringent as the laws in South Africa. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.

    USERNAMES AND PASSWORDS

    1. You acknowledge that Internet communications and transactions are not 100% secure or error free. In particular, information may not be secure in transit from the user to the website.
    2. Moreover, where the user provides particularly sensitive personal information like passwords, ID numbers, or other special access features on this site, it is the user's responsibility to maintain the confidentiality of it and to safeguard them.

    CHILDREN

    1. The website is not targeted at children under the age of EIGHTEEN and Incredible Connection will not knowingly collect information from users in this age group
    2. We encourage parents to talk to their children about the use of the Internet and information they disclose to websites.

    UNAUTHORIZED USE

    1. Unauthorized use of information systems may be a violation of the law, including the Electronic Communications and transactions Act 25 of 2002 and the agreement between you and Incredible Connection. A violation may result in civil and criminal penalties.

    QUERIES AND COMPLAINTS

    1. If you have any queries or complaints concerning this privacy policy and its application, you may contact the compliance officer at [email protected]

    RESOLUTION OF DISPUTES

    1. If a dispute between Incredible Connection and a user concerning the interpretation or application of this privacy policy remains unresolved, and the user wants to pursue the dispute, the user must refer the dispute to arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa.
    2. The arbitration proceedings must be conducted in Johannesburg in English.
    3. The arbitration ruling will be final and the unsuccessful party will pay the costs of the successful party on an attorney and own client scale.
  • External Social Media Policy

    INTRODUCTION

    1. We operate various social media communities on various social media services and are glad to have you as a community member. We encourage you to publish content and interact with us and other community members through our communities.

    COMUNITIES

    1. This policy applies to your conduct on any of our communities on any social media service. Social media is a broad term that covers any existing or future digital tool or other kind of technology that allows one person to publish the same message to many people in a public or semi-public forum at the same time using the Internet or a similar communications network.

    NOT OUR VIEWS

    1. We’re always glad to hear from you and encourage you to engage through our social media communities, but what you and other community members publish on our social media communities do not necessarily reflect our views. In fact, the views you and other community members express are yours or theirs alone and not ours.

    RESPONSE TIME

    1. We will do our best to reply to anything that you publish to our social media communities or send directly to us through social media within a reasonable time, but there may be times when we take longer to reply to you. We generally moderate our social media communities from 08h00 to 17h00 on weekdays other than public holidays. We also generally have reduced hours for replying to anything published after hours, on the weekend, or on public holidays. We may also sometimes only reply to these on the next available working day. However, we are not liable for responding within an unreasonable time or failing to respond to you at all.

    NO ENDORSEMENT

    1. We appreciate it when you post content to our social media communities and we may acknowledge it with a ‘like’, ‘retweet’, ‘favourite’, or other way of acknowledging it depending on the particular social media service you published it on. But, the mere fact that we acknowledge something you publish does not mean that we endorse it in any way. We only endorse something if we explicitly say that we do in writing.

    PROHIBITED CONDUCT

    1. We believe in freedom of speech and we encourage you to conduct yourself as you please (within reason) on our social media communities, provided that it doesn’t amount to abuse. You’re allowed to respectfully disagree with someone, but you’re not allowed to attack them personally. You may not engage in any of the following prohibited conduct:
    2. discrimination, which means treating someone in a certain way based on prejudice – like racism, homophobia, bigotry, or other kinds of prejudice.
    3. hate speech, which means attacking someone based on their attributes – like their gender, ethnicity, religion, race, disability, or sexual orientation;
    4. harassment, which means harming someone or threatening to harm them – like bullying, intimidation, or stalking; or
    5. trolling, which means a specific way of harassing someone online by intentionally sowing discord, starting arguments, or publishing objectionable content.

    PROHIBITED CONTENT

    1. We look forward to having your content on our social media communities and want you to feel empowered to publish anything within reason. But, you may not publish any prohibited content including:
    2. illegal content that is prohibited by law – like child pornography, pirated content, or content that otherwise infringes someone else’s copyright or other rights;
    3. harmful content that could cause harm to someone – like defamatory comments, fraudulent claims, or untrue statements;
    4. offensive content that could reasonably offend someone – like pornography, obscenities, or anything intended to shock someone; or
    5. impermissible content – contrary to any codes or standards that we subscribe to and make you aware of. Competitions We run promotional competitions through social media from time to time. These promotional competitions are regulated by rules that determine what entries we accept, how we randomly select winners, and how the competition is monitored by auditors or other monitoring parties. The law requires us to have these rules and to appoint an external party to oversee that the competition is conducted fairly and according to the rules. A copy of the rules is available to you on request if you are an entrant or available on our websites. You may not engage in any of the following prohibited conduct:
    6. unjustified outcries, which means strong expressions of public disapproval or anger based on false assumptions – like “The competition was rigged!” (our competitions are run strictly in accordance with the law and any baseless claim to the contrary is defamation against us);
    7. discriminatory objections, which means negative comments about the competition or its results based on attributes of the individual entrants or winners, including their gender, ethnicity, religion, race, disability, or sexual orientation – like “I can’t believe only [insert attribute here] people won!” or “Not even a single [insert attribute here] person won!” (anyone is allowed to enter our competitions and winners are randomly chosen by computer software under the supervision of an external party – no one has any control over who wins or who does not and there may be multiple winners with a single attribute and none with yours); and
    8. prohibited discussions, which means certain aspects of promotional competitions that we are not allowed to talk to you about in terms of our promotional competition rules, like the personal details of the winners. We also advise you not to share personal information on any public platform. Rather send us a private inbox message to keep your personal details safe.

    REPORT

    1. Unfortunately, other community members may not abide by this policy and you may have to report them to us. You should not feel bad about reporting your fellow community members if you have a legitimate reason to think that they have breached this policy, particularly if they have done something to negatively affect you. However, you should not report anyone lightly. Any use of our reporting facility to censor discussion may itself be regarded as a breach of this policy.

    MODERATION

    1. Each social media community has features that allow us to edit or completely remove published content under certain circumstances. We value your contributions to our communities and will never use these features to edit or remove content you publish unnecessarily. But, as the moderator of our social media communities we are responsible for overseeing their content. We have complete discretion to edit or remove anything you publish on our social media communities that we think is inconsistent with this policy without notice to you. We may also impose filters on our social media communities depending on the features of the relevant social media service that prevent you and other community members from posting content containing certain keywords in the first place. We may moderate any of the following things as described above among others:
    2. anything that is not relevant to a social media community or the conversation in question;
    3. anything that results from prohibited conduct, including discrimination, hate speech, harassment, or trolling;
    4. prohibited content, including content that is illegal, harmful, offensive, or impermissible; or
    5. prohibited promotional competition related content, including unjustified outcries, discriminatory objections, or prohibited discussions

    QUERIES AND REINSTATEMENT

    1. If we have removed anything that you have published, you may ask us for reasons why it was removed. We will do our best to inform you of the reason for removal, but are not required to do so. We also need not tell any other community members why we have decided to remove your content. Unfortunately, there may be times when we cannot give detailed legal reasons for why we have decided to remove anything you publish. We will only reinstate your removed content if we have a compelling reasons to do so.

    RECOURSE

    1. There may come a time when you or another community member breaches this policy in a way that calls for action from our side. We have absolute discretion to take action if we deem you to have breached this policy and may take recourse against you in the form of a suspension or a ban.

    SUSPENSION

    1. We may suspend your right to participate in any of our social media communities if you do not comply with this policy, which means that you will not be able to access it for a period of time. Some social media services do not allow the temporary suspension of community members, in which case we may ban you instead.

    BANS

    1. We may ban you from any of our social media communities outright under extreme circumstances, which mean that you will not be able to access it for the foreseeable future.

    OTHER ACCOUNTS

    1. We may also ban or suspend any other social media accounts that we suspect you to be operating through after we have taken recourse against you through your initial account.

    APPEALS

    1. If we have suspended or banned you, you may appeal to us to reinstate your access to a social media community. We will provide you with steps to take to ask to be reinstated by email if we decide to suspend or ban you so that the process is as just and equitable as possible.

    THIRD PARTY LINKS

    1. Links on our social media communities may lead you to third-party websites. Third-parties other than us control these websites. We are not responsible for the content on those sites.
  • PAIA Manual

  • Security

    1. Any person that delivers or attempts to deliver any damaging code to this website or attempts to gain unauthorised access to any page on this website shall be prosecuted, and civil damages shall be claimed in the event that Incredible Connection suffers any damage or loss..
    2. You agree and warrant that your log-in name and password shall:
    3. be used for your personal use only; and
    4. not be disclosed to any third party.
    5. You allow Incredible Connection to take all reasonable steps to ensure the integrity and security of the website and back-office applications.
    6. All credit card transactions are encrypted and handled by a third party Supplier called Setcom (Pty) Ltd. Incredible Connection's registration documents and the website's registered domain name are checked and verified by GeoTrust Incorporated.
  • Changes to Agreement

    1. Incredible Connection may, in its sole discretion, change these Terms and Conditions or any part thereof at any time on notice to you. You bear the sole responsibility to ensure that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must refrain from placing any further orders on the website, or from further use of the website in any way.
  • Dispute Resolution

    1. Should a dispute arise between you and Incredible Connection on any matter arising out of these Terms and Conditions, and the matter is not resolved through the Customer Relations Department of Incredible Connection within 1 (one) calendar month to your satisfaction, then you are at liberty to submit your complaint to the National Consumer Commission (the "NCC")..
    2. Should such dispute be outside of the jurisdiction of the NCC, such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa which rules can be downloaded here
  • Address for Notices

    1. Incredible Connection chooses as its address for all purposes under these Terms and Conditions, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the Oaks, 6 Mellis Road, Rivonia, Johannesburg, South Africa, with a copy to be sent to [email protected]
  • Term of These Terms and Conditions

    1. These Terms and Conditions shall commence from the date on which they are published on the website and continue indefinitely, as amended by Incredible Connection from time to time, for so long as the website exists and is operational, Incredible Connection being entitled to terminate these Terms and Conditions and/or shut down the website at any time.
  • Copyright and Other Intellectual Property Rights

    1. These Terms and Conditions shall commence from the date on which they are published on the website and continue indefinitely, as amended by Incredible Connection from time to time, for so long as the website exists and is operational, Incredible Connection being entitled to terminate these Terms and Conditions and/or shut down the website at any time.
  • Electronic Communications

    1. When you visit the website or send e-mails to Incredible Connection, you consent to receiving communications from Incredible Connection electronically and agree that all agreements, notices, disclosures and other communications sent by Incredible Connection satisfy any legal requirements, including but not limited to the requirement that such communications should be "in writing".
  • Hyperlinks, Framing and Other

    1. Hyperlinks provided on this website to non-Incredible Connection sites are provided as is and Incredible Connection does not necessarily agree with, edit or sponsor the content on such web pages..
    2. No person, business or web site may frame this site or any of the pages on this website in any way whatsoever.
    3. No person, business or web site may use any technology to search and gain any information from this website without the prior written permission of Incredible Connection. Such permission could be obtained from [email protected]
    4. No person, business or website may circumvent our technology in any way, knowingly or unknowingly to their advantage. This may result in your order being cancelled or further action be taken to compensate JD Group Consumer electronics and Appliances division for any damage or harm caused by any such action.
  • Payment Options

    Incredible Connection Products, Price Availability

    1. All pricing displayed on the website is inclusive of the current South African VAT, is in South African Rands Only and is subject to price changes and may change without any warnings or notifications. Stock availability Stocks of all goods on offer are limited. Incredible Connection shall take all reasonable efforts to ensure that when stock is no longer available, that offers thereof are discontinued. However, should Incredible Connection be unable to fulfil any order placed by you at the advertised price due to stock having sold out, Incredible Connection will notify you and you will be entitled to a refund of the amount paid by you for such product, as explained in more detail in the Refund Policy ("Refund Policy") Should a product become Sold out we will have the right to cancel your order and refund you your payment including any applicable delivery fees, we cannot supply products that have been marked as sold out.
    2. Errors Please note that although Incredible Connection endeavours to accurately describe and/or depict each product on the website, some descriptions or photographs may be of a generic nature and not specific to the particular product you wish to buy. However, should you be dissatisfied with the product you receive for any reason, you are entitled to return the product to Incredible Connection for a full refund within 7 days of delivery. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition Please see our Refund Policy in this regard (which explains how and when you can be refunded, as well as how returns are to be made).
    3. Demo units are shop spoiled units that have been used in our stores, they come with the full supplier warranty.
    4. Special order products are products that may be purchased online only. Special order products must be paid for in full before your order can be shipped. The turnaround time for special order deliveries are 3-5 working days.
    5. Image Disclaimer: Where products are displayed with compatible devices, these devices will not be included as part of the sales price unless specifically identified as part of a product bundle. In all other cases images are shown to display products within a lifestyle setting and do not include part of a sales proposal including any said devices or lifestyle additions.

    Agreements of Sale

    1. Placing a product in a shopping basket without completing the purchase cycle does not constitute:
    2. an agreement of sale; and/or
    3. an order for such product, and as such, Incredible Connection may remove such product from the shopping basket if stock becomes unavailable and you cannot hold Incredible Connection liable if such product is not available when the purchase cycle is completed at a later stage.
    4. An agreement of sale only comes into effect if and when:
    5. you electronically submit a completed order for one or more products in your shopping basket; and
    6. payment is either authorised, or received by Incredible Connection in its bank account.
    7. Termination of Sales & Cancellation of Orders
    8. By Incredible Connection: Incredible Connection reserves the right, for purposes of preventing suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Incredible Connection, in whole or in part, on notice to you. Incredible Connection shall only be liable to refund monies already paid by you (see Incredible Connection's Refund Policy in this regard), and accepts no other liability which may arise as a result of such refusal to process any order/sale.
    9. By You: Save for certain exceptions, and subject to certain charges you are entitled to cancel any sale concluded on this website within 7 days after date of receipt of the goods and to obtain a refund. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/time frame (or where none is specified, beyond 30 days from the order date). Please read the Refund Policy for further details in this regard.
    10. Collect and pay in store; where you have selected to collect and pay for your order in-store, please allow the store to check that your items are ready for collection. You will receive an email when your order is “Ready to collect” Please collect your order within 48hours after receipt of the "Ready to collect" email notification. Orders will be cancelled if not collected within 48 hours after receipt of the "Ready to collect" email notification.

    Amounts Payable by You

    1. Prices The price of each product is displayed with the product listing. In the event of a sale or special offer, the discounted price is displayed.
    2. Delivery Costs These differ depending on a variety of factors, including product type, price, and weight, as well as whether delivery is to be made within, or outside, the borders of South Africa. We keep delivery costs information current on our website.
    3. Value Added Tax Value added tax at the rate of 14% is charged on goods bought by South African residents. VAT is not payable on orders if both the billing and the shipping address are international.
    4. Import Duties Import duties may be payable by recipients of goods in foreign countries. Incredible Connection does not know what import duties/levies may be payable and cannot calculate or estimate such costs. You are responsible for determining whether any such import duties/levies are payable and, if so, the amount thereof.
    5. Errors: Incredible Connection shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges for any reason whatsoever, specifically also including negligence or gross negligence on the part of Incredible Connection, Incredible Connection will not be obliged to sell products at such incorrect prices and/or delivery charges nor will Incredible Connection be held liable for any damages caused whatsoever as result of such erroneous prices, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.

    Payment Methods

    1. Subject to the exceptions listed below, your payment for any products ordered from Incredible Connection must be made to Incredible Connection's bank account in any one of the following ways:

    Credit card payments

    1. The website only accepts (3D Secure) South African bank issued Credit Card payments which include Visa and Master card. At the time of placing the order, the transaction details are presented to the bank for authorisation immediately. If bank's authorisation is not obtained, the order will be cancelled. Payment is not collected immediately it is a reserved for payment transaction. Only when the order is settle by incredible connection are the funds collected. Please note that Master Card Cheque and Debit Cards are not accepted.

    3D Secure:

    1. We are proud to introduce a more secure online shopping experience for you! Registration with 3D Secure is required when shopping online with us as a 3D secure merchant and no username and password to remember anymore. You will now receive a One-Time-Password (OTP) that will only be valid for one transaction when shopping at a 3D Secure merchant, protecting your Credit Card against fraudulent online use. We all love the convenience of shopping online, but are concerned about the risks that may be involved. This is why we a deploy technology, such as 3D Secure, which has been designed to protect you while you shop.

    Bank deposits & Electronic Funds Transfer

    1. Should you select to pay via a bank deposit or Electronic Fund Transfer: on completion of your order an instruction will be emailed to you regarding the acceptable methods in which monies must be deposited into Incredible Connection’s bank account which is subject to the following Terms and conditions:
    2. the full amount must be paid as per your order request within 48hours of placing your order;
    3. your order will be cancelled should you fail to deposit/transfer the funds within 48hours of placing your order
    4. for a direct deposit, the deposit must be in cash and in SA Rand only, (no other currency will be accepted)
    5. No cheque deposits are accepted
    6. your order number must be used in the reference section of the deposit slip or the electronic transfer, failure to include the order number as a reference may result in delaying the fulfilment of your order
    7. please email a copy of your deposit slip/transfer to [email protected]
    8. your delivery timeframe is dependant and will commence on the time and date of the funds reflecting in Incredible Connection’s account and on condition that your deposit slip has been mailed to [email protected]
    9. depending on the bank, some payments may take up to three business days to reflect in our account. In such circumstances there will be a delay in having your order shippe

    EFT Pro:

    1. On the successful completion of your EFT Pro you will receive an order confirmation email.
    2. When paying using PayU EFT Pro, the communication between you and your bank occurs as it normally would when you conduct an EFT.
    3. You will be redirected to the online banking login screen and will be prompted to login with your online banking credentials.
    4. You will receive a one-time pin which you would need to enter to confirm payment.
    5. The EFT must be in SA Rands (ZAR) only (no other currency will be accepted.). Incredible Connection cannot be held liable for any delays, cost associated to bank / admin charges and currency fluctuations.
    6. PayU EFT Pro merely facilitates the transaction between you and your bank. PayU does not store any online banking login details.
    7. Your delivery timeframe is dependent and will commence from the time and date of the successful EFT Pro confirmation (please refer to our delivery timeframes T&C’s for info).

    Masterpass:

    1. Please refer to Masterpass terms and conditions.
    2. By using Masterpass as an online payment method, you agree to the following terms and conditions:
    3. Any queries relating to your Masterpass account, statement or else will be directed to Masterpass
    4. Incredible Connection is in no way obliged to assist, direct or manage any Masterpass concerns, issues or general information requests and no such requests will be entertained
    5. Masterpass returns and exchanges will be dealt with in the same way as any other product return. Please refer to our Returns Terms and Conditions
    6. You will not be refunded in cash for any Masterpass transaction. Incredible Connection cannot be held liable for the time it takes for your application to be concluded and is in no way obligated to honor any promotional and or limited stock products should these be sold out after your application is approved.

    Deliveries

    1. Incredible Connection delivers within the borders of South Africa only.
    2. The Delivery option only commencers once the order has been verified and settled
    3. An order will only be settled once payment has been received and "Verified"
    4. Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box We do not deliver to any postal addresses ie: deliver to a post box or to any post offices. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors.
    5. Deliveries are done between 8 am and 5 pm on weekdays and not on Weekends or public holidays
    6. All deliveries are done by RAM Hand-to-Hand Couriers or a techxpert agent.
    7. ID may be requested upon delivery
    8. Same day delivery; This service is available throughout South Africa to Major Centres and will be affected by the same business day, (Monday to Friday, excludes weekends and public holidays) on condition that your order is placed and payment has been received before 10h00.
    9. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas. Should you live in an outlying area it may be more suitable to choose overnight or an economy delivery service

    Overnight:

    1. This service is available throughout South Africa to Major Centres and will be delivered, (Monday to Friday) on condition that your order and payment confirmation is received before 12h00. Orders received after 12h00 on a Thursday will be delivered on Monday and orders received after 12h00 on a Friday up to Sunday will only be delivered on the Tuesday thereafter. Overnight Deliveries excludes weekends and public holidays, and when an order has been placed on or before a weekend or public holiday. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

    Economy:

    1. This service is available throughout South Africa to Major Centres and will be affected within 3 to 5 working days, (Monday to Friday, excludes weekends and public holidays).
    2. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

    Free Delivery:

    1. This service is available throughout South Africa to Major Centres and will be affected within 5 to 10 working days, (Monday to Friday, excludes weekends and public holidays).
    2. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

    Next Day:

    1. This service is available throughout South Africa to Major Centres and will be delivered, (Monday to Friday) on condition that your order and payment confirmation is received before 12h00. Orders received after 12h00 on a Thursday will be delivered on Monday and orders received after 12h00 on a Friday up to Sunday will only be delivered on the Tuesday thereafter. Next Day Deliveries excludes weekends and public holidays, and when an order has been placed on or before a weekend or public holiday. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

    Purchasing Televisions.

    1. A valid TV license will be required in order to complete your purchase of this product.
    2. You will also be required to email / fax us an electronic copy of the TV license holder's SA ID Book and TV license, before we can dispatch your order.

    Shipping

    1. The Delivery option only commencers once the order has been verified and settled
    2. An order will only be settled once payment has been received and "Verified"
    3. Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box We do not deliver to any postal addresses ie: deliver to a post box or to any post offices. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors.
    4. The same day delivery option needs to be paid for and "Settled" by 10:00 am to be received the same day, if "Settled" after 10:00 am It will be delivered the following day. Same day delivery options only apply to major centres (Areas or Cities) Out Lying areas will receive it when the courier services the area
    5. The overnight delivery option needs to be paid for and "Settled" by 3:00 pm to be received the following day, if "Settled" after 3:00 pm It will be delivered the 2nd day. Overnight delivery options only apply to major centres (Areas or Cities) Out Lying areas will receive it when the courier services the area
    6. i.e. If an order is placed with the "same day delivery" option today but paid for or verified 3 days later before 10:00am. You will receive it on the third day, if it is paid for or verified after 10:00am on the third day you will receive it on the fourth day.
    7. Deliveries are done between 8 am and 5 pm on weekdays and not on Weekends or public holidays
    8. All deliveries are done by RAM Hand-to-Hand Couriers or a techxpert agent.
    9. ID may be requested upon delivery
  • Visa Checkout Terms of Service

    1. Important: Please carefully read the Visa Checkout terms of service ("Terms") on www.visa.co.za before using this as a payment method. By registering and creating a VISA CHECKOUT ACCOUNT, you have acknowledged that you understand and agree to all of the terms and have clicked an "I Accept" button OR AN EQUIVALENT INDICATOR with regards to the use of Visa Checkout. Please refer to www.visa.co.za for a full set of VISA CHECKOUT terms and conditions.
    2. By using VISA CHECKOUT as an online payment method, you agree to the following terms and conditions:t
    3. Any queries relating to your VISA CHECKOUT account, statement or unlawful payments will be directed to VISA CHECKOUT and not Incredible Connection
    4. Incredible Connection is in no way obliged to assist, direct or manage any VISA CHECKOUT concerns, issues or general information requests and no such requests will be entertained
    5. VISA CHECKOUT returns and exchanges will be dealt with in the same way as any other product return. Please refer to our Returns Terms and Conditions
    6. Incredible Connection cannot be held liable for the time it takes for your OTP that is required for 3D Secure payments, and is in no way obligated to honor any promotional and or limited stock products should these be sold out after your application is approved. For limited stock promotions we recommend that if you are not an existing VISA CHECKOUT user to please select a different payment method
  • Gift Cards Terms and conditions

    1. Physical Gift Cards:

    The Gift Card carries no value unless money is loaded onto the card either in store or electronically. The Gift Card may be used to purchase from any Incredible Connection store in South Africa. Purchases will be deducted from the balance on the Gift Card until there is a zero balance, however the value of the Gift Card balance may be increased at any stage. The Gift Card balance may be checked in store or through the Incredible Connection call centre on 0860011700. The balance as reflected on the Incredible Connection system will be considered binding. All transactions will be honoured to the maximum value of the Gift Card The Incredible Connection Gift Card is valid for a period of 3 (three) years from date of activation or upon full redemption thereof, whichever occurs earlier. However, where the balance of the Gift Card has been increased then it will remain valid for a period of (3) three years from the date of top-up or upon full redemption thereof, whichever occurs earlier – irrespective of the date of activation. Incredible Connection, it’s owners and it’s duly appointed agents will not be held liable for damage, loss, theft or copying of the original Gift Card, and it will not be held liable for any form of reimbursement or compensation of any nature whatsoever.

    1. Electronic Gift Cards:

    An electronic Gift Card is an SMS version of the physical Gift Card and the same terms and conditions apply. In addition to the following; Should you not utilize the full value of your Electronic gift card on your first purchase, the balance will be transferred to a physical gift card. The Electronic Gift Card cannot be topped up nor be SMS’d (Transferred) to a third party. Should the Electronic Gift Card be deleted or the Customer’s cellphone lost/stolen, Incredible Connection will be not be liable for any reimbursement of any nature. SMS can be resent, but only to the original number. The usage of the Electronic Gift Card is solely at the risk and discretion of the Customer Incredible Connection will not be held responsible for any cellular network service operator's delay in forwarding an Electronic Gift Card to you The Electronic Gift Card will only be accepted if a valid Electronic gift card number in SMS format is presented to the Cashier

    1. The Gift Card may not be:

    exchanged for cash; or Used for the payment of an account; or no cash change will be given on purchases made with the Gift Card.

    1. Security:

    You are responsible for the safekeeping of your Gift Card. Keep your Gift Card in a safe place as; if stolen, it may still be used to make purchases. Lost or Stolen Gift Cards will not be replaced or refunded. However, should you be in possession of the gift card number, you can call the Incredible Connection call centre Centre on 0860011700 to report it lost or stolen, we will then block the remaining amount on the Gift Card and transfer it to another Gift Card, available when you next visit an Incredible Connection Store.

    1. General;

    For all our purchase terms and conditions please refer to our website at www.incredible.co.za (http//www.incredible.co.za) Our in store signage, Our customer service help line 0860011700 or please ask any one of our store managers.

  • Pre-Order Terms and Conditions

    1. Application of terms and conditions. The terms and conditions laid out herein applies to all items pre-ordered online at Incredible Connection www.incredible.co.za, and is subject to our standard Terms & Conditions as listed on this website. You, the Customer, enters into the following 'Pre-Order' agreement with Incredible Connection a division of Connection Group Holdings Limited Reg No:1997/005390/06:
    2. The Spirit of Fair Play. Because we pride ourselves in our customer service, diverse range of products and ability to meet the ever-growing consumer demands, we have allowed the pre-ordering of products on our website. The pre-ordering system essentially gives customers peace of mind that newly launched products can be secured before the official launch date thereby avoiding disappointment on or after the day. There are however times when unethical customers may try to take advantage of us and/or our systems so it is necessary to lay down the ground rules so that arguments can be prevented and/or resolved. We therefore would like to officially lay down the following ground rules for pre-ordering.
    3. Minimum Deposit. A minimum deposit (as advertised on the website) will be required for pre-orderable items from time to time. Pre-orders must be secured with 100% upfront payment, before delivery. A pre-order is considered secured only when the appropriate amount for deposit or full pre-payment is made. "Secured" means that we will to the best of our ability attempt to secure the relevant stocks, to fulfil the order. It does not mean that pre-orders will be fulfilled 100% of the time, as occasionally there are circumstances beyond our control, but rest assured that we will fulfil all pre-orders 99.9% of the time.
    4. Settling the Balance. Please be advised that Incredible Connection will be contacting you prior to the launch date to arrange for the settlement of the outstanding balance as per the advertised purchase price. We do however urge our customers to pay the full purchase price up-front so as to avoid the potential inconvenience of settling the outstanding balance before the launch date.
    5. Maximum order quantities. To protect our Customers from unscrupulous elements who attempt to profit from limited stock and market demands, we restrict Customers' pre-orders to a limited number of units per product ordered. This ensures that everyone gets their fair share.
    6. Pre-order status. All pre-orders are subject to stock availability. Sometimes manufacturers and suppliers are unable to stick to a delivery schedule and sometimes they are unable to fulfil their promise on quantities. However, to the best of our ability, we will only work with dependable, reliable and timely suppliers to protect your interests. Fortunately, these incidents are few and far between. For items for which severe shortage occurs, we will revert to the fairest basis which is first-pre-ordered, first-served. So it always pays to be quick and decisive when it comes to pre-ordering. Please note that the expected launch dates are subject to change at the manufacturer's discretion.
    7. Changing your pre-order or cancelling it. In the event of changes to the advertised pricing, features or product offerings, the Customer will be notified and given an opportunity to continue, cancel or amend his/her pre-order. Refunds, changes and cancellations will only be possible for pre-orders that haven't been shipped to the Customer. Please allow for a potential variance, between the estimated pre-order price and the actual final retail price. The variance is usually applicable to imported items for which foreign freight, currency exchange rate fluctuations and of course, taxes. This usually works both ways, both for price increases and lower prices, subject to the final expenses incurred in importing the items.
    8. Deliveries & Part Shipment. Deliveries of pre-orders will generally be concluded within 72 hours of the advertised launch date, we will however endeavour to have your product delivered as close to the advertised launch date as possible, ensuring that you are one of the first to have the product. In the event of part shipment (partial shipment) as requested by the Customer, he/she will be liable for all the associated delivery charges.
    9. Collecting your pre-order. Customers will be permitted to collect their pre-orders at their self-appointed store.
    10. Returns, Refunds and Exchanges. Incredible Connection reserves the right to provide refunds for orders that it no longer wishes to support/accept/fulfil. Please refer to the Returns, Refunds & Exchange Policy as listed on our website.
    11. Determination of policies. At all times, Incredible Connection reserves the right to make any changes on all amendments, descriptions, updates, variations, assortments/bundles, prices, discounts etc., as it may deem fit, at its own discretion.
    12. Applicability. Incredible Connection will enforce all policies stated on its website at all times. Customers are advised to be mindful of the rules and regulations, terms and conditions of their purchases as per the policies listed here.
  • Promotions and Competitions

    1. Products and Promotions may not be available at all our outlets and may be limited to our online store only. Kindly contact our call centre on 0860 011 700 to assist with product availability. General Terms and Conditions apply to Online Promotional Offers Inclusive of Black Friday & Cyber Monday. All items, unless specified otherwise may be ordered online at www.incredible.co.za
    2. Terms and Conditions for Online Promotional Offers
    3. These are the standard terms and conditions for promotional offers conducted or promoted by JD Consumer Electronics and Appliances t/a Incredible Connection
    4. Your – participation in the promotional offer; and/or
    5. Fulfilment of the conditions pertaining to a promotional offer; constitutes your binding acceptance of these terms and conditions.
    6. Black Friday; this promotional offer is valid on 25 November 2016 only.
    7. Cyber Monday; this promotional offer is valid on 28 November 2016 only.

    Entrance criteria:

    1. This promotional offer is exclusive to Incredible Connection instore and online purchases (www.incredible.co.za) unless otherwise stated.
    2. Stocks are limited.
    3. Customers should log on the Incredible Connection website by strictly using their specific user login details. Use of other person’s login detail will disqualify your order.
    4. Online purchases made through several logins and using the same card will disqualify the order.
    5. Stocks are exclusively limited to 1(one) customer per advertised product/unit.
    6. Any other online purchases, which are conducted contrary to the requirements of these terms and conditions, will be cancelled and customer will be refunded should their order be cancelled/ disqualified.
    7. Incredible Connection reserves the right to restrict and/or decline sales to traders and dealers.
    8. The online purchase price has been reduced only for the purpose of this online promotional offer.
    9. Prices will return to their standard price on the expiry of this promotional offer or should the limited stock be sold-out.
    10. It is your responsibility, as a participant, to ensure that any information which you provide in respect of this promotional offer is accurate, complete and up to date.
    11. Placing a product in a shopping basket without completing the purchase cycle does not constitute; an agreement of sale; and/or an order for such product, and as such, Incredible Connection may remove such product from your shopping basket if stock becomes unavailable and you cannot hold Incredible Connection liable if such product is not available when the purchase cycle is completed at a later stage.
    12. An agreement of sale only comes into effect if and when; you electronically submit a completed order for one or more products in your shopping basket; and payment is either settled, or received by Incredible Connection in its bank account.....
  • Trade-In Terms and Conditions

    1. Customer to have valid SA ID doc or drivers licence
    2. Device needs to at least 20% Charged
    3. Trade in value is based on the following grading criteria
    4. 100% - Working (general wear and tear is acceptable)
    5. 75% - Broken Screen – Broken LCD, Frozen touch screen, Pixel damage, yellow discolouration on screen and dead pixels
    6. 90% - No power – does not switch on, water damaged
    7. 35% - Physical Damaged - Cracked Plastic and glass screens, large scratches, dents and cracked casing, swollen battery
    8. Value of trade-in to be loaded on an Incredible Connection Gift Card
    9. Standard IC terms and conditions around the gift card
    10. No charger is required for a trade in
    11. Consumers to give consent to have IMEI numbers will be checked via TransUnion and Checkmend for blacklisting
  • Vodacom Contracts

    1. Please note that all Vodacom contracts advertised are applicable to New contracts only and do not apply to upgrades which may be charged at a different rate to that of new contracts. Please note that additional terms and conditions may be applied by Vodacom as part of their approval process. All cellphones (bought cash or on contract) are Vodacom locked.
  • 3 Year Extended Warranty

    1. Please note that all Incredible Connection terms and conditions are subject to the Consumer Protection Act 68 of 2008 (CPA) and in no way override or circumvent any rights the Purchaser may have in terms thereof.
    2. The Purchaser has to register the extended warranty online at www.incredible.co.za within the first 30 calendar days from the date of purchase on the proof of purchase (invoice), in order to qualify for the extended warranty.
    3. This agreement (“the extended warranty”) has been entered into between Incredible Connection and the Purchaser in respect of the equipment (hardware) described on the proof of purchase (invoice), as soon as the online registration has been completed.
    4. Only notebooks (laptops) and desktop computers sold on or after the launch date of 25 September 2017, qualify for this extended warranty program.
    5. The manufacturer’s warranty starts on the day of the equipment (goods) purchase. The extended warranty starts one (1) calendar day after the manufacturer’s warranty expires and will extend the warranty by an additional 24 calendar months (2 years)
    6. All terms and conditions of the standard manufacturer’s warranty apply to the extended warranty.

