Here are some of the most popular questions. If you cannot find the answer you are looking for, please contact us via our Customer Contact Centre and we will get back to you within 48 hours.
What type of devices can i offer Trade-in on?
Are Trade-in’s only offered on like for like Trade-ins (ie: Trade in a phone for a new phone or a Mac for a new Mac)
Can I ONLY trade-in devices that are in working order and good condition?
Do I need to bring back accessories and box in order to Trade-in a device?
Is there a minimum number of devices that can be bought-back at once?
Is there a maximum number of devices that can be Bought-back at once?
Can the value offered be redeemed in cash?
Can I trade-in a Blacklisted device
Can iCloud / Google Locked devices be traded-in?
What will happen to my personal data and photos etc.?