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Online Account

Your Questions. Our Answers.

As a first time user, how do I register with Incredible Connection Online?

To register as an Incredible Connection Online user, create a profile using your:

  • Name
  • Surname
  • Email Address
  • Password
  • Re-enter Password (show Password)
  • Cellphone Number

How do I buy something from Incredible Connection Online?

  • Find the items you wish to buy by using the search boxes that appear on every page or by browsing the relevant department
  • When you find an item you like, click on the Add to Cart button
  • Keep searching until you found all the items you need and remember to click the Add to Cart button
  • When you finished shopping and need to check out, follow these steps:
    • Click on the ‘proceed to checkout’ button.
    • Your product list will appear. Select the products you wish to buy and click on the checkout button.
    • You will now be prompted to log in or register if you haven’t done so before.
    • Select your delivery method and click on the continue button.
    • Select your delivery address or create a new delivery address.
    • Select your payment method, and click on the ‘buy now’ button.
    • Click on ‘proceed’ if you are ready to complete the payment process
    • A complete order summary will now display with all the details of your order. Please ensure that all information, including your delivery details is absolutely correct.

I want to manage my Incredible Connection Online account

You can sign in to your Incredible Connection Online account at any time using your:

  • Email Address
  • Password

You can update your details, delivery details, email address and many more by logging into your personal account

What if I forget my password?

Forgot Your Password?

No problem. You can reset your password now.

  • Click on the Forgot password button
  • Enter a valid email address
  • A secure link will be sent to your email address
  • Click on the link and select a new password
Change Your Password

It's a good idea to change your password periodically. You can change your password on your Incredible Connection Online account overview page.

To change your password:

  • Sign in to your account using your email address and password
  • Go to your Account Overview page
  • Go to the Profile section and select password
  • Change your password
  • You can begin using your new password immediately.

How do I update my Email address?

You can update your email address in your account any time.

Here's how:

  • Sign in to your account using your email address and password

  • Select Account Overview

  • Go to the Profile section and select Email Address

  • Update your Email address

How do I sign up for your newsletters?

You can sign up for our newsletter from any page of the Incredible Connection Online pages.

Look for the Sign Up to a newsletter and supply us with:

  • Valid email address

You will now have access to the most up to date information regarding trends, specials and promotions

 

How do I use an Incredible Connection Gift Card? (Online coming soon!)

You can use an Incredible Connection Gift Card at any Incredible Connection store.

To use your Incredible Connection Gift Card for instore purchases:

  • At the point of purchase, supply your Gift Card to the Cashier

  • If the balance on your card is sufficient, you will receive a receipt

  • If the balance is only used as part payment, you will be prompted to choose another payment method

Keep your gift card until you receive your order and are sure you're satisfied with it. If you return or cancel items that you paid for using a gift card, the amount charged to the gift card will be refunded onto the gift card.

What if I lose my Incredible Connection Gift Card?

We can replace the remaining balance on a lost, stolen or damaged gift card, as long as you have the original purchase receipt. Please visit any Incredible Connection Store for this.

What if I return items bought with my Incredible Connection Gift Card?

You can return items purchased with gift cards in accordance with our Return & Exchange Promise. The return amount will be credited to your gift card within 24 hours of the time we receive it. If you no longer have the gift card, visit any Incredible Connection store to request a new one.

How do I use or redeem a digital promotional voucher or coupon?

You can use an Incredible Connection digital promotion voucher or coupon only at Incredible Connection Online.

To use your Incredible Connection Digital promotion voucher or coupon:

  • Sign in to your personal account using your email address and password

  • Shop in the usual manner by adding your selected products to cart

  • At Checkout, select the payment method as Incredible Connection digital promotion voucher or coupon

  • You will be prompted to supply the Incredible Connection voucher or coupon code as it appears on the voucher or coupon

  • If the balance of the voucher or coupon is sufficient, you will receive a receipt

  • If the balance is only used as part payment, you will be prompted to choose another payment method

How do I change my delivery Information?

You can update your delivery address in your account any time.

Here's how:

  • Sign in to your account and select Account Overview

  • Go to the Profile section and select Delivery Addresses

Where is my order?

You can track the status of your order in your account any time.

  • Sign in to your account using your email address and password

  • Select Track my Order

  • Add your order number and the details will appear

How do I view my order history?

You can view your order history in your account at any time.

  • Sign in to your account using your email address and password

  • Select Order History

  • Select the relevant time frame or you can choose to view all

How do I check my Incredible Connection Gift Card Balance? (Online coming soon!)

You can check your gift card balance at any Incredible Connection store.

Check your Incredible Connection Gift Card balance at any Incredible Connection store

  • Show your Incredible Connection Gift Card to any of the friendly cashiers

  • A till slip will be printed with the balance of the card displayed

How do I start and manage my Wishlist?

You can start and manage an Incredible Connection Online Wishlist at any time.

To start adding products to your wishlist:

  • Sign in to your personal account using your email address and password

  • Select items in the usual manner

  • Click on the Add to wishlist button

  • You can move items between your Cart and wishlist as often as you want

What if my items are damaged, faulty or incorrectly delivered?

Incorrect items or quantity delivered

Should the incorrect items or quantity of items be delivered to you, you need to notify Incredible Connection immediately so that we can rectify the situation.

You can choose to notify us by:

We will get someone to uplift the incorrect items and replace them with the correct items at no additional charge to you

Damaged or faulty items delivered

Should the items you receive be damaged or faulty, you need to notify Incredible Connection within 24 hours of delivery.

You can choose to notify us by:

We will get someone to uplift the damaged or faulty items and replace them with the correct items at no additional charge to you