    This means that damage caused by, or evidence of the following (but not limited to) will invalidate the manufacturer’s warranty and will not be covered under the extended warranty either:

    1. Lightning damage to any electronic equipment
    2. Extended exposure to moisture and humidity
    3. Liquid contamination
    4. Fire or heat damage
    5. Acts of God
    6. War
    7. Public disturbances
    8. Connection to incorrect voltage or damage due to electrical power surges, load shedding or power interruptions
    9. Normal wear and tear
    10. Accidental damage
    11. Misuse or abuse
    12. Failure to properly maintain the equipment or goods
    13. Use of improper cleaning methods, products or equipment
    14. Infestation by insects or vermin
    15. Incorrect installation
    16. Incorrect operation
    17. Use for which it is not designed (e.g. commercial or industrial environment)
    18. Use of faulty or leaking batteries in electronic equipment
    19. Damage caused by the use of remanufactured or generic accessories(eg. universal power supplies)
    20. Incomplete or incorrect customer instruction/education
    21. Evidence of tampering or repair by a non-approved service centre
    22. Altered or removed serial number
    23. Prolonged and excessive periods of maximum volume and loudness leading to damage of speakers and/or speaker boxes
    24. Damage causing LCD (Liquid Crystal Display) leakage or screen cracks
    25. Software related faults (no hardware fault) on electronic equipment
    26. Faulty, expired on non-compatible software drivers on electronic equipment 7.27 Damage caused by viruses or malicious software on electronic equipment 7.28 Damage to Windows software registry on equipment fitted with a Windows operating system 7.29 Theft or Accidental loss of equipment (product)
    27. Any other exclusions not listed above, but listed in the specific product terms & conditions supplied by the manufacturer with the equipment (goods) or referred to on the manufacturer’s website 8. Should the equipment (goods) require repairs in terms of the warranty during the course of the joint warranty period, the Purchaser has to bring the equipment (goods) to an Incredible Connection branch of his/her/its choice in order to submit the goods for repair. 9. Kindly note that the extended warranty is a repair warranty and does not automatically entitle the Purchaser to a replacement of the product (goods) or a refund. 10. Upon submission of the equipment (goods), the Purchaser must furnish Incredible Connection with a proof of purchase of the original product. 11. After any repairs have been conducted on equipment (goods), Incredible Connection will notify the Purchaser that the product is available for collection. The Purchaser must collect the equipment (goods) within a period of 3 (three) months, failing which the equipment (goods) will be sold in order to defray costs. 12. During the extended warranty period, should it not be possible to repair the equipment (goods) for whatever reason, Incredible Connection will replace the product with a new product to the same or better specifications than the original unit purchased. This new product may not include an extended warranty, but will carry a standard manufacturer’s warranty, starting on the date of issue of the new product. 13. If, for any reason during the extended warranty period, Incredible Connection is unable to supply a product with the same or better specifications than that of the original unit purchased, during the extended warranty period, Incredible Connection will supply the customer with an Incredible Connection gift card or online voucher to the same value of the original purchase, as indicated on the proof of purchase (invoice). Any special promotions or discount at the time of purchase, will not entitle the Purchaser to a higher value than the price paid for the equipment (goods). 14. If, at any time, Incredible Connection should decide to refund any money paid for a product, the refund will be equivalent to the value (price) paid for the equipment (goods) at the time of purchase, as indicated on the proof of purchase (invoice). Any special promotions or discount at the time of purchase, will not entitle the Purchaser to a higher refund than the price paid for the equipment (goods). 15. All Incredible Connection products are backed up by a manufacturer’s or supplier’s warranty within the first year of purchase. For more details on the exact manufacturer’s warranty of a product, kindly refer to the documentation supplied with your unit, on the manufacturer’s website or enquire at your nearest Incredible Connection store. 16. This extended warranty will be added and registered to the specific equipment (goods) and Purchaser as a free value added product and is not refundable or transferrable in any way 17. The Purchaser may also contact the Customer Resolution Centre (0860 011 700) to assist with further details on this program
  • Selected Tech Monday’s – with 20% off VCO Standard T’s and C’s

    ABOUT THESE TERMS OF PROMOTION

    1. These Terms of the Promotion (Promotion) together with the Incredible Connection Standard Terms and Conditions www.incredible.co.za/terms-conditions set out the terms and conditions that will apply when you place an order through Incredible Connection operated website only and you purchase goods advertised as part of this promotion. Please note that the terms and conditions that apply to differ on certain parts from the terms and conditions that apply to ordering other products. Such differences will be explained later in these Terms. If you are unable to understand, or have any questions about these Terms please contact Incredible Connection on 0860 011 700. Please note that these Terms are subject to change so review and save or print a copy of the current terms and conditions prior to each order that you submit.
    2. The Promotion is the sale of certain online only products through the Tech Monday Promotion, whereby along with receiving the Tech Monday discount, you will be entitled to a further 20 % off when making use of the Visa Checkout (VCO) portal on the Incredible Connection website
    3. The Promotion is only applicable to products advertised as per the Tech Monday promotion and only on Monday’s as explicitly stated on the Incredible Connection website. No orders made after midnight on the applicable Monday will fall within the Promotion. These Terms do not affect your legal (statutory) rights under your applicable national laws relating to the sale of consumer products. How does it work? What is Visa Checkout? -Visa Checkout makes online shopping more enjoyable by making it easy to complete your purchase. -Simply register on Visa Check (https://secure.checkout.visa.com/partner) out by entering your username and password and speed through your online shopping experiences with a single account that can be used across all your devices. -No need to re-enter your card number or address. -And you can store and use any major credit or debit card.

    ORDER AND ACCEPTANCE

    1. Each order submitted, which includes the receipt of the full purchase price, constitutes an offer to purchase products. Orders are subject to Incredible Connection’s acceptance and may be refused at Incredible Connection’s discretion, for example in cases where:
    2. orders cannot be processed due to an error in information you have provided;
    3. there is an error on the website relating to the products that you have ordered, for example an error relating to the price or description of the product as displayed on the website; or
    4. the products that you have ordered are no longer available through the website.
    5. After Incredible Connection receives your order, you will receive an email confirming receipt of your order. If you do not receive an email, contact Incredible Connection before you try to place another order for the same product.
    6. You will receive an email when your order is being dispatched confirming that your order has been accepted and is on its way to you.
    7. If you have any questions, comments or concerns regarding Incredible Connection’s order acceptance policy, or if you consider that your order was rejected in error, please contact Incredible Connection on 0860 011 700.

    PRODUCT AVAILABILITY

    1. Incredible Connection will have the right, at any time, to make changes to information about products displayed on the website, for example information about prices, description or the availability of products and Incredible Connection may do so without first giving you notice of the changes. Incredible Connection will not, however, make any changes to the price, availability or description of any product after an order has been accepted. Incredible Connection cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. The stock quantity on this product is only 50. No special request or orders will be accepted should the product sell out during this time of the promotion. This is a first come, first serve basis.

    CUSTOMER INITIATED ORDER CANCELLATIONS AND CHANGES

    1. You can make changes to or cancel your order at any time before your order has been processed. To make changes to your processed order, please contact Incredible Connection. If your order has already been dispatched, (you will be able to request a refund of the product please see Return Policy.

    DELIVERY

    1. Any delivery dates provided to you in connection with your order are estimates. Although the aim is to provide you with as accurate estimates as possible, Incredible Connection cannot promise that they are accurate
    2. This promotion starts at Incredible Connection online only on the 09 March 2018 08:00am and ends on the 11 March 2018 00:00pm. No purchases will be accepted after midnight on 11 March 2018.
    3. Product that is delivered to you will become your property at the time that you receive it provided that Incredible Connection has received full payment for the product. As soon as Incredible Connection has delivered the product to you, you will become responsible for it and for any loss or damage to it thereafter. Please see the delivery policy for further details.

    GENERAL

    1. Participants of this promotion agree that Incredible Connection will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the promotion, or from participation in this promotion.
    2. If any provision or part of these rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these rules shall remain in force.
    3. Any violation of these rules will result in the immediate disqualification of the transgressing participant from the promotion

    PRICES AND PAYMENT

    1. The product price is always the price indicated in the website when you place your order. The price includes VAT. Stocks are limited
    2. 20% off will only apply if customers use their Visa card with VISA Checkout.
    3. Customers need to be logged in Incredible Connections website in order to activate the discount.
    4. Discount will only be valid for one transaction per customer using Visa check out with a Visa card.
    5. Only one transaction per customer will be allowed to the value of R9999 for promoted articles to be discounted by 20% with VISA Checkout.
    6. Discounts are limited to 20% off the advertised pricing of Online Tech Monday products on every advertised and mentioned Monday only.
  • Quick Online Credit Application Terms and Conditions

    General

    1. By clicking on the tick-box provided, you acknowledge that you have read and understood the use of website as well as quick online credit app T&Cs and agree to be bound by them.
    2. These T&Cs must be read together with our website Terms of Use, a copy of which can be found at www.incredible.co.za or may be requested from us by email or calling our Call Centre. By using our website, you automatically agree to be bound by our Terms of Use, which is incorporated herein by reference, as if each provision was specifically stated below.
    3. No indulgence or extension of time which either you or us may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
    4. We shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of these T&Cs without notice to you. All provisions of these T&Cs are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of these T&Cs which is or becomes unenforceable, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, only to the extent that it is so unenforceable, be treated as not having been written and the remaining provisions of these T&Cs shall remain in full force and effect.

    Quick Online Credit App

    1. By completing and submitting a quick online credit app, you: confirm that you have read and understand these terms and conditions, the meaning and that the quick online credit app is subject to a full credit application T&Cs which includes an affordability assessment as required by the National Credit Act (NCA);
    2. confirm that you are the person whose details you have given to us as the applicant in the quick online credit app;
    3. confirm all information that you provide us is truthful, complete, accurate and correct. You must immediately notify us if any of your information changes;
    4. confirm you are capable and have the capacity to apply for credit and to enter into a credit agreement with us (i. e: is mentally sound and not under the influence of alcohol or drugs, above the age of 18, obtained written consent from my spouse/civil partner);
    5. consent to further processing of your personal information for purposes relating to the quick online credit check including any Credit Bureau and other agencies, as permitted by law, Once you receive confirmation that you qualify for credit, confirmation of which you will receive by way of email and/or sms you are required to visit your preferred Incredible Connection store, quote your ID number and complete a full credit application. Minimum Application

    Requirements include:

    • ID Book; or Official Residential Permit for non-RSA nationals;
    • Latest payslip;
    • Three (3) months bank statements;

    Monthly expense details and your household content insurance and/or Credit Life policy documents.

    1. These requirements are dependent on your employment status and risk profile. INTEREST RATE, DEPOSIT, INSTALMENT AND CREDIT PRICE MAY VARY BY CREDIT PROFILE AND LOAN TERM. The offer is subject to the verification of the identification of the applicant and applicant being above the age of 18, who is in possession of a valid identity document or passport. Your quick online credit app offer will only be valid for 7 (seven) days from the date you receive confirmation that you qualify for credit via email and/or sms, provided you supply the same information at the time of the in-store application. Disclosures and consent
    2. Pepkor Trading (Pty) Ltd is an authorised Financial Services Provider (FSP3247) duly authorised to act on behalf of Century Capital (Pty) Ltd a registered Credit Provider (NCRCP 74) t/a INCREDIBLE CONNECTION, Abacus Life Ltd and Abacus Insurance Ltd. You consent to and agree that Pepkor Trading (Pty) Ltd to access any of your personal information required from any Credit Bureau and other agencies, as permitted by law, to: make enquiries to obtain or confirm your credit profile and repayment behavior; to supply and/or submit any information about you or provided to us by you; seek, verify and receive information from any credit bureau or third party (with whom you have financial relations at any time) when assessing your quick online credit app or your creditworthiness, to disclose the above information as required in law; to retain records of the consumer's personal and credit information in any database in accordance with the provisions of the NCA. You acknowledge and understand that a credit bureau will provide us with credit profile information and possibly a credit score reflecting your creditworthiness. We cannot be held responsible for any loss that you may suffer or damage that you may incur caused by any credit bureaus or agency.

    Privacy & information security policy

    1. You agree to keep your information safe and to not disclose it to any unauthorized third party. You further agree that we cannot be held liable for any damages or loss sustained by you as a result such information becoming known to third parties, whether through your actions or through fraud, malware or phishing. We reserve the right to suspend any account that we believe may have been compromised accordingly. You must notify us immediately if you believe that your information has been processed without your permission. You can contact us on our call Centre number or e-mail us as per details below. Law
    2. This quick online credit app is governed by the laws of the Republic of South Africa, irrespective of whether or not you are South African or are accessing our website outside of the Republic of South Africa. In terms of the Electronic Communications and Transactions Act of 2002, as amended, (“ECTA”) these T&Cs are binding and legally enforceable against you.

    Quick Online Credit App.

    1. You have the right to resolve any dispute that may arise between us by way of alternative dispute resolution, or to file a complaint with the National Credit Regulator, or to make an application to the Tribunal as per details below

    Contact Details

    The following contact details are hereby disclosed:

    • Customer Care: 010 211 1120
    • Credit Ombudsman: 086 1662 837
    • National Credit Regulator: 086 062 7627
    • Credit Bureau: 086 1128 364

    Amendment of these T&Cs

    1. Subject to the provisions of the National Credit Act, we may, from time to time, update or change these T&Cs. We recommend that you read these T&Cs every time you access and use our website. Amended T&Cs will bear a different version number on the footer of each page of these T&Cs and will supersede and replace any previous T&Cs.

  • Credit Terms and Conditions

    1. Monthly instalment and total credit price shown include interest as shown, basic insurance, initiation fee, service fee and VAT. (in line with chain deal calculator)
    2. Delivery charges, deposit, comprehensive insurance and extended warranties are excluded. Credit and “No Deposit” offers remain subject to credit approval, an affordability assessment as required by the National Credit Act and a debit order where relevant.
    3. INTEREST RATE, DEPOSIT, INSTALMENT AND CREDIT PRICE MAY VARY BY CREDIT PROFILE AND LOAN TERM. You may be required to produce proof of an insurance policy or alternatively take up insurance with us. Minimum Application Requirements: ID Book, latest payslip, 3 months bank statements, monthly expense details and your household content insurance or Credit Life policy documents. These requirements are dependent on your employment status and risk profile.
    4. All offers are valid while stocks last and cannot be used in conjunction with other in-store promotions – ask the sales representatives for details. Unless otherwise stated, matching products and complementary accessories are not included in the price shown. Valid TV licence required when purchasing a TV.
    5. All major credit cards accepted.
    6. Connect Financial Solutions (Pty) Ltd (Reg no.: 2018/431596/07) a registered Credit Provider (NCRCP11158) trading as Incredible Connection.
  • HP T's & C's

    JD Consumer Electronics and Appliances (Pty) Ltd t/a Incredible Connection and its directors, officers and employees shall not be responsible and disclaims all liability for any loss, damage (whether direct, indirect, special or consequential) and/or expense of any nature whatsoever, which may be suffered as a result of or which may be attributable, directly or indirectly, to the above mentioned promotion undertaken by HP and your participation in same.

    • Subject to the remainder of these terms and conditions customers can stand the chance to win one of three R40 000 cash prizes buy purchasing a qualifying HP product from the specified retailers illustrated in the table below, (the Qualifying HP Products) purchased between 1 – 31 March 2018.

    1. To take advantage of the promotion, customers must complete the online entry form (available at www.hpmakeithappen.co.za), attach proof of purchase in the form of the sellers invoice/receipt, via image/pdf attachment. Proof of order or dispatch note will not be accepted. The sellers invoice must clearly show the customer details, HP part codes of the qualifying products purchased, the purchase price and the date of purchase. HP must receive the entry form and supporting documents within the campaign dates.
    2. Once the entry form and supporting documents have been submitted, the customer will receive a confirmation of their entry. Should the customer have any queries they must email [email protected]
    3. Customers providing an incomplete entry form will be notified via email and offered the opportunity to provide the required items within seven calendar days. If the participant still fails to comply with the terms and conditions, the entry to the draw will be refused. HP will not be liable for any delay in responding outside of the seven day timeframe.
    4. The three winners of the R40 000 prizes will be drawn and announced in April 2018. The winners will be personally notified.
    5. The R40 000 prizes will be issued in the form of a MasterCard Gift Card and will be delivered directly to the winners.
    6. The MasterCard Gift Card can be used anywhere that accepts MasterCard (within South Africa). The MasterCard Gift Card however cannot be used online or to withdraw cash.
    7. The MasterCard Gift Card expires after 3 years from date of issue.
    8. Where this R40 000 prize constitutes a taxable benefit, all tax liability lies with the recipient.
    9. The entry to the draw will only be granted upon HP´s satisfaction that the customer has fully complied with these terms and conditions and the associated instructions.
    10. By completing the draw entry process, customers confirm their acceptance of these terms and conditions. Return of the Qualifying HP Product to the retailer following submission of the entry for the R40 000 prize will disentitle the customer to the draw.
    11. The offer is valid only in South Africa to end users. This offer may not be combined with any other promotional offers or special pricing offered on the qualifying products.
    12. This offer is not open to employees of HP, their agents, wholesalers, resellers, retail staff, retailers, participating stockists or anyone connected with the promotion.
    13. Entry forms must be submitted by the end user customer only. Retailers may not submit entries on behalf of their customers.

    The entry to the draw to win one of three R40 000 prizes will not be granted to a customer who:

    1. has not purchased a Qualifying HP Product within the promotional period from participating retailer; and/or
    2. has not completed the entry form correctly; and/or
    3. has not supplied proof of purchase; and/or
    4. has not submitted their entry form within the campaign date of purchase; and/or
    5. failed in any way to comply with these terms and conditions as determined in HP´s sole discretion.
    6. HP reserves the right to disqualify incomplete, altered or illegible entries.
    7. HP is not responsible or liable for any technical, hardware, software, server, website, or other failures or damage of any kind to the extent that this prevents the customer from or otherwise obstructs him/her in participating in the promotion.
    8. HP reserves the right to audit all entries to the draw to win one of three R40 000 prizes, requests to ensure that the terms and conditions of the promotion have been met and to request additional information regarding any and all entries and supporting documents.
    9. All documentation submitted for this promotion becomes property of HP and will not be returned. Submission of false, incorrect, misleading or fraudulent documentation may result in disqualification from this promotion and future HP promotions and may result in the submitter being subject to prosecution.
    10. HP may cancel or withdraw this promotion at any time without prior notice.
    11. The decisions of HP in respect of any and all aspects of the promotion will be final and binding.
    12. HP reserves the right to amend or cancel the terms of this promotion at any time without notice.
    13. HP shall not be liable for any loss, damage or injury of any nature howsoever caused to customers pursuant to this promotion. However, nothing in these terms shall act so as to exclude or restrict HP´s liability for death or personal injury of customer proven to be caused by HP´s negligence.
    14. In the event of false, erroneous entry submitted by the customer or overpayments made by HP and subject to HP serving not less than 28 days prior written notice the customer shall repay or reimburse any such false, erroneous or overpayments and the customer shall hold HP harmless and indemnify HP from any liability, claims, damages and tax liabilities arising in such circumstances.
    15. In addition to the invoice for the purchased product, HP reserves the right to request from the customer further evidence of purchase and/or ownership (e.g. photo of the serial number label, barcodes)
    16. If a product is returned (thus revoking the sales contract) no entry to the draw can be made. In the case that the R 40 000 prize has already been issued, it must be fully paid back.
    17. HP South Africa (Pty) Ltd. 12 Autumn Road, Rivonia, Sandton.

    ABOUT THESE TERMS OF PROMOTION

    1. These Terms of the Promotion (Promotion) together with the Incredible Connection Standard Terms and Conditions [https://www.incredible.co.za/terms-conditions/] set out the terms and conditions that will apply when you place an order through Incredible Connection operated website only and you purchase goods advertised as part of this promotion. Please note that the terms and conditions that apply to this promotion differ on certain parts from the terms and conditions that apply to ordering other products. Such differences will be explained later in these Terms. If you are unable to understand, or have any questions about these Terms please contact Incredible Connection on 0860 011 700. Please note that these Terms are subject to change so review and save or print a copy of the current terms and conditions prior to each order that you submit.

    2. The Promotion is the sale of certain online only products through the “Take 20% off Ink” Promotion at checkout on the Incredible Connection website

    3. The Promotion is only applicable to products advertised as per the “Take 20% off Ink” promotion and only on Tuesday, 03 April 2018 as explicitly stated on the Incredible Connection website. No orders made after midnight on the applicable Tuesday, 03 April 2018 will fall within the Promotion. These Terms do not affect your legal (statutory) rights under your applicable national laws relating to the sale of consumer products.

    ORDER AND ACCEPTANCE

    1. Each order submitted, which includes the receipt of the full purchase price, constitutes an offer to purchase products. Orders are subject to Incredible Connection’s acceptance and may be refused at Incredible Connection’s discretion, for example in cases where: 5.orders cannot be processed due to an error in information you have provided;5there is an error on the website relating to the products that you have ordered, for example an error relating to the price or description of the product as displayed on the website;

    2. The products that you have ordered are no longer available through the website. After Incredible Connection receives your order, you will receive an email confirming receipt of your order. If you do not receive an email, contact Incredible Connection before you try to place another order for the same product. You will receive an email when your order is being dispatched confirming that your order has been accepted and is on its way to you.

    3. If you have any questions, comments or concerns regarding Incredible Connection’s order acceptance policy, or if you consider that your order was rejected in error, please contact Incredible Connection on 0860 011 700. PRODUCT AVAILABILITY

    4. Incredible Connection will have the right, at any time, to make changes to information about products displayed on the website, for example information about prices, description or the availability of products and Incredible Connection may do so without first giving you notice of the changes. Incredible Connection will not, however, make any changes to the price, availability or description of any product after an order has been accepted. Incredible Connection cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. 2.Due to the stock quantity, each customer may not purchase more than 1 product using this Promotion. CUSTOMER INITIATED ORDER

    CANCELLATIONS AND CHANGES

    1. You can make changes to or cancel your order at any time before your order has been processed. To make changes to your processed order, please contact Incredible Connection. If your order has already been dispatched, (you will be able to request a refund of the product please see Return Policy.

    DELIVERY

    1. Any delivery dates provided to you in connection with your order are estimates. Although the aim is to provide you with as accurate estimates as possible, Incredible Connection cannot promise that they are accurate

    2. “Take 20% off Ink” promotion is for Incredible Connection online only, on the advertised and mentioned Tuesday, 03 April 2018 at 08:00am and ends on the advertised and mentioned Tuesday, 03 April 2018 at 00:00pm. No purchases will be accepted after midnight on the advertised and mentioned Tuesday, 03 April 2018

    3. Product that is delivered to you will become your property at the time that you receive it provided that Incredible Connection has received full payment for the product. As soon as Incredible Connection has delivered the product to you, you will become responsible for it and for any loss or damage to it thereafter.

    4. Please see the delivery policy for further details.

    GENERAL

    1. Participants of this promotion agree that Incredible Connection will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the promotion, or from participation in this promotion. If any provision or part of these rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these rules shall remain in force.

    2. Any violation of these rules will result in the immediate disqualification of the transgressing participant from the promotion.

  • Bundle Deals

    1. Incredible Connectionmay offer bundle deals for sale during promotional periods. Each Bundle Deal will consist of 2 (two) or more products that are packed or advertised together at one specified price.
    2. Any saving or discount resulting from purchasing a Bundle Deal instead of its component products separately may be applied to any of the component products individually in our sole discretion. The actual purchase price (after applying and applicable saving or discount) of each component product will be communicated to you upon checkout and reflected in your order history.
    3. A Bundle Deal should be distinguished from a pre-packed bundle compiled by our supplier and supplied to us as a single unit (“Hard Bundles“). Any saving or discount in respect of a Hard Bundle will be applied only to the total bundle price and not to the prices of the individual component products.
  • Mobicred

    1. Mobicred is a simple and convenient online credit facility that allows you to shop on credit at www.incredible.co.za and repay the amount in monthly instalments.
    2. Interest is charged at 20.75% per year. Please note the annual interest rate is subject to change
    As a revolving credit facility, Mobicred repayments are calculated as 10% of the account balance plus fees. These fees will be confirmed with you by Mobicred on opening your Mobicred account and could entail the following:
    1. Monthly service fee of R35 (ex VAT)
    2. Once off account initiation fee ranging from R100-R500 (ex VAT), depending on the facility granted
    3. Note that the monthly payment amount displayed is indicative only and based on 12 monthly instalments excluding any Mobicred fees.
    4. Please refer to www.mobicred.co.za/terms-and-conditions/ for Mobicred’s terms and conditions.
    5. By using mobicred as an online payment method, you agree to the following terms and conditions:
    6. Any queries relating to your mobicred account, debit order, statement or credit limit will be directed to mobicred using [email protected] or 08600 62733
    7. Incredible Connectionis in no way obliged to assist, direct or manage any mobicredit concerns, issues or general information requests and no such requests will be entertained
    8. By applying for mobicred credit, you accepted all mobicred Terms and Conditions and no claim can be made against Incredible Connectionin any mobicred credit related regard
    9. Mobicred returns and exchanges will be dealt with in the same way as any other product return. Please refer to our Returns Terms and Conditions
    10. You will not be refunded in cash for any mobicred transaction. Your credit limit with mobicred will be credited and affected a
    11. or the time limitation on the reflection of available funds, please refer to www.mobicred.co.za
    12. Incredible Connectioncannot be held liable for the time it takes for your application to be approved and is in no way obligated to honor any promotional and or limited stock products should these be sold out after your application is approved.
    13. For limited stock promotions we recommend that if you are not an existing Mobicred user to please select a different payment method.
  • Vodacom Contract Booklet Competition

    1. This competition is promoted by Incredible Connection, a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).
    2. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
    Competition Period:
    1. The competition runs from 14 May to 6 June, both dates inclusive. No entries will be accepted after midnight on 6 June. Who Can Enter: You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. Exclusions: Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.
    How to Enter:
    1. Comment on Facebook what your favourite deal is that is featured in the Vodacom Contract Deals catalogue on the Incredible Connection. Booklet can be found here: It is within the Promoters sole discretion to disqualify any participant who posts any inappropriate comment or uses inappropriate language on the Facebook competition post Entry Fee: There is no entry fee to participate in the competition. Prize: 1 x iPhone6 worth R5500 will be given away to a randomly selected entrant Winner draw: The winner will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney; The draw will take place within 2 weeks of the closing date of the competition. Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Facebook message or telephonically by the 15 June of the Promoter within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below. The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so. The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced. The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition. The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter. By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act. Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter. By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication By participating in this competition, you agree to all the Competition Rules set out above, without exception. A copy of these Competition Rules is made available at www.incredible.co.za

     Targus Work + Play

    1. This competition is promoted by Incredible Connection, a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).
    2. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
    Competition Period:
    1. The competition runs from 15.05.2018 to 15.08.2018, both dates inclusive. No entries will be accepted after midnight on 15.08.2018.
    Who Can Enter:
    1. You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
    Exclusions:
    1. Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.
    How to Enter:
    1. Purchase one of the 2 Targus Work + Play backpacks and stand a chance to win. This information is found by visiting the following link on the Promoter’s website
    2. This special offer is valid for any purchase of a Targus backpack (Eligible Article Numbers: 10109083, 10109085 from 15th May 2018 until 15th August, 2018
    3. This promotion is valid for anyone aged 18 and over.
    4. All entries must be submitted by 15/08/2018.
    5. Your proof of purchase must be sent to validate the participation. Any incomplete or illegible form or proof of purchase will be considered as null.
    6. The proof of delivery cannot be used as proof of purchase.
    7. Offer limited to 1 ball per household
  • MacBook and Nespresso Machine Promotion

    1. This is a promotional offer (“Offer”). This Offer is subject to the participant’s acceptance of the Terms and Conditions set out herein.
    2. The participant acknowledges that the participant has read and understand these Terms and Conditions. These Terms and Condition will govern the redemption of the MacBook and Nespresso Machine Promotion from any Incredible Connection store or online or any Company to whom Incredible Connection has ceded the rights and obligations.
    3. Promotion: This promotion is promoted by Incredible Connection, trading under JD Consumer Electronics and Appliances (Pty) Ltd whereby when you purchase a selected MacBook during the promotion period, you will receive a Nespresso Machine and a R600.00 (Six Hundred Rand) Nespresso Coffee Voucher.
    4. Promotion Period: The Promotion will run from 21 May 2018 to 3 June 2018 (“the Promotion Period”). You will not qualify for this promotion after midnight on 3 June 2018..
    5. ncredible Connections reserves the right, in its sole discretion and to the extent permitted by law, to amend these Terms and Conditions, at any time.
    6. How to qualify: Purchase any of the following MacBook’s from an Incredible Connection store or online at www.incredible.co.za during the promotion period and receive a free Nespresso Machine [Essenza Mini C30 ZA Piano Black] and a Nespresso coffee voucher worth R600.00 that can be used at Nespresso Boutiques only:
  • 0% interest credit Terms and Conditions

    1. This is a promotional offer (“Offer”) as defined in the Consumer Protection Act no 68 of 2008 (CPA), as amended from time to time. This Offer is subject to National Credit Act no 34 of 2005 and Regulations (NCA) and to the participant’s acceptance of the Terms and Conditions (Ts & Cs) set out herein.
    2. The participant acknowledges that the participant has read and understand these Ts & Cs. These Ts & Cs will govern the Offer from any Incredible Connection store within RSA (the “Company”) or any Company to whom the Company has ceded the rights and obligations.

    Promotion:

    1. This promotion is promoted by the Company, a division of Connect Financial Solutions (Pty) Ltd (Reg no.: 2018/431596/07) an authorised Financial Service provider and a registered Credit Provider (NCRCP11158) trading as Incredible Connection

    Promotion Period:

    1. The Promotion will run from 10 October (00h00) to 30 June 2019 (23h59) (“the Promotion Period”).
    2. The Company reserves the right, in its sole discretion and to the extent permitted by law, to amend these Ts & Cs, at any time.
    3. The Promotion is not transferrable nor convertible into cash nor substituted in any manner expect as permitted by law.

    How to qualify:

    1. The participant must have:
    • Purchased any Promotional Article
    • Applied for credit between the Promotion Period, taken up a 6 (six) month term loan and depended on risk profile
    • Purchased the article on credit underwritten by the Century Capital (Pty) Ltd and no other credit provider.
    • These Ts & Cs do not replace the Ts & Cs of the credit agreement which is subject to an affordability assessment. The credit agreement must be settled within the terms as stipulated on the credit agreement.

    The article that qualifies for the promotion:

    1. Any Article to the value of R5000.00 or above, inclusive of VAT (‘the Promotional Article” )..
    2. The Offer is subject to article’s availability.
    3. There is a reduced once off initiation fee of R500 on purchase of the Promotional Article.
    4. All articles purchased that satisfied all the promotion requirements stipulated herein shall enjoy the benefit of this promotion.

    The Offer:

    1. The purchase price shall be the price paid for the article as per the original sales invoice on invoice date.
    2. The participant’s credit agreement will have to be fully paid in accordance with the credit agreement which sets out further Ts & Cs.
    3. In the event that the consumer fails to pay any instalment or any other amount due on due date, such overdue amounts shall bear interest at the maximum interest rate applicable to an agreement of this nature, as prescribed by the NCA thereto, at the specific time of default.
    4. This Offer is applicable to South Africa only and open to all South African Residents above the age of 18, who are in possession of a valid identity document or passport. Employees, agents or consultants of or any other person who directly or indirectly controls or is controlled by the Company in respect of this Offer or the spouses, life partners or immediate family members cannot participate in the Promotion.
    5. If the Company has not strictly enforced these Ts & Cs, the participant may not assume Ts & Cs been waived or altered by the Company. These Ts & Cs will still apply and the Company has right to enforce any of these Ts & Cs.
  • TV License T&C's

    1. You will be required to produce a valid TV license and ID document when purchasing a TV. You may purchase or renew your annual TV license either in our stores or on the website. In terms of the Broadcasting Act and Television License Regulations, license holders are required to take note of and/or comply with the following: Statutory obligations pertaining to a television license:
    2. A television license is valid only at the permanent address reflected on the license.
    3. A person purchasing a television set must be in possession of a valid (paid-up) TV license. A television set may not be purchased using someone else’s TV license.
    4. When taking out a domestic/household television license for the first time, a person is required to provide his/her personal particulars: surname, initials, ID number (a copy thereof, fixed address and contact details.
    5. When renewing a television license, a person is required to present an existing license, a copy thereof, or a renewal notice
    6. A license holder must notify the SABC, in writing, of a change of address within 30 days
    7. A television license is not transferable from one license holder to another except between spouses or between unmarried “life partners” in a permanent relationship, on the death of a husband/wife or partner.
    8. A single domestic television license is required per household regardless of the number of TV sets, provided that all sets so licensed are used at a license holder’s residential premises only by members of his/her family.
    9. A separate domestic television license at the full annual tariff is required for a second or additional residential property (e.g., a holiday home) since a different physical address is involved.
    10. “Family members of a television license holder” – defined as all persons who are permanently resident with the license holder; and are dependent on him, and are owed a legal duty of support by the license holder – are covered by a single TV license in his/her name. A person has to meet all three of these conditions to be covered by a household’s TV license. In practice, such domestic license covers a license holder and his/her immediate, dependent family members – in the case of a married couple, a husband/wife and his/her dependent, minor children. Adult (non-dependent) children or more distant relatives – such as adult children, parents/ grandparents, brothers/sisters, uncles/aunts – or boarders or lodgers sharing a family’s home, are not defined as family members. They are separately liable for television sets in their possession and/or used by them.

    BUSINESS TV LICENSES

    1. A business television license is required by businesses (including government departments) using TV sets in their business/commercial activities or on premises occupied for business purposes. Businesses pay per TV set in their possession.
    2. Once a year, the SABC has to be provided with an audited statement indicating the number of television sets and the period for which such sets were in their possession. Should an inspection reveal any irregularities in this regard, a business is liable for the additional TV license fees and fines. A penalty of R300.00 per set shall also be imposed.
  • Electronic Software Download and Electronic Voucher Download

    Microsoft Office Home , Business, Microsoft Office MAC Home & Student 2016,Microsoft Office Professional &Microsoft Visio Standard

    You must accept the License Agreement, www.microsoft.com/useterms . Activation required. Product Key cannot be replaced and cannot be redeemed for cash. Non-commercial use. System Requirements: Microsoft account. Internet access (fees may apply) . Some features may require additional hardware. 1280 x 800 screen resolution. PC: Windows 7 SP1 to Windows 10, 32-bit or 64-bit OS only. 1 GHz processor with SSE2 support. 2 GB RAM . 3 GB available disk space. Mac: Intel processor. Mac OS X version 10.10. 4 GB RAM . 6 GB available disk space. Mac OS Extended partition. Mac and Mac OS are trademarks of Apple Inc.

