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Questions & Answers

You asked and we will answer

Why is my credit card payment not going through?

Check that the card number, card name and expiry date is entered exactly as it is on the front of your card. Check that your 3 digit CVC number on the back of the card is also entered correctly. If you are still having problems please Contact Us.

What is your returns policy?

You can exchange or return almost anything within 14 days of your purchase, just make sure that it's in original condition and remember to include the original packaging. If you'd like your money back, we can arrange that too - just read our Returns Policy. Copyright laws say that we can't accept returns of licensed software or games, unless they're defective of course. In certain cases, a handling fee may be charged to get your product back to us.

Where do you deliver?

We deliver anywhere in South Africa.

Where is my order? How can I track the status of my order?

You can track the status of your order in your account any time.

  • Sign in to your account using your email address and password
  • Select Track my Order
  • Add your order number and the details will appear

Customer benefits of using click and collect
  • You choose when to collect your items in one of our stores. No need to wait for a delivery.
  • Click and collect is a very convenient, cost free way of shopping – no delivery fees will be charged.
  • The item is not in your closest store? Find a store that has stock and click and collect there.
  • Click and Collect allows you to inspect the goods before you leave the store.

How does click and collect work.
  • First see if your selected store has stock using the Stock and Store Availability function
  • Add your item to the cart
  • Select Click and Collect as your deliver method
  • Select a store for the store list dropdown
  • Continue on to Payment
  • Pay for your goods and you are ready to collect in your selected store