As a first time user, how do I register with Incredible Connection Online?
How do I buy something from Incredible Connection Online?
I want to manage my Incredible Connection Online accountYou can sign in to your Incredible Connection Online account at any time using your:
You can update your details, delivery details, email address and many more by logging into your personal account
What if I forget my password?Forgot Your Password?
No problem. You can reset your password now.
It's a good idea to change your password periodically. You can change your password on your Incredible Connection Online account overview page.To change your password:
How do I update my Email address?
You can update your email address in your account any time.Here's how:
How do I sign up for your newsletters?
You can sign up for our newsletter from any page of the Incredible Connection Online pages.Look for the Sign Up to a newsletter and supply us with:
You will now have access to the most up to date information regarding trends, specials and promotions
How do I use an Incredible Connection Gift Card? (Online coming soon!)
You can use an Incredible Connection Gift Card at any Incredible Connection store.To use your Incredible Connection Gift Card for instore purchases:
Keep your gift card until you receive your order and are sure you're satisfied with it. If you return or cancel items that you paid for using a gift card, the amount charged to the gift card will be refunded onto the gift card.
What if I lose my Incredible Connection Gift Card?
We can replace the remaining balance on a lost, stolen or damaged gift card, as long as you have the original purchase receipt. Please visit any Incredible Connection Store for this.
What if I return items bought with my Incredible Connection Gift Card?
You can return items purchased with gift cards in accordance with our Return & Exchange Promise. The return amount will be credited to your gift card within 24 hours of the time we receive it. If you no longer have the gift card, visit any Incredible Connection store to request a new one.
How do I use or redeem a digital promotional voucher or coupon?
You can use an Incredible Connection digital promotion voucher or coupon only at Incredible Connection Online.To use your Incredible Connection Digital promotion voucher or coupon:
How do I change my delivery Information?
You can update your delivery address in your account any time.Here's how:
Where is my order?
You can track the status of your order in your account any time.
How do I view my order history?
You can view your order history in your account at any time.
How do I check my Incredible Connection Gift Card Balance? (Online coming soon!)
You can check your gift card balance at any Incredible Connection store.
Check your Incredible Connection Gift Card balance at any Incredible Connection store
How do I start and manage my Wishlist?
You can start and manage an Incredible Connection Online Wishlist at any time.To start adding products to your wishlist:
What if my items are damaged, faulty or incorrectly delivered?
Incorrect items or quantity delivered
Should the incorrect items or quantity of items be delivered to you, you need to notify Incredible Connection immediately so that we can rectify the situation.
We will get someone to uplift the incorrect items and replace them with the correct items at no additional charge to you
Damaged or faulty items delivered
Should the items you receive be damaged or faulty, you need to notify Incredible Connection within 24 hours of delivery.
We will get someone to uplift the damaged or faulty items and replace them with the correct items at no additional charge to you