    Microsoft WIN 10 PRO & Microsoft WIN 10 HOME

    Once redeemed to your South African Microsoft account, the full code value will be applied and may be used for eligible purchases (exclusions apply) made directly at select Microsoft digital stores. Eligible purchases and prices vary by region, device, and over time. Geography limitations, country and balance restrictions, taxes, and Internet connection fees may apply. Paid subscriptions required for some content. You Must be 13+. Except as required by law, codes cannot be redeemed or exchanged for cash and are not reloadable or refundable. To create a new Microsoft account or to read full terms and conditions (which may change without notice), go to www.microsoft.com/cardterms. Void where prohibited or restricted by law. Cards and codes issued by Microsoft Corp, a Washington Corporation, and/or its affiliates. Microsoft Corporation - One Microsoft Way - Redmond, WA 98052-6399 ? USA

    Microsoft Visio Professional

    You must accept License Agreement, www.microsoft.com /useterms. Activation Required. Product cannot be replaced if tampered or activated, and cannot be redeemed for cash. System Requirements: Microsoft account. Internet access (fees may apply). Some features may require additional hardware or services. Windows 7 SP1 to Windows 10, 32-bit or 64 bit OS only. 1 Hz processor with SSE2 support. 2 GB RAM. 3 GB available hard disk space. 1280 x 800 screen resolution

    Google Play Variable Online ZA

    "Valid only for South Africa residents age 13+. Use requires Google Payments account and internet access. Valid for purchases on Google Play only. Not usable for hardware and subscriptions unless specifically noted, see full terms for details. No fees or expiration, subject to full terms. No refunds, any applicable credits will be added to Google Play balance for gift cards for future use. Gift card is not a deposit instrument. Not redeemable for cash or other cards; cannot be applied to credit accounts; not reloadable; cannot be combined with non-Google Play balances, resold, exchanged or transferred for value. Upon purchase user assumes risk of loss, unauthorized use, title for card and should exercise care in this regard. Google Payments account may be suspended or terminated if fraud is suspected. For help or to view balance visit support.google.com/googleplay/go/cardhelp . 2016 Google Payment Corporation. All rights reserved.

    Microsoft XBOX

    Once redeemed to your South African Microsoft account, the full code value will be applied and may be used for eligible purchases (exclusions apply) made directly at select Microsoft digital stores. Eligible purchases and prices vary by region, device, and over time. Geography limitations, country and balance restrictions, taxes, and Internet connection fees may apply. Paid subscriptions required for some content. You Must be 13+. Except as required by law, codes cannot be redeemed or exchanged for cash and are not reloadable or refundable. To create a new Microsoft account or to read full terms and conditions (which may change without notice), go to www.microsoft.com/cardterms. Void where prohibited or restricted by law. Cards and codes issued by Microsoft Corp, a Washington Corporation, and/or its affiliates. Microsoft Corporation - One Microsoft Way - Redmond, WA 98052-6399 USA

    AlwaysOn Digital

    The use of this prepaid voucher constitutes acceptance of the following Terms and Conditions. To redeem this card go to www.alwayson.co.za or call 0861 468 7768. This prepaid card may not be redeemed for cash and no credit balance will be given as change. Data is valid for 60 days from redemption of voucher number only usable in an AlwaysOn WiFi hotspot",

    UBER Rider

    You will be issued a voucher containing a promotional code. Successful redemption of the promotional code will be subject to applicable terms and conditions Link: www.uber.com/legal/terms/za

    PlayStation Wallet

    This voucher code is issued by Sony Interactive Entertainment Network Europe Limited and is redeemable only against the issuer by users holding a SEN account (previously known as PlayStation? Network account) registered in South Africa. User must be aged 7 or over and require parental consent if under 18. SEN accounts are subject to the PlayStation? (PSN) Terms of Service. Access to the PlayStation, Plus content/services to which this voucher code relates is subject to the PSN Terms of Service and any specific additional conditions applying to content/services available via the subscription including the Software Usage Terms. PlayStation, Plus content/services vary by subscriber age. Online features of specific games may be withdrawn on reasonable notice www.playstation.com/gameservers .Service availability is not guaranteed. If you do not wish to accept these terms, do not purchase this voucher code.

    Deezer 1 Month Subscription Digital

    This code can only be used once and gives you access to Deezer Premium+ for 1 month. It is the user's responsibility to check for compatible devices. This product requires data, which is not included. This code must be redeemed within twelve months of the purchase date, or it will expire. Deezer shall not be held liable for any losses or damages resulting from the loss or theft of the code by any third party. In order to use this code, you must be registered or register, and have accepted the Terms of Use of the Deezer offer. Registration is only open to residents of South Africa over 18 years old or subject to parental permission. Content of the service may change subject to the music catalogues available at the time of activation. Any use of the service must be strictly personal,lawful and within family context. Trademarks are owned by Deezer, For more information, contact customer support on www.deezer.com/help.Full terms and conditions can be found at www.deezer.com

    MyTopDog DIG

    This virtual voucher is issued by Top Dog Internet Sales (Pty) Ltd trading as MyTopDog. This virtual voucher can only be used once on the website www.mytopdog.co.za Once redeemed, it gives you access to the learning material for the subject of your choice for a period of 1 month. In order to access the learning material on the MyTopDog website you must have access to the internet. This product requires wifi access or data, which is not included. This virtual voucher cannot be exchanged, refunded or returned even in a case of loss, theft or damage. You may not resell this virtual voucher. This virtual voucher expires within 12 months from the day you purchased it. MyTopDog shall not be liable for any losses or damages as a result of loss, theft, damage or fraudulent use of the virtual voucher by any third party. You must register as a user in order to use this virtual voucher and by so doing you accept the terms and conditions at www.mytopdog.co.za

    • Redemption

    Electronic Software Download:

    This item does not contain a disc; it is a product key that will be emailed to you and that requires a download from Office.com. You will receive a separate email with the link and activation code to download the software after placing your order. Vouchers and or Voucher codes cannot be redeemed or exchanged for cash and are not reloadable or refundable.

    Digital Voucher:

    This is a prepaid voucher code that can be redeemed for services against the applicable issuer. You will receive a separate email with your redemption code and instructions after placing your order. Broadband, Wi-Fi or 3G internet connection required (system dependent). User responsible for internet connection fees. Vouchers and or Voucher codes cannot be redeemed or exchanged for cash and are not reloadable or refundable.

  • Terms And Conditions For Epson Cashback Promotion 2019

    The Promotion

    1. Purchase a new printer or scanner from the list in the table below (the “Selected Products”) between 01.01.2019 and 31.03.2019, (the “Qualifying Period”) and claim up to R 2,000 cashback* cash back.

    Selected printers and scanners

    Cashback amounts*

     

     

    L120

    R200

    L310

    R200

    L1110

    R230

    L1300

    R800

    L1455

    R2,000

    L1800

    R1,000

    L382

    R300

    L3110

    R320

    L3111

    R320

    L3050

    R350

    L3150

    R370

    L3060

    R350

    L4150

    R400

    L3070

    R400

    L4160

    R500

    L565

    R600

    L6160

    R700

    L6170

    R750

    L6190

    R800

    L805

    R650

    L810

    R700

    L850

    R800

    L7160

    R1,000

     

    *cash back amounts include VAT

    2. The Promotion applies to Selected Products purchased during the Qualifying Period directly from an Epson Authorised reseller and/ or Retailer.

    3. The Promotion is open to persons aged 16 years and above who are residents of South Africa and is subject to a maximum of 2 claims per household. Only 1 claim may be made per Selected Product.

    4. The Promotion is open to end user customers only. Claims for Selected Products purchased which will be resold to a third party are not eligible for this Promotion. Resellers may not submit claims on behalf of their customers.

    5. The Promotion is not open to Epson employees, agents, distributors, resellers, retail employees of participating stockists or anyone connected with the Promotion.

    6. The Promotion is not available on any second hand, refurbished or reconditioned stock.

    7. The claim for cash back must be made within 30 calendar days from the date of purchase. The closing date for claims is 31.03.2019.

    How to Claim:

    8. Claim online by going to http://www.epson.co.za/promotions/privacy, completing the claim form and submitting it together with a copy of proof of purchase and a photo of the serial number from the printer. You will be asked to provide your personal details including bank details.

    9. Proof of purchase should be a legible copy of the retail receipt or invoice clearly showing the retailer name, date of purchase, product name and purchase price.

    10. Once a claim is received a confirmation of receipt will be sent by email

    11. The cash back payment will be made by bank transfer within 30 days of receipt of claim validation. The Promoter will only make bank transfer to an account that is set up in the country where you made the purchase of the Epson product. The Promoter is not liable for any bank costs incurred relating to any bank transfers of the cash back payment. Accordingly, if your bank charges you, such charges will be deducted by your bank from the cash back amount.

    12. It is the person registering the claim’s responsibility to ensure that the correct bank account details have been recorded; if incorrect information has been provided and the Promoter makes a payment that is rejected or not received by you then the Promoter will not be responsible for re-issuing such payment.

    Restrictions

    13. Where the cash back payment constitutes a taxable benefit, the tax liability lies with the recipient.

    14. If the Selected Product which is the subject of a claim is returned to the seller for any reason the customer’s entitlement to claim cash back is forfeited and any cash back paid to the customer must be repaid to the Promoter within seven days.

    15. The Promoter reserves the right to request additional evidence to help validate a claim if it believes that it may not be legitimate.

    16. A claim will not succeed if:

    a. The Selected Product was not purchased within the Qualifying Period

    b. The claim form was not completed in full

    c. The proof of purchase was not supplied or was illegible

    d. The claim was not submitted within 30 calendar days from the date of purchase

    e. You have not complied with these terms and conditions Personal data

    17. During registration for the Promotion you will need to provide your personal data necessary for Epson to administer the Promotion. You will find more information in the Promotions Privacy Information Statement. In addition to using your personal data for the Promotion, Epson also asks your consent for Epson to send

    Marketing materials such as surveys regarding Epson branded products, newsletters and/or advertisements from Epson. You are not obliged to do so.

    General

    18. Promoter will not accept responsibility for lost claims. Promoter will reject claims received after the closing date and those which it reasonably considers to be incomplete, illegible or fraudulent.

    19. These terms and conditions are governed by the laws of the country in which you have purchased Selected product and come under the jurisdiction of the competent courts of that jurisdiction.

    20. By entering this Promotion you confirm that you have read, understood and accepted these terms and conditions. The Promoter reserves the right to cancel or amend them without notice in the event of any circumstances beyond its reasonable control.

    Promoter: The Promoter is Epson Europe B.V. having its registered office in Amsterdam, the Netherlands. For all Correspondence please write to the following address: Epson European Marketing Department, P504 Cashback

  • Samsung Pay Campaign

    Please read these Competitions terms and conditions (“Terms and Conditions”) carefully. Participation in this Competition will constitute your agreement to comply with these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not participate in this Competition (“Competition”). Please refer to the Promotions Page on the Samsung Pay Application for the current Terms and Conditions for this Competition.

    All participants during the term of this Competition agree to be bound by the following terms and conditions:

    Competition:

    1. Samsung Pay Incredible Connection (“the Competition”). The promoter of the Competition is Samsung Electronics South Africa (Proprietary) Limited, Registration number: 1994/003872/07 and/or its agencies ("the Organiser").

    Competition Period:

    1.  The Competition will run from 8 March 2019 00h00 to 30 April 2019 23h59 (“the Competition Period”).
    2. The Competition Period may be extended or curtailed at the discretion of the Organiser.

    Who may enter:

    1.  All participants must:
    2. be citizens of the Republic of South Africa and/or a legal residents of the aforesaid country,
    3. be currently residing in the Republic of South Africa at the date of the commencement of the Competition Period,
    4. be natural persons and be at least 18 (eighteen) years old at the date of the commencement of the Competition Period.
    5. Participation in this Competition excludes the Organiser, their directors, members, partners, employees, agents, consultants, any other person who directly or indirectly controls or is controlled by them or any supplier of goods and services in connection with the Competition and their spouses, life partners, parents, children, siblings, business partners or associates.

    How to enter the Competition:

    the participant must:

    1. be a participant as set out in clause 3.1; and
    2. have the Samsung Pay Application (“the Application”) installed on  the Samsung Galaxy S10 device (SM-G970,SM-G973,SM-G975) .
    3. have a Samsung Account to activate the Samsung Pay Application.
    4. successfully log in to the Samsung Pay application.
    5. Opt in to the Competition.
    6. Entry to this Competition does not make any participant a winner.
    7. The Organiser accepts no responsibility for entries lost, misdirected, illegible, late, mutilated or altered. Entries that do not comply with these Terms and Conditions will be disqualified, subject to clause 4.4 below.
    8. Errors and omission may be accepted at the Organiser’s discretion. Failure by the Organiser to enforce any of its rights at any stage does not constitute a waiver of those rights.
    9. It is the participant’s responsibility to ensure that any information which you provide to the Organiser is accurate, complete and up to date.

    Can I enter more than once:

    1. The Competition is limited to one entry per participant.
    2. Should there be any dispute in this regard, the Organiser shall be sole adjudicator of the dispute and the Organiser’s decision shall be final.

    Prize:

    1. The Competition will include an opportunity for the participant to be entered into a lucky draw with the chance of winning one of ten (1 of 10) R1000 Incredible Connection Vouchers (“the Prize”).
    2. The voucher will be redeemable until 31 May 2019.
    3. The voucher will be awarded in electronic format via the Samsung Pay Application.
    4. The Prize is not transferable. No substitution, cash redemption, or assignment of the Prize is permitted.
    5. The Organiser reserves the right to change the Prize should they deem necessary, to a prize of similar economic value.
    6. The Prize may differ from that shown on the promotional material with regard to colour and specs.
    7. The Prize shall be subject to stock availability and in the event of no stock being available the Organiser in its sole discretion shall determine a suitable replacement in accordance with the Terms and Conditions.
    8. Any and all tax implications and liabilities as a result of winning the Prize will be solely borne by the winner.

    Draw:

    1. The lucky draw will be held by the Organiser on the 7th May 2019.
    2. The draw will be supervised by an independent auditor or a registered accountant, or an attorney or an advocate. 
    3. The draw results to determine the winners are final and no correspondence will be entered into.
    4. If for any unforeseen reason the draw cannot take place on the aforesaid date, then the Organiser will endeavour to conduct the draw within a reasonable period thereafter and shall provide details of the new draw date on the Promotions page on the Samsung Pay App.

    Limitation of Liability

    To the extent permitted by Consumer Protection Act and any other applicable law:

    1. The participant and/or winner(s) hereby indemnifies the Organiser against any direct, indirect, special, incidental, consequential or punitive damages or loss of any kind regardless of how this was caused, and whether it arose under the law of contract or delict or otherwise, because of the participants entrance to the Competition.
    2. the Organiser excludes all warranties (express or implied), representations and liabilities regarding this Competition (other than for death or personal injury caused by its negligence and/or fraud).

    General:

    1. Samsung Pay is supported on selected Samsung Galaxy devices. Current list of supported devices are listed on www.samsung.com/za/samsung-pay.
    2. Data charges may be incurred for downloading the Samsung Pay application. Network rates apply.
    3. The Organiser reserves the right, at any time, to verify the validity of entries and participants (including but not limited to a participant’s identity, age and place of residence) and to disqualify any participants who submit an entry that is not in accordance with these terms and conditions or who tampers with the entry process.
    4. The winners will receive a phone call or e-mail as per winner’s details supplied by the winner when entering the Competition. The Organiser shall attempt to contact the winner for a period of 5 (five) working days after his or her name is drawn as a winner, were after the winner will forfeit the prize.
    5. In the event that the winner is unreachable as set out in clause 9.4 above, ineligible, or fails to claim or accept delivery of the Prize, the Prize shall be forfeited to another winner based on the Terms and Conditions. Samsung shall in its own discretion determine the time period for a Prize to be claimed or for deliver to be accepted.
    6. In accordance with the confidentiality policies and practices of the Organiser, none of the entry details of any participant in this Competition will be disclosed or used by the Organiser for any purposes other than for entry into the Competition and in accordance with clause 9.7 below.
    7. Participants acknowledge and accept that the Organiser shall utilise a third party (the “Organiser’s authorized agent/s”) to contact the participant, in the event that the participant is a winner, and to arrange delivery of the Prize. In order to affect the contacting and delivery process, the Organiser’s shall provide the participant’s information to such third party.
    8. Details of participants will not be used by the Organiser for Samsung related communication should the participants opt-out to receive further communication from the Organiser.
    9. Information regarding the Competition that is published on authorized advertising material will also form part of the terms and conditions of the Competition.
    10. The Organiser’s may in their sole discretion amend these terms and conditions at any time, without notice, and such amendments shall be deemed to have taken effect from the date of publication of the revised terms and conditions on the Promotions Page on the Samsung Pay Application. The onus rests on the participant to constantly check the website for updates to the terms and conditions.
    11. If this Competition is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Organiser, including but not limited to technical difficulties, unauthorized intervention or fraud, the Organiser reserve the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any entrant; or (b) to modify, suspend, terminate or cancel the Competition as appropriate, subject to the approval of relevant regulatory authorities (if required).
    12. Save as permitted by Law, the Organiser reserves the right to cancel, suspend or terminate this Competition, without notice at any time, and such cancellation, termination or termination shall be deemed to have taken effect from the date of publication on the Promotions Page on the Samsung Pay Application. No liability shall lie against the Organiser in favor of any participant, winner(s) and/ or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Organiser and hereby acknowledge that they will have no right of recourse or claim of any nature whatsoever against the Organiser.
    13. This Competition is governed by these terms and conditions, as well as those of the relevant authorized participating stores, associated with this Competition.
    14. Any dispute or claim arising out of or in connection with the Competition shall be governed by and construed in accordance with the laws of South Africa.
    15. The Organiser reserve the right to withhold the Prize until it is entirely satisfied that the claimant of the Prize is the bona fide winner, and reserves the right to call for such proof as it may deem necessary.
    16. The Organiser accepts no liability or responsibility, whether occasioned by any circumstance not foreseeable and not within its reasonable control for late or delayed delivery of the Prize owing to, but not limited to, stock unavailability, strike, lock out, destruction of Prize on route to winner by any means, any civil commotion or disorder, riot, threat of war, any action taken by governmental authority or public authority of any kind, fire, explosion, storm, flood, earth quake or other acts of God.
    17. If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable:
    1. It will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible;
    2. It will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.

    Consumer Protection Act:

    1. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (the "Consumer Protection Act"), no provision of the Terms and Conditions are intended to contravene the applicable provisions of the Consumer Protection Act, and therefore all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the Consumer Protection Act are complied with.
  • Bling Installation Vouchers Term And Conditions

    TERMS, CONDITIONS & DISCLAIMER | CALL US ON 0861 88 1015

    1. This voucher includes the Call-Out Fee and 1-hour worth of consultation of R650.

    2. The Customer agrees to pay for additional time which is billable at R225 per 30minutes after the Free One Hour included in this voucher.

    3. The Customer is responsible for payment of materials required to complete the installation which are not provided as part of the Free Materials Included in this voucher.

    4. All materials used remain the property of BlingStallation until such time that the materials are fully paid for by the Customer, this excludes the Free Material Included in this voucher. Details of free and additional material will be confirmed by the installer before the installation commences.

    5. This voucher cannot be exchanged for cash, sold or transferred to another person.

    6. This voucher is valid for 60 days from date of purchase. Please retain proof of purchase either for this voucher or for the product you purchased which was bundled with this voucher. This voucher cannot be replaced if lost & therefore cannot be redeemed via proof of purchase. This voucher must be presented to the Installer on-site before the installation commences. Failure to produce this voucher will result in the cancellation of the installation.

    7. We will do all that we reasonably can to meet the date agreed for installation. However, in the case of unforeseen circumstances beyond our reasonable control we may not be able to do so. In such circumstances we will contact you to agree on an alternative date. The Customer will also do all that he/she reasonably can to enable the installation to take place on the given date. In the case of unforeseen circumstances beyond the Customer’s reasonable control the Customer should contact us to agree on an alternative date.

    8. We will carry out any installation work for which this voucher was advertised for and or sold to the customer, within 30km from the store the voucher was purchased from. If additional work is found to be necessary during the course of the installation, such work will be quoted for separately and only carried out with the Customer’s permission.

    9. It is the customer’s responsibility to ensure that, concealed water pipes and electricity wires are identified to the installer before installation commences. In the event of any concealed water pipes or electricity wires being damaged during the installation process; if the installer was notified of the concealed water pipes or electricity wires then BlingStallation will be responsible for the repair of the damage thereof however if the installer was not notified of the concealed water pipes or electricity wire then BlingStallation cannot be held responsible for the repair of the damages thereof.

    10. It is the customer’s responsibility to ensure that, prior to the installation work starting, all furniture is removed from the area of the installation and any carpet in the installation area is rolled back.

    11. All installation work & material has a 1 Year Limited Warranty from date of installation provided that the installation has not been tampered with during the period of the warranty other than by an accredited BlingStallation Installer.

  • Canon South Africa Cashback Promotion Terms & Conditions

    1. PROMOTIONAL PRODUCTS, PARTICIPATING RETAILERS, PROMOTIONAL PERIOD AND PARTICIPANTS

    1.1. This promotion is only available on purchases made of any of the products listed below (the “Promotional Products”) within South Africa between 1 April and 30 June 2019 (the “Promotional Period”). All other products are excluded. Some of the Promotional Products will be sold as a camera body only or part of a lens kit. None of the kitted lenses are part of the promotion, so only a single claim per camera will be accepted. If a qualifying camera is sold together with a qualifying lens – a single claim can be made for BOTH qualifying items. Eg. EOS 5D Mark IV with 24-105 mm lens kit (Camera qualifies but lens doesn’t – single claim) EOS 5D Mark IV with 24-105mm lens kit AND EF 100-400mm lens ( a claim on the camera AND on the 100-400 lens is valid).

    1.2. All Participants must be aged 18 or over and must be resident in South Africa.

    1.3. All Participants are deemed to have agreed to be bound by these terms and conditions.

    1.4. Purchases of second hand, refurbished or reconditioned products, or products which are counterfeit or infringe the intellectual property rights of the Canon group of companies in any way (for example, including but not limited to parallel or “grey” products) will not qualify under this promotion.

     2. HOW TO PARTICIPATE

    2.1. To enter the cashback promotion, the Participant must purchase a Promotional Product from a Participating Retailer during the Promotional Period AND submit a valid claim online between 00.00 on 1 April 2019 and midnight on 30 June 2019.

    2.2. Claims must be submitted by fully and correctly completing (including specifying a valid EEA product serial number) a claim form online, at https://canon-south-africa-cashback-2019.sales-promotions.com/. Participants will need to scan, upload and attach to the online claim form a copy of their receipt, or order confirmation for internet purchases. No hand written documents/invoices will be accepted as proof of purchase. Participants will then receive an email confirming that their claim has been received. If you do not receive a confirmation email within 24 hours of processing your claim, or do not have access to a computer, please contact [email protected]

    2.3. The Promotional Products are subject to availability while stocks last. Canon will not be liable for the failure of retailers to fulfil orders of Promotional Products during the Promotional Period.

    2.4. Canon will not process any claims received after the closing date for receipt of claims of midnight on 30 June 2019. Canon will not process claims which are in its opinion incomplete or illegible. Canon will not be responsible for claims delayed or not successfully received.

    2.5. Only one claim per Promotional Product purchased may be made.

    2.6. Claims by businesses or individuals who make bulk purchases (being more than 10 Promotional Products during the Promotional Period) will not be eligible to enter this Promotion.

    2.7. This promotion cannot be redeemed in conjunction with any other promotion – unless specifically allowed within the T&C’s of the other promotion.

     3. CASHBACK

    3.1. Participants will receive Cashback in the amounts shown for purchases of Promotional Products.

    3.2. Upon receipt and verification of the claim, Canon will arrange for a direct BACS transfer payment to the Participant’s bank account. No alternative arrangement will be entered into and no cash or cheque will be provided.

    3.3. Canon will endeavour to transfer via BACS within 4-6 weeks of receipt of a complete and valid claim.

    3.4. Only one BACS payment will be issued per valid claim.

    3.5. If you are South Africa VAT registered and you receive a cashback, it may reduce the taxable value of your purchase and so you may need to reduce your input tax accordingly.

    3.6. Stock returned to the dealer needs to be submitted to us as the cashback can only be claimed once. The person returning the product will need to refund the cashback. A case of fraud can and will be opened if goods are bought and then returned after receiving cashback without returning the money.

     4. THE PROMOTER

    4.1. The promoter is Canon South Africa Pty. Ltd. 1st Floor , Block C , Southdowns Office Park, Southdowns, Centurion (Reg No. 1999/21667/07, Vat #4940185293).

     5. DISCLAIMERS

    5.1. To the fullest extent permitted by law, Canon shall not be liable for any loss, damage or injury of any nature howsoever caused, sustained by any Participant under this promotion. However, nothing in these rules shall have the effect of excluding or restricting Canon’s liability for personal injury or death caused by the proven negligence of Canon’s employees or agents.

    5.2. Canon reserves the right to void, amend, and/or change this promotion at any time without incurring any liability whatsoever.

    5.3. Canon reserves the right to audit any claims to ensure compliance with these terms and conditions and to request additional information and supporting documents. Canon reserves the right to exclude claims and/or Participants if it suspects that the promotion is being abused in any way. Canon’s decisions in relation to the promotion are final and no correspondence will be entered into.

     6. DATA

    6.1. Any personal data submitted to us will be processed by Canon South Africa Pty. Limited, its agents or associated group companies for the purpose of administering this Promotion and, if applicable, for marketing purposes – in cases when Participants have opted-in to receive marketing communication from Canon. For further details of how we use your data when you opt-in for marketing purposes, please see our Consumer Privacy Policy

    6.2. If Participants do not wish for their contact information to be used for marketing purposes or to enable Canon to contact them in future regarding similar promotions, they should NOT check the relevant “opt-in” box when completing the claim form.

    6.3. The personal data provided is held securely and may be transferred on a secure server outside the EEA.

     

     

     

  • Cellular Repairs

    Cellalur Repairs

    1. All devices are booked in at the Client’s risk. The Client’s device may need to be restored to factory defaults or formatted in order to complete the repair process. Incredible Connection will not be liable for any data loss and/or damage or losses sustained during hardware and software repairs, irrespective of the reason or cause for such loss.
    2. It is the Client’s responsibility to back-up the device prior to booking it in for repairs, and data loss will be entirely at the Client’s risk. Incredible Connection does not guarantee that lost data will be recovered, and further has no responsibility to restore data.
    3.  All workmanship will carry a 2 (two) year limited warranty. Replacement parts will carry a 2 (two) year warranty as well, unless the parts manufacturer stipulates a shorter warranty period on a specific part, in which case the shorter manufacturer’s warranty period will apply. The device warranty will be rendered null and void in the instance of any physical damage, which will include, but not be limited to, dents, scratches, liquid ingress, viruses, malware and any third party repairs done prior to the this repair to be undertaken by Incredible Connection. The warranty will be forfeited on devices found to have sustained liquid damage after repairs by Incredible Connection. If there is a warranty claim, the device must be delivered to one of Incredible Connection’s stores, or Incredible Connection can arrange a courier service. The costs of collection (as well as return) will be for the Client’s account unless there is a valid warranty claim. No refunds will be given under any circumstances in respect of repairs or devices that were repaired. The warranty is not transferable.
    4. Quotes are valid for 7 (seven) days and subject to R180.00 (one hundred eighty rand only) consultancy fee if not accepted (including quotes where the device is found to be beyond economical repair). Repairs under R500.00 (five hundred rand only) will continue without client approval unless otherwise stipulated.
    5. Apple MacBook quotes/assessments/repairs are subject to a consultancy fee charged at R450.00 (four hundred and fifty rand only) per hour.
    6. A 50% (fifty percent) non-refundable deposit is required for all parts that have to be specifically ordered for device repairs. The remaining balance will be due after completion of the repairs and before the device is released to the Client.
    7. The Client agrees to receive communication from Incredible Connection and repair partners that will include, but not limited to, quotes, invoices, newsletters and sms’s regarding special offers relating to Incredible Connection products and services.
    8. Incredible Connection is not an authorised Apple, Samsung, Huawei, LG, Sony or Blackberry service agent. If Incredible Connection undertakes repairs on your device, the Client’s manufacturer’s warranty, if applicable, will be rendered null and void. The Client will receive in its place the Incredible Connection warranty as stipulated in clause 3 above.
    9. Incredible Connection will make every effort to repair Client’s device, however due to the nature of repairs to any device it may happen that the device sustains further damage while being repaired and becomes economically beyond repair. Incredible Connection will under such circumstances not be liable for any damages whatsoever, irrespective of whether Incredible Connection was negligent, grossly negligent or not, except for Incredible Connection under such circumstances to be liable to replace Client’s device with a pre-owned or refurbished similar device.
    10. Apple, Samsung, Huawei, LG and Sony devices that are repaired will forfeit their IPx (Ingress Protection) rating once the repair has been completed.
    11. Devices that are booked in for repairs with bent back covers could indicate internal damage in excess to or other than the initial repair request. The internal damage may, or may not be repairable, and the Client will be held liable for cost related to such repairs and/or parts, subject to clause 4 above.
    12. Physical impact to hardware could cause component failure, which may only be detected after the device has been opened or the screen/battery has been removed. Component failure could render the Client’s device beyond economical repair. Incredible Connection will not be liable for latent component damage caused by hardware impact.
    13. Devices not collected within 90 (ninety) calendar days of notification to collect will be sold to the defray cost and Client will have no claim whatsoever against Incredible Connection under such circumstances.
    14. Devices will only be returned to Client when paid in full and on the presentation of a valid Incredible Connection job card, South African identity document or a valid South African driver’s license.
    15. Incredible Connection will attempt repairs within a reasonable time, which time will be dependent on parts availability and delivery times for parts.
    16. In order for Incredible Connection to test the device after completion of repairs, the Client will have to provide its device unlock pin. Client may refuse, at its option, to provide such details, however then waives any rights to any claims whatsoever in respect of the repairs effected.

    iPhone 6

    R849.00

    iPhone 6 Plus

    R999.00

    iPhone 6s

    R999.00

    iPhone 6s Plus

    R1,599.00

    iPhone 7

    R1,799.00

    iPhone 7 Plus

    R1,999.00

    iPhone 8

    R2,599.00

    iPhone 8 Plus

    R2,999.00

    iPhone X

    R4,899.00

  • WOW = Walk Out Working

    Incredible Tech Services can set up your new PC/Mac, tablet or gadget in store.

    If you need a hand with your new laptop or PC or don’t want the hassle of configuring settings, we’re available to help at your local Incredible Connection

    1. WOW – Standard set up will to get your PC up and running straight away, we’ll get you working in no time. As well as upgrading your new computer to the latest Windows 10, we’ll also set up a Windows account, install essential apps and create the recovery media. R399

    2. WOW – Intermediate set up will to get your PC up and running straight away, we’ll get you working in no time. As well as upgrading your new computer to the latest Windows 10, we’ll also set up a Windows account, install essential apps and create the recovery media, and set up your new computer exactly the way you want. This service also includes setting up your email accounts, installation of any hardware or software purchased and personalising your desktop, as well as moving your files & folders from your old device to your new computer, transferring all your music, videos & photos R699

    3. WOW – Advanced set up will to get your PC up and running straight away, we’ll get you working in no time. As well as upgrading your new computer to the latest Windows 10, we’ll also set up a Windows account, install essential apps and create the recovery media, and set up your new computer exactly the way you want. This service also includes setting up your email accounts, installation of any hardware or software purchased and personalising your desktop, as well as moving your files & folders from your old device to your new computer, transferring all your music, videos & photos. Additionally this service also features a one-to-one 30 minute in store tutorial, where we'll show you how to make the most of your new Windows 10 computer. We’ll show you how to personalise your desktop and lock screen, create a PIN/ picture password and take you through apps such as Contacts, Photos and News. We’ll then show you how to use the new features including Cortana, Microsoft Edge and the Action Centre. R999

    4. WOW – Mobile We’ll unpack your new device, check over the contents and make sure nothing’s damaged, insert any memory or SIM cards and check they all work and set up your accounts, personalise your settings and help you download crucial apps R199

    5. WOW – Tablet We’ll unpack your new device, check over the contents and make sure nothing’s damaged, insert any memory or SIM cards and check they all work and set up your accounts, personalise your settings and help you download crucial apps R299

    6. WOW – Apple Standard We’ll get your new MacBook up and running in no time. As well as updating your new computer to the latest release we’ll also set up your Apple account, install essential apps and create the recovery media.

    7. WOW - Apple Intermediate We’ll set up your new MacBook exactly the way you want.  We’ll also set up a Apple account, install essential apps plus we’ll set up your email accounts, install any hardware or software purchased, personalise your desktop and more.

    8. WOW - Apple Advanced We’ll set up your new MacBook exactly the way you want plus set your Apple account, install essential apps and set up your email accounts, install any hardware or software purchased, personalise your desktop and more. Includes a 1-1 30 minute instore tutorial

    9. WOW - PlayStation Standard  We’ll unpack your new device, check over the contents and set up your accounts, personalise your settings and help you download crucial apps

    10. WOW - PlayStation Advanced We’ll unpack your new device, check over the contents and set up your accounts, personalise your settings and help you download crucial apps as well as install any additional features and purchased games

    11. WOW - XBox Standard We’ll unpack your new device, check over the contents and set up your accounts, personalise your settings and help you download crucial apps

    12. WOW - XBox Advanced We’ll unpack your new device, check over the contents and set up your accounts, personalise your settings and help you download crucial apps as well as install any additional features and purchased games

  • Tinder For Tech

    1. 1. This competition is promoted by Incredible Connection a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).
    2. 2.This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
    3. 3. Competition Period:

    The competition runs from 9th May – 10th June 2019, both dates inclusive. No entries will be accepted after midnight on 10th June 2019.

    4.  Who Can Enter:

    You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    5.  Exclusions:

    Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

    6.  How to Enter:

    a)     Go to the Incredible Connection Facebook Tinder for Tech competition post

    b)    Click on the link and register to play

    c)     Create the ultimate gaming rig of your favourite Incredible Connection Gaming products by swiping or liking the products you see.

    d)    Refer a friend to the game and stand a chance to win

    e)     Once you have registered and referred a friend you will be entered into the competition.

    It is within the Promoters sole discretion to disqualify any participant who posts any inappropriate comment or uses inappropriate language on the Facebook competition post.

    7.  Number of entries per Entrant:  Multiple Entries per person.

    8.  Entry Fee: There is no entry fee to participate in the competition.

    9.  First Prize: 1 x HP Pavilion Gaming i5 Notebook, 1 x Razer Ornata Chroma Keyboard and 1 x Razer Mamba Elite mouse to one participant;

    10. Second Prize: Kraken Pro Black Headset FRML, and Razer Mamba Wireless Mouse to one participant;

    11. Third Prize:  1 x Redragon Archelon L Gaming Pad, 1 x Redragon Nothosaur 3200DPI Gaming Mouse, 1 x Ares Gaming Headset, and 1 x Yama RGB Keyboard to one participant.

