FREQUENTLY ASKED QUESTIONS
These are some of the first concerns people have when their electronic equipment is lost, stolen or damaged:
Q: Will my goods be replaced or repaired?
A: Your goods will, at the sole discretion of Abacus, be repaired if financially feasible or replaced if not.
Q: If replaced, will my goods be replaced with one of the same capability and/or value?
A: Yes, it will be replaced with the same or a similar product.
Q: How quickly will the claim be processed?
A: We know your electronic equipment is an indispensable item. Claims submitted with all supporting documentation will be processed by Abacus within 5 days from the date upon which all claim documentation is received. In the case of repairs, this turnaround time excludes the actual repair by the appointed agent.
Q: Will I have to fill out a lot of paperwork if I need to claim?
A: No, only 1 (one) form. The claims process is simple and easy. It can also be done on the phone through our call centre.
Q: How many times can I claim?
A: Total loss: once and repair: 3 (three) times