My PassportTM Ultra
Portable Storage Next-generation portable storage, backup and security.
My Passport Ultra can be trusted to help safeguard your private files. Set an optional password, that only you know, to activate 256-bit AES hardware encryption to add an extra layer of security. Combined with our automatic backup software, it’s easier than ever to have a backup plan that fits your life.
Trust My Passport Ultra to help protect your precious memories and confidential files. You can set an optional password to activate 256-bit hardware encryption and add a extra layer of security for your private files. Because it’s hardware-based encryption, it won’t impact the speed of your transfers or slow down your computer.
Huge capacity in the palm of your hand
With 3 TB of storage, you can take your all your photos, videos and music with you wherever you go.
Powerful, smart backup software
With WD Backup™, our most powerful backup software yet, it’s easier than ever to use and requires minimal system resources while it’s running. Set a backup schedule to automatically safeguard your files on a schedule that fits your life. It can also back up to your Dropbox account to provide another level of file protection.
Sleek design with high capacity
With extreme capacities in the palm of your hand, My Passport Ultra is an ideal companion for your laptop or compatible tablets. Available in a range of exciting colors, you can find your favorite and complement your lifestyle.
Ultra-fast transfer rates
The power of USB 3.0 lets you access and save files in blazing-fast speed. Best of all, no separate power supply is needed.
Works great with Windows
Formatted NTFS to work right out of the box with Windows. Download the free Windows 8 app to easily discover the digital media stored on your My Passport Ultra drive. Can also be reformatted to work with Mac OS X.
You’re in control
Configure, manage and diagnose your drive with WD Drive Utilities. Run drive diagnostics, erase and format your drive, register your drive and more.
WD knows your data is important, so we build our drives to demanding requirements for durability, shock tolerance and long-term reliability
|Hard Drive Capacity||3000 GB|
|Colour of product||Blue|
Delivering your online order
This service is available throughout South Africa and delivery will be affected between 24 to 72 hours, (Monday to Friday, excludes weekends and public holidays) on condition that your order is placed and payment as well as your order confirmation is received before 12h00. This depends on origin and destination. A further delay of up to 24 hours may be experienced on shipments to or from an Outlaying Delivery Areas.
What will Delivery cost?
At this stage, all deliveries are free of charge
What is the delivery time frames?
Delivery service timeframes will commence upon payment confirmation being received (unless supporting documents are requested i.e. in the case of the verification of TV License, a copy of an I.D will be requested).
Delivery periods will generally be effected within the selected delivery type timeframe, after collection from point of dispatch and between Major Centers from Monday to Fridays
We deliver on Monday to Friday from 08h00 to 17h00 to both business and residential addresses.
No deliveries on a Saturday and Sunday and any Public Holiday.
If you place your order before 12h00 on a Friday, as all deliveries exclude Saturday and Sunday, your delivery will be affected on Monday. Certain Outlaying Delivery Areas routes and centers may experience a 24-hour delay due to lack of transportation available to the location.
Major centers include any destination within a 40km radius of the following cities: Pretoria, Johannesburg, Bloemfontein, Cape Town, George, Port Elizabeth, East London, Durban, Pietermaritzburg and Nelspruit. Delivery outside main centers is usually within 3 working days. The following areas may experience delays due to airline constraints: George, Nelspruit, Richards Bay, Polokwane and Welkom.
What if I miss my delivery?
We will notify you of any failed delivery. This means, should no one be at the delivery address to receive and sign for the goods at the time of delivery. We will endeavour to reschedule the delivery with you within 24 – 48 hours; however you may be liable if any additional handling and shipping charges are incurred for a re-delivery.
What if my items are damaged, faulty or incorrectly delivered?
Incorrect items or quantity delivered
Should the incorrect items or quantity of items be delivered to you, you need to notify Incredible Connection immediately so that we can rectify the situation.
You can choose to notify us by:
Phone on 0860 011 700
Leave a message for us using the Contact Us tool on www.incredible.co.za
We will get someone to uplift the incorrect items and replace them with the correct items.
Damaged or faulty items delivered
Should the items you receive be damaged or faulty, you need to notify Incredible Connection within 24 hours of delivery.
You can choose to notify us by:
Phone on Phone on 0860 011 700Leave a message for us using the Contact Us tool on www.incredible.co.za
We will get someone to uplift the damaged or faulty items and replace them with the correct items
Returns and refunds
What is Incredible Connection’s Repair, Exchange and Returns Policy?
Sometimes, things don’t quite work out. Luckily, we offer a full returns and exchanges policy.
You may return or exchange goods at any one of our Incredible Connection stores subject to producing the original receipt, and ensuring the merchandise is in its original packaging and condition. Should this not be in in its original condition, a handling fee of up to 15% of the value of the product may be charged as per the CPA.
The following cannot be returned or refunded:
In the unfortunate event that your purchased product becomes faulty or defective, you can opt to have it taken to any Incredible Connection to be seen to. You will be entitled to the following option of as per the CPA:
In the event that the product is found to be not faulty, you will be liable for all handling and shipping charges; for the collection and the re-delivery of the product to you. You will be liable if the goods are damaged or faulty as a result of misuse, abuse or negligence
The warranty does not cover any defects caused by foreign objects or connection errors that are not part of the appliance.
Refunds can take up to 10 Days to reflect in your bank account. Should you not receive the money within 10 days, kindly contact our contact centre on 0860 011 700