    1. Winner draw:

    10.1 The winners will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney.

    10.2 The draw will take place on 17th June 2019

    10.3 Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Facebook or Phone Call by the Incredible Connection Marketing Coordinator within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.

    11.  The winners may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.

    12. The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.

    13. The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.

    14. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.

    15.  The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.

    16.  No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.

    17.  By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.

    18.  Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.

    19.  By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication

    20.  By participating in this competition, you agree to all the Competition Rules set out above, without exception.

    21.  A copy of these Competition Rules is made available at https://www.incredible.co.za/services/terms-and-conditions

     

     

  • Computer CORE i3, i5 OR i7 Promotion

    1. This promotional offer is subject to your acceptance of the Terms and Conditions set out herein.
    2. You acknowledge that you have read and understand these Terms and Conditions.  These Terms and Condition will govern the redemption of the offer from any Incredible Connection store.
    3. This promotion is promoted by Incredible Connection, trading under JD Consumer Electronics and Appliances (Pty) Ltd whereby when you purchase a selected Core i3, i5 or i7 Computer during the promotion period, you will receive a R1000.00 holiday voucher and a R500.00 Mangwanani Spa Voucher (the Offer).
    4. Promotion Period: The Promotion will run from 15 November 2019 to 24 November 2019. No purchases will be accepted after midnight on 24 November 2019 (“The Promotion Period”).
    5. This Offer is only available in-store or online at www.incredible.co.za.
    6. Incredible Connections reserves the right, in its sole discretion and to the extent permitted by law, to amend these Terms and Conditions, at any time.
    7. How to qualify: Purchase a selected Computer from an Incredible Connection, during the promotion period, register the 3 year warranty on our website and you will receive one R1000.00 holiday voucher from Endless Holidays –terms and conditions below, and one R500.00 Mangwanani Spa Voucher – terms and conditions below
    8. The Company assumes no liability whatsoever for any direct or indirect loss or damage arising from your participation in Offer or howsoever arising (whether arising from negligence or otherwise). All customers, whilst participating in this Offer, indemnify Incredible Connection and hold Incredible Connection harmless for any loss, damage, harm or injury (whether arising from negligence or otherwise) which may be sustained as a result of any claim, costs, expense, loss or damages which may be made by any third party.
    9. Incredible Connection assumes no risk and/or liability whatsoever for any interruption in services and/or the failure of any supplier to meet any technical element of this Offer which may result in you not successfully taking up the Offer.
    10. This Offer cannot be used in conjunction with any other promotional offer.

    R1000 Holiday Voucher T’s and C’s

    • Customer to logon to Endless Holidays website (www.endlessholidays.co.za) and make their booking on selected inventory. Inventory may be limited to promotional availability.
    • Enter the voucher code upon check out and the value of the voucher will be deducted off the overall spend.
    • A booking confirmation will be issued and these booking confirmations need to be taken to the venue and presented on check-in.
    • Promoters are not responsible for travel expenses to and from the venue; all meals / drinks during the stay are not included in the package and are for the customer’s account. Any leisure activities are excluded from the offer.
    • Partner terms and conditions apply
    • Bookings need to be made 1 month from redemption, travel dates will be available for bookings of up to 6 months from redemption
    • The discount voucher will only be applicable on a booking of a minimum of two nights

    R500 Mangwanani SPA Voucher

    • Bookings must be made and paid for prior to arrival.
    • The reward voucher is valid for 1 (one) month from date of receipt.
    •  R500 Voucher is redeemable on Standard Packages and Individual Treatments only and excludes Products & Special Offers.
    •  The above vouchers are not redeemable on any special offers
    •  Package Vouchers cannot be used for payment
    •  All of the above are subject to availability
    •  Offers not available at Mangwanani Beverly Hills and Mangwanani Palazzo
    • Mangwanani has a strict no refunds policy
    • Cancellation of bookings or no show will result in a 100% forfeit of the full booking value
    • Rescheduling 5 days before your booking will carry a 10% administration fee, which is payable when rescheduling
    • Rescheduling 3 days before your booking will carry a 25% administration fee, which is payable when rescheduling
    • Rescheduling within 3 days of your booking will result in 100% forfeit of the booking value
    • Cannot be used in conjunction with any other special offer
    • Vouchers cannot be purchased for special offers
    • Offer not applicable for existing bookings
    • Not applicable for groups of more than 10
    • Vouchers cannot be exchanged for cash

     

  • Modern Devices: Lenovo Ideapad 530S i7 Notebook Copper Competition

    This competition is promoted by Incredible Connection a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).

    1. 1. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
    2. 2. Competition Period:

    The competition runs from 13th June to 20th June 2019, both dates inclusive. No entries will be accepted after midnight on 20th June 2019.

    4.  Who Can Enter:

    You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    5.  Exclusions:

    Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

    6.  How to Enter:

    a)  Go to the Incredible Connection Facebook page, find the Lenovo Ideapad competition post and provide us with your answer to the question below.

    b)  Name 4 product features of the Lenovo Ideapad 530S i7 Notebook Copper and stand a chance to win one – Valued at R19,999.

    c)  Once your comment is posted you will be entered into the competition.

    It is within the Promoters sole discretion to disqualify any participant who posts any inappropriate comment or uses inappropriate language on the Facebook competition post.

    7.  Number of entries per Entrant: One Entry per person.

    8.  Entry Fee: There is no entry fee to participate in the competition.

    9.  Prize: One Lenovo Ideapad 530S i7 Notebook Copper Valued at R19,999.

    1. Winner draw:

    10.1 The winner will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney.

    10.2 The draw will take place on the 10 Sept 2019.

    10.3 Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Facebook or Phone Call by the Incredible Connection Marketing Coordinator within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.

    11. The winner may be asked to participate in marketing activities, including by having his/her photograph  taken, but he/she will be entitled to decline to do so.

    12. The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.

    13.  The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.

    14. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.

    15. The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.

    16. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.

    17. By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.

    18. Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.

    19. By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication

    20. By participating in this competition, you agree to all the Competition Rules set out above, without exception.

    21. A copy of these Competition Rules is made available at https://www.incredible.co.za/services/terms-and-conditions

  • Microsoft Office Consumer Promotion - June

    (Renew/buy any Office prepaid product at Incredible Connection until the end of June. Send through your receipt number via 45763 and get a R200 Uber Voucher)

    1. This promotional offer is subject to your acceptance of the Terms and Conditions set out herein.
    2. You acknowledge that you have read and understand these Terms and Conditions.  These Terms and Condition will govern the redemption of the offer from any Incredible Connection online only.
    3. This promotion is promoted by Incredible Connection a brand of Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).
    4. Promotion Period: The Promotion will run from 24 June 2019 at 08:00 to 01 July 2019 Or While stocks last.  No purchases will be accepted after midnight on 01 July 2019. (“The Promotion Period”).
    5. This Offer is only available online at https://www.incredible.co.za/) and In Store
    6. Incredible Connection reserves the right, in its sole discretion and to the extent permitted by law, to amend these Terms and Conditions, at any time.
    7. How to qualify: Renew/buy any Office prepaid product at Incredible Connection until the end of June. Send through your receipt number via SMS to 45210 and get a R200 Uber Voucher
    8. The Company assumes no liability whatsoever for any direct or indirect loss or damage arising from your participation in Offer or howsoever arising (whether arising from negligence or otherwise). All customers, whilst participating in this Offer, indemnify Incredible Connection and hold Incredible Connection harmless for any loss, damage, harm or injury (whether arising from negligence or otherwise) which may be sustained as a result of any claim, costs, expense, loss or damages which may be made by any third party.
    9. Incredible Connection assumes no risk and/or liability whatsoever for any interruption in services and/or the failure of any supplier to meet any technical element of this Offer which may result in you not successfully taking up the Offer.
    10. This Offer cannot be used in conjunction with any other promotional offer.
    11. The Offer will be available for customers who purchase an Office pre-paid product from Incredible Connection
  • SA Rugby Retail Campaign

    TERMS AND CONDITIONS

    1. By entering the Competition and complying with the entry requirements set out below, you agree to be

    bound by these Terms and Conditions as hereby agreed to between you and Dell Computer Pty Ltd (“Dell EMC”).

    2. The Competition period starts on 1 July 2019 and ends at midnight on 31 August 2019.

    3. This Competition is open to anyone domiciled in South Africa that is over the age of 18 (subject to clause 16 below), except the employees of Dell EMC their affiliated companies, their advertising and promotional agencies, and their immediate families.

    4. There are 15 prizes, each of the 15 winners of the Competition will receive the following prize:

    a. Two tickets to attend a fully catered lunch with three current Springbok Rugby players.

    b. The lunch will take place in Johannesburg between Monday, 25 November and Friday, 06 December 2019.

    c. For winners who are not from Gauteng the prize will include same day return economy class tickets and airport transfers.

    d. The prizes cannot be transferred or exchanged for their cash values.

    5. Entrants are required to purchase a qualifying Dell product and SMS the word BOKS, the Service Tag (S/N) number and their name to 37901 (Standard SMS rates apply).

    a. Qualifying Dell products include:

    i. Dell XPS 13 Laptops

    ii. Dell Inspiron 5000 Series Laptops

    iii. Dell Inspiron 7000 Series Laptops

    iv. Dell G3 Gaming Laptops

    v. Dell G5 Gaming Laptops

    6. The winners will be randomly drawn by Dell EMC from participants who comply with the Entry Requirements. The winners will be notified telephonically and announced on the campaign microsite, www.Dellboks.co.za on Monday, 16 September 2019. The decision by Dell EMC of the winners is final and no correspondence will be entered into. Winners will be required to present their identification document and proof of purchase, in the form of an invoice or receipt, when claiming the prize. These terms and conditions will be interpreted by Dell EMC, in its sole discretion. In the event of any dispute whatsoever, the decision of Dell EMC is final and binding. This includes any requirements and/or proceedings issued by Dell EMC regarding any prizes provided in terms of this Competition.

    7. Dell EMC reserves the right to make media announcements and/or publications of the winners of the Competition.

    8. Dell EMC reserves the right to vary, amend, suspend, postpone or terminate the Competition and/or any of the prizes, or any aspect or part thereof, for any reason whatsoever and without notice. In such event, you hereby waive any rights or expectation which you may have against Dell EMC or any other companies associated with the Competition, and acknowledge that you will not have any recourse or claim of any nature against Dell EMC or any other company or individual associated with the Competition.

    9. By participating in this Competition, you agree, along with any person with whom you may share any prize/voucher, including any minor child (a “partner”), to be bound by these terms and conditions. Any breach of the terms and conditions may, at Dell EMC’s absolute discretion, result in the forfeiture of any prize and you indemnify Dell EMC, its affiliated companies, directors, officers, employees and agents, advertising agencies, advisers and suppliers harmless against any claim by any person, (whether direct, indirect, incidental, punitive or consequential) of any nature, whether arising from negligence or any other cause, relating to any death, injury, loss and/or damage which may be suffered in relation to your breach (or your partner’s breach) of these terms and conditions.

    10. Any prizes awarded are not transferable, exchangeable or negotiable and are not redeemable for cash, in part or as a whole.

    11. Dell EMC will not be responsible for any costs or expenses which you, or your partner, incur during, and for purposes of participation in the Competition or the acceptance and/or use of any prizes. You agree and acknowledge that participation in the Competition, and/or your acceptance and/or use of the prizes, or any aspect thereof, is at your own risk. You further acknowledge that the acceptance and use of any prize is subject to the proviso that all of the applicable terms and conditions will apply.

    12. You acknowledge, by your participation in the Competition, that you have read the legal notices pertaining to the relevant web page.

    13. You are responsible for any personal tax liability and you hereby indemnify and hold Dell EMC harmless in respect of any such tax liability.

    14. Dell EMC will not be held liable for any misinterpretation of any prize, rules and conditions or any specific part thereof. No liability is accepted for any loss or damages relating to the use of Dell EMC’s website and/or the reliance on information contained in it.

    15. Dell EMC does not make any representations or give any warranties as to any prize, and in particular, but without limitation, Dell EMC makes no representations and gives no warranty that your participation in the Competition will necessarily result in you winning prizes or that any prize, or any aspect thereof, will be satisfactory, preferential,

    safe or free from defects. Dell EMC, its affiliated companies, directors, officers, employees and agents are not liable for any costs or losses associated with the condition, non-availability or use/misuse of the prize. Dell EMC reserves the right to vary, amend, suspend, postpone or terminate the Competition and/or any of the prizes, or any aspect or part thereof, for any reason whatsoever and without notice, in its sole and absolute discretion. In such event, you hereby waive any rights or expectations which you may have against Dell EMC or any other companies associated with the Competition, and acknowledge that you will not have any recourse or claim of any nature against Dell EMC or any other company or individual associated with the Competition.

    16. Dell EMC, its affiliated companies, directors, officers, employees and agents are not responsible for any information which is not provided properly or accurately, whether timeously or at all. It is your obligation to ensure that information provided is true, accurate and complete. Dell EMC, its affiliated companies, directors, officers, employees

    and agents, advertising agencies, advisers or suppliers are not responsible for any information which is not received, whether timeously or at all, for whatever reason and regardless of the cause thereof. It remains, at all times, your responsibility to ensure that any information provided is true, accurate and provided within the applicable

    timeframe(s).

    17. All prizes may only be claimed by participants 18 years of age and older. You warrant and promise that, if you are under 18, you have participated in the Competition with the consent and supervision of your parent/s or legal guardian (and to the extent that this is not the case you accept that you are not, and were never, eligible to enter the Competition or to be included in the draw). Any winner under the age of 18 must be accompanied by, or acting under the supervision of, his/her parent/s or legal guardian when attempting to collect/claim any prize. Where this is not the case, the participant will be disqualified.

    18. Any personal information obtained from you will be used only for the purpose of conducting the Competition (including publications and media announcements associated therewith). Your full consent is granted in this respect, including your approval of the transfer of such information to any third party as may be required in order to carry out the Competition (including publications and media announcements associated therewith). Dell EMC’s privacy policy will apply.

    © Dell EMC. All rights reserved.

    “JD Consumer Electronics and Appliances (Pty) Ltd t/a Incredible Connection and its directors, officers and employees shall not be responsible and disclaims all liability for any loss, damage (whether direct, indirect, special or consequential) and/or expense of any nature whatsoever, which may be suffered as a result of or which may be attributable, directly or indirectly, to the above mentioned promotion undertaken by Dell EMC and your participation in same.”

  • Samsung Membership Promotion

    1. This promotional offer is subject to your acceptance of the Terms and Conditions set out herein.
    2. You acknowledge that you have read and understand these Terms and Conditions.  These Terms and Condition will govern the redemption of the offer from any Incredible Connection store.
    3. This promotion is promoted by Incredible Connection a brand of Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).
    4. Promotion Period: The Promotion will run from 19 July 2019 at 08:00 to 30 July 2019.  No purchases will be accepted after midnight on 30 July 2019. (“The Promotion Period”).
    5. This Offer is only Redeemable online at https://www.incredible.co.za/
    6. Incredible Connection reserves the right, in its sole discretion and to the extent permitted by law, to amend these Terms and Conditions, at any time.
    7. How to qualify: You must be a registered Samsung member. All Samsung members will be emailed /communicated via app a promotion code to purchase the Samsung Gear S3 Frontier at the promotional price of a R1000 discount.  You must purchase the Samsung Watch Gear S3 Frontier online on the Incredible Connection website https://www.incredible.co.za/ during the specified period above to qualify for this offer. When you purchase your Samsung Watch Gear S3 Frontier, you must input the promotional code upon Checkout and you will then receive the promotional discount.
    8. The Company assumes no liability whatsoever for any direct or indirect loss or damage arising from your participation in Offer or howsoever arising (whether arising from negligence or otherwise). All customers, whilst participating in this Offer, indemnify Incredible Connection and hold Incredible Connection harmless for any loss, damage, harm or injury (whether arising from negligence or otherwise) which may be sustained as a result of any claim, costs, expense, loss or damages which may be made by any third party.
    9. Incredible Connection assumes no risk and/or liability whatsoever for any interruption in services and/or the failure of any supplier to meet any technical element of this Offer which may result in you not successfully taking up the Offer.
    10. This Offer cannot be used in conjunction with any other promotional offer.
    11. The Offer will be available for the first 250 customers
    12. JD Consumer Electronics and Appliances (Pty) Ltd t/a Incredible Connection and its directors, officers and employees shall not be responsible and disclaims all liability for any loss, damage (whether direct, indirect, special or consequential) and/or expense of any nature whatsoever, which may be suffered as a result of or which may be attributable, directly or indirectly, to the above mentioned promotion undertaken by Samsung and your participation in same.
  • New Samsung Galaxy Note 10 Launch PRE-ORDER

    1. This promotional offer is subject to your acceptance of the Terms and Conditions set out herein.
    2. You acknowledge that you have read and understand these Terms and Conditions.  These Terms and Condition will govern the redemption of the offer from any Incredible Connection store.
    3. This promotion is promoted by Incredible Connection, trading under JD Consumer Electronics and Appliances (Pty) Ltd whereby when you purchase selected Samsung Galaxy Note10 (as advertised) during the promotion period, online at www.incredible.co.za
    4. Promotion Period: The Promotion will run from 07 August 2019 at 08:00 to 23 August 2019.  No purchases will be accepted after midnight on 23 August 2019. (“The Promotion Period”).
    5. This Offer is only available online at www.incredible.co.za.
    6. The Offer is only applicable to one product per customer.
    7. Incredible Connections reserves the right, in its sole discretion and to the extent permitted by law, to amend these Terms and Conditions, at any time.
    8. How to qualify: Purchase a selected New Samsung Galaxy Note10 from an Incredible Connection, online during the promotion period and receive R3000 online gift voucher. The Samsung Galaxy Note 10 will only be in stock from 23 August 2019.
    9. The Company assumes no liability whatsoever for any direct or indirect loss or damage arising from your participation in Offer or howsoever arising (whether arising from negligence or otherwise). All customers, whilst participating in this Offer, indemnify Incredible Connection and hold Incredible Connection harmless for any loss, damage, harm or injury (whether arising from negligence or otherwise) which may be sustained as a result of any claim, costs, expense, loss or damages which may be made by any third party.
    10. Incredible Connection assumes no risk and/or liability whatsoever for any interruption in services and/or the failure of any supplier to meet any technical element of this Offer which may result in you not successfully taking up the Offer.
    11. This Offer cannot be used in conjunction with any other promotional offer.
  • Galaxy Fit Bundle Promotion

    Please read this Promotion terms and conditions (“Terms and Conditions”) carefully. Participation in this Promotion will constitute your agreement to comply with these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not participate in this Promotion. This Promotion is only available while stock lasts. Please refer to this website for the current Terms and Conditions for this Promotion: https://www.samsung.com/za/offer/ All participants during the term of this Promotion agree to be bound by the following Terms and Conditions:

    1. Promotion:

    1.1. Samsung Galaxy Note10 and Note10+ (“Galaxy Note10”) and Samsung Galaxy FIT (“Galaxy FIT”) Bundle (“Promotion”).

    1.2. The promoter of the Promotion is Samsung Electronics South Africa (Proprietary) Limited, Registration number: 1994/003872/07 and/or its agencies ("Organizer").

    2. Promotion Period:

    2.1. The Promotion will run from 8th August 2019 (00h00) to 6th September 2019 (23h59) (“the Promotion Period”) and/or while stocks last, at any Samsung authorised network operator, retail outlet or online, within the Republic of South Africa.

    2.2. The Promotion Period may be extended or curtailed at the discretion of the Organizer.

    3. Who may enter:

    3.1. All participants must: (a) be citizens of the Republic of South Africa and/or legal residents of the aforesaid country; (b) be currently residing in the Republic of South Africa at the date of the commencement of the Promotion Period; (c) be a natural person and be at least eighteen (18) years old at the date of the commencement of the Promotion Period; (d) be in the possession of a valid South African identity document at the time of redemption of the Galaxy FIT. (e) have a valid purchase, with a valid IMEI, of a Galaxy Note10 purchased within the Republic of South Africa from authorised network operator, retail outlet or online.

    4. How to qualify for the Promotion:

    4.1. the participant must: (a) purchase and activate the Samsung Galaxy Note10 at any Samsung authorised network operator, retail outlet or online, during the Promotion Period to qualify for one (1) x Samsung Galaxy FIT; (b) download the Samsung Members application (“App”) from the Google Play Store or Galaxy Apps on the Device and be a registered subscriber of the Samsung Members service managed by the Organizer. (c) redeem the Galaxy FIT through the Samsung Members App between the period of 8th August 2019 and the 13th September 2019 (giving the qualifying participant a period of seven (7) days after final day of the Promotion Period to redeem the Galaxy FIT, and/or while stock lasts. (“Redemption Period”)

    4.2. Claims to redeem the Galaxy FIT in respect of the Device purchased during the Promotion Period and/or Redemption Period will not be accepted or processed after the 13th of September 2019 (23h59);

    4.3. Proof of purchase of the Device may, at the sole discretion of the Organizer, be required as part of the redemption process.

    5. Can I qualify more than once for the Promotion:

    5.1. The Promotion is limited to one (1) Galaxy FIT per valid Device purchased (identifiable by the unique IMEI number).

    5.2. Should there be any dispute in this regard, the Organizer shall be sole adjudicator of the dispute and the Organizer’s decision shall be final.

    6. Offer:

    6.1. The Promotion will afford the participant the opportunity to receive one Galaxy FIT.

    6.2. The Galaxy FIT is not transferable. No substitution, cash redemption, or assignment of the Galaxy FIT is permitted.

    6.3. The Galaxy FIT may differ from that shown on the promotional material with regard to colour and specs and same shall be subject to availability and in the Organizer’s sole discretion to select same.

    7. Terms of Delivery:

    7.1. Delivery of the Galaxy FIT will occur within four (4) weeks of receipt of confirmation of the participant’s valid and correct delivery details that have been supplied by the participant through the Samsung Members application.

    7.2. Should the participant fail to supply valid delivery details upon redemption of the Galaxy FIT through the Samsung Members application, the Galaxy FIT will be forfeited.

    7.3. Delivery of the Galaxy FIT will occur by way of courier and the Organizer does not accept any responsibility for late/non arrivals and/or any damage to the Galaxy FIT that may arise during its delivery to the participant.

    7.4. In the event that the participant is unreachable or fails to claim the Galaxy FIT after two (2) attempts to deliver over a period of ten (10) working days, the Galaxy FIT shall be forfeited.

    7.5. The participant must present a valid identity document at the time of delivery.

    7.6. Deliveries will only be made within the borders of the Republic of South Africa. . Deliveries will occur from Monday to Friday during regular office hours (08h00 to 17h00) and no deliveries will be made on public holidays or over the weekends.

    8. Limitation of Liability:

    8.1. To the extent permitted by Consumer Protection Act No 68 of 2008 and any other applicable law: (a) The participant and/or winner(s) hereby indemnifies the Organizer against any direct, indirect, special, incidental, consequential or punitive damages or loss of any kind regardless of how this was caused, and whether it arose under the law of contract or delict or otherwise, because of the participants entrance to the Promotion. (b) The Organizer excludes all warranties (express or implied), representations and liabilities regarding this Promotion (other than for death or personal injury caused by its negligence and/or fraud). (c) All personal information exchanged with the usage of third party applications will not be monitored or controlled by the Organizer. The participant bares the responsibility to ensure that it is aware of the terms and conditions applicable to usage of 3rd party applications. The participant understands and agrees to indemnify the Organizer from all liability arising from whatsoever nature.

    9. General:

    9.1. In accordance with the confidentiality policies and practices of the Organizer, none of the entry details of any participant in this Promotion will be disclosed or used by the Organizer for any purposes other than for entry into the Promotion and in accordance with clause 9.4 below.

    9.2. The participant is bound by the Samsung Members application terms and conditions, where more specifically, only one (1) account per Device is permitted to be registered for use of the Samsung Members application. Should there be any dispute in this regard, the Organizers shall be sole adjudicator of the dispute and the Organizers decision shall be final.

    9.3. The Samsung Members application is downloadable from Galaxy Store and Google Play Store and it is supported on the Galaxy Note10 (SM-N970 and SM-N975).

    9.4. Data charges may be incurred for downloading the Samsung Members application. Network rates apply.

    9.5. Participants acknowledge and accept that the Organizer shall utilise a third party agent to contact the participant to arrange delivery. In order to affect the contacting and delivery process, the Organizer shall provide the participant’s information to such third party agent.

    9.6. Details of participants will not be used by the Organizer for Samsung related communication should the participants opt-out to receive further communication from the Organizer.

    9.7. Information regarding the Promotion that is published on authorized advertising material will also form part of the Terms and Conditions of the Promotion.

    9.8. The Organizer may in its sole discretion amend these Terms and Conditions at any time, without notice, and such amendments shall be deemed to have taken effect from the date of publication of the revised Terms and Conditions on the Organizer’s website http://www.samsung.com/za/offer/ The onus rests on the participant to constantly check the website for updates to the Terms and Conditions.

    9.9. The Organizer reserves the right, at any time, to verify the validity of participants (including a participant’s identity, age and place of residence) and to reject any participant who has not agreed to these Terms and Conditions. Errors and omission may be accepted at the Organizer's discretion. Failure by the Organizer to enforce any of its rights at any stage does not constitute a waiver of those rights.

    9.10. If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Organizer, including but not limited to technical difficulties, unauthorized intervention or fraud, the Organizer reserves the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any participant; or (b) to modify, suspend, terminate or cancel the Promotion as appropriate, subject to the approval of relevant regulatory authorities.

    9.11. Save as permitted by law, the Organizer reserves the right to cancel, suspend or terminate this Promotion, without notice at any time, and such cancellation, suspension or termination shall be deemed to have taken effect from the date of publication on the Organizer’s website http://www. Samsung.com/za/offer/ liability shall lie against the Organizer in favour of any participant, winner(s) and/ or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Organizer and hereby acknowledge that they will have no right of recourse or claim of any nature whatsoever against the Organizer.

    9.12. This Promotion is governed by these Terms and Conditions, as well as those of the relevant authorized participating stores, associated with this Promotion.

    9.13. Any dispute or claim arising out of or in connection with the Promotion shall be governed by and construed in accordance with the laws of South Africa.

    9.14. To the extent that these Terms and Conditions conflict with the terms and conditions of Samsung Members application, these Terms and Conditions will take precedence.

    9.15. The Organizer accepts no liability or responsibility, whether occasioned by any circumstance not foreseeable and not within its reasonable control for late or delayed delivery of the Galaxy FIT owing to, but not limited to, stock unavailability, strike, lock out, destruction of the Samsung Galaxy FIT on route by any means, any civil commotion or disorder, riot, threat of war, any action taken by governmental authority or public authority of any kind, fire, explosion, storm, flood, earth quake or other acts of God.

    9.16. If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable: (a) It will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible; and (b) It will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.

    10. Consumer Protection Act:

    10.1. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (the "Consumer Protection Act"), no provision of the Terms and Conditions are intended to contravene the applicable provisions of the Consumer Protection Act, and therefore all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the Consumer Protection Act are complied with. JD Consumer Electronics and Appliances (Pty) Ltd t/a Incredible Connection and its directors, officers and employees shall not be responsible and disclaims all liability for any loss, damage (whether direct, indirect, special or consequential) and/or expense of any nature whatsoever, which may be suffered as a result of or which may be attributable, directly or indirectly, to the above mentioned promotion/competition undertaken by Samsung and your participation in same.”

  • Samsung Care Plus (24 Months Service plan ) R499 Once-Off Promotion For Galaxy Note 10 And Note 10+

    Please read this Promotion terms and conditions (“Terms and Conditions”) carefully. Participation in this Promotion will constitute your agreement to comply with these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not participate in this Promotion. Please refer to this website for the current Terms and Conditions for this Promotion: https://www.samsung.com/za/offer/ All participants during the term of this Promotion agree to be bound by the following Terms and Conditions:

    1. Promotion: Samsung Care Plus (24 month service plan) R499 promotion for Galaxy Note10 and Note10+ (“Promotion”). The promoter of the Promotion is Samsung Electronics South Africa (Proprietary) Limited, Registration number: 1994/003872/07 and/or its agencies ("Organizer").

    2. Promotion Period:

    2.1 The Promotion will run from the 8th of August 2019 (00h00) to the 30th of September 2019 (23h59) (“the Promotion Period”) while stocks last, at any Samsung authorised network operator, retail outlet or online, within the Republic of South Africa.

    2.2 The Promotion Period may be extended or curtailed at the discretion of the Organizer.

    3. Who may enter:

    3.1. All participants must: (a) be citizens of the Republic of South Africa and/or legal residents of the aforesaid country; (b) be currently residing in the Republic of South Africa at the date of the commencement of the Promotion Period; (c) be a natural person and be at least 18 (eighteen) years old at the date of the commencement of the Promotion Period; (d) be in the possession of a valid South African identity document at the time of redemption of the Samsung Care Plus Voucher. (e) Have a valid purchase, with a valid IMEI of a Galaxy Note10 or Note10+ purchased in stores that are operating within the Republic of South Africa.

    4. How to qualify for the Promotion:

    4.1. the participant must: (a) purchase and activate their Samsung Galaxy Note10 or Note10+ at any Samsung Authorised network operator, retail outlet or online, during the Promotion Period between to stand a chance to qualify for a 24 months Samsung Care Plus plan at discounted once-off fee of R499. Please refer to this website for Samsung Care Plus terms and conditions: https://www.samsung.com/za/mobile/samsung-care-plus/terms; (b) download the Samsung Members application from the Google Play Store or Galaxy Apps on the Device and be a registered subscriber of the Samsung Members service managed by the Organizer. (c) enroll for the Samsung Care Plus plan through the Samsung Members application within 30 days of Qualifying Device purchase.

    4.2. No claims for or activation of the Samsung Care Plus R499 promotion in respect of the Device purchased during the Promotion Period will be accepted or processed after 30th of October 2019 (23h59);.

    4.3. Proof of purchase of the Device may be required as part of the redemption process.

    4.4. A qualifying Samsung Galaxy Note10 or Note10+ is on a predetermined list of IMEI’s as specified by the Organizer. 5. Can I qualify more than once for the Promotion:

    5.1. The Promotion is limited to 1 (one) Samsung Care Plus plan per valid Device purchased (identifiable by the unique IMEI number).

    5.2. Should there be any dispute in this regard, the Organizer shall be sole adjudicator of the dispute and the Organizer’s decision shall be final.

    6. Offer:

    6.1. The Promotion will afford the participant the opportunity to receive a onceoff promotional price of R499 for the 24 months Samsung Care Plus plan (“Offer”) during the Promotion Period.

    6.2. The Offer is not transferable. No substitution, cash redemption, or assignment of the Offer is permitted.\ 6.3. The Offer may differ from that shown on the promotional material with regard to colour and specs and same shall be subject to availability and in the Organizer’s sole discretion to select same

    6.4. A service fee of R999 (nine hundred and ninety nine rand) for each screen repair will be applicable for any accidental damage repairs in the twenty-four (24) month offer period.

    7. Terms of Activation:

    7.1. The Samsung Care Plus plan must be activated within 24 hours of completion of the enrollment form on the Samsung Member application.

    7.2. Should the participant fail to supply valid enrolment details upon redemption of the Samsung Care Plus promotion through the Samsung Members application, the Offer will be forfeited.

    8. Limitation of Liability:

    8.1. To the extent permitted by Consumer Protection Act No 68 of 2008 and any other applicable law: (a) The participant and/or winner(s) hereby indemnifies the Organizer against any direct, indirect, special, incidental, consequential or punitive damages or loss of any kind regardless of how this was caused, and whether it arose under the law of contract or delict or otherwise, because of the participants entrance to the Promotion. (b) The Organizer excludes all warranties (express or implied), representations and liabilities regarding this Promotion (other than for death or personal injury caused by its negligence and/or fraud). (c) All personal information exchanged with the usage of 3rd party applications will not be monitored or controlled by the Organizer. The participant bares the responsibility to ensure that it is aware of the terms and conditions applicable to usage of 3rd party applications. The participant understands and agrees to indemnify the Organizer from all liability arising from whatsoever nature. (d) Data charges may be incurred for downloading and utilizing the Samsung Members Application. (e) Network rates apply.

    9. General:

    9.1. In accordance with the confidentiality policies and practices of the Organizer, none of the entry details of any participant in this Promotion will be disclosed or used by the Organizer for any purposes other than for entry into the Promotion and in accordance with clause 9.4 below.

    9.2. The participant is bound by the Samsung Members application terms and conditions, where more specifically, only one account per Device is permitted to be registered for use of the Samsung Members application. Should there be any dispute in this regard, the Organizers shall be sole adjudicator of the dispute and the Organizers decision shall be final.

    9.3. The Samsung Members application is downloadable from Galaxy Store and Google Play Store and it is supported on the Galaxy Note10 (SMN970) and Galaxy Note10+ (SM-N975).

    9.4. Participants acknowledge and accept that the Organizer shall utilise a third party agent to contact the participant to activate the Offer. In order to affect the contacting process, the Organizer shall provide the participant’s information to such third party agent.

    9.5. Details of participants will not be used by the Organizer for Samsung related communication should the participants opt-out to receive further communication from the Organizer.

    9.6. Information regarding the Promotion that is published on authorized advertising material will also form part of the Terms and Conditions of the Promotion.

    9.7. The Organizer may in its sole discretion amend these Terms and Conditions at any time, without notice, and such amendments shall be deemed to have taken effect from the date of publication of the revised Terms and Conditions on the Organizer’s website http://www.samsung.com/za/offer/. The onus rests on the participant to constantly check the website for updates to the Terms and Conditions.

    9.8. The Organizer reserves the right, at any time, to verify the validity of participants (including a participant’s identity, age and place of residence) and to reject any participant who has not agreed to these Terms and Conditions. Errors and omission may be accepted at the Organizer's discretion. Failure by the Organizer to enforce any of its rights at any stage does not constitute a waiver of those rights.

    9.9. If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Organizer, including but not limited to technical difficulties, unauthorized intervention or fraud, the Organizer reserves the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any participant; or (b) to modify, suspend, terminate or cancel the Promotion as appropriate, subject to the approval of relevant regulatory authorities.

    9.10. Save as permitted by law, the Organizer reserves the right to cancel, suspend or terminate this Promotion, without notice at any time, and such cancellation, suspension or termination shall be deemed to have taken effect from the date of publication on the Organizer’s website http://wwwsamsung.com/za/offer/ liability shall lie against the Organizer in favour of any participant, winner(s) and/ or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Organizer and hereby acknowledge that they will have no right of recourse or claim of any nature whatsoever against the Organizer. 9.11. This Promotion is governed by these Terms and Conditions, as well as those of the relevant authorized participating stores, associated with this Promotion.

    9.12. Any dispute or claim arising out of or in connection with the Promotion shall be governed by and construed in accordance with the laws of South Africa.

