Subject: Important information regarding your incredible.co.za or hificorp.co.za warranty registration information
We wish to inform you of a minor software defect identified on our incredible.co.za and hificorp.co.za websites. This was immediately addressed upon identification.
After a system update, we discovered a temporary software defect/bug on our warranty registration page. In order to improve your customer experience whilst being logged into your account, relevant data fields are pre-populated with your information. Due to the bug, you may have seen the fields on the warranty registration page pre-populated with the information of another user. This data included very limited personal information - name, surname, cellphone number, and address. Due to the nature of the incident, the identity of the unauthorised person(s) cannot be determined.
This defect was limited to the display of information on this specific page and not the system in general. The visible information excludes financial information, usernames or passwords.
Our development team has already addressed the defect. We have found no evidence that any misuse of information has occurred.
In general, we urge you to be vigilant for phishing attempts. Be cautious of unsolicited emails, messages, or phone calls asking for personal information. Legitimate organisations will not request this information via unsecure channels. Do not click on any suspicious links. Only provide personal information when there is a legitimate reason to do so.
We regret any confusion or concern this may have caused. We value the trust you place in us, and we are committed to maintaining the highest levels of safety and security of our customers' information.
Should you have any questions or require assistance, please do not hesitate to contact our information officer at [email protected]