    9.13. To the extent that these Terms and Conditions conflict with the terms and conditions of Samsung Members application, these Terms and Conditions will take precedence.

    9.14. If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable: (a) It will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible; (b) It will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect. JD Consumer Electronics and Appliances (Pty) Ltd t/a Incredible Connection and its directors, officers and employees shall not be responsible and disclaims all liability for any loss, damage (whether direct, indirect, special or consequential) and/or expense of any nature whatsoever, which may be suffered as a result of or which may be attributable, directly or indirectly, to the above mentioned promotion/competition undertaken by Samsung and your participation in same.”

  • Microsoft Office Consumer Promotion – August 2019

    (Renew/buy any Office prepaid product at Incredible Connection until the 19 August 2019. Send through your receipt number via 45763 and get a R200 Uber Voucher)

    1. This promotional offer is subject to your acceptance of the Terms and Conditions set out herein.

    2. You acknowledge that you have read and understand these Terms and Conditions. These Terms and Condition will govern the redemption of the offer from any Incredible Connection online only.

    3. This promotion is promoted by Incredible Connection a brand of Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).

    4. Promotion Period: The Promotion will run from 12 August 2019 at 08:00 to 19 August 2019 Or While stocks last. No purchases will be accepted after midnight on 19 August 2019. (“The Promotion Period”). 5. This Offer is only available online at https://www.incredible.co.za/) and In Store

    6. Incredible Connection reserves the right, in its sole discretion and to the extent permitted by law, to amend these Terms and Conditions, at any time.

    7. How to qualify: Renew/buy any Office prepaid product at Incredible Connection until the end of June. Send through your receipt number via SMS to 45210 and get a R200 Uber Voucher

    8. The Company assumes no liability whatsoever for any direct or indirect loss or damage arising from your participation in Offer or howsoever arising (whether arising from negligence or otherwise). All customers, whilst participating in this Offer, indemnify Incredible Connection and hold Incredible Connection harmless for any loss, damage, harm or injury (whether arising from negligence or otherwise) which may be sustained as a result of any claim, costs, expense, loss or damages which may be made by any third party.

    9. Incredible Connection assumes no risk and/or liability whatsoever for any interruption in services and/or the failure of any supplier to meet any technical element of this Offer which may result in you not successfully taking up the Offer. 10. This Offer cannot be used in conjunction with any other promotional offer. 11. The Offer will be available for customers who purchase an Office pre-paid product from Incredible Connection

  • Acer Spin 3 i3 Notebook

    1. This competition is promoted by Incredible Connection a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).

    2. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.

    3. Competition Period: The competition runs from 26th August to 02 September 2019, both dates inclusive. No entries will be accepted after midnight on 02th September 2019.

    4. Who Can Enter?

    You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    5. Exclusions:

    Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned person's immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

    6. How to Enter:

    a) Go to the Incredible Connection Facebook Modern Devices competition post and provide us with your answer to the question b) Name 4 product features of the Acer Spin 3 i3 Notebook and stand a chance to win one – Valued at R9999. c) Once your comment is posted you will be entered into the competition. It is within the Promoters sole discretion to disqualify any participant who posts any inappropriate comment or uses inappropriate language on the Facebook competition post.

    7. Number of entries per Entrant:

    One Entry per person.

    8. Entry Fee:

    There is no entry fee to participate in the competition.

    9. Prize: One Acer Spin 3 i3 Notebook – Valued at R9999. 

    10. Winner draw:

    10.1 The winner will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney.

    10.2 The draw will take place on 05th September 2019.

    10.3 Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Facebook or Phone Call by the Incredible Connection Marketing Coordinator within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.

    11. The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.

    12. The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.

    13. The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.

    14. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition. 

    15. The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.

    16. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.

    17. By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.

    18. Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.

    19. By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication

    20. By participating in this competition, you agree to all the Competition Rules set out above, without exception.

    21. A copy of these Competition Rules is made available at https://www.incredible.co.za/services/terms-and-conditions

  • Sanlam Money Saver Credit Card

    1.    Definitions

    In these terms and conditions, the following words will have the following meanings, unless the context clearly indicates another meaning:

    1.1. “account” means the credit account created by us in respect of your credit facility whereby we record all transactions processed on your card, as well as any amounts debited or credited to your account;

    1.2. “Act” means the National Credit Act, No. 34 of 2005, together with its regulations, as amended from time to time;

    1.3. “Agreement” means the terms and conditions contained in this document, read with the preagreement and the application form completed by you, and any changes thereto;

    1.4. “card” means the Sanlam Money Saver branded plastic credit card issued by us under sponsorship by Mercantile Bank Limited (“Mercantile”), a member of MasterCard, to you, or any other identification device that we may determine from time to time,  in order for you to access the credit made available to you through your credit facility;

    1.5. “Consumer Protection Act” means the Consumer Protection Act, No. 68 of 2008, together with its regulations, as amended from time to time;

    1.6. “Credit facility” means the credit that we provide to you, and that you have applied for, in terms of the act for the duration of this Agreement;

    1.7. “debit order” means (at our choice) a standard debit order or an early debit order whereby we instruct your bank to deduct an amount from your bank account and to pay that amount directly over to us on your behalf. The amount deducted will vary every month depending on your monthly instalment and may include any other amounts that may be due to us, from time to time, but will never exceed what is due and payable;

    1.8. “excluded country” means any one of the following listed countries: Afghanistan, Belarus, Burundi, Djibouti, Eritrea, Iraq, Jordan, Lebanon, Liberia, Libya, Mauritania, Central African Congo, Congo – DRC, Somalia, South Sudan, Yemen and Zimbabwe. This list may change from time to time;

              1.9.       “Initiation fee” means a fee charged by us to you in order to create a credit facility for you;

    1.10. “Major sanctioned country” means any one of the following listed countries: Crimea, Cuba, Iran, North Korea, Sudan and Syria. This list may change from time to time;

    1.11. “Merchant” means any merchant accepting the card; or any person to whom it transfers any of its rights or obligations under this agreement;

    1.12. “Personal information” means any information that we receive about you, including but not limited to your name, identity number, contact information, employment and financial information.

    1.13. “Reference rate” means the rate used by us to determine the interest charged by us to you for use of the credit facility;

    1.14. “Sanlam” means Sanlam Limited (Registration Number: 1959/00156/06) of 2 Strand Road, Bellville 7530, 8001; or any person to whom it transfers any of its rights or obligations under this agreement;

    1.15. “Secondary card” means the additional card issued by us for use by the secondary cardholder to access the credit made available by us to you through your credit facility; and

    1.16. “Secondary cardholder” means the person whose personal information you have given us and whom you have chosen to make use of your credit facility by means of the secondary card;

    1.17. “Service fee” means a fee charged by us to you for the administration of your credit facility.

    2.    Our contact details

    2.1 RCS Cards Proprietary Limited (Registration Number: 2000/017891/07) is a registered credit provider and authorised financial services provider, of Golf Park 6, Golf Park, Raapenberg Road, Mowbray 7700 (hereinafter referred to as “us”, “we”, “our”).

              2.2  Our contact details are:

    2.2.1. Telephone: 0861 444 352 997

    2.2.2. E-mail: [email protected]

    2.2.3. Postal address: P.O. Box 111, Goodwood, 7459

    2.2.4. Website address: www.rcs.co.za

    3.    Application

              3.1.  By completing, signing and submitting an application, you:

    3.1.1. Are applying to us for a credit facility. This agreement, read together with our self-service portal terms and website terms of use, where applicable, contains the terms  and conditions upon which we are willing to provide such a credit facility to you; and

    3.1.2. Confirm that you have read and understand these terms and conditions, the meaning and consequences of this agreement; and

    3.1.3. Confirm that you are the person whose details you have given to us as the applicant  in the application form. 

    3.2. All information that you provide us with must be truthful, complete, accurate and correct. You must immediately notify us if any of your information changes. If your application is not complete or if you don’t provide us with any required documentation, we may contact you to obtain the required information or documentation; or we may approve or reject your application.

    3.3. At the time of you applying to us for credit or, should your application be successful, at any time during the existence of this agreement, you must immediately notify us if:

    3.3.1. You have a direct or indirect link(s) to a major sanctioned country (for example, you currently reside in Cuba or you conduct business in Iran); or

    3.3.2. You are or become a citizen, resident or national of the United States of America; or 3.3.3. you relocate to any place outside of the Republic of South Africa.

    3.4. Should any of the events in clause 3.3.1 to 3.3.3 apply to you, we have the right to not enter into this agreement with you, or if your application was already approved at the time that we come to learn of such events, we have the right to immediately terminate this agreement on notice to you. Our rights in terms of this clause shall apply irrespective of whether you notified us in terms of clause 3.3 above or whether we established independently that the clause(s) applies to you.

              3.5. Should the major sanctioned country list be updated by us, your obligations in terms of clause

    3.3.1 Above and our rights in terms of clause 3.4 will apply to such updated list.

    3.6. Your application for credit (or a credit limit increase) is subject to our credit approval criteria and to the conditions for granting credit as set out in the act. We are, however, not obliged to grant your application.

    3.7. You consent to us obtaining any information or documentation directly from your employer, bank, credit bureau or any other source for the purposes of assessing your application or any credit limit increase.

    3.8. If your application is successful, we will provide you with a pre-agreement, as well as the terms and conditions. The pre-agreement will set out the amount of credit that you qualify for, your interest rate and it will show you how much interest and fees you will pay over a 12-month period if you use the full available credit.

    3.9. Subject to the provisions of the act, we may from time to time change the terms of this agreement. If we do, we will notify you hereof and upload the new terms onto our website and/or Sanlam’s website. If you do not agree with the new terms, you must immediately let us know so that we may close your account (you will remain liable for the outstanding balance on your account). Any other changes made to this agreement must either be recorded by us telephonically and thereafter confirmed by us in writing or must be agreed to in writing in order to be valid and binding. If we change the terms of this agreement, it does not mean that a new agreement will automatically come into place.

    4.    Your card

    4.1. You are the only person that may use your card. You cannot transfer your card to another person or authorise or enable someone else to use it. If you apply for a secondary card, only the secondary cardholder may use that card.

    4.2. When you receive your card (or, if applicable, the secondary card), you (or, in the case of the secondary card, the secondary cardholder) must immediately sign it with a black ballpoint pen. If we are unable to deliver your card to you despite 3 attempts to do so, your card will no longer be valid and you will have to apply again; in which event, we cannot guarantee that you will be extended credit again or that you will receive the same credit limit again. 

    4.3. Unless we tell you otherwise, you may use your card to make purchases or cash withdrawals, provided that you each time:

    4.3.1. Present your card at the time of purchase or cash withdrawal; and

    4.3.2. Sign a sales voucher acknowledging the purchase, if requested to do so. In the case of online transactions, you present your card to the merchant when providing your card details online and acknowledge the purchase when you comply with the check-out procedures of the applicable website.

    4.4. Your account will be debited with all credit transactions (this includes cash withdrawals) made using your card, unless you can prove that someone has fraudulently used your card and/or that the merchant processing the transaction did not have the authority to debit your account with the amounts concerned. If so, you will not be held liable for such fraudulent or unauthorised use, unless the provisions of clause 4.7 below are applicable.

    4.5. When you access your available credit, you may select any of our available repayment plans to pay us back, however, in some instances a minimum spend may apply. We may change the features or cancel any repayment plan at any time on notice to you. You must select a payment plan before the transaction is processed. If you fail to do so, we will select a plan for you. You cannot change the payment plan for a particular transaction after the transaction has been processed. You also cannot select more than one payment plan to apply to a single transaction.

    4.6. Any transactions that you may attempt in an excluded country will not be honoured by us and will be deemed invalid. Should the excluded country list be updated by us, this clause will apply equally to countries or regions on such updated list.

    4.7. Unless it is cancelled earlier, your card is only valid for the period specified on the face of the card. Hereafter, we, through Mercantile, will issue a new card to you.

    4.8. You are responsible for the safekeeping and proper use of your card. If you lose your card or if it is stolen, you must immediately tell us by calling us. You will not be held liable for credit transactions made on your account after you reported your card stolen or lost, unless we are entitled to hold you liable in terms of the act or if you were negligent in safeguarding your card or if you didn’t let us know without unnecessary delay that your card was stolen or lost.  

    4.9. We may charge you a nominal fee for a secondary card or any replacement card issued to you, which fee will be charged to your account.

    4.10. Even though you have possession of it, your card will always remain our property and we have the right, at any time, to withdraw, block, replace or demand the return of the card, without losing any right to any claim that we may have against you.

    4.11. If you apply for a secondary card:

    4.11.1. Unless otherwise stated, the terms of this agreement relating to the card apply equally to the secondary card;

    4.11.2. A secondary card will entitle a secondary cardholder to access the available credit on your credit facility and make purchases on your account, without your signature being required at the time of purchase.

    4.11.3. It is your responsibility to ensure that the secondary cardholder complies with the applicable terms and conditions of this agreement.

    4.11.4. If you nominate a secondary cardholder that at the time your application for a secondary card is younger than 18 years old: 1) you acknowledge that by issuing a secondary card to him/her, we are not entering into a credit agreement with him/her; 2) you confirm that he/she is at least 16 years old as at the time of application; 3) you confirm that you are his/her parent or legal guardian; and 4) you consent to the use of the secondary card by him/her. We reserve the right to cancel any secondary card in the event of        any of the above statements being incorrect or false.

    4.11.5. Where the secondary cardholder makes a purchase using the secondary card, the purchase amount will be debited to your account. You are therefore responsible for payment of any purchases made on the secondary card.You are also responsible for any interest, fees or charges that we may raise on your account as a result of any purchases made on the secondary card.

    4.11.6. Should you wish to change the secondary cardholder or cancel your secondary card, you may do so by contacting us. After receiving confirmation of such a change or cancellation, as the case may be, you must immediately destroy the old secondary card. Failure to do so will result in you being liable for any purchases made on the old secondary card after such change or cancellation.

    4.11.7. The secondary card will not entitle you or the secondary cardholder to additional credit. The credit limit on your credit facility will not increase through the issuance of a secondary card.

    5. Customer loyalty benefit programme

    5.1. Your facility is equipped with a customer loyalty benefit programme that is offered to you by Sanlam and managed by Sanlam and/or its nominee. You must select one of the available programme options at the time of applying for your credit facility, however, you may change your selection at any time by contacting Sanlam and/or its nominee and requesting such a change.

    5.2. The programme entails the creation of an investment account that is separate and distinct from your credit facility. Sanlam (and you, if you select this option) will make a payment contribution to the investment account. The funds in the investment account will accrue to you and be paid to in accordance with your selection.

    5.3. If you elect to make a payment contribution to the investment account, that contribution will deducted by us from your available credit in terms of your credit facility and paid over to Sanlam and/or its nominee. This contribution will be treated by us as a credit transaction and will attract interest and fees in the same manner as any other purchase that you make using your card.  You must therefore ensure that you have sufficient available credit to facilitate the contribution.

    5.4. The customer loyalty programme is created for you by Sanlam and/or its nominee and is subject to the terms and conditions as may be required by Sanlam and/or its nominee, from time to time. You can obtain a copy of the customer loyalty benefit programme terms and conditions directly from Sanlam and/or its nominee.

    5.5. The customer loyalty benefit programme is not managed by us or Mercantile. We facilitate your participation by, for example, recording the selections made by you during your credit application and forwarding your details and, if applicable, your payment contribution to Sanlam or its nominee.

    5.6. By agreeing to these terms, you indemnify us and Mercantile and hold us and Mercantile harmless for any damage or loss that you may sustain resulting from your participation in the customer loyalty benefit programme.

    5.7. Sanlam and/or its nominee may from time to time change the terms and conditions relating to the customer loyalty benefit programme. If they do and the change necessitates a change by us relating to the customer loyalty benefit programme (including any amendment to this credit agreement), such change will be communicated to you in writing.

    5.8. We may at any time, on written notice to you, terminate our involvement with the customer loyalty benefit programme as set out above. If we do, you may not claim any damage or loss that you may sustain resulting from our election to do so. Unless we tell you otherwise, our termination in terms of this clause, does not mean termination of your credit facility and you will remain bound by the remaining provisions of this agreement. 

     

    6.    Credit limit and available credit

    6.1. Your card may be used for credit transactions up to a predetermined amount. You (or, where applicable, the secondary cardholder) may not exceed this limit. Your initial credit limit will be reflected on your pre-agreement and your credit limit will always be reflected on your statements.

    6.2. We have the right to at any time perform an assessment of your creditworthiness and may reduce your credit limit should we deem it in your best interest.

    6.3. Should you wish to receive a temporary credit limit increase, or should we increase your credit limit temporarily, in order to allow a transaction or a series of transactions on your account, such an increase will be for a limited time only. You must repay the amount of the increase in full with your next instalment.

    6.4. Should you at any time wish to increase your credit limit, or wish to receive automatic annual increases, you may advise us thereof in writing or telephonically. Any such credit limit increase will, where applicable, be subject to our scoring criteria and the provisions of the Act and this agreement. Your new credit limit will be reflected on your statements.

    6.5. When you use your card for a credit transaction (for example, you purchase goods on credit), your available credit will reduce as shown on your statement. Similarly, when you make a payment, your available credit will increase, however, as payments may take up to 3 days to reflect in our bank account, such credit may not always be available immediately.

     6.6. Your credit facility may only be used to access the credit available to you. You may not 

    make payments in excess of your outstanding balance or credit limit. If you do, we have the right to immediately refund the amount of such credit balance to you and we may immediately terminate this agreement on notice to you. If, for whatever the reason may be, we are unable to refund you, we will retain the amount until such time as we are able to refund you or the law deems that you have forfeited the amount to us, without losing our right to immediately terminate this agreement.

    7. Merchants

    7.1. When you make a purchase at any merchant, we (through Mercantile) will, on your behalf   and subject to clause 6.1, pay that merchant the amount owing to the merchant in terms of such a transaction.

    7.2. In terms of s5(2)(d) of the Consumer Protection Act, as amended, the rights afforded to you by the Consumer Protection Act do not apply to credit agreements, however, they do apply to the goods purchased and/or services obtained in terms of that credit agreement. 

    Therefore, a dispute that you have about the goods and/or services (including but not limited to the return of goods) must be resolved directly with the merchant.

    7.3. If you have a dispute with a merchant, that dispute will not entitle you to–

    7.3.1. Instruct us or Mercantile to refuse to pay the merchant for goods purchased or services obtained by you on your card; or

    7.3.2. refuse to pay us for payments already made to the merchant, irrespective of whether  such payment was made in respect of the goods that are the subject-matter of a dispute, or

    7.3.3. Instruct us or Mercantile to reverse a payment already made to the merchant.

    7.4. We or Mercantile will not be liable to you if any merchant refuses to accept your card as payment for any goods purchased or services obtained with your card. You will not have the right to claim anything from us or Mercantile, or to institute any counterclaim against us or Mercantile, or to apply set-off against us on this basis or any other basis whatsoever.

    7.5. Any refund by a merchant to you that is not processed on your card must be paid to us or Mercantile so that we can credit your account.

    7.6. When we receive a credit voucher issued by a merchant for goods purchased or services obtained by you with your card, we or Mercantile will credit your account with the amount of the credit voucher.

    7.7. If you receive a refund directly from a merchant for any goods purchased or services obtained from such merchant on your account, you will remain liable for any fees and costs that we are entitled to charge or have charged to your account in terms of this agreement.

    7.8. Subject to clause 4.6, if you use your card outside of the Republic of South Africa, Namibia, Lesotho, Botswana and Swaziland, you must acquaint yourself with and comply in all applicable respects with the exchange control regulations. Transactions conducted in currencies other than South African Rand will be converted at the applicable exchange rate and shown on your statement in South African Rand.

    8. Insurance

    8.1. For your protection your credit facility may include customer protection insurance. The customer protection insurance product offered by us (and underwritten by the insurance company, Centric Insurance Life Limited) covers the following:

    8.1.1. Death cover or permanent disability (which covers your full outstanding balance); or

    8.1.2. Temporary disability (covers up to 12 months’ instalments); or

    8.1.3. Loss of income (which covers up to 12 months’ instalments).

    8.2. Full details and terms of this customer protection insurance product are provided during the application process, as read together with the insurance policy wording.

    8.3. You are not obliged to take up our insurance product. You have the right to waive the customer protection insurance product offered by us and to substitute it with a policy of your own choice, which covers the same benefits and which policy must then be ceded to us with certain written directions as stated in the act.

    8.4. If you elect to include our insurance product, your insurance premiums will be debited to your account and collected as part of your instalment. You will only have insurance cover if your account is not in arrears.

    9.    Interest & fees

    9.1. Subject to the provisions of the act, we will determine the amount of any interest, fees and other costs that will be charged to your account. These amounts will be shown on your statement.

    9.2. The rate of interest that we charge to your account will be reflected on your pre-agreement, but will never be more than the maximum annual interest rate permitted by the act from time to time. The interest rate will be linked to the reference rate and changes to that rate will result in changes to the interest rate charged on your account. You will be informed of any changes to the interest rate within 30 days after such change.

    9.3. In the event of a change in the interest rate, the interest calculation on the budget plan will remain the same for the remainder of the repayment period, but the interest calculation on your revolving facility and any new budget plan will be charged at the new rate.

    9.4. Interest will be calculated on a daily basis and added to your principal debt (in other words, compounded) on a monthly basis.

    9.5. If you are in arrears, additional interest will be charged on overdue amounts at the same rate as the interest rate applicable in terms of this agreement. If you are paying by debit order, this arrear interest will be collected with your next debit order.

    9.6. If at the time of making a purchase on your card, you selected an interest-free repayment plan, we will not charge you interest on that purchase, provided that your account is not in arrears.  If your account is in arrears, we will convert that purchase to an interest-bearing repayment plan for the remainder of the plan term.

    9.7. Unless we tell you otherwise in writing and subject to clause 6.6, no interest will accrue or be paid to you on any credit balance.

    9.8. If you access the credit on your card and pay the full amount so accessed on or before the due date reflected on your next statement, we may decide not to charge any interest in respect of that credit transaction. If we decide to do so, this will not mean that we may never again charge interest to you.

    9.9. We will periodically charge you a service fee. This will apply for as long as your account is open. The amount and frequency of the service fee will be set out in your pre-agreement, however,  we may change this amount on notice to you. We will, however, never exceed the maximum cap as set out in the act.

    9.10. We may charge you a once-off initiation fee. The amount of the initiation fee will be set out in the pre-agreement. You may choose to pay the whole initiation fee with your first account payment. If you choose this option, you must let us know at the time of applying to us for credit, otherwise we will add this fee to your account as part of the principal debt so that you may pay it off in instalments.  

    10. Statement

    10.1. We will periodically send you an electronic statement of account, which will show:

    10.1.1. All transactions relating to your account;

    10.1.2. The interest and other charges debited to your account;

    10.1.3. Payments made, as well as the balance outstanding;

    10.1.4. How much you are in arrears by, if any;

    10.1.5. The minimum amount payable; and

    10.1.6. The due date on or by which you must pay the outstanding balance.

    10.2. It is your responsibility to check your statement. Unless you notify us within 30 days of the date of your statement that you dispute your liability for any debit appearing on your statement, you will be deemed to be liable therefore. Similarly, you must let us know if any payment made or credit received by you is not reflected on your statement.

    10.3. If we are notified late of a transaction on your account, such late transaction will be reflected on your account as and when we are notified thereof, notwithstanding the fact that you may have transacted with the merchant at an earlier time.

    10.4. The frequency of statements will be at our discretion, provided that no more than 3 months shall pass between delivery of successive statements of account. If there has been no activity on your account in a particular statement month, we may elect to not send you any statement in respect of such a statement month.

    10.5. If you have provided us with an e-mail address, we will send you statements via e-mail. Alternatively, we may send you statements via SMS using the cell phone number that you gave us in your application form.

    10.6. Non-receipt of statements does not free you from your obligation to pay us. You may obtain your account information from us telephonically or through the self-service portal.

    11. Payment & settlement

    11.1. You must pay at least the minimum amount payable as indicated on your statement by the due date, which amount is made up of the sum of:

    11.1.1. The instalment on the revolving plan;

    11.1.2. The sum of the fixed repayments on the budget plan(s);

    11.1.3. Any arrears; and

    11.1.4. Fees and charges.

    11.2. We will deem all payments made by you to be made paid on the date that we receive such payment and the payments shall be allocated in the following order:

    11.2.1. Payment of due or unpaid interest, and thereafter

    11.2.2. Payment of due or unpaid fees and charges (including any insurance), and finally

    11.2.3. payment of the principal debt, it being agreed that your oldest debt will be paid first and according to the hierarchy of your revolving credit balance and thereafter according to the sequence of any further budget plan (if any) as entered into.

    11.3. You can pay your account by debit order, by electronic funds transfer into our bank account or through any other approved payment methods that we may tell you about from time to time. The method that you choose will be at your risk. Payments will only be effected when we receive and process it.

    11.4. If you are paying by debit order and your payment day falls on a Saturday, Sunday or recognised South African public holiday, the payment day will automatically be the business day before your usual payment date.

    11.5. If you make a payment using the incorrect reference, your payment may not be allocated to your account. It is your responsibility to check your statements and to let us know if any payment is not reflecting on your account.

    11.6. You may prepay any amount owed to us at any time; however, making a prepayment will reduce your outstanding balance and not entitle you to skip a payment.

    11.7. If you wish to pay us by debit order and you have indicated this to us in the application form, you authorise us (and mandate your bank) to deduct your monthly payments, as well as any other amount that may be due from time to time by you to us in terms of this agreement, from your bank account. If your account is in arrears, you authorise us (and mandate your bank) to also deduct such arrear amount, as well as any other amount that may be due from time to time by you to us in terms of this agreement,  from your bank account through an additional debit order.

    11.8. If your debit order is unpaid by your bank due to insufficient funds, we may track your account and re-present the instruction for payment as soon as sufficient funds are available. If your debit order is still unpaid by your bank, you must make the minimum payment due as indicated on your statement directly to us by the due date for such payment in order to keep your account from going into arrears.

    11.9. If your debit order authorisation lapses due to there being no funds available in your bank account, you must contact us to provide us with a new debit order authorisation if you want to continue paying by means of a debit order.

    11.10. If you wish to settle your account, you must first contact us to obtain a settlement amount. Settling your account does not automatically mean that your account will be closed. If you want to close your account, you must contact us and instruct us to do so.

    11.11. You must immediately let us know if during the term of this agreement:

    11.11.1. You apply for sequestration or to be placed under administration;

    11.11.2. You are placed under curatorship so that you are no longer able to manage your own financial affairs; or

    11.11.3. You apply for debt review.

    12. Arrear accounts & debt enforcement

    12.1. If your account goes into arrears:

    12.1.1. You will be charged default administration costs and any other costs and fees relating to debt collection activities;

    12.1.2. Default information will be submitted to the credit bureaus, which may affect your ability to obtain further credit;

    12.1.3. we may suspend your credit facility and give you notice before closing your account, in which event you must immediately pay your account in full;

    12.1.4. Your account may be handed over to debt collection agencies for the recovery of the arrear amount, the costs of which you will be responsible for.

    12.2. If your account has been in arrears for a period as determined by us from time to time, during which period you failed to make any payments on your account, your account will automatically be classified as “written off” and will be closed on notice to you. If this happens, we may choose to also terminate this agreement. 

    12.3. If we have to institute legal action against you in court, you will be liable for all costs incurred, including but not limited to legal costs on the scale “attorney and own client” (which means the costs incurred by us for the attorney’s professional services, plus any expenses and costs incurred by such attorney in trying to recover the arrears plus costs from you), as well as collection charges, tracing fees and taxes hereon.

    12.4. We may approach a court to take judgment against you for the debt owed by you to us in terms of this agreement. If we do, a certificate signed by any one of our managers (whose appointment and authority need not be proved) stating the amount that you owe us and the applicable interest rate, shall be accepted as sufficient proof of your indebtedness and shall be deemed correct unless you are able to prove otherwise.

    12.5. The address that you gave us when completing the application is the address that you choose where legal documents may be served on you. If we are able to serve documents on you electronically, the e-mail address and/or cell phone number that we have on record for you will be used. If you wish to change your physical address, e-mail address and/or cell phone number, you must give us notice hereof and any such change will take effect 7 business days after we receive such notice.

    12.6. If you have a query or complaint, contact our customer services department for a resolution. If you are not satisfied with the outcome of your query or complaint, you have the right to resolve the matter by way of alternative dispute resolution or you can file any complaints with the National Credit Regulator (contact number 0860 627 627) or make application to the National Credit Tribunal.

    13. Termination

    13.1. If one or more of the following happens:

    13.1.1. You don’t pay any amount that is due to us on or before the due date;

    13.1.2. You fail to comply with any term or condition of this agreement, our self-service portal terms or our website terms of use;

    13.1.3. Your estate is sequestrated;

    13.1.4. You pass away;

    13.1.5. You make any untrue, misleading or incorrect statement or representation to us;

    13.1.6. You fail to disclose information regarding this agreement or during your application;

    13.1.7. You breach any local or international laws or regulations relating to trade sanctions   or financial intelligence and securities;

    13.1.8. You do anything that may prejudice our rights;                                                    

    Then, all amounts owing by you will become due and payable immediately and we may immediately terminate this agreement, without prejudice to any other right in law that we may have against you (or your estate).

    13.2. If we exercise our right to terminate this agreement in terms of any of the provisions hereof and there is an outstanding balance on your account, all amounts owing by you will immediately become due and payable by you (unless we make other arrangements with you).

    13.3. You may terminate this agreement at any time by contacting us and informing us hereof. We will provide you with a settlement amount that you must pay us and after receipt and processing of such payment, we will close your account. If you wish to reopen your account, you will need to apply again; in which event, we cannot guarantee that you will be extended credit again or if your application is successful, that you receive the same credit limit again.

    13.4. If you do not use your credit facility for a continuous period determined by us from time to time, your account will be closed on notice to you. If this happens, we may choose to also terminate this agreement.

    14. Personal information

    14.1. We and Mercantile will keep your personal information for as long as we need to or have to by law. We and Mercantile will not disclose your personal information to anyone unless we are acting in terms of this agreement or we need to do so in order to comply with this agreement. We and Mercantile will also disclose your personal information where we are obliged to by law, in terms of a court order; or where we and Mercantile have your consent.

    14.2. You agree and consent that we may process, record and/or disclose your personal information, including details of any transactions on your account, to:

    14.2.1. Assess any application that you make with us for credit or other financial services (we will sometimes use a standard credit-scoring or other automated decision-making system to do this); 

    14.2.2. Manage your credit facility (and policies, if any), and make decisions on questions about any application, agreement or correspondence which you may have with us;

    14.2.3. search credit bureaus, credit reference, fraud prevention agencies’ records or any other third party’s records so that we can manage your account and make decisions  about credit, including whether to make credit available, to continue making credit   available to you or extend further credit to you; 

    14.2.4. carry out, monitor and analyse our business; 

    14.2.5. Contact you by post, by phone, by e-mail, by SMS or other electronic means or in  

    any other way about other products and services which we consider may interest you, unless you tell us that you would prefer not to receive such offers; 

    14.2.6. Any person or company working for or with us; 

    14.2.7. Any insurer, if you arrange insurance through us;

    14.2.8. Any organisation which underwrites or supports any of our products which you hold;

    14.2.9. Sanlam and/or its nominee relating to this agreement and/or the savings benefit referred to in clause 5 above; any of our business partners, such as the company   that facilitated your credit application, any company within its group of companies   or any of our retail partners;

    14.2.10. Any guarantor of your obligations under this agreement;

    14.2.11. Any payment system under or through which your account is paid; 

    14.2.12. Any person to whom we transfer any of our rights or obligation under this agreement;

    14.2.13. any person or company (including any direct marketing agencies) with whom we interact in order to supply to you, or provide to you or market to you any product or  service that we believe you may be interested in, unless you tell us that you would prefer not to receive such marketing;

    14.2.14. any third party who processes your personal information on our behalf (including third parties who are located and run their business outside of the Republic of South Africa);

    14.2.15. Any third party debt collection agency or attorney appointed to collect any monies you owe us; and

    14.2.16. Anyone you authorise us to give your personal information to.

    14.3. The consents that you are providing us with in terms of clause 13.2 above shall apply even if we do not grant your application for credit.

    14.4. To the extent lawful, we or Mercantile may transfer, license or otherwise authorise the use of any of your personal information.

    14.5. In the event that we hand your credit facility over to a debt collection agency or an attorney for collection or legal action, you agree and consent to us releasing some personal information about you to such third party.

    14.6. From time to time we may monitor your account in order to comply with our obligations in terms of financial intelligence and securities laws, as well as international sanctions regulations.

    14.7. We may also monitor and record all telephone calls and other interactions with you.

    15. Bureaus

    15.1. You consent to and agree that we may at any time (even if you are no longer a cardholder, as permitted by law):

    15.1.1. make enquiries to obtain or confirm any information about you;

    15.1.2. Submit to any credit or other bureau (or a third party) any information about you or provided to us by you in your application or about the application, transacting, opening and closing of this agreement and account;

    15.1.3. Seek, verify and receive information from any credit bureau or third party (with whom you have financial relations at any time) when assessing your application or your creditworthiness, and also at any time during the existence of your account;

    15.1.4. provide, disclose and register the existence of this agreement and any personal information, and details relating thereto, to any credit bureau or third party (with whom you have financial relations at any time) sharing positive and negative information about you or your credit account, including any non-compliance with this agreement.

    15.2. You acknowledge and understand that a credit bureau will provide us with credit profile information and possibly a credit score reflecting your creditworthiness.

    15.3. Subject to the provisions of the act, we will be entitled to obtain and disclose your information:

    15.3.1. within our group of companies or associated companies;

    15.3.2. If we think it is necessary or may be of benefit to you;

    15.3.3. Where we are legally compelled to do so; 15.3.4. Where it is in the public interest to disclose; or

    15.3.5. Where our interests require disclosure.

    15.4. The bureaus may record details of our searches about you. We will also release information to them about any account that you hold with us, including information about any payments you have missed. Information held by them may be linked to other people with whom you have a financial association.  If you give us false or inaccurate information and we suspect fraud, we will inform them thereof.

    15.5. You have the right to challenge information reflected at the credit bureau. You have the right to contact the credit bureau, have your credit record disclosed to you and to have inaccurate information corrected.

    15.6. The credit bureaus used by us can be contacted at: Transunion Credit Bureau, Wanderers Office

    Park, 52 Corlett Drive; Illovo, Tel: 011 214 6000; Experian, Experian House, Ballyoaks Office Park, 35 Ballyclare Drive, Bryanston, Tel: 011 799 3400; Compuscan, Compuscan House, 3 Neutron Ave, Techno Park, Stellenbosch, Tel: 021 888 6000; XDS, 11-13 St. Andrews Street, Oakhurst Building, Parktown, Johannesburg, Tel: 011 645 9100.

    15.7. We cannot be held responsible for any loss that you may suffer or damage that you may incur caused by any credit bureaus or agency.

    16. General

    16.7.1. When you use our website or any of our other electronic channels, you do so entirely at your own risk. We cannot be held liable for any damage or loss sustained by you, or a third party, arising out of your access or use of our electronic channels, or reliance on any information contained thereon. You indemnify us accordingly. We do not warrant that the functions provided by these channels will be uninterrupted or error free, or that the website or the server that makes it available are free from viruses or other harmful components. We further do not warrant that the content or information displayed is always accurate, complete and/or current. The provision of this clause applies together with our website terms of use and our self-service portal terms.

    16.7.2. Should you wish to receive copies of documents relating to your account, you must advise us of the manner in which you want these to be delivered to you (provided we have the ability to effect the delivery you choose). In certain instances, we are entitled to charge a fee for such copies.

    16.7.3. We may sell, cede, assign or transfer any of our rights or obligations under this agreement or arrange for any other person to carry out any of our rights or obligations under this agreement without your consent and without notice to you.

    16.7.4. We or Mercantile will not be liable for anything outside of our reasonable control (for example,  a failure of computer systems, or power failures which happen for reasons outside our reasonable control) or any industrial action, or political unrest, war, if this prevents us from providing our usual service.

    16.7.5. We or Mercantile will not be held liable for any loss or damage sustained by you or a third party regarding either the application for credit or regarding this agreement.

    16.7.6. We can delay enforcing our rights under this agreement without losing them.

    16.7.7. If we cannot enforce any term under this agreement, it will not affect any of the other terms of this agreement.

    16.7.8. Except for correcting errors confirmed as such from objective evidence or which are self-evident errors (including spelling, punctuation, reference, grammar or similar defects), these terms and conditions shall be binding on the Parties.

    16.7.9. Each and every undertaking and clause as contained herein shall be capable of independent enforcement, thus enabling any court or other competent tribunal to enforce the remainder of this agreement should it adjudge any particular undertaking or portion or clause thereof to be invalid.

    16.7.10. The agreement, and, where applicable, our self-service portal terms and conditions and website terms of use, forms the whole agreement between you and us regarding your credit agreement and account, which are governed by and interpreted in accordance with the laws of the republic of South Africa. Any rights assigned to and benefits accrued to Mercantile shall be for the benefit of Mercantile and may be accepted and enforced by Mercantile.

  • Cash Back Bonus

    1. The Cash-back Bonus programme is provided to you by Sanlam (“Sanlam”, “we” or “us”).
    2. These Cash-back Bonus Terms and Conditions, including any annexures, set out the terms and conditions applicable to the Cash-back Bonus you will receive by swiping your             Sanlam Money Saver credit card in accordance with the terms and conditions set out below.
    3. When you apply for the Money Saver credit card, you appoint us as your agent and authorise us, acting as your agent, with full power and authority to open a money market investment account with EasyEquities on your behalf (“EasyEquities Account”) and instruct all transactions and legal acts on your EasyEquities Account as contemplated in these Cash-back Bonus Terms and Conditions. The provision and the administration of the EasyEquities Account are subject to the terms and conditions of EasyEquities (“EasyEquities Account Terms and Conditions” as set out in Annexure A), to which you agree to be bound as set out in Annexure A hereto.
    4. In addition to opening the EasyEquities Account on your behalf (acting as your agent) and without limiting the generality of the aforegoing, you specifically authorise us, acting with full power and authority on your behalf and as your agent, to accumulate your savings in the EasyEquities Account and invest your accumulated savings in the SIM Money Market Fund (being the “Money Market Fund” as defined in the EasyEquities Account Terms and Conditions), subject to its availability for investment through EasyEquities, failing which, invest your accumulated savings in the NewFunds TRACI exchange-traded fund (being the “Security” as defined in the EasyEquities Account Terms and Conditions) in accordance with the EasyEquities Account Terms and Conditions until it is time for your Cash-back Bonus payout.
    5. With your Sanlam Money Saver credit card you commit to an additional 2,5% of your total spend to be added to your EasyEquities Account. Your 2,5% contribution will be deducted monthly from your Sanlam Money Saver credit card and will attract no interest for up to 55 days and thereafter the regular interest rate applies on your outstanding balance.
    6. Sanlam rewards you for your 2,5% saving with an additional 2,5%, which brings your total savings to 5%.
    7. Should you swipe at a preferred Reward Partner, the partner will contribute 2,5% on your behalf, while Sanlam will still reward you with 2,5%.
    8. If you choose not to commit your own money to savings, you will still earn 3% savings at Reward Partners and 1% at non-Reward Partners.
    9. You will only earn interest on your 2,5% contribution towards savings in accordance with the EasyEquities Account Terms and Conditions from the date on which it was transferred to your EasyEquities Account. Sanlam and the Reward Partners’ contributions will be paid into your EasyEquities Account before your next Cash-back Bonus payout.
    10. You can view your accumulated Cash-back Bonus online at https://www.sanlamreality.co.za/termsconditions/benefits-day-to-day-savings/#money-saver-card.
    11. Subject to Clause 5 of the EasyEquities Account Terms and Conditions, your accumulated savings held in your EasyEquities Account will be paid out to you by EasyEquities as a Cash-back Bonus either quarterly or annually, as indicated by you.
    12. You can select whether you would like your Cash-back Bonus paid into your Sanlam Money Saver credit card or specify any other bank account.
    13. You can change the frequency of your Cash-Back Bonus at any time.
    14. Quarterly Cash-back Bonuses will be paid out during the months of April, July, October and January, while the annual Cash-back Bonus will be paid out in January.
    15. If you opt for your Cash-back Bonus to be deposited into your Money Saver credit card, your payout will be offset against your outstanding balance.
    16. In the event that you reverse a transaction, your Cash-back Bonus will be adjusted accordingly.
    17. Should you cancel your Sanlam Money Saver credit card, your EasyEquities Account will be closed, and your Cash-back Bonus will be is transferred into your nominated bank account by the end of the month.
    18. You can get your tax certificate/report by sending your name, surname and ID number to [email protected] The provision of your tax certificate/report is subject to the provisions of clause 9 of the EasyEquities Account Terms and Conditions.
    19. You acknowledge and agree that EasyEquities:
      1. may accept all instructions from us regarding your EasyEquities Account without inquiry or investigation;
      2. is under no duty to supervise or otherwise know or review the value of the savings or contributions it receives from us or any other acts carried out by us in relation to your

    EasyEquities Account;

    1. shall have no responsibility or liability to you in following our instructions in relation to your

    EasyEquities Account and you indemnify EasyEquities in this regard; and

    1. is authorised to provide us with direct access to your EasyEquities Account and any and all information regarding your EasyEquities Account.

    Annexure A – EasyEquities Account Terms and Conditions

    1. Introduction

    1.1. By agreeing to accept and be bound by the Cash-back Bonus Terms and Conditions, you agree to accept and be bound by the EasyEquities Account Terms and Conditions. The EasyEquities Account Terms and Conditions, including any annexures, set out the terms and conditions applicable to the EasyEquities Account in which your accumulated savings will be held and used to invest in an underlying financial product/s as contemplated in clause 4.1.

            1.2. The EasyEquities Account Terms and Conditions must be read together with the Cash-back

    Bonus Terms and Conditions. In the event of any conflict between the provisions of the EasyEquities Account Terms and Conditions and the Cash-back Bonus Terms and Conditions, in so far as they relate to the provision and administration of the EasyEquities Account, the provisions of the EasyEquities Account Terms and Conditions will prevail.

    1.3. There are clauses in these EasyEquities Account Terms and Conditions that require your careful consideration. (To assist you, those terms which may limit any of your rights, or which provide for specific acknowledgements or warranties required by/from you, are in bold font. You acknowledge that you have read and appreciated the importance of the terms and clauses in bold font.)

    1.4. The EasyEquities Account is provided and administered by EasyEquities. EasyEquities is a product of First World Trader Proprietary Limited trading as EasyEquities, which is an authorised financial services provider (FSP 22588) in terms of the Financial Advisory and Intermediary Services Act, 2002 (“FAIS”) and is licensed by the Financial Sector Conduct Authority to provide advice and intermediary services in respect of various financial products.

    1.5. EasyEquities is authorised to act as an intermediary (that is, as a broker) in terms of FAIS in respect of all investments in the Money Market Fund and Whole Securities executed on your behalf. FAIS will govern our obligations to you under the EasyEquities Account Terms and Conditions, in relation to the Money Market Fund and Whole Securities. If there is any conflict between the terms of these EasyEquities Account Terms and Conditions and FAIS, then FAIS will prevail.

    1.6. All investments executed on your behalf in respect of Fractional Security Rights are entered into by means of a CFD Transaction concluded between you and EasyEquities on a principal-toprincipal basis. This means that the principals to the CFD Transaction will be EasyEquities on the one hand and you on the other hand.

    1.7. These CFD Transactions are not regulated in terms of FAIS, and are excluded from intermediary services, as defined in FAIS. FAIS does not govern our obligations to you in respect of CFD Transactions. Our obligations to you in respect of the CFD Transactions are governed by the Financial Markets Act, 2012.

    2. Definitions

             2.1. In the EasyEquities Account Terms and Conditions, unless the context requires otherwise:

    2.1.1. “Affiliate” means any member of the Purple Group Limited group of companies, including without limitation, any subsidiary (whether direct or indirect), holding company or fellow subsidiary of any holding company of Purple Group Limited.

    2.1.2. “Application Form” means the application form that you are required to complete for the purpose of applying for a Sanlam Money Saver credit card.

    2.1.3. “Business Day” means any day other than a Saturday, Sunday or official public holiday in the Republic of South Africa.

    2.1.4. “CFD Transaction” means a derivatives contract between you and EasyEquities, where we agree to exchange the difference between the opening value and closing value of an Underlying Reference Instrument (i.e. a financial instrument, for example an exchangetraded fund), which contract for difference will be entered into between us, in instances where you cannot afford to buy a Whole Security so there is rather a Fractional Security Right invested in as set out in clause 11 of the EasyEquities Platform Terms and Conditions.

    2.1.5. “CISCA” means the Collective Investment Schemes Control Act, 2002.

    2.1.6. “Client Money” means money held on your behalf pursuant to the Financial Institutions (Protection of Funds) Act, 2001, and the regulations thereto or any other applicable law, from time to time.

    2.1.7. “Cost Profile” means the list of costs which apply to your EasyEquities Account as set out in Annexure B that can include, but are not limited to, costs in relation to execution fees, exchange trading fees, commissions, brokerage fees, regulatory fees, derivative trading fees, administration fees or access fees, certain product and/or service fees and cash management fees. In accordance with the legal or other payment demands of the South African Revenue Service from time to time, certain costs listed on the Cost Profile may be subject to VAT from time to time and you agree that the decision to charge you such VAT charges is solely the right of EasyEquities, even retrospectively, i.e. where we need to backdate the VAT charges.

    2.1.8. “EasyEquities” means First World Trader Proprietary Limited, as defined in clause 1.4, a private limited liability company with registration number 1999/021265/07, incorporated in accordance with the company laws of South Africa.

    2.1.9. “EasyEquities Platform Terms and Conditions” means the standard EasyEquities terms and conditions, which are separate from  these  EasyEquitie  Account Terms and Conditions, and can  be found  a  https://resources.easyequities.co.za/EasyEquities_ Terms&Conditions. pdf.

    2.1.10. “Financial Sector Conduct Authority” means the Financial Sector Conduct Authority established in terms of the Financial Sector Regulation Act, 2017.

    2.1.11. “Fractional Security Rights” means rights, including (without limiting the generality of the a foregoing) fractional share rights, issued to you where you do not have enough money to invest in a Whole Security and issued in accordance with the EasyEquities Platform Terms and Conditions.

    2.1.12. “Free Money” means the amount of Client Money reflecting in your EasyEquities Account which is not being used for an investment.

    2.1.13. “FWT Nominees” means First World Trader Nominees (RF) Proprietary Limited, a ringfenced, private, limited liability company with registration number 2013/091397/07, registered in accordance with the company laws of South Africa and approved as a nominee company to hold assets in its name on behalf of clients by the Financial Sector Conduct Authority and Strate.

    2.1.14. “FWT Nominees Bank Account” means a bank account opened and maintained by and held in the name of FWT Nominees on behalf of EasyEquities’ clients as beneficiaries of the amounts standing to the credit of such account from time to time to which your Client Money, Free Money and any interest is paid by EasyEquities to FWT Nominees on behalf of EasyEquities’ clients from time to time.

    2.1.15. “Income Tax Act” means the Income Tax Act, 1962.

    2.1.16. “Insolvency Event” means, in relation to EasyEquities, any of the following events or circumstances: (i) an order or declaration is made for the liquidation, winding-up, or dissolution (and, in each case, whether provisional or final) of EasyEquities or its estate; or (ii) any liquidator is appointed in respect of EasyEquities or any material part of its instruments.

    2.1.17. “Manager” means Satrix Managers (RF) Proprietary Limited, a ring-fenced, private, limited liability company with registration number 2004/009205/07, incorporated in accordance with the company laws of South Africa and authorised manager in terms of CISCA.

    2.1.18. “Money Market Fund” means the Sanlam Investment Management Money Market Fund, which is a portfolio in a collective investment scheme in securities registered in terms of CISCA and managed by the Manager

    2.1.19. “Parties” means EasyEquities and you, and “Party” means, as the context requires, any one of them.

    2.1.20. “Security” means the NewFunds TRACI exchange-traded fund issued by the NewFunds Collective Investment Scheme (a registered collective investment scheme in securities under CISCA) and listed on the JSE Limited.

    2.1.21. “Strate” means Strate Limited, a licensed central securities depository that provides electronic settlement of transactions concluded on the JSE Limited.

    2.1.22. “Underlying Reference Instrument” means the percentage of an underlying Security which relates to a CFD Transaction issued to you in accordance with clause 11 of the EasyEquities Platform Terms and Conditions so that you can invest in a Fractional Security Right where you do not have enough money to invest in a Whole Security. The percentage of the Security which constitutes the Underlying Reference Instrument of your CFD Transaction will be calculated pro rata according to the Rand amount of your savings. You will obtain exposure to the profit or loss on price movements in respect of the Underlying Reference Instrument (as explained in clause 11 of the EasyEquities Platform Terms and Conditions), but you will not own the Underlying Reference Instrument.

    2.1.23. “Website” means https://www.sanlamreality.co.za/terms-conditions/benefits-day-today-savings/#money-saver-car .

    2.1.24. “Whole Security” means one hundred percent of a Security.

    2.2.      This definitions clause is not exhaustive and you will find other terms defined elsewhere in these EasyEquities Account Terms and Conditions.

    2.3.      If any provision in a definition confers rights, or imposes obligations on you or us, effect is given to it as a substantive provision of these EasyEquities Account Terms and Conditions.

    3. The EasyEquities account

    3.1. As contemplated in the Cash-back Bonus Terms and Conditions, by applying for the Sanlam Money Saver credit card, an EasyEquities Account will be opened on your behalf.

    3.2. EasyEquities is required, under the Financial Intelligence Centre Act, 2001 (“FICA”), to take steps towards the prevention of money laundering. We therefore, amont other things, need to confirm your identity before we open your EasyEquities Account and we will request such information as we consider necessary to confirm your identity. We also reserve the right to request additional information where necessary and close your EasyEquities Account if we have reason to believe that the opening or operation of your EasyEquities Account is in breach of the provisions of FICA.

    3.3. The opening of your EasyEquities Account is subject to requests for further information and final approval by our compliance department. In addition, your EasyEquities Account is at all times subject to review by our compliance department which, at its discretion, may ask you for additional documents or other information. Your failure to provide documentation and information requested within a stipulated time may, at the election of the compliance department, result in your EasyEquities Account being closed immediately. Such closing may be permanent or until any and all issues are resolved to the satisfaction of the compliance department.

    3.4. You acknowledge that EasyEquities may decline to open an EasyEquities Account and need not give reasons for our decision.

    4. Investments in your EasyEquities account

    4.1. The total savings which shall be allocated to your EasyEquities Account will be invested by EasyEquities on receipt of the total savings in the Money Market Fund (subject to its availability for investment by EasyEquities, failing which, the Security). If your total savings is used to invest in the Security, your investment may, depending on the value of your total savings, comprise of a Whole Security and/or a Fractional Security Right of that Security.

    4.2. All investments in the Money Market Fund are subject to the deed of the Money Market Fund in terms of CISCA. For more information on the Money Market Fund and what it invests in, please review the Money Market Fund’s minimum disclosure document (i.e. fact sheet), which can be found on the Manager’s website.

             4.3. All investments in the Security will be executed at the prevailing market price on the JSE

    Limited for that Security at the time we execute your investment. All investments in Whole Securities will be cleared and settled according to the rules of Strate and the JSE Limited.

    4.4.  In the event that any portion of your total savings received by EasyEquities is not used for an investment, such portion shall be held in your EasyEquities Account as Free Money. You earn interest, at the interest rate set out in the Cost Profile, on any Free Money reflecting in your EasyEquities Account. The interest is compounded daily based on the rate applied to your available funds and credited to your EasyEquities Account daily. We have the right, at our sole discretion, to change the rate of interest payable from time to time particularly to take into account changes in any factors we determine to be relevant. Any changes will be set out in the Cost Profile.

    4.5. Should your investment consist of Fractional Security Rights, the provisions of clause 11 (“Treatment of Fractional Security Rights”) in the EasyEquities Platform Terms and Condition, shall apply mutatis mutandis regarding the issuance and treatment of the Fractional Security Rights in your EasyEquities Account.

    4.6. The financial products contemplated in clause 4.1 are not chosen based on current or perceived future value and EasyEquities does not give any express or implied warranty as to the future performance of the financial products. As with all financial products, they may gain or lose value from time to time and there is always the risk that the financial products could lose all of their value. Neither your capital nor the return of your investment is guaranteed. You warrant and represent that you will not seek recourse against EasyEquities for any claim arising from a change (including a depreciation) in the market value of the financial products which you are invested in.

             4.7. Your investment will earn interest in accordance with the rate of interest applicable to the

    Security or the Money Market Fund which you are invested in and shall be held in your EasyEquities Account as Free Money. The interest earned on your investment will be credited to your EasyEquities Account.

    4.8. EasyEquities is only responsible for investing and/or holding your total savings as received by it and in accordance with the instructions. This means that EasyEquities will not be held liable for any loss, expense or damage which you may suffer, howsoever such loss, expense of damage may arise in respect of your use of the Sanlam Money Saver credit card and/or the rewards and/or contributions due to you from Sanlam and/or a Reward Partner (as contemplated in the Cash-back Bonus Terms and Conditions) and you indemnify EasyEquities in this regard.

    5. Payout of your Cash-back Bonus

    5.1. As contemplated in the Cash-back Bonus Terms and Conditions, the accumulated savings held in your EasyEquities Account will be paid out to you by EasyEquities as a Cash-back Bonus either quarterly or annually, as indicated by you, into either your Sanlam Money Saver credit card or the bank account as designated by you. This means that when it is time for your Cashback Bonus, EasyEquities shall realise the investments in your EasyEquities Account and pay you the proceeds thereof as well as any Free Money held in your EasyEquities Account net of any fees and charges payable in terms of clause 6.

    5.2. In addition to the Cash-back Bonus Terms and Conditions, you agree that all bank charges, howsoever arising in respect of the pa-out of your Cash-back Bonus will, unless otherwise agreed, be for your account.

    6. Charges

    6.1. The charges listed in the Cost Profile will be levied against your EasyEquities Account. Despite any other provision of these EasyEquities Account Terms and Conditions, charges will change and are not limited to only those charges set out in the definition of the Cost Profile. Additional charges may be charged and payable by you from time to time to make provision for any new fees, including, without limiting the generality of the afor-going, any administration fees, commissions, taxes, costs, charges or any other funding costs which EasyEquities may become subject to or which may be associated with the performance by EasyEquities of its obligations under these EasyEquities Account Terms and Conditions. New or additional charges will be charged by EasyEquities at its sole and absolute discretion from time to time.

    6.2. EasyEquities may amend the charges payable on your EasyEquities Account and may introduce new charges payable on your EasyEquities Account, where necessary and from time to time. Details of any changes to the applicable charges will be posted on the Website. You acknowledge that by continuing to engage in the Cash-back Bonus programme and following any notice of the new or amended charges, any investments will be subject to the new or amended charges and you agree to be bound by any new or amended charges.

    6.3. Your EasyEquities Account will be subject to the standard cost settings. This means that when we execute an investment on your behalf, the Rand amount of the investment will by default automatically include all costs and charges associated with the investment.

    7. Ownership and custody

    7.1. If your investment consists of Whole Securities, you become the beneficial (true) owner of all those Whole Securities, which Whole Securities will be held by FWT Nominees on your behalf.

    EasyEquities will:

    7.1.1. register Whole Securities in the name of FWT Nominees for the holding of Whole Securities in safe custody by FWT Nominee;, and

    7.1.2. collect money in the form of interest, relating to the Whole Securities. These amounts will be Client Money held in the FWT Nominees Bank Account.

    7.2. EasyEquities warrants that FWT Nominees is an approved nominee company, approved by both the Financial Sector Conduct Authority and Strate. If either the Financial Sector Conduct Authority or Strat, withdraws or cancels FWT Nominees’ approval or if there is any change to the approval status of FWT Nominees, EasyEquities will immediately transfer the Whole Securities held by FWT Nominees to another nominee company that is approved by both the Financial Sector Conduct Authority and Strate.

    7.3. If your investments are in the Money Market Fund, your investment is registered in your name in the register of the Money Market Fund held with the Manager in accordance with its deed.

    7.4. In respect of Fractional Security Rights, you will be entitled to payment of a cash equivalent of a pro rata percentage of the interest that is received, based on the fraction of the Underlying Reference Instrument of the CFD Transaction.

    8. Insolvency protections

    8.1. If your investment comprises a Whole Security, the Whole Securities invested in on your behalf are protected in an Insolvency Event, because all Whole Securities are segregated (i.e. kept separate) from the assets of EasyEquities and held in safe custody by, and registered in the name of, FWT Nominees. As you are the beneficial owner of such Whole Securities, they do not at any time form part of EasyEquities’ estate.

    8.2. If you are invested in the Money Market Fund, your investments are protected in an Insolvency Event because your investment is registered in your name in the Money Market Fund’s register of investors and the assets of the Money Market Fund are also kept separate from the estate of the Manager and the estate of EasyEquities.

    8.3. Any interest due to you relating to Whole Securities or Fractional Security Rights or the Money Market Fund is held in the FWT Nominees Bank Account, operated by FWT Nominees for your benefit. The use of this account means that all interest amounts are regarded as Client Money. In an Insolvency Event, these amounts fall outside the estate of EasyEquities, and are regarded as your own property.

    8.4. Your Client Money and Free Money will be held in the FWT Nominees Bank Account operated by FWT Nominees for your benefit. This use of the FWT Nominees Bank Account means that these portions of your Free Money are regarded as Client Money. In an Insolvency Event, these amounts fall outside the estate of EasyEquities, and are regarded as your own property.

    8.5. If your investment comprises Fractional Security Rights, the insolvency protections afforded in respect of Fractional Security Rights as set out in clause 23 (“Insolvency Protections”) of the EasyEquities Platform Terms and Conditions shall apply mutatis mutandis to your investment in Fractional Security Rights in terms of these EasyEquities Account Terms and Conditions.

    9. Tax

    9.1. You are responsible for paying all taxes, including, without limitation, VAT, that may arise as a result of the investments made in your EasyEquities Account, whether under current or changed law or practice and you authorise EasyEquities to deduct any such payment from your EasyEquities Account.

    9.2. A transfer administration fee is also payable upfront in respect of Fractional Security Rights. For accounting purposes, your liability for transfer administration fees will be rounded off to the nearest cent.

    9.3. We will not be responsible for notifying you of a change in tax law or practice and you should seek professional advice as to your personal tax situation.

    9.4. You will also be responsible for paying the fee to Strate in respect of Whole Securities purchased on your behalf.

    9.5. A settlement administration fee is also payable in respect of Fractional Security Rights.

    9.6. For tax purposes, your intention when you transact determines if any gain made on an investment is subject to income tax or capital gains tax. We cannot make this determination on your behalf. We may, however, provide you with a tax certificate/report which will summarise the gains and losses you made during a year. This report may make use of the weighted average method to calculate any gains and losses (the weighted average is a method approved by the Income Tax Act). We will take care in preparing the information, but we give no representation, warranty or undertaking and no responsibility will be accepted by us as to the accuracy of the information contained in any tax certificate/report we provide      to you.

    9.7. We are not able to provide you with any tax advice pertaining to any of the above. We would recommend that you obtain specific tax advice from your tax advisor or from a tax authority.

    10. Security interest and set-off

    10.1. The assets in your EasyEquities Account and all rights that you may have to claim against EasyEquities will be subject to a first, perfected, and prior lie, security interest, and right of setoff and these rights are ceded in security by you in favour of EasyEquities as security for the payment in full of any amounts owing, any indebtedness or any other obligation you may owe to EasyEquities, whether in terms of these EasyEquities Account Terms and Conditions or for any other reason.

    10.2. The assets in your EasyEquities Account will be held by EasyEquities as security for payment of any liability you may have towards us. You agree to pay any debt owed to EasyEquities and pay any debit balances in your EasyEquities Account on demand. If payment is not made within 7 (seven) days of demand, EasyEquities may sell some or all of your investments, without prior notice, to pay for any liability. EasyEquities will not be liable for any losses that arise out of or relate to any such actions, including tax consequences you may face as a result of such actions. In the event that EasyEquities sells assets to satisfy a debt, EasyEquities reserves the right to restrict or close your EasyEquities Account, and to seek payment of any residual indebtedness through any legal means possible, including, but not limited to, reporting such debt to credit agencies.

    10.3. Set-off and Netting:

    10.3.1. We may (in addition to any general lien, right of set-off, right to combine accounts or any other right to which it may be entitled), without notice to you, set off any obligation of yours to make payment to us in terms of these EasyEquities Account Terms and Conditions against our liability to you in respect of any credit balance (or any part thereof in such amounts as we may elect) in your EasyEquities Account.

    10.3.2. On the liquidation or sequestration (whichever may be applicable) of either us or you:

    10.3.2.1. all unperformed obligations of either party in terms of any transactions executed in accordance with these EasyEquities Account Terms and Conditions:

    10.3.2.1.1. will terminat;, and

    10.3.2.1.2. will become due immediately;

    10.3.2.2. the values of the unperformed obligations will be determine;, and

    10.3.2.3. these values will be netted, so that only a net amount is payable to or by apParty.

    11. Protection of personal information

    11.1. You acknowledge that by opening an EasyEquities Account with us, you will be providing us with personal data, which may be protected by data protection legislation, including, amont others, the Protection of Personal Information Act, 2013 (“POPI”). You authorise us to:

    11.1.2. process all such personal data;

    11.1.3. transmit any such personal data to any Affiliate for the purposes of performing in terms of EasyEquities Account Terms and Conditions and in furtherance of our legitimate interests, including statistical analysis, marketing of our services and credit contro;, and transmit any such personal data to any Affiliate for the purposes of marketing our services and products and the services and products   of any of our Affiliates.

    12. Intellectual property rights

    You acknowledge and agree that the copyrights, trademarks, service marks and all other intellectual property belonging to EasyEquities will remain our sole and exclusive property.

    13. Assignment

    13.1. You may not transfer (assign) any of your rights or obligations under these EasyEquities Account Terms and Conditions to any third party, unless a director of EasyEquities has agreed to the transfer in writing.

    13.2. EasyEquities may, without your approval, transfer (assign) any part of its rights or obligations under the EasyEquities Account Terms and Conditions to any third party as of a date and on such terms notified to you.

    14. Disputes

    You must give us written details of any dispute in so far as it relates to your EasyEquities Account as soon as it arises. Disputes must be referred to EasyEquities’ compliance department. Contact information for our compliance department and our complaints policy can be found:at        https://resources.easyequities.co.za/EasyEquities_ComplaintsProcess.pdf.

    15. Termination

    As contemplated in the Cash-back Bonus Terms and Conditions, when you cancel your Sanlam Money Saver credit card, your EasyEquities Account will be closed. EasyEquities may also close your EasyEquities Account at any time.

     

    16. Force majeure

    16.1. To the extent that it becomes impossible for you or EasyEquities (a “Party”) to perform any obligation (other than a payment obligation) in terms of the EasyEquities Account Terms and Conditions as a result of an event or circumstance that:

    16.1.1. was not considered when the EasyEquities Account Terms and Conditions were  entered into;

    16.1.2. even if it was considered, cannot be guarded against or reasonably avoided     either Party may:

    16.1.3. advise the other Party within 5 (five) Business Days that an unforeseen event has happened, and the nature, extent, effect and likely duration of the event;

    16.1.4.keep the other Party updated as may be reasonably required by the other Party;

    16.1.5.take all reasonable action to correct or lessen the consequences (and report to the other Party); and

    16.1.6. continue to perform its obligations under these EasyEquities Account Terms and Conditions as soon as possible and advise the other Party when performance of the obligation again becomes possible.

    Performance of obligations under these EasyEquities Account Terms and Conditions is suspended for as long as the event or circumstance continues to make the performance impossible.

    16.2. If the event or circumstance continues for longer than 7 (seven) Business Days, either Party may cancel their agreement to these EasyEquities Account Terms and Conditions on written notice to the other Party, provided that the obligation which the affected Party is unable to perform is a material obligation under these EasyEquities Account Terms and Conditions.

    17. Breach

    17.1. Should either Party (“Defaulting Party”) breach (fail to comply with) any of the provisions of this Agreement, then the other Party (“Aggrieved Party”) may give the Defaulting Party 7 (seven) Business Days written notice or such longer period of time as the Aggrieved Party may specify in the notice, to comply or correct the breach. If the Defaulting Party fails to comply with the notice, the Aggrieved Party may:

    17.1.1. claim immediate payment and/or performance by the Defaulting Party of all of the Defaulting Party’s obligations that are due for performance under the EasyEquities Account Terms and Condition;, or

    17.1.2. cancel their agreement to the EasyEquities Account Terms and Conditions upon written notice to the Defaulting Party where the breach constitutes a material breach (a material breach is one that defeats the purpose of these EasyEquities Account Terms and

    Conditions), in either event, without prejudice to the Aggrieved Party’s right to claim damages or to exercise any other rights that the Aggrieved Party may have under these EasyEquities Account Terms and Conditions or in law.

    17.2. Without detracting from the provisions of clause 17.1, the Aggrieved Party may cancel their agreement to the EasyEquities Account Terms and Conditions at any time by giving to the Defaulting Party notice of the cancellation if:

    17.2.1. the Defaulting Party commits a material breach of these EasyEquities Account Terms and Conditions which cannot be corrected;

    17.2.2. the Defaulting Party is, other than for the purposes of reconstruction or                           amalgamation, placed under voluntary or compulsory sequestration, winding-up,  judicial management, business rescue or the equivalent of any of these in any country;

    17.2.3. a judgment against the Defaulting Party cannot be appeale;, or

    17.2.4. the Defaulting Party makes or offers to make a general assignment or any arrangement or composition with or for the benefit of its creditors generally (or any   class of its creditors) for releasing it wholly or partially from its debts.

    17.3. Any cancellation of the agreement to be bound by these EasyEquities Account Terms and Conditions by the Aggrieved Party will be effective once a cancellation notice has been received by the Defaulting Party (in the case of a material breach) or the date of the breach (in circumstances mentioned in clauses 17.2.2., 17.2.3. and 17.2.4.).

    17.4. Any cancellation is without prejudice to any claim that either Party may have in respect of any breach of the EasyEquities Account Terms and Conditions by the other Party arising before the agreement was cancelled.

    18. Variation of this agreement

    18.1. This Agreement may be varied by EasyEquities at any time. The variation will be effected by publishing the new version of the Agreement on the Website and will apply to your EasyEquities Account with us as from 10 (ten) Business Days after the date of publication, unless it is impracticable in the circumstances to do so.

    18.2. You acknowledge that by continuing to keep your EasyEquities Account open, you agree to be bound by any new version of the EasyEquities Account Terms and Conditions, published on the Website, emailed to you or delivered to you in hard copy or by any other manner from time to time.

    18.3. Any amended EasyEquities Account Terms and Conditions, as published on the Website, will supersede any previous agreement on the same subject matter and will govern any investment or transaction entered into after, or outstanding on, the date the amended EasyEquities Account Terms and Conditions coms into effect. It is therefore your responsibility to ensure that you are aware of the latest version of the EasyEquities Account Terms and Conditions as published on the Website.

    19. Notices and addresses

    19.1. Notices

    19.1.1. Any notice, consent, approval or other communication in connection with these EasyEquities Account Terms and Conditions (“Notice”) will be in writing in English.

    19.1.2. You acknowledge and confirm that any Notice from EasyEquities made under or in connection with the EasyEquities Account Terms and Conditions may be made verbally or in writing in Notices or other communications to your last known home address, place of work, landline telephone number (including a telephone answering machine), mobile telephone (including answer phone), fax number, email address or other contact details, as provided by you in your Application Form, or subsequently amended by you.

    19.2. Addresses

    19.2.1. EasyEquities chooses the physical address and/or email address below as the   address to which any Notice must be sent.

    Physical address: 

    16th Floor Owl

    StreetBraamfontein

    Werf

    2092 Email address: [email protected]

    Marked for the attention of: Client Relations

    19.2.2. You choose the physical address, fax number and/or email address set out in your Application Form as the address to which any Notice must be sent.

    19.2.3. Any Party may by Notice to the other Party change its address and/or the person, if any, for whose attention any Notice must be marked by sending a Notice to the address chosen in clauses 19.2.1. or 19.2.2.

    19.3. Effective on receipt

    19.3.1. Any Notice takes effect when received by the party receiving it (“recipient”) (or on any later date specified in the Notice) and, unless it is provdn otherwise, is considered to be received:

    19.3.1.1. When left at your last known home or work address;

    19.3.1.2. If given by leaving a telephone or mobile phone or voicemail message, one hour after the message was left on the relevant medium;

    19.3.1.3. If sent by post, on the day after the subsequent day (or third day in the case of airmail) after posting (excluding Sundays and public holidays);

    19.3.1.4. If sent by private post or courier service, on the next day (or on the third day in the case of airmail) after posting (excluding Sundays and public holidays);

    19.3.1.5. If sent by email, one hour after sending to the email address of record which you provided in your Account application, or subsequently changed in writing to us and which change of email address of record we have accepted by confirmation of same to you. A “bounceback” or other form of rejection from the server or host domain of your email address of record will NOT serve as a basis to contest receipt where the bounceback or other form of rejection was through no fault of EasyEquities or otherwise attributable to its own internal systems

    19.3.1.6. If sent by SMS to your mobile phone, as soon as the mMessage sent” or like confirmation is provided by the mobile phone network.

    19.4. Despite anything to the contrary in this Agreement, a Notice actually received by a Party is effective even though it was not sent, or delivered, or sent and delivered to its address incClauses 19.2.1. or 19.2.2. 19.5. Service of legal process

    19.5.1. Each Party chooses its physical address referred to in Clauses 19.2.1. or 19.2.22 as its address at which legal process and other documents in legal proceedings in connection with the EasyEquities Account Terms and Conditions may be served (domicilium citandi et executandi).

    19.5.2. Any Party may by Notice to the other Party change its address at which legal process and other documents in legal proceedings in connection with these EasyEquities Account Terms and Conditions may be served to another physical address in South Africa.

    20. General

    20.1. These EasyEquities Account Terms and Conditions constitute the whole agreement between the Parties.

    20.2. No indulgence by a Party to another Party, or failure to enforce the terms of the EasyEquities Account Terms and Conditions, will be interpreted as a waiver or be capable of founding an estoppel (estoppel is a legal principle which allows a court to stop a litigant from taking an action which he/she would otherwise be able to take).

    20.3. The Parties will do everything reasonable to ensure the effectiveness of the EasyEquities Account Terms and Conditions and the performance of their obligations hereunder.

    20.4. If a term of the EasyEquities Account Terms and Conditions is illegal or unenforceable, that particular term may be cancelled, and the remaining terms will still operate.

    20.5. These EasyEquities Account Terms and Conditions are governed by South African law.

    20.6. The Parties consent and submit to the non-exclusive jurisdiction of the High Court of South Africa, Gauteng Local Division, Johannesburg, in regard to all matters arising from these EasyEquities Account Terms and Conditions.

    20.7. The EasyEquities Account Terms and Conditions may be executed in counterparts, each of which will be an original and which together constitute the same agreement. Signature of these EasyEquities Account Terms and Conditions by the Parties sent electronically by fax, email or by electronically accepting the terms andcConditions through an appointed agent will be treated as the Party`s original signaturs for all purposes under the EasyEquities Account Terms and Conditions.

    Annexure B – Cost Profile

    Charges and Fees – Relating to Securities

    The following charges and fees shall be levied on your EasyEquities Account in respect of your investment io a Security (i.e. the NewFunds TRACI exchange-traded fund).

    Description

    EasyEquities Account

    Notes

    Broker Commission on investments in Securities

    25 basis points or 0,25% (1 c minimum charge)

    Note 1

    Settlement and Administration on investments in Securities

    0,075% of value traded

    Note 2

    Investor Protection Levy (IPL) and

    Administration on investments in Securities

    0,0002% of value traded

    Note 3

    Value-added Tax (VAT) on Costs on investments in Securities

    15% on brokerage, Settlement,

    Investor Protection Levy and Administration Fee

     

    Administration Fee on market value of investment in the Security

    2,5% (excl. VAT) per annum (charged monthly) on the market value of the investment in the financial product at month end

    This fee will be charged monthly at a rate of 2,5% per annum on the value of the investment in the financial product at month end.

    Charges and Fees – Relating to the Money Market Fund

    The following charges and fees shall be levied on your EasyEquities Account in respect of your investment in the Money Market Fund (i.e. the Sanlam Investment Management Money Market Fund).

     

    Description

    EasyEquities Account

    Notes

    Administration Fee on market  value of investment in the Security

    2,5% per annum (excl. VAT) (charged monthly) on the market value of the investment in the financial product at month end

    This fee will be charged monthly at a rate of 2,5% per annum on the value of the investment in the financial product at month end.

    Value-added Tax (VAT) on Costs on investments in Securities

    15% on Administration Fee

     

    Note 1:

    The Broker Commission charge is charged at 0,25% of the Rand value of each transaction to buy and/or sell a Security. A minimum charge of 1 c per transaction will apply and the charge will be rounded to the nearest cent.

    Note 2:

    This fee includes the electronic settlement of your transactions through the electronic settlement authority for Whole Securities and the Administration fee represents an upfront recovery on the Fractional Security Rights portion.

    Note 3:

    The Investor Protection Levy is a mandatory charge levied by the JSE Limited at 0,0002% on the value of Whole Securities traded for the regulation of the securities market and in dealing with issues such as insider trading and market manipulation, which is ultimately for the benefit of investors. The Administration fee represents an upfront recovery on the Fractional Security Rights portion.

    Interest on Free Money

    EasyEquities will pay you interest on the Free Money in your EasyEquities Account. Your EasyEquities Account will be credited with an interest amount daily, calculated at the prime rate of interest less 3,50% per annum and then debited with a cash management fee (incl. VAT) in accordance with the table below.

    Free Money Amount

    Interest earned on Free Money

    Cash management fee 

    (incl. VAT)

    Reference rate

    R0 – R1 000

    Prime -3,50%

    (1,75%)

    R1 000 – R10 000

    Prime -3,50%

    (1,75%)

    R10 000 – R100 000

    Prime -3,50%

    (1,75%)

    R100 000 – R 1 000 000

    Prime -3,50%

    (1,50%)

    R1 000 000+

    Prime -3,50%

    (1,27%)

  • Acer Spin 3 i3 Notebook

    1. 1. This competition is promoted by Incredible Connection a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).
    2. 2. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
    3. 3. Competition Period:

    The competition runs from 16th September to 23rd September 2019, both dates inclusive. No entries will be accepted after midnight on 23rd September 2019.

    4.  Who Can Enter:

    You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    5.  Exclusions:

    Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

    6.  How to Enter:

    a)  Go to the Incredible Connection Facebook Modern Devices competition post and provide us with your answer to the question

    b)  Name 4 product features of the Acer Spin 3 i3 Notebook and stand a chance to win one – Valued at R9999.

    c)  Once your comment is posted you will be entered into the competition.

    It is within the Promoters sole discretion to disqualify any participant who posts any inappropriate comment or uses inappropriate language on the Facebook competition post.

    7.  Number of entries per Entrant:  One Entry per person.

    8.  Entry Fee: There is no entry fee to participate in the competition.

    9.  Prize: One Acer Spin 3 i3 Notebook – Valued at R9999.

    1. Winner draw:

    10.1 The winner will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney.

    10.2 The draw will take place on 27th September 2019.

    10.3 Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Facebook or Phone Call by the Incredible Connection Marketing Coordinator within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.

    11. The winner may be asked to participate in marketing activities, including by having his/her photograph      taken, but he/she will be entitled to decline to do so.

    12.  The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.

    13.  The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.

    14. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.

    15. The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.

    16. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.

    17.  By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.

    18. Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.

    19. By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication

    20. By participating in this competition, you agree to all the Competition Rules set out above, without exception.

    21. A copy of these Competition Rules is made available at https://www.incredible.co.za/services/terms-and-conditions

  • FIFA 20 Game And Offer Disclaimers 16 - 26 September 2019

    Standard edition – console

    Offer is for promotional purposes only & has no cash value. Offer expires September 26, 2019 (consumer local time). Good only for new purchases of fifa 20 ("product").

    You must redeem your code (if a code is required) and log in to fifa ultimate team (“fut”) (together both steps are referred to as “redeem”) to access your bonus content (a 5-match loan player item from a choice of five icon players (mid version), fut kits, and 3 rare gold packs). First rare gold pack, loan player and fut kits will be available once you have redeemed.

    You must open the first rare gold pack before the next weekly pack offering. For the remaining rare gold packs, you must log in to fut each week (running Monday to Sunday (gmt)) and open the pack in order to get the 1 pack for that week.

    1 pack is available per week for 3 consecutive weeks. Failure to log in during a week and open the pack will result in forfeiting that week’s pack offering. You must redeem by October 20, 2019 to receive all 3 packs.

    If you redeem between October 21, 2019 and October 27, 2019 you will only receive 2 packs, and if you redeem between October 28, 2019 and November 3, 2019 you will only receive 1 pack. If you redeem after November 3, 2019, you will not receive any packs. 5-match loan mid icon player pick and fut kits will not be available if you redeem after November 9, 2020. Content redemption dates specified in greenwich mean time. Each rare gold pack contains a mix of 12 gold items, including players & consumables, all rare.

    All items for use with one ea account in fut. Access to bonus content may require registration with a single-use code. Consult your retailer for distribution details. May not be substituted or combined with any other promotional or discount offer, unless expressly authorized by ea; may not be combined with any prepaid card redeemable for the applicable content.

    Void where prohibited or restricted by law. Acceptance of ea user agreement (terms.ea.com) & privacy & cookie policy (privacy.ea.com) required to play. Internet connection, ea account & applicable platform account may be required to access online features. Age restrictions apply, see http://o.ea.com/ea/child-access & applicable platform account for details. Ea may provide certain free incremental content &/or updates. Additional content will be downloaded to your device automatically. You may have to purchase this content separately.

    Content downloads may require additional storage or incur broadband usage fees. Software collects data for in-game advertising. Ea may retire online features after 30 days notice posted on ea.com/service-updates.

    Standard edition – pc

    Offer is for promotional purposes only & has no cash value. Offer expires September 26, 2019 (consumer local time). Good only for new purchases of fifa 20 ("product").you must redeem your code (if a code is required) and log in to fifa ultimate team (“fut”) (together both steps are referred to as “redeem”) to access your bonus content (a 5-match loan player item from a choice of five icon players (mid version), fut kits, and 3 rare gold packs).

    First rare gold pack, loan player and fut kits will be available once you have redeemed. You must open the first rare gold pack before the next weekly pack offering. For the remaining rare gold packs, you must log in to fut each week (running Monday to Sunday (gmt)) and open the pack in order to get the 1 pack for that week. 1 pack is available per week for 3 consecutive weeks. Failure to log in during a week and open the pack will result in forfeiting that week’s pack offering. You must redeem by October 20, 2019 to receive all 3 packs.

    If you redeem between October 21, 2019 and October 27, 2019 you will only receive 2 packs, and if you redeem between October 28, 2019 and November 3, 2019 you will only receive 1 pack. If you redeem after November 3, 2019, you will not receive any packs. 5-match loan mid icon player pick and fut kits will not be available if you redeem after November 9, 2020.

    Content redemption dates specified in greenwich mean time. Each rare gold pack contains a mix of 12 gold items, including players & consumables, all rare. All items for use with one ea account in fut. Access to bonus content may require registration with a single-use code.

    Consult your retailer for distribution details. May not be substituted or combined with any other promotional or discount offer, unless expressly authorized by ea; may not be combined with any prepaid card redeemable for the applicable content.

    Void where prohibited or restricted by law. Internet connection; ea account; acceptance of ea user agreement (terms.ea.com), privacy & cookie policy (privacy.ea.com) & origin end user license agreement (ea.com/legal); installation of the origin client software (origin.com/download) & registration with single-use product code required to play. Product code registration is limited to one ea account, is non-transferable once used & valid only while online features are available.

    You must be 13+ to access online features. Ea may provide certain free incremental content &/or updates. Additional content will be downloaded to your device automatically. You may have to purchase this content separately. Content downloads may require additional storage or incur broadband usage fees. Software collects data for in-game advertising. Ea may retire online features after 30 days notice posted on ea.com/service-updates.

    Champions edition - pc

    Offer is for promotional purposes only & has no cash value. Offer expires September 26, 2019 (consumer local time). Good only for new purchases of fifa 20 ("product").

    You must redeem your code (if a code is required) and log in to fifa ultimate team (“fut”) (together both steps are referred to as “redeem”) to access your bonus content (a 5-match loan player item from a choice of five icon players (mid version), fut kits, and 12 rare gold packs).

    First rare gold pack, loan player and fut kits will be available once you have redeemed. You must open the first rare gold pack before the next weekly pack offering. For the remaining rare gold packs, you must log in to fut each week (running Monday to Sunday (gmt)) and open the pack in order to get the 1 pack for that week. 1 pack is available per week for 12 consecutive weeks.

    Failure to log in during a week and open the pack will result in forfeiting that week’s pack offering. You must redeem by October 20, 2019 to receive all 12 packs. If you redeem between October 21, 2019 and October 27, 2019 you will only receive 11 packs, and if you redeem between October 28, 2019 and November 3, 2019 you will only receive 10 packs, and so on until if you redeem after January 5, 2020, you will not receive any packs.

    5-match loan mid icon player pick and fut kits will not be available if you redeem after November 9, 2020. Content redemption dates specified in greenwich mean time. Each rare gold pack contains a mix of 12 gold items, including players & consumables, all rares. For digital pre-orders, product will be available to download once early access period begins September 24, 2019 (consumer local time). All items for use with one ea account in fut.

    Access to bonus content may require registration with a single-use code. Consult your retailer for distribution details.may not be combined with any other promotional or discount offer, unless expressly authorized by ea; may not be combined with any prepaid card redeemable for the applicable content.

    Void where prohibited, or restricted by law. Internet connection; ea account; acceptance of ea user agreement (terms.ea.com), privacy & cookie policy (privacy.ea.com) & origin end user license agreement (ea.com/legal); installation of the origin client software (origin.com/download) & registration with single-use product code required to play & access champions edition content.

     Product code registration is limited to one ea account, is non-transferable once used & valid only while online features are available. You must be 13+ to access online features. Ea may provide certain free incremental content &/or updates. Additional content will be downloaded to your device automatically.

    You may have to purchase this content separately. Content downloads may require additional storage or incur broadband usage fees. Software collects data for in-game advertising. Ea may retire online features after 30 days notice posted on ea.com/service-updates.

    Champions edition - console

    Offer is for promotional purposes only & has no cash value. Offer expires September 26, 2019 (consumer local time). Good only for new purchases of fifa 20 ("product").

    You must redeem your code (if a code is required) and log in to fifa ultimate team (“fut”) (together both steps are referred to as “redeem”) to access your bonus content (a 5-match loan player item from a choice of five icon players (mid version), fut kits, and 12 rare gold packs).

    First rare gold pack, loan player and fut kits will be available once you have redeemed.you must open the first rare gold pack before the next weekly pack offering.

    For the remaining rare gold packs, you must log in to fut each week (running Monday to Sunday (gmt)) and open the pack in order to get the 1 pack for that week. 1 pack is available per week for 12 consecutive weeks. Failure to log in and open the pack during a week will result in forfeiting that week’s pack offering.

    You must redeem by October 20, 2019 to receive all 12 packs. If you redeem between October 21, 2019 and October 27, 2019 you will only receive 11 packs, and if you redeem between October 28, 2019 and November 3, 2019 you will only receive 10 packs, and so on until if you redeem after January 5, 2020, you will not receive any packs. 5-match loan mid icon player pick and fut kits will not be available if you redeem after November 9, 2020.

    Content redemption dates specified in greenwich mean time. Each rare gold pack contains a mix of 12 gold items, including players & consumables, all rares. For digital pre-orders, product will be available to download once early access period begins September 24, 2019 (consumer local time).

    All items for use with one ea account in fut game mode. Access to bonus content may require registration with a single-use code. Consult your retailer for distribution details. May not be substituted or combined with any other promotional or discount offer, unless expressly authorized by ea; may not be combined with any prepaid card redeemable for the applicable content. Void where prohibited, or restricted by law.

     Acceptance of ea user agreement (terms.ea.com) & privacy & cookie policy (privacy.ea.com) required to play. Internet connection, ea account & applicable platform account may be required to access online features & champions edition content. Age restrictions apply, see http://o.ea.com/ea/child-access & applicable platform account for details. Ea may provide certain free incremental content &/or updates. Additional content will be downloaded to your device automatically.

    You may have to purchase this content separately. Content downloads may require additional storage or incur broadband usage fees. Software collects data for in-game advertising. Ea may retire online features after 30 days notice posted on ea.com/service-updates.

    JD Consumer Electronics and Appliances (Pty) Ltd t/a Incredible Connection and its directors, officers and employees shall not be responsible and disclaims all liability for any loss, damage (whether direct, indirect, special or consequential) and/or expense of any nature whatsoever, which may be suffered as a result of or which may be attributable, directly or indirectly, to the above mentioned promotion/competition undertaken by FIFA and your participation in same

  • New iPhone 11 and 11 Pro Launch PRE-ORDER

    1. This promotional offer is subject to your acceptance of the Terms and Conditions set out herein.
    2. You acknowledge that you have read and understand these Terms and Conditions.  These Terms and Condition will govern the redemption of the offer from any Incredible Connection store.
    3. This promotion is promoted by Incredible Connection, trading under JD Consumer Electronics and Appliances (Pty) Ltd
    4. Promotion Period: The Promotion will run from 20 September 2019 at 08:00 to 26 September 2019.  No orders will be accepted after midnight on 26 September  2019. (“The Promotion Period”).
    5. This Offer is only available online at www.incredible.co.za.
    6. The Offer is only applicable to one product per customer.
    7. Incredible Connections reserves the right, in its sole discretion and to the extent permitted by law, to amend these Terms and Conditions, at any time.
    8. Place your pre-order on www.incredible.co.za of any of the newly released Iphone’s products to ensure you get your unit before everyone else.
    9. The delivery of the IPhone 11 and IPhone 11 Pro will only happen on 27 September 2019.
    10. The Company assumes no liability whatsoever for any direct or indirect loss or damage arising from your participation in Offer or howsoever arising (whether arising from negligence or otherwise). All customers, whilst participating in this Offer, indemnify Incredible Connection and hold Incredible Connection harmless for any loss, damage, harm or injury (whether arising from negligence or otherwise) which may be sustained as a result of any claim, costs, expense, loss or damages which may be made by any third party.
    11. Incredible Connection assumes no risk and/or liability whatsoever for any interruption in services and/or the failure of any supplier to meet any technical element of this Offer which may result in you not successfully taking up the Offer.
    12. Pre-Order Campaign Sale:
    13. All pre-ordered and paid for in full iPhones pre-orders will receive the following upon delivery:
    14. A Set of Apple Airpods with Charging Case (article 10117976)
    15. Should a customer choose to return the iPhone 11/11 Pro, the Airpods will also have to be returned or the user will only be refunded the difference between what he paid and the cost of the Airpods. 
  • New Garmin Fenix 6 Launch PRE-ORDER

    1. This promotional offer is subject to your acceptance of the Terms and Conditions set out herein.
    2. You acknowledge that you have read and understand these Terms and Conditions.  These Terms and Condition will govern the redemption of the offer from any Incredible Connection store.
    3. This promotion is promoted by Incredible Connection, trading under JD Consumer Electronics and Appliances (Pty) Ltd
    4. Promotion Period: The Promotion will run from 23 September 2019 at 08:00 to 04 October 2019.  No orders will be accepted after midnight on 04 October 2019. (“The Promotion Period”).
    5. This Offer is only available online at www.incredible.co.za.
    6. The Offer is only applicable to one product per customer.
    7. Incredible Connections reserves the right, in its sole discretion and to the extent permitted by law, to amend these Terms and Conditions, at any time.
    8. How to take part in the Pre-Order Campaign: Place your pre-order on www.incredible.co.za of any of the newly released Garmin Fenix 6 products to ensure you get your unit before everyone else
    9. The delivery of the Garmin Fenix 6 will only happen on or after 04 October 2019.
    10. The Company assumes no liability whatsoever for any direct or indirect loss or damage arising from your participation in Offer or howsoever arising (whether arising from negligence or otherwise). All customers, whilst participating in this Offer, indemnify Incredible Connection and hold Incredible Connection harmless for any loss, damage, harm or injury (whether arising from negligence or otherwise) which may be sustained as a result of any claim, costs, expense, loss or damages which may be made by any third party.
    11. Incredible Connection assumes no risk and/or liability whatsoever for any interruption in services and/or the failure of any supplier to meet any technical element of this Offer which may result in you not successfully taking up the Offer.
  • Fēnix® 6 Competion Terms and Conditions

    The terms and conditions (“terms”) in this document explains your rights and duties in respect of this competition and you must read it carefully as taking part in this competition will mean that you accept these terms and will be legally bound by it.

    1. PROMOTER The Competition is organised by Garmin Southern Africa (Pty) Ltd (“Garmin”).
    2. DATES The Competition will run from 27 SEPTEMBER 2019 and close on 30 NOVEMBER 2019 at 12pm South African Time. One winner will be randomly drawn on 6 DECEMBER 2019 and notified telephonically.
    3. PRIZES
      1. The 1st prize winner will win a trip for two people to:
        1. Machu Picchu; or
        2. the Great Wall of China; or
        3. the Grand Canyon; or
        4. the Azores (at their choice).
      2. 5 (five) Weekly Cash prizes (in the form of a cash card or similar) to the value of R500 (five hundred rand) each (total of 50 prizes) will be drawn from the Entrants who also qualify for the 2nd entry (see point 5 below) in addition to buying a fēnix® 6 between 27 September 2019 and 30 November 2019. Prizes cannot be exchanged for cash or transferred to another person. A winner will have to collect the prize in person at a location, date and time advised by Garmin. All winners will have to produce the original documents of proof of purchase required for entry when collecting the prize. Any tax or other incidental costs in the collection or taking ownership of the prize will be for the winner’s account. The 1st prize winner must be able to travel between February and April of 2020. Winners will be requested to allow Garmin to use their image for television, radio and print media, and/or social media, however the winner shall at all times have the right to decline such request. The judges’ decision will be final and you cannot appeal it. The Judges will not enter into correspondence about their decision. If the winner does not meet the requirements set out in this document or should he/she attempt to violate any of the terms, he/she will be disqualified and/or forfeit the prize and another winner will be drawn. Garmin reserves the right to substitute the prize for one of a similar value and quality/a monetary amount in its sole discretion should the prize as advertised not be available for any reason whatsoever and/or a different form of cash in respect of the cash prizes and the winners shall have no claim against Garmin in this event. Cash card issuers may require the Entrants details to issue such card.
    4. HOW TO QUALIFY TO ENTER This Competition is open for entry by any person older than 18, in possession of a valid South African ID Document. The participant must buy at least one Garmin fēnix® 6 wearable smart-watch from a participating, authorized South African Garmin Dealer/Reseller between 27 September 2019 and 30 November 2019 and then register the product at www.chooseadventure.co.za by completing certain contact and product information before the closing date to be entered into the 1st prize draw. Products bought by way of pre-orders will also qualify if registered at the above address. The participant will be required to provide an original proof of purchase of the above product and answer questions about his eligibility. The participant understands that it will have to sign Garmin’s standard liability disclaimer on receipt of the prize. This can be requested from [email protected]. Each product purchased (as set out above) shall qualify the participant for one entry only and may qualify for a 2nd entry (only) if you comply with and can prove that you completed the below actions. Garmin accepts no responsibility for any problems or technical malfunction of any network or any late, lost or corrupted entries. Garmin and their agents are not liable for any costs incurred, responses received or any consequences of user error.
    5. HOW TO QUALIFY FOR A 2ND ENTRY Entrants who have registered at www.chooseadventure.co.za after purchasing a fēnix® 6 between 27 September 2019 and 30 November 2019 can qualify for a second entry for a 2nd chance to win the 1st Prize and are also entered into a 2nd weekly prize-drawing for a chance to win 1 of 5 weekly cash card prizes to the value of R500 (five hundred rand) each if they successfully:
      1. Share a weekly fitness activity they have completed on their Facebook page and tag Garmin using the hashtag #Garminfenix6 and
      2. The activity needs to have been logged successfully on their Garmin fēnix® 6 as well as
      3. share the activity using the Garmin Connect™ app.
    6. WHO CANNOT ENTER Directors, members, business partners, employees, and agents of Garmin and/or any of its affiliates, subsidiaries and associates, suppliers, consultants and/or their family members (life partners, spouses, parents, children or siblings) may not enter. Persons younger than 18 years old, persons who are not holders of a valid South African ID Document and/or legal entities may not enter.
    7. CLAIMING THE PRIZE IF GARMIN CANNOT GET HOLD OF YOU AFTER REASONABLE ATTEMPTS, GARMIN MAY AWARD THE PRIZE TO THE NEXT ELIGIBLE WINNER AND YOU WILL LOSE THE PRIZE. You will have no claim against Garmin if this happens. You (and your travel partner if you share your prize) must have whatever documents and permissions is required in order to accept and use the prize, including, as regards to international travel, vaccinations/medical requirements, a valid passport, all the necessary visa and travel documentation for the destination of travel, which documents and permissions it is your responsibility to obtain at your own cost, and which documents and permissions must remain valid for such minimum period after the prize date/travel date as may be required by the relevant authorities, travel insurance (optional) and transport to and from the airport. You accept the prize at your own risk.
    8. CHANGE IN THE RULES Garmin reserves the right to amend the details of the competition in its sole discretion without notice to the participants. Garmin shall however post such change at www.chooseadventure.co.za. In such event, the participant hereby waives any rights he/she may have against Garmin and acknowledge that he/she will have no recourse or claim of whatever nature and howsoever arising against Garmin or any sponsor of Garmin or the prizes related to this competition. The updated version of the rules will be available at www.chooseadventure.co.za and it is the participant’s responsibility to check them;
    9. GENERAL The Competition will be governed by South African Law. Garmin reserves the right to end or extend the competition at any time and if this happens the participant indemnifies Garmin and gives up any rights it may have in respect of this competition against Garmin, their advertising agencies, advisors, suppliers and nominated agents. The clauses of these terms are severable and should anyone be found to be unlawful it will be deleted and the remainder of the terms will stay in force. The fact that an entrant/winner may be granted extra time to comply with its obligations will not mean that Garmin is waiving any of its rights. If a participant breaches the rules in any way and/or Garmin has reason to believe that it has breached the rules, Garmin may immediately disqualify such participant. In the case of any dispute about the rules Garmin’s decision shall be final. Any personal data in relation to the participants collected shall be used solely in accordance with the current data protection laws. By entering this Competition you authorise the Promoter to collect, store and use (not share) personal information of Participants for communication or statistical purposes. Nothing in these Rules are intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the Entrants or the Promoters in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
    10. TAKE NOTE – IMPORTANT Garmin may require additional information from you if you win a prize in order to facilitate or arrange the prize. Garmin shall have no liability and the participant indemnifies Garmin from any liability for loss, damage, injury, death, or costs of any nature, arising directly or indirectly in relation to the competition, use or misuse and/or acceptance of the prize (as far as current laws permits), travel and any liability related to the trip itself, including cancellation/delayed flights. Garmin will not be responsible for any mistakes in any competition advertising. The 1st prize winner will have to agree to sign Garmin’s standard exclusion of liability in respect of travel prizes.
    11. JD Consumer Electronics and Appliances (Pty) Ltd t/a Incredible Connection and its directors, officers and employees shall not be responsible and disclaims all liability for any loss, damage (whether direct, indirect, special or consequential) and/or expense of any nature whatsoever, which may be suffered as a result of or which may be attributable, directly or indirectly, to the above mentioned promotion/competition undertaken by Garmin and your participation in same.”

     

  • HP Competition 02 October 2019

    1. Subject to terms and conditions, customers will qualify for a shopping voucher of their hoice from any Incredible Connection store or online at www.incredible.co.za when purchasing a qualifying HP product in the table below, purchased between the 15 th of September and 31 st of October 2019.

    Qualifying SKU

    Description

    Voucher Value

    6ZJ39EA

    HP Pavilion 14 I3 8145U 4GB 256GB 14IN HD WARM GOLD

    R1000 Voucher

    6ZT23EA

    HP Pavilion 14 I3 8145U 4GB 256GB FHD 14IN MAUVE

    R1000 Voucher

    6ZQ28EA

    HP Pavilion 14 I3 8145U 4GB 256GB 14IN HD SILVER

    R1000 Voucher

    6ZS45EA

    HP Pavilion 14 I3 8145U 4GB 256GB 14IN HD CERAMIC WHITE

    R1000 Voucher

    2. To take advantage of the promotion, customers must complete the online redemption form (available at www.hpbefree.co.za/incredible), attach proof of purchase in the form of the sellers’ invoice/receipt, via image/pdf attachment. Proof of order or dispatch note will not be accepted. The seller’s invoice must clearly show the customer details, HP part codes of the qualifying products purchased, the purchase price and the date of purchase. HP must receive the redemption form and supporting documents within the campaign dates.

    3. Once the redemption form and supporting documents have been submitted, the customer will receive a confirmation email. Should the customer have any queries they must email [email protected]

    4. Customers providing an incomplete redemption form will be notified via email and offered the opportunity to provide the required items within seven calendar days. If the participant still fails to comply with the terms and conditions, the shopping voucher redemption will be refused. HP will not be liable for any delay in responding outside of the seven-day timeframe.

    5. Customers will receive their selected shopping voucher within 3-5 working days from verification of submission of their shopping voucher redemption. Shopping vouchers will only be emailed through should the submission be compliant and complete.

    6. Customer will only be granted a shopping voucher upon HP´s satisfaction that the customer has fully complied with these terms and conditions and the associated instructions.

    7. The shopping voucher will not be granted to a customer who: a. has not purchased a Qualifying HP Product within the promotional period from participating retailer; and/or b. has not supplied proof of purchase; and/or c. has purchased within the campaign dates; and/or d. failed in any way to comply with these terms and conditions as determined in HP´s sole discretion.

    8. In addition to the invoice for the purchased product, HP reserves the right to request from the customer further evidence of purchase and/or ownership (e.g. photo of the serial number label, barcodes)

    9. Where this shopping voucher constitutes a taxable benefit, all tax liability lies with the recipient.

    10. By participating in this promotion, the customer is agreeing to the terms and conditions.

    11. The offer is valid only in South Africa to end users. This offer may not be combined with any other promotional offers or special pricing offered on the qualifying products.

    12. This offer is not open to employees of HP, their agents, wholesalers, resellers, retail staff, retailers, participating stockists or anyone connected with the promotion.

    13. Shopping vouchers must be claimed by the end user customer only. Retailers may not claim the shopping voucher on behalf of their customers.

    14. All documentation submitted for this promotion becomes property of HP and will not be returned. Submission of false, incorrect, misleading or fraudulent documentation may result in disqualification from this promotion and future HP promotions and may result in the submitter being subject to prosecution.

    15. HP is not responsible or liable for any technical, hardware, software, server, website, or other failures or damage of any kind to the extent that this prevents the customer from or otherwise obstructs him/her in participating in the promotion.

    16. HP may withdraw, cancel or amend, this promotion and the terms and conditions at any time without prior notice.

    17. The decisions of HP in respect of any and all aspects of the promotion will be final and binding.

    18. In the event of false, erroneous entry submitted by the customer or overpayments made by HP and subject to HP serving not less than 28 days prior written notice the customer shall repay or reimburse any such false, erroneous or overpayments and the customer shall hold HP harmless and indemnify HP from any liability, claims, damages and tax liabilities arising in such circumstances.

    19. HP shall not be liable for any loss, damage or injury of any nature howsoever caused to customers pursuant to this promotion. However, nothing in these terms shall act so as to exclude or restrict HP´s liability for death or personal injury of customer proven to be caused by HP´s negligence.

    20. If a product is returned (thus revoking the sales contract) no shopping voucher can be granted. In the case that the shopping voucher has already been issued, it must be fully paid back.

    21. HP South Africa (Pty) Ltd. 12 Autumn Road, Rivonia, Sandton.

    22. JD Consumer Electronics and Appliances (Pty) Ltd t/a Incredible Connection and its directors, officers and employees shall not be responsible and disclaims all liability for any loss, damage (whether direct, indirect, special or consequential) and/or expense of any nature whatsoever, which may be suffered as a result of or which may be attributable, directly or indirectly, to the above mentioned promotion/competition undertaken by HP and your participation in same.

  • Saints Invitational: Mecer Fundi 2-in-1 Competition

    This competition is promoted by Incredible Connection a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).

    1. 1. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
    2. 2. Competition Period:

    The competition runs from 18th October to 27th October 2019, both dates inclusive. No entries will be accepted after midnight on 27th October 2019.

    4.  Who Can Enter:

    You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    5.  Exclusions:

    Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

    6.  How to Enter:

    a)  SMS your name, email address, and cell phone number to 45210 at a cost of R1.00.

    b)  Once your SMS is received you will be entered into the competition.

    c)  Stand a chance to win a Mecer FUNDI 13.3in Notebook valued at R4,500

    7.  Number of entries per Entrant:  One Entry per person.

    8.  Entry Fee: There is no entry fee to participate in the competition.

    9.  Prize: One Mecer FUNDI 13.3in Notebook valued at R4,500

    1. Winner draw:

    10.1 The winner will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney.

    10.2 The draw will take place onthe 30th October 2019.

    10.3 Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Phone Call by the Incredible Connection Marketing Coordinator within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.

    11.  The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.

    12.The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.

    13. The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.

    14. The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.

    15. The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.

    16. No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.

    17. By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.

    18. Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.

    19. By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication

    20. By participating in this competition, you agree to all the Competition Rules set out above, without exception.

    21. A copy of these Competition Rules is made available at https://www.incredible.co.za/services/terms-and-conditions

     

  • Kia Picanto Competition

    DEFINITIONS

    • Affiliates” mean (i) any Person which, directly or indirectly is Controlled by Ozow or JD Group, or Controls Ozow or JD Group; and (ii) directors, officers, employees, agents and representatives of Ozow or JD Group. "Control", as used in the preceding sentence, means the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of a Person, whether through the ownership of voting securities, by contract or otherwise;
    • Competition” means the opportunity, during the Competition Period, for an Entrant to win one (1) brand new Kia Picanto, for a single payment (as defined in clause 10 below) on any JD Group Platforms, such single payment being completed using the Ozow Platform;
    • Competition Period” means each calendar day from 00h01, 01 November 2019 until 00h00 31 January 2020;
    • EFT” means Electronic Funds Transfer;
    • Ozow” means Ozow (Pty) Ltd (Registration no. 2013/214663/07);
    • Ozow API” means Ozow’s application programming interface, being the software and set of functions and procedures which interface with JD Group’s systems to facilitate access to the Ozow Platform;
    • Ozow Platform” means the set of functions and procedures developed by Ozow which facilitate the payment by an Entrant of a good or service on a JD Group Website Platform by means of EFT;
    • JD Group” means JD Consumer Electronics and Appliances (pty) ltd 1963/002315/07.
    • Person” means any natural person, firm, company, corporation, state or agency of a state, or any joint venture, partnership, association or incorporated or unincorporated body;
    • Prize” means one (1) brand new Kia Picanto.
    • JD Group Platforms” mean any Hi-Fi Corporation or Incredible Connection Website Platform or in-store at any Hi-Fi Corporation or Incredible Connection store;
    • Website Platforms” mean the website/s operated by Hi-Fi Corporation or Incredible Connection as well as related Hi-Fi Corporation or Incredible Connection mobi-sites and  software applications.

    RULES

    1. The Competition is sponsored by Ozow, by entering the Competition, you agree to the rules of the Competition.
    1. There are no entry fees to participate in this Competition.
    1. The entry of any natural persons into the Competition (the “Entrant”) and/or acceptance of a Prize by an Entrant in the event that a Prize is won (the “Winner”) constitutes binding acceptance of these terms and conditions on behalf of the Entrant and Winner, together with any persons with whom a prize is shared (the “Partner”).
    1. Entrants under the age of 18 must obtain permission from their parents or guardians before entering the Competition, who must approve of and consent to the Entrant’s participation in the Competition and the receipt / possession of a Prize to the extent that the Entrant becomes the Winner.
    1. The Competition is not open to –

     

    5.1  directors, members, shareholders, agents, consultants or employees of Ozow or JD Group; or

    5.2   the spouse, life partner, business partner or associate, or the natural or adopted parent,       child, or sibling, of any of the Persons specified in 5 above; or

    5.3   the suppliers of any goods or services in respect of the Competition.

    6.     An Entrant may not win a Prize if it is unlawful for Ozow to provide a Prize to an Entrant. In the event that an Entrant does win a Prize, and it is unlawful for such Entrant to win  a Prize, the Entrant concerned will forfeit the Prize.

    7.     The data costs, or any other costs, incurred by an Entrant in purchasing good services on any JD Group Website Platform in the ordinary course outside of the Competition Period will apply during the Competition Period.

    8.     It is the responsibility of all Entrants to ensure that their entry is received by Ozow prior  to the closure of the Competition. Any entries which are not received during the Competition Period will not be eligible to participate, regardless of the reason. Ozow or JD Group is not responsible for any entries which are not received by Ozow, whether timeously or at all, regardless of the cause thereof. Without limitation, Ozow, JD Group and their Affiliates are not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer hardware or software failure or malfunction, traffic congestion (whether physical, or on the Internet, telephone lines or at any service provider, web site or other device or medium), or any combination thereof, or any other technical or other problems experienced by an Entrant when entering the Competition.

    9. Ozow, JD Group and their Affiliates are not responsible for any injury or damage to an Entrant or any other Person’s computer, mobile telephone or other device used by an Entrant to enter into, or obtain any materials related to, the Competition.

    10. To enter the Competition, an Entrant should –

    10.1 deposit R200 (two hundred Rands) or more on any of the JD Group Platforms by using the Ozow Platform to make payment for such deposit during the Competition Period; and 

    10.2 an Entrant is allowed to complete as many deposits in accordance with clause 10.1 above during the Competition Period as the Entrant wishes to, and each of these completed deposits shall constitute an entry into the Competition.

    11. The Prize may not be deferred, changed or exchanged for any other item.

    12.  Ozow do not make any representations or give any warranties, whether expressly or implicitly, as to a Prize, and in particular, but without limitation, makes no representations and gives no warranty that –

    12.1  an Entrant’s entry or participation in the Competition will necessarily result in such Entrant     winning a Prize; or

    12.2  a Prize, or any aspect thereof, will meet an Entrant’s or, if applicable, an Entrant’s partner’s,    requirements, preferences, standards or expectation.

    13. One Winner will be chosen after the Competition Period within the first week of February 2020. The preliminary Winner will be determined by a panel of judges that are selected by Ozow. The Winner will be chosen by Ozow through the selection of a transaction ID by way of a random draw.  Ozow will communicate the transaction ID that has been selected to the JD Group, and the JD Group will contact the Winner by way of the contact details that the JD Group has in its possession pertaining to the Winner. Upon gaining the requisite approval from the Winner, the JD Group will provide Ozow with the Winner’s contact details in order to make the necessary arrangements regarding the Prize.   The determination made by the panel of judges concerned will be final and no correspondence will be entered into.

    14. The JD Group will attempt to make contact with the Winner at least 3 times, but if the JD   Group is unable to contact the Winner after three attempts to do so on the day of the lucky draw, such Winner will forfeit his/her prize and Ozow reserves the right to redraw such prize. If such Winner agrees to accept the Prize subject to these terms and conditions, he/she will be the Winner in the Competition. The Winner will have to forfeit the Prize (and selection of another Winner will be undertaken) if the Winner does not have in their possession all legal documents necessary to effect ownership of the Prize.

    15. Each Entrant will only be eligible to receive one Prize from the Competition after the Competition Period.

    16. Ozow may invite the Winner to be present when the Prize Winner is announced, to participate in any marketing activities of Ozow or JD Group or both, to appear in person in the electronic media and/or the print media, and/or to endorse, promote or advertise any of the goods sold or services rendered by Ozow or JD Group or both, for which no fee, royalty or other compensation will be payable. The Winner may decline such an invitation.

    17. The logistics involved for the Prize in relation to the Competition will be made within 30 (thirty) calendar days of the publication of the Winner by Ozow, or such other time period that is communicated to the Winner by Ozow.

    18. Ozow may require the Winner to provide Ozow with such additional information and documentation as Ozow may reasonably require in order to process, confirm and facilitate the Winner’s acceptance of a Prize. JD Group may facilitate the gathering of such information with Ozow. If the Winner refuses to provide Ozow with the requested information or documentation, the Winner will forfeit the Prize.

    19. Ozow reserves the right to vary, postpone, suspend, or cancel the Competition and any Prizes, or any aspect thereof, without notice at any time, for any reason which Ozow deem necessary. In the event of such variation, postponement, suspension or cancellation, Ozow agrees to waive any rights, interests and expectations that any Entrants or the Winner may have in terms of the Competition and acknowledge that no Entrant or Winner will have any recourse against Ozow, JD Group or any Affiliates.

    20. The Entrants agree that participation in the Competition, and acceptance and/or use of a Prize, or any aspect thereof, is at their own risk.

    21. Ozow, JD Group and their Affiliates will not be responsible, and disclaim all liability, for any loss, liability, injury, expense or damage (whether direct, indirect, incidental, punitive or consequential) of any nature, whether arising from negligence or any other cause, which is suffered by any Entrant’s participation in the Competition or the acceptance and/or use by an Entrant, or such Entrant’s partner or  friends (if applicable), of any Prize, or by any action taken by Ozow, JD Group in accordance with these terms and conditions. All merchants that the JD Group Website Platforms which promote this Competition are not responsible for any loss or damage whatsoever associated with this Competition in any manner.

    22. All Entrants, and in the event of an Entrant’s death, an Entrant’s family, dependants, heirs, assignees  or any other beneficiaries of an Entrant’s estate, indemnify and hold Ozow, JD Group and their Affiliates harmless against any claim by an Entrant, or an Entrant’s partner (if applicable), (whether direct, indirect, incidental, punitive or consequential) of any nature, whether arising from negligence or any other cause, relating to any injury, loss, liability, expense and/or damage which an Entrant or its partner may suffer, howsoever arising, in relation to such Entrant’s entry into the Competition and/or acceptance and/or use by such Entrant of a Prize.

    23. If an Entrant fails or, if an Entrant’s partner or friend (if applicable) fails, to comply with

    any of the terms and conditions, then without prejudice to any other remedy which

    Ozow or JD Group may have, –

    23.1 such Entrant will be automatically disqualified, and such Entrant will forfeit a Prize (in the event that such Entrant has already won a Prize);

    23.2 an Entrant and / or Winner will pay Ozow or JD Group for any loss or damage incurred by Ozow directly or indirectly as a result of (or, if applicable, a partner's) non-compliance, including all legal costs (including attorney and own client costs) which Ozow or JD Group may incur in taking any steps pursuant to an Entrant and / or Winner’s (or partner’s) non-compliance; and

    23.3 such Entrants and Winner indemnify and hold Ozow or JD Group harmless against any claim by any Person, (whether direct, indirect, incidental, punitive or consequential) of any nature, whether arising from negligence or any other cause, relating to any death, injury, loss and/or damage which may be suffered howsoever arising in relation to such Entrants’ or Winner’s failure (or that of your partner, if applicable) to comply therewith.

     

    24. These terms and conditions will be construed, interpreted and enforced in accordance with the laws of contract and dispute resolution in the Republic of South Africa.

     

    25. Ozow and the judges' decision on any matter concerning the Competition and/or arising out of these terms and conditions is final and binding on all Entrants and Winner.

     

    26. If the competition is regulated by the Consumer Protection Act, 68 of 2008, it is not intended that any provision of these terms and conditions contravenes any provision of the Consumer Protection Act and therefore all provisions of these terms and conditions must be treated as being qualified, if necessary, to ensure that the provisions of the Consumer Protection Act are complied with

    on Act are complied with

  • Black Friday Deals

    1. This is a Black Friday promotion on selected products.  This promotion is subject to the participant’s acceptance of the Terms and Conditions set out herein, and is to be read in conjunction with the terms and conditions as found at www.incredible.co.za
    2. This promotion is promoted by Incredible Connection, a brand of JD Consumer Electronics and Appliances, (Reg no.: 1963/002315/07) 
    3. Promotion: The sale of certain products discounted through the Black Friday promotion, as advertised.
    4. Promotion Period: The Promotion will be valid from 29 November 2019 to midnight 29 November 2019, from 00:00 to 24:00(“the Promotion Period”).  Incredible Connection will not be liable for any loss that you many incur as a result of the promotion being extended, both before or after the promotion period.
    5. Incredible Connection reserves the right, in their sole discretion and to the extent permitted by law, to amend these Terms and Conditions, at any time.
    6. How to qualify: Any customer who purchases certain products under the Black Friday promotion online at incredible.co.za, or at store will qualify for the promotion.
    7. This promotion is not valid for layby purchases, and cannot be used in conjunction with another promotion.
    8. Stock is limited, and Incredible Connection reserves the right to stop the promotion once each specific product has been sold. All orders are subject to stock availability and no correspondence will be entered into should stock no longer be available. Each promotional product is strictly limited to one per person.
    9. Online purchases made through several logins and using the same card will disqualify the order. Use of any other person’s login details will disqualify your order.
    10. Incredible Connection reserves the right to restrict and/or decline sales to traders and dealers.
    11. Payment must be confirmed within 30 minutes in order to secure the product. Payments not made within this time period will render the sale invalid.  A sales order will only be deemed as completed once you have completed the purchase cycle and an approved payment/order confirmation is received. Incredible Connection will confirm your purchase order with you via your specified email. By you placing a product into your shopping cart or adding a product to a wish-list does not constitute a sale nor is such products, its price nor its quantities reserved. In the event that you complete the purchase cycle for such products at a later stage Incredible Connection cannot be liable to honor any price changes.
    12. Payment methods for this promotion are limited to Credit / Debit Card, Instant EFT, Masterpass, Visa Checkout, Ucount Rewards, Discovery Miles and Pre-approved Mobicred. No EFT Cash Deposits will be allowed under any circumstances.
    13. Should you wish to purchase any television during the promotion period, the sale will only be confirmed once a valid SABC television licence check has been undertaken. In the event that you don’t have a valid television licence, or an outstanding balance, the sale will not go through until the outstanding balance has been received. We reserve the right to automatically refund you, should the payment for the TV licence not be received within the requested time. Please ensure that the name on the order correspond with the uploaded ID address as failure to do so might disqualify your order.
    14. Delivery times may be affected by the large amount of orders that are being processed.
    15. No Click and Collect option will be available for the duration of this promotion.
    16. Should BankServe go down and your order is not paid, your order will be cancelled.
    17. Incredible Connection assumes no liability whatsoever for any direct or indirect loss or damage arising from your participation in the promotion or howsoever arising (whether arising from negligence or otherwise). All customers, whilst participating in this promotion, indemnify Incredible Connection and hold Incredible Connection harmless for any loss, damage, harm or injury (whether arising from negligence or otherwise) which may be sustained as a result of any claim, costs, expense, loss or damages which may be made by any third party.
    18. Incredible Connection assumes no risk and/or liability whatsoever for any interruption in services and/or the failure of any supplier to meet any technical element of this promotion which may result in you not successfully taking up the promotion.
    19. Any purchases, which are conducted contrary to the requirements of these terms and conditions, will be cancelled and customer will be refunded should their order be cancelled/disqualified.
    20. It is your responsibility to ensure that the information provided is accurate, complete and up to date

     

  • Black Friday Deal of the Day

    1. This is a Black Friday promotion on selected products.  This promotion is subject to the participant’s acceptance of the Terms and Conditions set out herein, and is to be read in conjunction with the terms and conditions as found at www.incredible.co.za
    2. This promotion is promoted by Incredible Connection, a brand of JD Consumer Electronics and Appliances, (Reg no.: 1963/002315/07) 
    3. Promotion: The sale of certain products discounted through the Black Friday promotion, as advertised.
    4. Promotion Period: The Promotion will be valid from 29 November 2019 to midnight 29 November 2019, from 00:00 to 24:00(“the Promotion Period”).  Incredible Connection will not be liable for any loss that you many incur as a result of the promotion being extended, both before or after the promotion period.
    5. Incredible Connection reserves the right, in their sole discretion and to the extent permitted by law, to amend these Terms and Conditions, at any time.
    6. How to qualify: Any customer who purchases certain products under the Black Friday promotion online at incredible.co.za, or at store will qualify for the promotion.
    7. This promotion is not valid for layby purchases, and cannot be used in conjunction with another promotion.
    8. Stock is limited, and Incredible Connection reserves the right to stop the promotion once each specific product has been sold. All orders are subject to stock availability and no correspondence will be entered into should stock no longer be available. Each promotional product is strictly limited to one per person.
    9. Online purchases made through several logins and using the same card will disqualify the order. Use of any other person’s login details will disqualify your order.
    10. Incredible Connection reserves the right to restrict and/or decline sales to traders and dealers.
    11. Payment must be confirmed within 30 minutes in order to secure the product. Payments not made within this time period will render the sale invalid.  A sales order will only be deemed as completed once you have completed the purchase cycle and an approved payment/order confirmation is received. Incredible Connection will confirm your purchase order with you via your specified email. By you placing a product into your shopping cart or adding a product to a wish-list does not constitute a sale nor is such products, its price nor its quantities reserved. In the event that you complete the purchase cycle for such products at a later stage Incredible Connection cannot be liable to honor any price changes.
    12. Payment methods for this promotion are limited to Credit / Debit Card, Instant EFT, Masterpass, Visa Checkout, Ucount Rewards, Discovery Miles and Pre-approved Mobicred. No EFT Cash Deposits will be allowed under any circumstances.
    13. Should you wish to purchase any television during the promotion period, the sale will only be confirmed once a valid SABC television licence check has been undertaken. In the event that you don’t have a valid television licence, or an outstanding balance, the sale will not go through until the outstanding balance has been received. We reserve the right to automatically refund you, should the payment for the TV licence not be received within the requested time. Please ensure that the name on the order correspond with the uploaded ID address as failure to do so might disqualify your order.
    14. Delivery times may be affected by the large amount of orders that are being processed.
    15. No Click and Collect option will be available for the duration of this promotion.
    16. Should BankServe go down and your order is not paid, your order will be cancelled.
    17. Incredible Connection assumes no liability whatsoever for any direct or indirect loss or damage arising from your participation in the promotion or howsoever arising (whether arising from negligence or otherwise). All customers, whilst participating in this promotion, indemnify Incredible Connection and hold Incredible Connection harmless for any loss, damage, harm or injury (whether arising from negligence or otherwise) which may be sustained as a result of any claim, costs, expense, loss or damages which may be made by any third party.
    18. Incredible Connection assumes no risk and/or liability whatsoever for any interruption in services and/or the failure of any supplier to meet any technical element of this promotion which may result in you not successfully taking up the promotion.
    19. Any purchases, which are conducted contrary to the requirements of these terms and conditions, will be cancelled and customer will be refunded should their order be cancelled/disqualified.
    20. It is your responsibility to ensure that the information provided is accurate, complete and up to date

     

  • Dell G5 i5 9300HQ 8 128 1TB GTX 1650 Competition

    This competition is promoted by Incredible Connection a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).

    1. 1.       This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
    2. 2.       Competition Period:

    The competition runs from 11th November to 31st January 2020, both dates inclusive. No entries will be accepted after midnight on 30th November 2019.

    4.  Who Can Enter:

    You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    5.  Exclusions:

    Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

    6.  How to Enter:

    1.  You have had to have purchased the product you are reviewing online at www.incredible.co.za

    2.  Review the product online at www.incredible.co.za. Once you have reviewed the product, you will automatically go into the draw for the period in which you made the review.

    3.  Each month, all reviews received during that month will be eligible for winning the prize. The first month runs from 11 November to 30 November, the second month runs from 1 December 2019 to 31 December and the third month runs from 1 January to 31 January 2020.

    7.  Number of entries per Entrant:  One Entry per person.

    8.  Entry Fee: There is no entry fee to participate in the competition.

    9.  Prize: Three Dell G5 i5 9300HQ 8 128 1TB GTX 1650 valued @ R16999. One Dell G5 will be given away each month.

    1. Winner draw:

    10.1     The winner will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney.

    10.2    The draw will take place onthe 05th December 2019; 06th January 2020 and 05th February 2020.

    10.3   Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Phone Call by the Incredible Connection Marketing Coordinator within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.

    11.  The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.

    12.  The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.

    13.  The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.

    14.  The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.

    15.  The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.

    16.  No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.

    17.  By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.

    18.  Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.

    19.  By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication

    20.  By participating in this competition, you agree to all the Competition Rules set out above, without exception.

    21.  A copy of these Competition Rules is made available at https://www.incredible.co.za/services/terms-and-conditions

  • Computer CORE i3, i5 OR i7 Promotion

    1. This promotional offer is subject to your acceptance of the Terms and Conditions set out herein.
    2. You acknowledge that you have read and understand these Terms and Conditions.  These Terms and Condition will govern the redemption of the offer from any Incredible Connection store.
    3. This promotion is promoted by Incredible Connection, trading under JD Consumer Electronics and Appliances (Pty) Ltd whereby when you purchase a selected Core i3, i5 or i7 Computer during the promotion period, you will receive a R1000.00 holiday voucher and a R500.00 Mangwanani Spa Voucher (the Offer).
    4. Promotion Period: The Promotion will run from 15 November 2019 to 24 November 2019. No purchases will be accepted after midnight on 24 November 2019 (“The Promotion Period”).
    5. This Offer is only available in-store or online at www.incredible.co.za.
    6. The Offer is only applicable to one product per customer. (Remove this)
    7. Incredible Connections reserves the right, in its sole discretion and to the extent permitted by law, to amend these Terms and Conditions, at any time.
    8. How to qualify: Purchase a selected Computer from an Incredible Connection, during the promotion period, register the 3 year warranty on our website and you will receive one R1000.00 holiday voucher from Endless Holidays –terms and conditions below, and one R500.00 Mangwanani Spa Voucher – terms and conditions below
    9. The Company assumes no liability whatsoever for any direct or indirect loss or damage arising from your participation in Offer or howsoever arising (whether arising from negligence or otherwise). All customers, whilst participating in this Offer, indemnify Incredible Connection and hold Incredible Connection harmless for any loss, damage, harm or injury (whether arising from negligence or otherwise) which may be sustained as a result of any claim, costs, expense, loss or damages which may be made by any third party.
    10. Incredible Connection assumes no risk and/or liability whatsoever for any interruption in services and/or the failure of any supplier to meet any technical element of this Offer which may result in you not successfully taking up the Offer.
    11. This Offer cannot be used in conjunction with any other promotional offer.

    R1000 Holiday Voucher T’s and C’s

    • Customer to logon to Endless Holidays website (www.endlessholidays.co.za) and make their booking on selected inventory. Inventory may be limited to promotional availability.
    • Enter the voucher code upon check out and the value of the voucher will be deducted off the overall spend.
    • A booking confirmation will be issued and these booking confirmations need to be taken to the venue and presented on check-in.
    • Promoters are not responsible for travel expenses to and from the venue; all meals / drinks during the stay are not included in the package and are for the customer’s account. Any leisure activities are excluded from the offer.
    • Partner terms and conditions apply
    • Bookings need to be made 1 month from redemption, travel dates will be available for bookings of up to 6 months from redemption
    • The discount voucher will only be applicable on a booking of a minimum of two nights

    R500 Mangwanani SPA Voucher

    • Bookings must be made and paid for prior to arrival.
    • The reward voucher is valid for 1 (one) month from date of receipt.
    •  R500 Voucher is redeemable on Standard Packages and Individual Treatments only and excludes Products & Special Offers.
    •  The above vouchers are not redeemable on any special offers
    •  Package Vouchers cannot be used for payment
    •  All of the above are subject to availability
    •  Offers not available at Mangwanani Beverly Hills and Mangwanani Palazzo
    • Mangwanani has a strict no refunds policy
    • Cancellation of bookings or no show will result in a 100% forfeit of the full booking value
    • Rescheduling 5 days before your booking will carry a 10% administration fee, which is payable when rescheduling
    • Rescheduling 3 days before your booking will carry a 25% administration fee, which is payable when rescheduling
    • Rescheduling within 3 days of your booking will result in 100% forfeit of the booking value
    • Cannot be used in conjunction with any other special offer
    • Vouchers cannot be purchased for special offers
    • Offer not applicable for existing bookings
    • Not applicable for groups of more than 10
    • Vouchers cannot be exchanged for cash

     

  • Cyber Monday Deals

    1. This is a Cyber Monday promotion on selected products.  This promotion is subject to the participant’s acceptance of the Terms and Conditions set out herein, and is to be read in conjunction with the terms and conditions as found at www.incredible.co.za
    2. This promotion is promoted by Incredible Connection, a brand of JD Consumer Electronics and Appliances, (Reg no.: 1963/002315/07) 
    3. Promotion: The sale of certain products discounted through the Cyber Monday promotion, as advertised.
    4. Promotion Period: The Promotion will be valid on 2 December 2019 only (“the Promotion Period”).  Incredible Connection will not be liable for any loss that you many incur as a result of the promotion being extended, both before or after the promotion period.
    5. Incredible Connection reserves the right, in their sole discretion and to the extent permitted by law, to amend these Terms and Conditions, at any time.
    6. How to qualify: Any customer who purchases certain products under the Cyber Monday promotion online at incredible.co.za will qualify for the promotion.
    7. This promotion is not valid for layby purchases, and cannot be used in conjunction with another promotion.
    8. Stock is limited, and Incredible Connection reserves the right to stop the promotion once each specific product has been sold. All orders are subject to stock availability and no correspondence will be entered into should stock no longer be available. Each promotional product is strictly limited to one per person.
    9. Online purchases made through several logins and using the same card will disqualify the order. Use of any other person’s login details will disqualify your order.
    10. Incredible Connection reserves the right to restrict and/or decline sales to traders and dealers.
    11. Payment must be confirmed within 30 minutes in order to secure the product. Payments not made within this time period will render the sale invalid.  A sales order will only be deemed as completed once you have completed the purchase cycle and an approved payment/order confirmation is received. Incredible Connection will confirm your purchase order with you via your specified email. By you placing a product into your shopping cart or adding a product to a wish-list does not constitute a sale nor is such products, its price nor its quantities reserved. In the event that you complete the purchase cycle for such products at a later stage Incredible Connection cannot be liable to honor any price changes.
    12. Payment methods for this promotion are limited to Credit / Debit Card, Instant EFT, Masterpass, Visa Checkout, Ucount Rewards, Discovery Miles and Pre-approved Mobicred. No EFT Cash Deposits will be allowed under any circumstances.
    13. Should you wish to purchase any television during the promotion period, the sale will only be confirmed once a valid SABC television licence check has been undertaken. In the event that you don’t have a valid television licence, or an outstanding balance, the sale will not go through until the outstanding balance has been received. We reserve the right to automatically refund you, should the payment for the TV licence not be received within the requested time. Please ensure that the name on the order correspond with the uploaded ID address as failure to do so might disqualify your order.
    14. Delivery times may be affected by the large amount of orders that are being processed.
    15. No Click and Collect option will be available for the duration of this promotion.
    16. Should BankServe go down and your order is not paid, your order will be cancelled.
    17. Incredible Connection assumes no liability whatsoever for any direct or indirect loss or damage arising from your participation in the promotion or howsoever arising (whether arising from negligence or otherwise). All customers, whilst participating in this promotion, indemnify Incredible Connection and hold Incredible Connection harmless for any loss, damage, harm or injury (whether arising from negligence or otherwise) which may be sustained as a result of any claim, costs, expense, loss or damages which may be made by any third party.
    18. Incredible Connection assumes no risk and/or liability whatsoever for any interruption in services and/or the failure of any supplier to meet any technical element of this promotion which may result in you not successfully taking up the promotion.
    19. Any purchases, which are conducted contrary to the requirements of these terms and conditions, will be cancelled and customer will be refunded should their order be cancelled/disqualified.
    20. It is your responsibility to ensure that the information provided is accurate, complete and up to date
  • Canon South Africa Printers Cashback Promotion 2019

    1. PROMOTIONAL PRODUCTS, PARTICIPATING RETAILERS, PROMOTIONAL PERIOD AND PARTICIPANTS

    1.1. This promotion is only available on purchases made of any of the products listed below (the “Promotional Products”) within South Africa between Sunday 1st December 2019 and Saturday 29th February 2020 inclusive (the “Promotional Period”). All other products are excluded.
    1.2. All Participants must be aged 18 or over and must be a South African resident.
    1.3. All Participants are deemed to have agreed to be bound by these terms and conditions.
    1.4. Purchases of second hand, refurbished or reconditioned products, or products which are counterfeit or infringe the intellectual property rights of the Canon group of companies in any way (for example, including but not limited to parallel or “grey” products) will not qualify under this promotion.

    PROMOTIONAL PRODUCTS

    Product

    Amount in ZAR

    PIXMA G1411

    R 500

    PIXMA G2411

    R 350

    PIXMA G3411

    R 400

    PIXMA G4411

    R 700

    MAXIFY MB2140

    R 200

    MAXIFY MB2740

    R 300

    MAXIFY MB5140

    R 400

    MAXIFY MB5440

    R 500

    PIXMA PRO-100S

    R 1,000

    PIXMA PRO-10S

    R 1,500

    imagePROGRAF PRO-1000

    R 2,000

    GM2040

    R 800

    PIXMA G5040

    R 900

    PIXMA G6040

    R 1000

    i-SENSYS MF113

    R 300

    i-SENSYS MF237W

    R 300

    MF635/MF645Cx

    R 500

     2. HOW TO PARTICIPATE

    2.1. To enter the cashback promotion, the Participant must purchase a Promotional Product from a Participating Retailer during the Promotional Period. Sunday 1st December 2019 and Saturday 29th February 2020.

    2.2. The consumer of the purchased product must submit a valid claim online between 00.00 on Sunday 1st December 2019 and midnight on Tuesday 31st March 2020.
    2.3. Claims must be submitted by fully and correctly completing (including specifying a valid EEA product serial number) a claim form online, at https://canon-south-africa-cashback-2019-2020.sales-promotions.com/
    2.4. While submitting a claim online, participants will need to scan and upload the original receipt.   Participants will then receive an email confirming that their claim has been received. If you do not receive a confirmation email within 24 hours of processing your claim, or do not have access to a computer, please contact [email protected]
    2.5. The Promotional Products are subject to availability while stocks last. Canon will not be liable for the failure of retailers to fulfil orders of Promotional Products during the Promotional Period.
    2.6. Canon will not process any claims received after the closing date midnight of Tuesday 31st March 2020. Canon will not process claims which are in its opinion incomplete or illegible. Canon will not be responsible for claims delayed or not successfully received. 
    2.7. A consumer may only claim up to a maximum of 6 promotional items during the Promotional period.  Only one claim per promotional item may be made.
    2.8. A customer may only claim once per promotion item bought, based on the specific serial number.
    2.9. Dealers and resellers of Canon Products are not legible for Cash back
    2.10. This promotion cannot be redeemed in conjunction with any other promotion – unless specifically allowed within the T&C’s of the other promotion

     3. CASHBACK

    3.1. Participants will receive Cashback in the amounts shown for purchases of Promotional Products.
    3.2. Upon receipt and verification of the claim, Canon will arrange for a direct BACS transfer payment to the Participant’s bank account. No alternative arrangement will be entered into and no cash or cheque will be provided.
    3.3. Canon will endeavor to transfer via BACS within 4-6 weeks of receipt of a complete and valid claim.
    3.4. Only one BACS payment will be issued per valid claim.
    3.5. If you are South Africa VAT registered and you receive a cashback, it may reduce the taxable value of your purchase and so you may need to reduce your input tax accordingly.

    4. THE PROMOTER

    4.1. The promoter is Canon South Africa Pty. Ltd. 1st Floor , Block C , Southdowns Office Park , Southdowns , Centurion ( Reg No. 1999/21667/07 _ Vat # 4940185293 ).

    5. DISCLAIMERS

    5.1. To the fullest extent permitted by law, Canon shall not be liable for any loss, damage or injury of any nature howsoever caused, sustained by any Participant under this promotion. However, nothing in these rules shall have the effect of excluding or restricting Canon’s liability for personal injury or death caused by the proven negligence of Canon’s employees or agents.
    5.2. Canon reserves the right to void, amend, and/or change this promotion at any time without incurring any liability whatsoever.
    5.3. Canon reserves the right to audit any claims to ensure compliance with these terms and conditions and to request additional information and supporting documents. Canon reserves the right to exclude claims and/or Participants if it suspects that the promotion is being abused in any way. Canon’s decisions in relation to the promotion are final and no correspondence will be entered into.

    6. DATA


    6.1. Any personal data submitted to us will be processed by Canon South Africa Pty. Limited, its agents or associated group companies for the purpose of administering this Promotion and, if applicable, for marketing purposes – in cases when Participants have opted-in to receive marketing communication from Canon. For further details of how we use your data when you opt-in for marketing purposes, please see our Consumer Privacy Policy 
    6.2. If Participants do not wish for their contact information to be used for marketing purposes or to enable Canon to contact them in future regarding similar promotions, they should NOT check the relevant “opt-in” box when completing the claim form.
    6.3. The personal data provided is held securely and may be transferred on a secure server outside the EEA.

    JD Consumer Electronics and Appliances (Pty) Ltd t/a Incredible Connection and its directors, officers and employees shall not be responsible and disclaims all liability for any loss, damage (whether direct, indirect, special or consequential) and/or expense of any nature whatsoever, which may be suffered as a result of or which may be attributable, directly or indirectly, to the above mentioned promotion/competition undertaken by Canon and your participation in same.

  • Spotify Swag Bag & Voucher Competition

    This competition is promoted by Incredible Connection a Division of JD Consumer Electronics and Appliances (Pty) Ltd (Reg No. 1963/002315/07), a brand of Pepkor Trading (Pty) Ltd (Reg. No. 1958/003362/07) (“the Promoter”).

    1.  This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.

    2.  Competition Period:

    The competition runs from 9th December to 23rd December 2019, both dates inclusive. No entries will be accepted after midnight on 23rd December 2019.

    3.  Who Can Enter:

    You are entitled to participate in this competition if you are a natural person 18 years or older, who is either a South African citizen or carries a valid work permit. The Promoter reserves the right, at any time, to verify the validity of participants (including but not limited to a participant’s identity, and age) and to reject any participant who has not complied with these Terms and Conditions. Errors and omission may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    4.  Exclusions:

    Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.

    5.  How to Enter:

    a)  Go to the Incredible Connection Facebook competition post and provide us with your answer to the question below:  Name the steps required to redeem a Spotify Premium Prepaid Card  

    b)  Once your comment is posted you will be entered into the competition (It is within the Promoters sole discretion to disqualify any participant who posts any inappropriate comment or uses inappropriate language on the Facebook competition post)

    c)  Once your comment is posted you will be entered into the competition.

    6.  Number of entries per Entrant: One Entry per person.

    7.  Entry Fee: There is no entry fee to participate in the competition.

    8.  1 of 30 Spotify Swag Bags and a 3 Month Spotify Voucher combo valued at R3000 each*

    9.  Winner draw:

    9.1  The 30 winners will be chosen randomly under the supervision of an independent accountant, registered auditor, attorney.

    9.2  The draw will take place onthe 6th January 2020

    9.3  The Prize will be couriered to each winner so your delivery address detail will be required to fulfill the delivery. The delivery will be completed by a third party courier service.   

    9.4  Should the competition draw be postponed to another date for any reason whatsoever, the new draw date will be published on the website cited below, within 4 (four) days after the original draw date. The random entry drawn will be independently audited by an independent accountant, registered auditor, attorney or advocate to establish whether it meets the competition qualifying criteria and if so that entrant will be the competition winner (the “winner”), subject to us being able to contact that winner. If the qualifying criteria are not met further random draws will take place until a randomly selected valid entry meets the eligibility criteria. The winner will be notified by Phone Call by the Incredible Connection Marketing Coordinator within 48 hours of the random draw taking place. The Promoter will attempt contact with the winner at least 3 times, but if the Promoter is unable to contact the winner within two days after the first attempt, through no fault of the Promoter, the prize will be awarded to the next eligible winner. The winner will be announced on the promoter’s webpage as cited below.

    10.  The winner may be asked to participate in marketing activities, including by having his/her photograph taken, but he/she will be entitled to decline to do so.

    11.  The prize is exclusively for the benefit of the winner and is neither transferable nor exchangeable for cash or otherwise. The prize must be taken up within 3 (three) weeks after the winner has been announced.

    12.  The winner will be required to complete a declaration acknowledging receipt of the price and that he/she is not connected to the Promoter as stipulated in clause 5 above.

    13.  The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this competition in its sole discretion at any time without prior notice or liability. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants of this competition agree that the Promoter will, subject to prevailing law, have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the prize, or from participation in this competition. The laws of the Republic of South Africa govern this competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Rules shall remain in force. Any violation of these Competition Rules will result in the immediate disqualification of the transgressing participant from the competition.

    14.  The Promoters decision is final, and no correspondence will be entered into. This promotion is in no way sponsored, endorsed or administered by or associated with Facebook.

    15.  No liability shall lie on the Promoter in favour of any participant, winner (s) and/or third party arising from such cancellation, suspension or termination. Therefore the participant waives his/her right which they may have against the Promoter and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against the Promoter.

    16.  By entering into any competition, you consent to the Promoter sending you promotional material during and after the promotion period, in accordance with the Protection of Personal Information Act.

    17.  Participants of this promotion are voluntarily providing their personal information to the Promoter, its associated agencies and the third party service providers running the promotion in conjunction with the Promoter.

    18.  By entering this competition, participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information of participants for communication or statistical purposes. Participants are entitled to decline any marketing communication and inform the Promoter in writing should the participant wish to be removed from all communication

    19.  By participating in this competition, you agree to all the Competition Rules set out above, without exception.

    20.  A copy of these Competition Rules is made available at https://www.incredible.co.za/services/terms-and-conditions


    *Do the bags have a value? How many 3 month combo’s are been given away? Is the combo valued at R3000 each

    Or is the bag and the voucher given away to get 30 people?